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Installation, Configuration, & Messaging
Course Description
This Hands-On 3-day course is designed for installation technicians and customer service personnel responsible for installing and configuring BCM50 systems. Our course will equip, educate and enable technicians how to self maintain and administer programming changes to the AvayaNortel BCM 50 system and components through an intensive, hands-on instruction throughout this course.

This course covers a complete product component introduction. You will see how all the components come together to make one integrated system solution. You will learn how to design and configure parts together to meet various capacity and feature needs you may face in the future. BCM50 hardware and software components

-BCM50 Main Units
-BCM50 Expansion Unit
-BCM50 additional hardware components
-BCM50 power supply
-Cooling fan
-USB port, LAN port, Music jack, LEDs
-Media Bay Modules Overview
-Mounting brackets
Students Will Learn
Basic computer and telecommunication skills are required with the understanding of basic T-1 theory and concepts and to be able define and describe various trunk types (analogdigital). Students must have experience with Modular ICS and basic CallPilot. This information can be found in our course(s)

-Hands-On Basic Telephony Telecom Electronics
-Hands-On T1T3
-Hands-On NortelNorstar (308,616,ICS,MICS)
Course Outline

Modular 1:    The Wiring Field

Thsi course will cover the system numbering plans, how the information in software is wired on the termination blocks, the color codes and how it all connects to the telephone wires that lead to the desks on the floor. This is fundamental and critical for completing many MAC services as not all changes can be done in software only. We will do a Telecom/Data Room walk-through and demystify and simplify the wiring field that traditionally is a scary sight.

Module 2:    Installation and Configuration Overview

Module 3: Administration Programming Overviews Basic Parameters, Using the Start Up Profile Overview


Module 4:    Business Element Manager


Module 5:   Hardware & Software Inventory Overview


Module 6:   BCM50 Security Policies, Accounts and Privileges Overview

Module 7:   VoIP Gateway Configuration Overview

Module 8:   Telephony Hardware and Features Overview

Module 9:   External Line Types Overview

Module 10:   Provisioning Digital Trunks Overview

Module 11:     Administrative Programming Using Business Element Manager

Module 12:    Programming CallPilot Features and Options

Module 13:   Voice Mail Activities for the Mail Box Users


Delivery Method
Instructor led with numerous Hands-On labs and exercises.
Equipment Requirements
(This apply's to our hands-on courses only)
BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.
Course Length
3 Days

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