Hands-On CallPilot User/System Administration

Course Description

This Hands-On course details all User Administration screens, including building mailboxes, templates, mailbox classes, RPLs, SDLs, saving searches for maintenance tasks.

Explanation of CP ports, Security, System, and Management related screens. PBX programming in support of CP also discussed.

Hands-On practical exercises reinforce information exchanged.

This course can be tailored based on Customer Needs and Requirements.

Students Will Learn

Mailbox User Training
User Administration
System Menu Screens
Maintenance Menu Screens
Messaging Menu Screens
Security Administration Menu Screens
Call Routing
Basic Troubleshooting
And Much More...

Target Audience

CallPilot Administrators that need to know about all the User and System screens.

Prerequisites

None.

Course Outline

Module I: Mailbox User Training

• Login and Navigate CallPilot Mailbox
• End User Card

o    Login
o    Greetings
o    Playing Messages
o    Composing/Addressing Messages
o    Forward/Reply/Reply All
o    Delete
o    Tags
o    Personal Distribution Lists (PDL)
o    Custom DN

Module II:   User Administration

•    Login
•    Mailbox Users

o    Resetting Passwords
o    Building Users (Backup Administrators and Mailbox)
o    Altering Existing Users
o    Revert DN
o    Remote Notification
o    Templates – creating and altering
o    Mailbox Class – creating and altering
o    Restriction and Permissions – creating and altering

• Searching Users and Saved User Searches

o    Disabled Mailboxes
o    Stale Users
o    Users with no recordings
o    Tips for uses in Troubleshooting (MWI DN, Target DN for RN, etc)

• Distribution Lists

o Personal
o Shared

• Static and Dynamic
• How to allocate to users

Module III: System Menu Screens

• Backup and Restore

o    Full System Backup
o    Application Builder Archive and Restore
o    User Archive and Restore
o    Scheduling

• Event Browser
• Service Directory Number Table (SDN)

Module VI: Maintenance Menu Screens

• Channel and Multimedia Port

o Explanation of Ports

• DS-0s vs. Multi-Media ports
• Agents vs. Voice, Fax and Speech

o MGATE Card vs. DSP
o Troubleshooting

Module V: Messaging Menu Screens

• Messaging Management

o    General
o    Timeouts
o    Auto-Play
o    Broadcast
o    Special Purpose Mailboxes (Alarm Monitoring)
o    Name Dialing
o    Special DNs

•    Defining Holidays
•    Restriction and Permission Lists (RPLs)
•    System Prompt Customization

Module VI: Security Administration Menu Screens

• Messaging Management

o    General
o    Passwords
o    Invalid Login Attempts

Module VII:   Call Routing

•    How does the PBX communicate with the CP?
•    PBX Programming

o    ELNK
o    ELAN
o    CDNs and ACD
o    Agents
o    Phantom and Dummy Queues

Module VIII:   Basic Troubleshooting

•    Hands-on troubleshooting of Mailbox
•    If captive CP/PBX environment will place troubles into PBX as well

Delivery Method

Instructor led with numerous Hands-On labs and exercises.

Equipment Requirements
(This apply's to our hands-on courses only)

BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.

Course Length

2 Days