Hands-On Avaya Communication Manager Basic System Administration

Course Description

This course provides training on how to perform basic administration functions using Avaya Communication Manager (Definity).

The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.

Students Will Learn

ASA Avaya Site Administration
Introduction
Abbreviated dial list
Logging in internally vs. remotely
Introduction to trunking
The help function Feature access codes
Command line programming COR (Class of Restriction)
and COS (Class of Service)
Programming via the Gedi interface
Hunt groups
System capacity Introduction to using
Avaya documentation
Review of the dialplan Changing the system time
Common features Backing up translations
Coverage paths Logging off
Introduction to troubleshooting

Target Audience

Personnel with system administration responsibilities. Both new system administrators and those administrators that need a refresher will benefit from this training.

Course Outline

To be determined with customer/client.

Delivery Method

Instructor-Led with numerous Hands-On Lab Activities

Equipment Requirements
(This apply's to our hands-on courses only)

BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.