Course Description:
Carriers are introducing IPTV services using IPTV set top boxes. Installers will need to be able to understand how IPTV services function so that they can verify that the service is functioning correctly across the network access. Once the service has been verified the installer must be able to configure and interface the customer TV to the service.
When error conditions occur installers must be able to identify them and troubleshoot the source of problems and where possible reconfigure the service to fix the faults.
At the end of the course attendees will be able observe IPTV services and recognize typical fault conditions and their fixes. They will be able to analyze traffic to identify the service works correctly as well as troubleshoot Set top box problems within the customer premises when they occur.
Attendees will observe typical fault conditions within class to familiarize themselves with what customers might observe and practice troubleshooting test situations to identify the potential faults.
Students Will Learn:
- Describe Key IPTV Services And How They Work In Simple Terms
- Distinguish Typical Fault Conditions Reported By Customers
- Select The Right Tools For Testing Services
- Test And Fix Problems Reported By Help Desk And Customer Support Staff
- Troubleshoot All Problems Caused By Customer Miss-Operation
- Identify Faulty Components That Can Be Repaired Or Replaced
- Test And Recognize IPTV Service Faults And What Is Required To Fix Them
- Communicate With Second Line Support Staff Fixing Central Service Faults
- And More...
Course Length:
3 Days
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