Toll Free: 1-877-Info2Day
CallPilot User/System Administration
Course Description
This Hands-On course details all User Administration screens, including building mailboxes, templates, mailbox classes, RPLs, SDLs, saving searches for maintenance tasks.

Explanation of CP ports, Security, System, and Management related screens. PBX programming in support of CP also discussed.

Hands-On practical exercises reinforce information exchanged.

This course can be tailored based on Customer Needs and Requirements.
Students Will Learn
Target Audience
CallPilot Administrators that need to know about all the User and System screens.
Course Outline

Module I:   Mailbox User Training

    Login and Navigate CallPilot Mailbox
    End User Card

o    Login
o    Greetings
o    Playing Messages
o    Composing/Addressing Messages
o    Forward/Reply/Reply All
o    Delete
o    Tags
o    Personal Distribution Lists (PDL)
o    Custom DN


Module II:   User Administration

    Mailbox Users

o    Resetting Passwords
o    Building Users (Backup Administrators and Mailbox)
o    Altering Existing Users
o    Revert DN
o    Remote Notification
o    Templates creating and altering
o    Mailbox Class creating and altering
o    Restriction and Permissions creating and altering

    Searching Users and Saved User Searches

o    Disabled Mailboxes
o    Stale Users
o    Users with no recordings
o    Tips for uses in Troubleshooting (MWI DN, Target DN for RN, etc)

    Distribution Lists

o    Personal
o    Shared

    Static and Dynamic
    How to allocate to users


Module III:  System Menu Screens

    Backup and Restore

o    Full System Backup
o    Application Builder Archive and Restore
o    User Archive and Restore
o    Scheduling

    Event Browser
    Service Directory Number Table (SDN)


Module VI:   Maintenance Menu Screens

    Channel and Multimedia Port

o    Explanation of Ports

    DS-0s vs. Multi-Media ports
    Agents vs. Voice, Fax and Speech

o    MGATE Card vs. DSP
o    Troubleshooting


Module V:   Messaging Menu Screens

    Messaging Management

o    General
o    Timeouts
o    Auto-Play
o    Broadcast
o    Special Purpose Mailboxes (Alarm Monitoring)
o    Name Dialing
o    Special DNs

    Defining Holidays
    Restriction and Permission Lists (RPLs)
    System Prompt Customization

Module VI:   Security Administration Menu Screens

    Messaging Management

o    General
o    Passwords
o    Invalid Login Attempts

Module VII:   Call Routing

    How does the PBX communicate with the CP?
    PBX Programming

o    ELNK
o    ELAN
o    CDNs and ACD
o    Agents
o    Phantom and Dummy Queues


Module VIII:   Basic Troubleshooting

    Hands-on troubleshooting of Mailbox
    If captive CP/PBX environment will place troubles into PBX as well

Delivery Method
Instructor led with numerous Hands-On labs and exercises.
Equipment Requirements
(This apply's to our hands-on courses only)
BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.
Course Length
2 Days

Toll Free: 1-877-Info2Day