Hands-On
OSP Technician Level I

Course Description:
Today's Telecom Broadband Technicians work both inside and outside the home and are responsible for the installation and customer experience of the new integrated technologies of today. With digital TV, high speed Internet, Voice, wireless and other services. Technicians must be well-versed and have experience with CATV, CAT 56, coax, fiber optics and communication wiring. This includes home installations with installing cable and internet, maybe alarm systems and you must have top notch customer service skills. Technicians will be able to demonstrate knowledge of various electronic components (e.g., modems, routers, TVs, stereo systems, home audio visual and gaming systems) and have knowledge of computer operating systems.



Today's Telecom Broadband Technicians will be able to


-Demonstrate knowledge of computer operating systems (i.e., WinXp, 2000, Win7 and Mac).
-Cabling various electronic components (e.g., modems, routers, TVs, stereo systems and home entertainment systems).
-Provide efficient, quality customer service to both internal and external customers both face-to-face and over-the-phone.
-Recognize and identify sales opportunities (upgrades or downgrades) that meet the needs of customers and the company including promoting and closing sales of products and services.
-Understand basic electricity, as it relates to telecommunications (e.g., voltage, current, resistance, power, grounding, insulation, Ohms Law, ACDC)
-Understand basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers)
-Operate and apply the common electrical components and common measurement instruments (e.g., multi-meters, hand tools and basic motor skills)
-Understand COAX cable sizes and types
-Gain experience with test sets such as Signal Strength Meter and OTDR
-Gain experience with routers and home networking
-Have a technical understanding of loss, attenuation, and tiling.


-Deliver a service and or a repair order.
-Connecting fiber optic jumpers and drops (AERIAL, BURIED AND PLENUM)
-Running of temporary fiber drop in a manner that does not pose a safety hazard to the public
-Splicing of fiber drop connectors
-Installation of ONT and power supplies
-Installations may require running or reusing COAX or CAT5 wiring
-Installations may require burying CAT5COAX
-Verification of service

Internet Service
-Installation of Internet hubs and routers
-Installations that require utilization of MOCA technology
-Installations that require running or reusing CAT5, Fiber or COAX
-Installations that include CAT5 buried drop
-Configuration of customer-owned computers
-Educating customer about Internet access and use
-Verification of service

If Video Service is ordered
-Installations include running COAX cable to TV Boxes
-Running CAT5E cable from routers to network interface modules
-Taking DB loss readings at all splitter points and terminated ends
-Initializing set up box for activation on fiber network
-Programming of remote controls
-Educating customer on video products and services


Special Requirements
Ability to demonstrate knowledge of computer operating systems (i.e., MS 98SE, 2000, XP and above).
Experience cabling various electronic components (e.g., modems, routers, TVs, stereo systems and home entertainment systems).
Experience working with CAT 5 and COAX wiring.
Ability to provide efficient, quality customer service to both internal and external customers both face-to-face and over-the-phone.
Ability to recognize and identify sales opportunities that meet the needs of customers and the company including promoting and closing sales of products and services.
Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohms Law, ACDC) knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters,). Working knowledge of hand and power tools.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold andor heat, inclement weather).
When working aloft, employees weight and tools combined may not exceed the 275-pound weight limit as specified by the manufacturer.
A valid State drivers license.

Students Will Learn:

Course Length:
8 Days



 
Telecom Broadband Technician 2014 Categories:
Outside Plant    Central Office    Fiber Optics    IT/Networking    Certification Courses    Additional Courses    
 

 

