Avaya/Nortel Training

BTS offers "Real-World" hands-on Nortel Training in locations all around the united states! You are able to search for Avaya/Nortel Training classes in your area by using the "Public Courses" button above or you can find the class that you are interested in below. Remember, we offer training in any location, so even if the class that you are requesting is NOT in your area, let us know. We may be able to bring Avaya/Nortel Training to you!

Our Most Popular Nortel Training Courses
Here is a list of our most popular Avaya/Nortel courses. Click on a course below to view more information about that Nortel Course, a detailed course outline, open-enrollment class listing, etc...

Nortel Training

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Course Title: Course Description: Course Length:
This Hands-On 5ESS Switch Emergency Action and Recovery course begins by presenting the 5ESS Switch structure, Administrative Module basics, Communication Module basics, Switching Module basics and pumpable peripheral units. The course presents power considerations and the impact of power issues. The Administrative Module manual Emergency Action and Recovery lesson presents recovery procedures as stated in System Recovery document, 235-105-250 plus: Processor Recovery Message (PRM) analysis, “poke” command definitions for the Emergency Action Interface (EAI) display, EAI Display attributes functions, critical Administrative Module hardware component impacts and Administrative Module Postmortem analysis. The Switching Module manual Emergency Action and Recovery lesson presents recovery procedures as stated in System Recovery document, 235-105-250 plus: 1800 Switching Module Inhibit and Recovery Control display definitions, Switching Module Progress Markers, Switching Module Phase Triggers, Switching Module Initialization Severity and Switching Module Initialization Postmortem / Event History analysis. The Communication Module manual Emergency Action and Recovery lesson presents recovery procedures as stated in System Recovery document, 235-105-250 plus: 1850 Communication Module Primary Inhibit and Recovery Control display definitions, 1851 Communication Module Mate Inhibit and Recovery Control display definitions, Communication Module Progress Markers, Communication Module Phase Triggers, Communication Module Initialization Severity and Communication Module Primary / Mate Initialization Postmortem and Event History analysis. 5ESS Dyna Text Switch documentation is referenced throughout this course. The objective of 5ESS Switch Emergency Action and Recovery is to train maintenance personnel to perform Emergency Action Recovery procedures as defined in System Recovery document, 235-105-250.
4 Day Course
This Hands-On ISDN Basic Rate Interface (BRI) Provisioning and Maintenance course begins by presenting the theory and structure of ISDN BRI services. This includes: ISDN Components, ISDN Connections, Basic Rate Interface versus Primary Rate Interface (PRI), Custom ISDN Versus National/Standard ISDN, ISDN Services and ISDN Features. From this point the course presents the different 5ESS Switch Modules and Peripheral Units that provide ISDN BRI service. The Peripheral Units covered are the Integrated Services Line Unit (ISLU), Integrated Services Line Unit 2 (ISLU2), Access Interface Unit (AIU), Packet Switch Unit (PSU) and Packet Switch Unit 2 (PSU2). From here the course presents the translation Recent Change Views and fields required to provision ISDN BRI services. Next, the course presents ISDN voice and data call flow identifying the Recent Change Views used to perform call processing and control the call routing. This is followed with a lesson presenting 5ESS Switch maintenance messages (Input and Output) used to test and verify ISDN BRI service. This includes examples of the messages and analysis of output messages from the 5ESS Switch. The course presents ISDN Protocol (Q.921 and Q.931) and their Information Elements. The last lesson addresses ISDN BRI Protocol. This includes instruction covering the different layers, messages and elements of ISDN Protocol, how to correctly run a protocol session and how to interpret its results. 5ESS documents are extensively used and referenced through this course. This course also provides: procedures, tables, charts, case work, information on the resolution of 5ESS Switch ISDN BRI service problems and recommendations of what to do next. The objective of ISDN Basic Rate Interface – Provisioning and Maintenance is to train provisioning and maintenance personnel to build and translate ISDN BRI services along with correcting ISDN BRI service problems in a 5ESS Switch.
