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Hands-On
Avaya CMS
CMS Supervisor, Administration, Reports, and Introduction to Vectors |
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Course Description:
This course provides an introduction to CMS Supervisor. It is designed to educate contact center supervisors on how the system operates, what their reporting options are and, how to locate and run reports in order to manage the contact center efficiently and effectively. This course covers areas such as reporting and agent skills administration. It explores the back-end of CMS administration, including back-ups, terminal administration and setting up new supervisor logins. It also introduces attendees to the understanding and writing of vectors.
Students Will Learn:
- Accessing CMS Supervisor
- Dictionary
- Exceptions
- Agent Administration
- Contact Center Administration
- User Permissions
- System Setup
- Maintenance
- Scripting
- Thresholds
- Changing the Toolbar
- Introduction to Vectors
- Reports understanding and administering reports (realtime, historical and integrated)
Course Length:
2 Days
Course Pricing:
| Basic Registration |
$ |
1,695.00 |
| Member Registration |
$ |
1,495.00 |
| Host-A-Course (3-7) |
$ |
1,395.00 |
| On-Site (Based on 10+) |
$ |
1,295.00 |
Avaya CMS: CMS Supervisor, Administration, Reports, and Introduction to Vectors Categories:
Additional Courses |
Course Schedule:
To register, click date or location. |
| Jun 11, 12 |
Houston |
, TX |
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