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CS1000 Features and Telephony Manager
Course Description
The course will be tailored based on Customer Needs and Requirements. This course can include both topics or individual topics.
Students Will Learn
Target Audience
PBX Administrators that need to know how to program telephone set features in PBX andor TM.
Course Outline

Module I:    CS-1000 Features

    Differences in Sets (Digital vs. IP)
    Directory Numbers and Terminal Numbers

o    Types of DNs (SCR/SCN/MCR/MCN/ACD/CDN)
o    Types of TNs  (Digital/Virtual/Phantom)

    PBX Program Loads (LD)
    Feature Access (SPRE/FFC)
    Select Features

o    Features: Call Transfer, Conference, Call Forward All Calls,  Message Waiting, Auto-Dial, Last Number Redial, Call Forward No Answer, Hunting, Last Hunt Key, Call Pickup, Call Park, Speed Call, System Speed Call, Dial Intercom, Ring Again, MARP, Access Restrictions (CLS/NCOS/TGAR)
o    Description
o    Implementation
o    Programming in PBX and TM
o    Interpreting DNB and TNB Printouts


Module II:    Telephony Manager

    Station Administration Screen Layout and Navigation

o    General Information
o    Features
o    Keys
o    Administration Fields
o    Troubleshooting

    SYNC Status description
    TNB printout interpretation of sets (Digital and IP)
    Basic PBX Command Line using TM Virtual Session

o    Login
o    Help Commands
o    LD 20 printouts (TNB, DNB)
o    LD 32 Status (STAT, IDU, DISU/ENLU)

    Search tools Basic and Advanced
    Programming in Telephony Manager

o    Adding New Users
o    Modifying Existing Users
o    Deleting Users
o    Creating Templates

    Validate and Transmit
    Sync Task and Sync Log
    Report Generator

o    Creating and saving reports


Delivery Method
Instructor led with numerous Hands-On labs and exercises.
Equipment Requirements
(This apply's to our hands-on courses only)
BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.
Course Length
2 Days

Toll Free: 1-877-Info2Day