4 Day Course
This Hands-On ISDN Primary Rate Interface – Provisioning and Maintenance course starts with an overview of the 5ESS Switch and Integrated Services Digital Network (ISDN) basics. This brief review includes 5ESS Switch Modules, Peripheral Unit functions and ISDN concepts. This is followed with ISDN Primary Rate Interface (PRI) specifics, such as: Physical Hardware Components, ISDN PRI Connections, Custom versus National ISDN PRI, ISDN PRI Services and ISDN PRI Features. The ISDN Primary Rate Interface Provisioning lesson addresses the 5ESS Recent Change Views used to build an ISDN Primary Interface Group, Trunk Group and Trunk Members. The course also addresses 5ESS hardware, transport facility and channel group provisioning. Next, protocol layers 1 (I.431), 2 (Q.921) and 3 (Q.931) are presented as they pertain to the ISDN Primary Rate Interface. This includes layer 2 connectivity along with layer 3 Information Element definitions. The Call processing lesson presents how Recent Change Views control the origination and termination of calls involving a PRI Trunk Group. The ISDN PRI Automatic Line Evaluation (ALE) and PRI Protocol Monitoring lesson presents Automatic Line Evaluation analysis procedures, input messages to initiate Protocol Monitoring sessions and procedures to analyze ISDN PRI protocol. An ISDN Primary Rate Interface Trunk Maintenance lesson looks at the PRI Trunk Group Members and the trunk member tests available. Each lesson provides: procedures, tables, charts, casework, information on the resolution of 5ESS Switch ISDN PRI service problems and recommendations of “What To Do Next.” Alcatel-Lucent’s 5ESS documentation is used and referenced throughout this course. The objective of ISDN Primary Rate Interface – Provisioning and Maintenance is to train provisioning and maintenance personnel to build / translate, “turn-up” and maintain ISDN Primary Rate Interface circuits in a 5ESS Switch.
3 Day Course
This Hands-On 5ESS Operations for Field and Control Center (NOC, NRC, SCC, CCC, etc.) course begins with a general overview of the 5ESS Switch with emphasis placed on the Modules and Unit functions. Next, the Central Office Power configuration and Power Alarm arrangements through the 5ESS display screens are explained. This is followed with a lesson presenting the function and operation of the Administrative Module, its Units, related display screens and commands. The function and operation of the Communication Module 2 (CM2), Communication Module 3 (CM3) and Quad Link Packet Switch Network (QLPS) are presented next. This includes the QLPS, CM2, CM3, display screens and related commands. The Switching Module Processor lesson presents the function and operation of the MCTU, MCTU2, MCTU3, SMPU4 – TSIU4, SMPU5 – TSIU4-2 and SMU6 along with their display screens and commands. The next lesson, Switching Module Peripheral Units, presents function and operation of all the different Peripheral Units that can reside in a Switching Module. This lesson also includes related display screens and commands. The Signaling System 7 lesson is presented next and addresses both the IRN2 and PSU-SS7 versions along with related display screens and commands. The next lesson presents Software Update display screens and procedures as defined in Alcatel-Lucent ’s Routine Operations and Maintenance Procedures document, 235-105-110. The last lesson presents Call Processing through the 5ESS and Related Recent Change Views. Alcatel-Lucent’s 5ESS Dyna Text Switch documentation is referenced throughout this course. This course can be customized to include Control Center (SCC/NOC/NRC etc.) Operational Support System (OSS: NMA, TNM, Netcool, etc.) messages. The objective of 5ESS Operations is to train maintenance personnel to effectively maintain a 5ESS and care for alarms, abnormal conditions and service affecting situations. After completing this course, you will be able to: -5ESS Overview -5ESS