Nortel Training

This Advanced Hands-On course is designed for technicians responsible for the installation, programming and troubleshooting of BCM 50, 200 , 400 & 450 systems. Students will have live Hands-On Labs to perform various exercises giving them the practical experience and troubleshooting methods with the BCM and VoIP systems. Attendees, will actually work with a live system gaining the experience needed for everyday responsibilities as well as topics covered for those preparing and in pursuit of obtaining their BCM Certification. Anyone pursuing their BCM Certification and or require an advanced skill-set should have already attended the 5-day Beginner BCM 50, 200, 400 & 450 Avaya/Nortel Certification Prep Course or can alternatively attend the 10-day BCM 50, 200, 400, 450 & VoIP Comprehensive Avaya/Nortel Certification Prep Course. The assessment test offered at the end of this course does not grant certification, but will help each student evaluate his/her likelihood of passing a certification exam.

This Hands-On 3-day course will equip, educate and enable your technicians how to self maintain and administer programming changes to the Avaya/Nortel Norstar Telephone systems and components through an intensive, hands-on instruction throughout this training.

This Hands-On course is customized to meet the needs of the students and taught based on the Avaya/Nortel NTP’s for this product. The course consists of 2 days of training on Call Pilot aimed at covering the features and applications on Call Pilot.

This Hands-On course is designed for telecom individuals (technicians, administrators, end users, managers) who wish to gain knowledge about the CS 1000 features, Telephony Manager (TM) Station Administration and CallPilot Administration. This course will discuss programming of specific features in the PBX as well as through TM. Also, a discussion of programming CallPilot users to include proper implementation of mailbox classes, templates and restriction and permission lists. Other areas covered in the extensive course includes backups, security and application builder.

This Hands-On training course is designed for personnel who maintain hardware and program basic database information in a Meridian 1 Option 11C system that contains a CallPilot server.

This beginner level course is designed for technicians, customer service representatives and system engineers responsible for the configuration, installation and/or programming of BCM systems. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. Note: CallPilot voice mail programming can be covered in this course.

This beginner level course is designed for personnel responsible for completing programming records, installing, programming and/or troubleshooting Norstar CICS & MICS. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered. The assessment test offered at the end of the course does not grant certification. Avaya/Nortel does not offer certification on Norstar products.

This extensive and practical Hands-On course is designed for technicians responsible for the installation, programming and troubleshooting of BCM 50, 200, 400 & 450 systems. Students will have live Hands-On Labs to perform various exercises giving them the practical experience and troubleshooting methods with the BCM and VoIP systems. Attendees, will actually work with a live system gaining the experience needed for everyday responsibilities as well as topics covered for those preparing and in pursuit of obtaining their BCM Certification. Anyone pursuing their BCM Certification and or require an advanced skill-set, should also attend the 5-day Advanced BCM 50, 200, 400, 450 & VoIP Avaya/Nortel Certification Prep Course or alternatively attend the 10-day BCM 50, 200, 400, 450 & VoIP Comprehensive Avaya/Nortel Certification Prep Course. The assessment test offered at the end of this course does not grant certification, but will help each student evaluate his/her likelihood of passing the certification exam(s).

This course is designed primarily around building of mailboxes. Hands-on session for adding mailboxes only. General information exchanged regarding system screens and Application Builder with no hands-on.

This Hands-On course details all User Administration screens, including building mailboxes, templates, mailbox classes, RPLs, SDLs, saving searches for maintenance tasks. Explanation of CP ports, Security, System, and Management related screens. PBX programming in support of CP also discussed. Hands-On practical exercises reinforce information exchanged.

This Hands-On Combo Beginner and Advanced BCM course is designed for technicians responsible for the installation, programming and troubleshooting of BCM 50, 200, 400 & 450 systems. Students will have live Hands-On Labs to perform various exercises giving them the practical experience and troubleshooting methods with the BCM and VoIP systems. Attendees, will actually work with a live system gaining the experience needed for everyday responsibilities as well as topics covered for those preparing and in pursuit of obtaining their BCM Certification. Anyone pursuing their BCM Certification and or require an advanced skill-set this combo course will cover both the 5-day Beginner BCM 50, 200, 400 & 450 Avaya/Nortel Certification Prep Course and the Advanced BCM 50, 200, 400, 450 & VoIP Avaya/Nortel Certification Prep Course. The assessment test offered at the end of this course does not grant certification, but will help each student evaluate his/her likelihood of passing a certification exam.

This course covers NARS and BARS features and programming options which automatically route calls over the most cost-effective trunk facility available at the time of the call. This course will also provide a practical Hands-On approach to provisioning, maintaining, interpreting, and reviewing a Basic Alternate Route Selection (BARS) database and a Network Alternate Route Selection (NARS) database on a Private Branch Exchange (PPX) using the Command Line Interface (CLI), and much more...

This Hands-On course is designed for telecom individuals (administrators, technicians, managers) who wish to gain knowledge about CS 1500 station options, and the process for configuring subscriber lines on the CS 1500. This course will discuss the residential and business station options that are available on the CS 1500, and provide instruction for configuring subscriber lines using both command line and the Graphical User Interface (GUI).