Website: http://www.btstraining.com
Toll Free: 1-877-Info2Day
Email: info@btstraining.com
Hands-On
CS1000 End User Training
 
Course Description
The course will be tailored based on Customer Needs and Requirements. This course can include both topics or individual topics.
Students Will Learn
Target Audience
New users to CS1k andor CP Voicemail.
Prerequisites
None.
Course Outline

Module I:    Telephone User Training

•    Show each set type used at customer site

o    Explain basics of each set

•    Digital vs. IP
•    Number of keys
•    Soft-keys
•    Message Waiting Light
•    Speakerphone
•    Make Call/Answer Call
•    Dialing Plan information used at customer site

o    Number digits (internal)
o    Access Codes

•    External
•    Long Distance
•    International

o    Voice Mail

•    Checking Messages

o    Help Desk Number and/or Email

•    Explain layout of set:

o    Display, Soft-keys, Keys and Buttons
o    Keys and Buttons:

•    Hold
•    Goodbye
•    Handsfree
•    Mute
•    Headset
•    Volume Controls
•    Shift
•    Message/Inbox
•    Quit
•    Directory
•    Services Key – Change Feature Key Label, Key Click, Time and Date Format, Ring Type, Display Contrast, etc.
•    Explain Selected Features:

o    Auto Dial
o    Forward
o    Transfer
o    Conference
o    Call Pick-up and DN Pick-up
o    Call Park
o    Last Number Redial
o    Dial-Intercom


   
 
Module II:    CallPilot Mailbox User Training

•    Login

o    First Time Login  (Default Password and Password Change)
o    Internal or external Access
o    Navigate Mailbox - End User Card

•    Greetings
•    External
•    Internal
•    Personal Verification
•    Temporary Absence
•    Playing Messages
•    Delete/Restore
•    Forward/Reply/Reply All
•    Changing Password
•    Personal Distribution Lists (PDL)
•    Custom Operator (Revert DN)
•    Composing/Addressing Messages
•    Express Messaging DN
•    Name Dialing
•    Thru-Dialing
•    Example Greeting Types

 

Delivery Method
Instructor led with numerous Hands-On labs and exercises.
Equipment Requirements
(This apply's to our hands-on courses only)
BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.
Course Length
1 Day

Website: http://www.btstraining.com
Toll Free: 1-877-Info2Day
Email: info@btstraining.com