Power, Power Procedures, Alarms and 5ESS Equip.Diagnostics -Administrative Module Functions, Circuitry and Terminations -Communication Module 2 & 3 Functions, Circuitry and Terminations -Switching Module Processors Functions, Circuitry and Terminations -Switching Module Peripheral Unit Functions, Circuitry and Terminations -Common Network Interface and Packet Switch Unit System Signaling 7 Functions, Circuitry and Terminations -Software Update / Broadcast Warning Messages (SU/BWM) basic information -Origination Call Processing through the 5ESS Equipment and RCVs -Line Unit (LU) 1, 2 and 3 -Access Interface Unit (AIU, EAIU and XAIU) -Integrated Services Line Unit (ISLU 1 & 2) -Packet Switch Unit (PSU & PSU2) -Integrated Digital Carrier Unit (IDCU) -Digital Carrier Line Unit (DCLU) -Digital Line Trunk Unit (DLTU and DLTU2) -Trunk Unit (TU) -Digital Network Unit – SONET (DNU-S) -Optical Interface Unit (OIU) -Digital Service Units (1, 2 & 3) LDSU & GDSU -And Others
8 Day Course
This Hands-On course, 5ESS TLWS and Testability, presents metallic (POTS) line testing, Digital ISDN (DSL) testing and basic Message Trunk testing via 5ESS Trunk and Line Work Station (TLWS), Supplementary Trunk and Line Work Station (STLWS) and through 5ESS Input Messages. The 5ESS TLWS and Testability course begins by presenting electronic theory and how it pertains to telecommunications. This includes basic transmission characteristics and the “local loop.” The next lesson addresses the 5ESS circuitry and units that are used to perform and request tests via the TLWS, STLWS or through Input Messages. This lesson also includes translations that can impact the operation of the test circuitry. The main point of this course is the TLWS and STLWS Screens and Commands lesson. This is divided into two lessons that address all the TLWS / STLWS screens and their abilities. The first TLWS / STLWS lesson addresses customer Line Testing and the second lesson addresses Trunk Testing. This is followed with a lesson addressing Remote Testing procedures encompassing the Pair Gain Test Controller (PGTC) and Test Bus Control Unit (TBCU). The last lesson presents 5ESS Input and Output Messages that can be used to request different tests. 5ESS documents are extensively used and referenced through this course.
3 Day Course
This Hands-On course, Trunk Testing – Provisioning and Maintenance, begins with an overview of the 5ESS Switch and the telecommunications Trunking Network. This overview includes 5ESS Switch Modules, Unit functions and Trunking concepts. Next, the course identifies the Transport Facilities that Terminate in a 5ESS Switch, including Line Coding, Framing and Data Rates. The System Signaling 7 (SS7), Out-Of-Band signaling is presented next and includes SS7 structure, Point Codes, Operation, Output Messages, Testing and Protocol. The 5ESS Trunk Provisioning presents Recent Change Views (RCV): RCV 5.1, RCV 5.3, RCV 5.5, RCV 10.2, RCV 20.4, RCV 20.24 and RCV 20.31. The Trunk Testing consists of both Automatic and Manual Trunk Testing procedures along with Trunk Testing concepts and result analysis. The tests presented consist of Transmission, Signaling (In-Band and Out-Of-Band), Supervision, Data Rate, Digit Pulsing, Talk and Monitor functions and Manual On Hook and Off Hook tests. This includes Trunk Line Work Station (TLWS) poke commands and 5ESS Input Messages. The course also presents procedures on Turning Trunks Up For Service including the tests that should be performed and the 5ESS Status printouts that should be requested. The last lesson covers 5ESS Trunk Maintenance which includes Trunk failure messages such as Machine Detected Interoffice Irregularities (MDII) and System Signaling 7 (SS7) messages. This course includes: procedures, tables, charts, and information on the resolution of Trunk Service issues, with recommendations of “What To Do Next.” 5ESS documentation is used and referenced throughout this course.
