Hands-On DSL Comb Tech Installation, Maintenance, Troubleshooting & Customer Support

Course Description

This combination 3-day Hands-On course will cover the following

Hands-On xDSL Installation, Maintenance Troubleshooting including CAT5 CAT6 Preparation, Installation Testing

This 2-day Hands-On course provides in-depth instruction for Installing, Maintaining and Troubleshooting DSL services for technicians. Attendees will learn the inner workings as to how the DSL works and the loop parameters required providing Uninterruptible service.
This will include residential, commercial and industrial environments. This is a Hands-On course that uses state of the art testing equipment. Meters will be used to check loop parameters and will train your technicians Line pre-qualification, line performance, DSL customer-end equipment installation and troubleshooting is the primary focus of this course.

Combined with

Hands-On xDSL for Customer Support (CS Provision, Maintenance Troubleshooting)

This 1-day Hands-On course provides Real-World Experience for help-desk and technical support personnel to solve customer related issues relating to their DSL installation, set-up, connection and services.

This course will provide students the practical skills to solve DSL Customer Support issues, fast and effectively. Upon completion students will receive a BreakThru DSL Quick-Fix-Card that will guide you step-by-step through proven procedures that will target the specific problem whether it is a line down, incorrect PC settings, defective modemrouter or just basic user difficulties, you will have the answers and skills you need to SAVE company TIME MONEY and most of all to achieve CUSTOMER SATISFACTION!

You can't afford to operate on a "plug and pray" basis in today's competitive
market. Our SMEs have the field experience to find the answers to real live scenarios, providing students with a Real-World Experience

Students Will Learn

DSL Applications
Cable Channels Over the Copper Pair, Internet Access,
Video on Demand, Video Conferencing, Voice Over IP, more...
All Types of xDSL
ADSL ( + 2 ), ISDL, HSDL, RADSL, SDSL, VDSL, VDSL2+, CDSL, UDSL
DSL System Components Configurations for Residential Business
Modems, Splitters, Filters, more
Hands-on Exercises using Sunrise, Acterna, DynaTel, Sidekick, and any additional meters to synchronize with DSLAM, and interpret results...
Turn up Results Margin Capacity, Upstream, Downstream, Maximum Bit rates, more...
DSL Loop Parameters Cable Acceptance Distances, Speeds, Cable Pair-Testing and Qualifications.
CAT5 CAT6 Cable Preparation, Install Testing Latest Standards, Tools, and Techniques used for cable installations, plus Speeds, Cable Testing and Qualifications.
Hands-On Testing Troubleshooting DSL Circuits, Test Equipment, and more...
Troubleshooting Identify Customers Related Problems, Defective Lines and Equipment.
And More

Target Audience

OSP Technicians, CO Technicians, ILEC Installation, Repair and Maintenance Technicians, CLECASI ADSL Installation Technicians, CLECASI Network Technicians, DSL Technical Support Technicians, DSL Group Managers Sales Marketing Support Managers and anyone requiring Hands-On skills for supporting, installation andor maintenance of DSL services.

Prerequisites

Basic electrical and telephony concepts. This information can be obtained in our course(s)
-TeleCom I or II
-Basic Electricity TeleCom Electronics

Course Outline

Module I.    Understanding xDSL

    Terms and Acronyms
    History of xDSL
    Types of xDSL
        ADSL
        ADSL2/ADSL+
        SDSL
        HDSL
        VDSL
        VDSL2
        IDSL
        RADSL
        CSDL
        UDSL
    xDSL and Applications
        Cable Channels Over the Copper Pair
        Internet Access
        Video on Demand
        Video Conferencing
        Voice Over IP


Module II:    Components of a DSL System

        Modems
        Splitters
        Filters
        ATU-C/ATU-R
        DSLAMs
                       Hubs
                       Routers
                       Switches

Module III:    Digital Transmission

        Explanation of bits and bytes
        CAP/DMT line code
        Converting digital to analog
        Error detection schemes
        Frames and Superframes
        System parameters
        Design applications
        Examples of download/upload systems
        Loop parameters
            Capacity
            Margin
        Interpreting LINK TRUN-UP RESULTS
            Bits Graphic
            Explanation of all DSL connection results

Module IV:    Loop Qualification & Testing

        Distance versus bit rate
            Gauge/quality of cable
        Bridge taps
        Load coils/Smart coils
        Power influence
        Explanation of test equipment used in ADSL
            Acterna/Sunrise/Dynatel/Harris/Sidekick/Any type brought to class
        Complete a 10 step troubleshooting procedure
            Field tested and proven successful
        Testing and explanation of physical faults
            Shorts/grounds/crosses/splits/opens (high joints)
        Interferers
            T1/AM radio/other high frequency interference issues
        Insertion loss
        TDR traces and testing

***ALL Hands-On TESTS WILL BE COMPLETED BY THE
ATTENDEES USING THEIR OWN METER OR BTS WILL PROVIDE A METER FOR THEM.

Module V:     Troubleshooting xDSL

    Common Technical Support Issues
    Step-by-step walk through
    Splitter Installation
    Modem Synchronization
    PC Installation Procedure
    Software Configuration
    Testing
        Ping Testing
        Trace Routs
        Overall Factors to Consider
    Software Speed Tests ( Upload & Download Mgmt. )
    QuickCard Guide (step-by-step checklist )

Module VI: Case Studies & Troubleshooting Tips

        Discussion of issues associated with customers
        Aerial and buried drops
            Twisting/bonding and grounding
            Protectors
        Inside wire
            Cables Cat 3/Cat 5/Cat 6
                            Building and Testing Cables
        Basic troubleshooting tips at the PC
            Correct cords
            Network Interface Card Installation ( NIC)
        QuickCard Guide (step-by-step checklist )
        Case Studies
        “Problem Solving Techniques that Work”

Notes

Featured Equipment

Acterna HST3000
Sunrise Sunset xDSL
3M DynaTel 965 DSP
Tempo ( Sidekick )
CAT5CAT6 Cable Testers
(Other equipment i.e. Harris, Panasonic Tough book can
be incorporated upon request.)
And more...

Equipment Requirements
(This apply's to our hands-on courses only)

Instructor led with numerous Hands-On labs and exercises.

BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.

Course Length

3 Days