• Login to Application Builder
• Understanding Existing Applications
• Navigating the App Builder Screen
• Creating a NEW Applications
• Putting an Application into Service
• Print Commands
• Tips and Techniques
• System Prompt Customization
• Troubleshooting

Module I:   Login to Application Builder

•    Understanding Existing Applications
•    SDN Table
•    Application Name/ID
•    PBX routing

Module II:   Navigating the App Builder Screen

•    Palette
•    Blocks

o    Basic
o    System
o    Imported (later in course)

•    Work Space/Application Window
•    Default Blocks

 Module III:    Creating a NEW Application

•    Naming Applications and Blocks

o    Application Properties
o    Block Properties
o    Connectivity and Configuration of Blocks

•    Pink
•    Copy/Paste
•    Outputs (lines/stubs)
•    Shift Key/Mouse for multiple item selection
•    Block Definition and Configuration – for each block we will learn the configuration and outputs of each, some blocks are more involved than others

o    Announcement
o    Call Transfer

•    Default – Messaging Management

o    Time of Day services

•    Date Control
•    Day Control
•    Holidays – Messaging Management
•    Time Control

o    Menu
o    Thru-dial (dial by name and number)
o    Language selection
o    Password Check
o    System Blocks

•    Express Voice Messaging
•    Express FAX Messaging
•    Voice Item Maintenance (VIM)
•    FAX Item Maintenance (FIM)
•    Custom Commands – allows users to train mailbox (Speech Req feature)
•    Voice Items

o    Voice Item Maintenance
o    Record – CallPilot Player
o    Import
o    Define Menu

Module IV:   Putting an application into service

•    Complete vs. Incomplete applications
•    SDN Table
•    Voice Item Maintenance

o    File:Properties

•    General Tab - application ID
•    Security Tab - password for application

Module V:   Print Commands

•    Print Setup
•    Print Flow
•    Print Block Details
•    Print Voice/Fax Items

Module VI:    Tips and Techniques

•    Menu and Tool Bar

o    Hide/Show Palette and Tool Bar
o    Move/Restore Palette
o    Min/Max/Full View Menu
o    Display Page Breaks
o    Tile/Cascade multiple applications
o    Text Notes

•    Loops and Errors
•    Saving Applications

o    Save vs. Save As…
o    Complete vs. Incomplete

•    File:Properties
•    Importing/Exporting Applications  (discussion, not part of hands-on exercises)

o    Export

•    Continue block appears
•    indicates this app is available to be imported into other apps
•    directs application FLOW back to (continue) initial app

o    Import

•    Select application from list to “import” into new tab called Imported Applications
•    Like a GoTo or Subroutine

Module VII:   System Prompt Customization & Troubleshooting