4 Day Course
This Hands-On course covers the key concepts of Avaya Aura Messaging administration, maintenance, and troubleshooting. The main focus is on basic administration, maintenance, and troubleshooting tasks for the latest Avaya Aura Messaging including: Solution features, components, architecture, and topologies Setting up flexible storage with the additions of using Exchange Store or VMware Zimbra store Adding a mail gateway utilizing native and fax server options Performing standard administrative tasks for Avaya Aura Messaging Post-installation administrative tasks Class of Server features and how to manage COS Managing subscriber accounts Administering system features Managing user preferences and user features Managing unified messaging Updating software and add, modify, or remove sites Integration capabilities with Avaya CS1000 support through Session Manager Administering third-party products, such as AudioCodes gateways and fax servers Downloading service packs and optional languages Interpreting logs and reports in troubleshooting And more...
4 Day Course
This extensive Hands-On course covers Avaya Aura® Messaging and to implement it. Avaya Aura Messaging is the latest to Avaya's messaging portfolio. You will learn about hardware and architecture, some of the administrative tasks, preparing Microsoft exchange store, and to backup and restore the systems and much more...
3 Day Course
Course description coming soon...
 
This extensive course will give students the skills and the knowledge needed to administer voice terminals and system features on AVAYA Communications Manager basic and advanced systems covering S8800/ S8700 / S8500/ S8300. Administration exercises are done using AVAYA Site Administration (ASA) and System Manager (ASM) software. Also multiple phones will be covered as well as practical day-to-day administration and maintenance. This course will also prepare students to take the Avaya Certified Expert exam.
5 Day Course
This Hands-On course will provide attendees the practical skills and the knowledge needed to maintain and troubleshoot voice terminals and Advanced system features on AVAYA Communications Manager 6.2. Hands on Administration Exercises are done using Avaya Site Administration (ASA) and System Manager (SMGR) software. This will give attendees the practical day-to-day skill-sets for the Avaya CM 6.2.
2 Day Course
This Hands-On course is geared for System Administrators and Technicians with little or no previous Avaya Telecom experience, with responsibility for programming, maintaining and troubleshooting Avaya CM 6.2. This course will cover in-depth set-up, programming, administration, maintenance and troubleshooting. Students will also gain skills and the knowledge needed to administer voice terminals and system features on AVAYA Communications Manager S8800/S8700 /S8500/S8300 LSP’s and Gateways. Hands on Administration Exercises are done using Avaya Site Administration (ASA) and System Manager (SMGR) software. Course Objectives: -Describing system components (hardware and software) -Interpreting system forms including: Call Center BCMS Basic forms and Reports, Coverage Paths, Coverage Groups, Abbreviated Dial, Pick-up groups, Hunt Groups, Paging Groups ,Intercom groups, Stations, Route Patterns and ARS. -Administering voice terminals and adjuncts – (phones) Moving, adding, deleting, changing phones -Understanding voice terminal features (there are over 100) -Administering trunk features and class of restriction COR -Administering ARS analysis (call routing) -Administering and installing T-1’s especially ISDN-pri. -Using system management features and setting system wide parameters -Retrieving and interpreting traffic data analysis reports -Applying attendant console features -Trouble Shooting user and equipment problems -Understanding VOIP phones and features -Using Troubleshooting commands -Backups -Understanding and clearing alarms -Sending alarms to e-mail -Status, Clear, Disable, Enable, Reset and Trace - Commands -IP phones installation and troubleshooting -Firmware Downloads for IP phones -Logging in and changing security codes on IP phones -Reset and Reboot IP phones -Understanding C-Lan (Control Lan) cards and IP phone registration -View IP Settings and Current Firmware -Understanding System Parameter Settings that affect IP phones -Retrieving and interpreting traffic data analysis reports -Determine trunk requirements And more...
5 Day Course
This Hands-On course covers how to implement Centrex features in the CS 1500 and will include both configuring the CS 1500 for TDM lines and VoIP lines, as well as setting up telephones. The Hands-On activities include configuring VoIP phones and making test calls to verify that translations data fill and telephone configurations are correct.
3 Day Course
This Hands-On course is designed for telecom individuals (administrators, technicians, managers) who wish to gain knowledge about CS 1500 station options, and the process for configuring subscriber lines on the CS 1500. This course will discuss the residential and business station options that are available on the CS 1500, and provide instruction for configuring subscriber lines using both command line and the Graphical User Interface (GUI).