Outside Plant
Pole Climbing Pole Climbing
Pole Top Rescue /1st Aid/CPR Cert Pole Top Rescue /1st Aid/CPR Cert
OSHA Confined Space OSHA Confined Space
OSP Bonds & Grounds OSP Bonds & Grounds
Telephone I & R Telephone I & R
Noise Mitigation Noise Mitigation
Copper Splicing Copper Splicing
OSP Tester, Fault Loc... OSP Tester, Fault Loc...
DSL - IMT DSL - IMT
T1 & T3 T1 & T3
T1 Spans & HDSL T1 Spans & HDSL
Adv. OSP/DSL Field Adv. OSP/DSL Field
Special Circuits Special Circuits
OSP Fault - I&R OSP Fault - I&R
IPTV Intallers IPTV Intallers
Fiber Optics -ER Fiber Optics -ER
CO Bonds & Grounds CO Bonds & Grounds
Utility Locating Utility Locating
Fiber Optics-Industry Apps Fiber Optics-Industry Apps
xDSL xDSL
IPTV for Telecos IPTV for Telecos
Cat 5-6-7 Cert Cat 5-6-7 Cert
MetroE Field-Tech MetroE Field-Tech
Air Pressure Air Pressure
Air Dryer Air Dryer
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Central Office
CO Bonds & Grounds CO Bonds & Grounds
CO Power CO Power
CO IMTR CO IMTR
SONET/SDH SONET/SDH
ISDN ISDN
Frame Relay Frame Relay
SS7 SS7
DDS DDS
Internetworking ATM Internetworking ATM
DWDM/Routing DWDM/Routing
DMS10 DMS10
DMS100 DMS100
MetroE Field-Tech MetroE Field-Tech
T1 & T3 T1 & T3
T1T3 for CATV T1T3 for CATV
Special Circuits Special Circuits
CS 1500 Centrex CS 1500 Centrex
VoIP/Data-Voice VoIP/Data-Voice
BGP BGP
Nortel/Norstar CallPilot Nortel/Norstar CallPilot
Nortel BCM50 Nortel BCM50
Metro Eternet Metro Eternet
Digital TV Crossover Digital TV Crossover
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Fiber Optics
Und. Fiber Und. Fiber
Fiber ISP/OSP Combo Fiber ISP/OSP Combo
Hands-On FTTH Hands-On FTTH
Fiber Management Fiber Management
Fiber WAN/Storage Fiber WAN/Storage
Fiber Adv. Testing Fiber Adv. Testing
Fiber Optics Adv. Splicing Fiber Optics Adv. Splicing
Fiber Optic - ISP/LANs Fiber Optic - ISP/LANs
Fiber Optics -ER Fiber Optics -ER
Adv Fiber Optics Adv Fiber Optics
FTTH-NGN FTTH-NGN
Fiber Optics-Industry Apps Fiber Optics-Industry Apps
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IT/Networking
Internetworking Essentials Internetworking Essentials
Adv. Internetworking Adv. Internetworking
Network+ Network+
A+ Cert A+ Cert
Gigabit Networks Gigabit Networks
SONET/SDH SONET/SDH
CCNA BootCamp CCNA BootCamp
TCP/IP TCP/IP
SNMP SNMP
Bridges, Routers & Switches Bridges, Routers & Switches
Network Management Network Management
Advanced Networking Advanced Networking
Cisco Simplified Cisco Simplified
Metro Eternet Metro Eternet
FTTH-NGN FTTH-NGN
IP-CAST IP-CAST
CS 1500 Centrex CS 1500 Centrex
Digital TV Crossover Digital TV Crossover
LTE-In Depth LTE-In Depth
LTE Core LTE Core
LTE Air Interface LTE Air Interface
LTE and 4G LTE and 4G
LTE Charging Mgmt and Apps LTE Charging Mgmt and Apps
Mobile Detection Mobile Detection
Carrier Wireless Carrier Wireless
VoIP/Data-Voice VoIP/Data-Voice
VMware View VMware View
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Energy / Power / Safety
OSHA Confined Space OSHA Confined Space
Ladder Safety and Fall Protect Ladder Safety and Fall Protect
Mine Safety Mine Safety
Voltage Cable Splicing Voltage Cable Splicing
Elec Transformer Elec Transformer
Power Quality Power Quality
Substation Testing Substation Testing
Elec Testing Elec Testing
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Certification Courses
CCNT - Cert CCNT - Cert
CTP Prep CTP Prep
Network+ Network+
A+ Cert A+ Cert
CCNA BootCamp CCNA BootCamp
MCSA-Core-1 MCSA-Core-1
Fiber ISP/OSP Combo Fiber ISP/OSP Combo
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Additional Courses
TeleCom Mgmt TeleCom Mgmt
TeleCom Tech TeleCom Tech
Emerging Tech Emerging Tech
Understanding IPTV Understanding IPTV
IPTV for Telecos IPTV for Telecos
IPTV Tech IPTV Tech
TelCom Network Testing TelCom Network Testing
TeleCom 1 TeleCom 1
TeleCom 2 TeleCom 2
Nortel CS1000 Nortel CS1000
NARS/BARS NARS/BARS
Nortel/Norstar CallPilot Nortel/Norstar CallPilot
Metro Eternet Metro Eternet
CallPilot User/Sys Admin CallPilot User/Sys Admin
CallPilot Basic Admin CallPilot Basic Admin
CS1000 End User CS1000 End User
CS1000 & TM CS1000 & TM
Nortel/Norstar MICS Nortel/Norstar MICS
Nortel CallPilot Nortel CallPilot
IPTV Intallers IPTV Intallers
Fiber Optics-Industry Apps Fiber Optics-Industry Apps
CS 1500 Centrex CS 1500 Centrex
Digital TV Crossover Digital TV Crossover
LTE-In Depth LTE-In Depth
LTE Core LTE Core
LTE Air Interface LTE Air Interface
LTE and 4G LTE and 4G
LTE Charging Mgmt and Apps LTE Charging Mgmt and Apps
Mobile Detection Mobile Detection
VMware View VMware View
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