3 Day Course
This course covers the use of Session Manager to unify the services and applications critical to your enterprise communications solution. Learn how to manage and administer Session Manager in this hands-on course.
2 Day Course
This Hands-On 3-day course will equip, educate and enable your technicians how to self maintain and administer programming changes to the Avaya/Nortel Norstar Telephone systems and components through an intensive, hands-on instruction throughout this training.
3 Day Course
This Hands-On course is customized to meet the needs of the students and taught based on the Avaya/Nortel NTP’s for this product. The course consists of 2 days of training on Call Pilot aimed at covering the features and applications on Call Pilot.
4 Day Course
This Hands-On course is designed for telecom individuals (technicians, administrators, end users, managers) who wish to gain knowledge about the CS 1000 features, Telephony Manager (TM) Station Administration and CallPilot Administration. This course will discuss programming of specific features in the PBX as well as through TM. Also, a discussion of programming CallPilot users to include proper implementation of mailbox classes, templates and restriction and permission lists. Other areas covered in the extensive course includes backups, security and application builder.
4 Day Course
This Hands-On training course is designed for personnel who maintain hardware and program basic database information in a Meridian 1 Option 11C system that contains a CallPilot server.
5 Day Course
This beginner level course is designed for technicians, customer service representatives and system engineers responsible for the configuration, installation and/or programming of BCM systems. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. Note: CallPilot voice mail programming can be covered in this course.
5 Day Course
This beginner level course is designed for personnel responsible for completing programming records, installing, programming and/or troubleshooting Norstar CICS & MICS. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered. The assessment test offered at the end of the course does not grant certification. Avaya/Nortel does not offer certification on Norstar products.
5 Day Course
This Hands-On course is designed for technicians and administrators who operate and maintain BCM50 and BCM450 Release 5.0 or 6.0 systems, students will learn to configure system settings, sets, and services. They will learn to monitor and analyze system status, performance and system maintenance tasks. Students will also learn to upgrade BCM software and to configure VLANs. BCM50 and BCM450 Release 5.0 or 6.0 System Configuration and Maintenance. Students will also cover system and set troubleshooting techniques.
3 Day Course
This course is designed primarily around building of mailboxes. Hands-on session for adding mailboxes only. General information exchanged regarding system screens and Application Builder with no hands-on.
1 Day Course
This Hands-On course details all User Administration screens, including building mailboxes, templates, mailbox classes, RPLs, SDLs, saving searches for maintenance tasks. Explanation of CP ports, Security, System, and Management related screens. PBX programming in support of CP also discussed. Hands-On practical exercises reinforce information exchanged.
2 Day Course
This Hands-On course focuses on the initial configuration, verification, administering and basic troubleshooting of Cisco Unified Communications Manager Business Edition 6000. There is a strong emphasis on Hands-On lab oriented tasks to configure, verify and go through administration set-up, day-to-day management tasks and support details. The course needs to run in a equipment ready environment where students can focus on specific areas of interests. Students requiring more in-depth knowledge should attend our other UCM BE courses aimed at specific areas. Keep in mind that our courses can be tailored to specific needs and requirements. If access to equipment is not available, specific equipment may be provided for additional fees, upon request.
5 Day Course
This extensive course provides the skills required to perform maintenance and troubleshooting activities on the DMS-10 system. Our Hands-On exercises equip the students to conduct maintenance activities and perform troubleshooting procedures. This course also includes an in-depth description of the process to clear a fault in a DMS-10 and much more.
8 Day Course
This extensive follow-on course from our 3-day DMS100 MAPCI Day-to-Day Operations course provides the additional and advanced skills required to perform testing and maintenance of trunks and lines with the help of documentation on the DMS-100 system. Our Hands-On non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.
5 Day Course
Course description coming soon...
5 Day Course
This extensive course provides the skills required to perform testing and maintenance of trunks and lines with the help of documentation on the DMS-100 system. Our Hands-On non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.
8 Day Course
This extensive course will provide the skills required to perform testing and maintenance of trunks in the DMS100 Switch and will provide skills required to troubleshoot and correct area code trouble tickets. Will familiarize technicians in the maintenance administration position (MAP) and get familiar with the maintenance system (MAPCI, MTC). Also familiarize with file systems (SLM) and with the usage of the DMS100 documentation (which includes all circuit pack descriptions and functions of every component in the DMS100 switch given to every student on a flash drive by BTS). Testing of trunks and correcting trunk troubles are also covered and be able to generate manual back-up’s monthly. This course will also cover a major oversight in a lot of switches; to safely replace defective circuit packs in DMS100 switch. This course will refresh and give all attendees a strong practical Hands-On training to perform the day-to-day operations of the DMS100 MAPCI systems.
3 Day Course
Objectives: Upon completion of this course you will be able to: * Define ISDN PRI, identify its capabilities, and explain how it works * Identify the ISDN PRI hardware architecture * Identify the ISDN PRI hardware components including the Port Module, PRI Span Line, and Packet Handling Interface * Identify the National ISDN terms associated with customer premises equipment * Perform switch maintenance tests using appropriate Operations, Administration, Maintenance, Provisioning (OAMP) programs * Configure ISDN PRI interfaces * Demonstrate how to modify and delete an ISDN PRI interface * Identify how Bearer Capabilities are used in ISDN call routing * Demonstrate how to assign bearer and PRI routes for ISDN call routing * Demonstrate how to establish a B-channel for packet processing * Identify what drives call processing for ISDN PRI * Identify operational measurements for ISDN PRI * Demonstrate the use of an ISDN test set to verify bearer capabilities and functionality of an ISDN interface * And more...
5 Day Course
This course will equip attendees to configure network components, troubleshoot network problems, optimize network connections, and Establish sever connections. This course will give the attendees the understanding and practical Hands-On ability to work on day-to-day operations of LAN Servers and SONET services and applications.
 
This course covers NARS and BARS features and programming options which automatically route calls over the most cost-effective trunk facility available at the time of the call. This course will also provide a practical Hands-On approach to provisioning, maintaining, interpreting, and reviewing a Basic Alternate Route Selection (BARS) database and a Network Alternate Route Selection (NARS) database on a Private Branch Exchange (PPX) using the Command Line Interface (CLI), and much more...
5 Day Course
This Technician level course is designed for personnel responsible for completing programming records, installing, programming and/or troubleshooting Norstar MICS systems. For employees with a good level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered.
4 Day Course
This extensive course will provide the skills required to perform testing and maintenance of trunks in the SL-100 Switch and will provide skills required to troubleshoot and correct area code trouble tickets. Will familiarize technicians in the maintenance administration position (MAP) and get familiar with the maintenance system (MAPCI, MTC). Also familiarize with file systems (SLM) and with the usage of the SL-100 documentation (which includes all circuit pack descriptions and functions of every component in the SL-100 switch given to every student on a flash drive by BTS). Testing of trunks and correcting trunk troubles are also covered and be able to generate manual back-up’s monthly. This course will also cover a major oversight in a lot of switches; to safely replace defective circuit packs in SL-100 switch. This course will refresh and give all attendees a strong practical Hands-On training to perform the day-to-day operations of the SL-100 systems.
8 Day Course
This course provides a practical and in-depth foundation on Private Branch Exchange (PBX) or a Private Automatic Branch Exchange (PABX - which is out of fashion since all modern day PBXs are automatic), is a phone switch serving a business or organization and is usually located on the organization's premises. The PBX provides phone services including internal calling, and access to the public switched telephone network. It allows a small number of outside lines to be shared among all of the people of the organization. Advanced PBX phone switches sometimes provide auto-attendant, voice-mail, and ACD (automatic call distribution) services for the organization.
2 Day Course
Test course
 
 

 

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