Module 1: Introduction: From Dispatch to Customer Premises
- The architecture and key components of modern cable telecommunications networks.
- The architecture and key components of the last mile hybrid fiber-coaxial (HFC) access network.
- Understand how signals from the content providers flow through the cable network to devices in the customer premises.
- Understand the role that attitude, appearance, and performance, on
and off the job, play in projecting a professional and company image.
- Identify and use positive self-talk for maintaining a positive attitude and becoming self-motivated.
- Explain the role of accountability in your work.
- Describe professional appearance, and how it contributes to company image.
- Describe vehicle appearance, and how it contributes to company image.
- Identify methods for managing stress on the job.
- Identify methods for managing time on the job.
- Interacting with dispatch
- Tools and equipment
- Vehicle inspection
- Competitive services
Module 2: Work Order 1: Aerial Disconnect
- Park safely and courteously
- Inspect and wear safety equipment inspect
- Carry and climb extension ladder
- Inspect pole and tap
- Disconnect a drop cable
- Close a work order
Module 3: Work Order 2: Underground Basic Reconnect
- Locate, identify, and inspect a pedestal
- Steps to run the underground drop cable from the tap to the premises
- Inspect drop cable
- Connect drop to tap
- Inspect drop bonding
- Check for hot chassis
- Connect CPE
- Troubleshoot an installation
- Identify leakage and ingress
Module 4: Work Order 3: Aerial Premium Installation
- Plan and route aerial drop
- Inspect, adjust and use pole climbing equipment
- Describe the steps for installing a P-hook
- Connecting the drop cable mid-span
- Connecting the drop cable to a lift pole using a J-hook
- Describe how to tag the drop
- Describe what cable clearances need to be considered
- Describe the steps for reconnects, upgrades, downgrades, and disconnects
- Run and bond cable to a house ground
- Safely drill wall holes
- Take digital signal readings at the tap
Module 5: Work Order 4: Underground
- High Definition Installation
- Plan and route underground drops
- Locate buried utilities
- Bury the drop cable
- Use a time domain reflectometer (TDR) and DMM
- Connect Cable box and HD set-top box
- Test services
Module 6: Work Order 5: Aerial Home Theater Installation
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Install additional outlets
- Perform external cabling
- Use bucket truck at tap (refresher)
- Fish cable through interior walls
- Connect a home theater system (Audio, Video, Signal, HDMI, Fiber Connect, Ethernet, etc.)
Module 7: Test Equipment and Common Measurements
- Identify the test equipment used during a premises installation, including:
- Handheld digital signal analyzer (H-DSA)
- Signal Level Meter (SLM)
- TV Test Set
- Volt Ohm Meter (VOM)/Digital Multimeter (DMM)
- Toner and Probe
- Signal Leakage Detector
- Cable Locator
- Time Domain Reflectometer (TDR)
- Foreign Voltage Detector (FVD)
- Polarity Tester
- Butt-Set (Test Set)
- Wire ID / Mapper
- Brown Meter (Line Loop Tester)
- UTP (Ethernet) LAN Tester
- The general purpose of each piece of test equipment and important measurements
- Explain the tests themselves and what the results indicate
Module 8: Equipment Installation (Video)
- Explain why analog equipment and services are still used in many cable TV systems
- Describe the general process for connecting and setting up the following:
- Digital Set-Top Box (STB)
- Digital Transport Adapter (DTA)
- Connecting the Digital Consumer Terminal (DCT)
- Digital Video Recorder (DVR)
- CableCARD™
- Whole Home DVR using Multimedia over Coax Alliance (MoCA®)
- Internet Protocol Television (IPTV)
- Access and navigate through the video device on-screen menus
- Explain how to verify each video service's normal operation
- List the steps to educate the customer on each video service
Module 9: Equipment Installation High-Speed Data (HSD)
- List the typical web browsers and their primary functions
- Contrast the download and upload speeds of dial-up, Digital
Subscriber Line (DSL), and cable modems and be prepared to answer
customer questions
- List the materials needed for the HSD installation
- Describe the tasks to be performed to connect the cable modem and install
- HSD service
- List the steps to educate the customer on the HSD service, to include:
- Provide the new e-mail address, phone number (if an eMTA is
installed), account information, and methods of contacting the company
for customer service or technical support.
- Explain any additional services associated with high-speed
data service offered by the cable operator such as higher-speed tiers of
service, premises network management, managed wired and wireless
routers, fixed IP addresses, and other add-ons to basic high-speed data
service.
- Clearly define for the customer the services and support covered by the cable operator.
Module 10: Equipment Installation Telephone (Voice)
- Explain basic telephone technology
- List safety procedures to use during a phone installation
- Describe the tasks required to perform inside wiring of phone
- Describe the tasks to be performed to install digital phone
- List the steps to educate the customer on the voice service
Module 11: Troubleshooting and Repair
- Explain the proper technique of customer communication
- Describe the different types of tests used to troubleshoot and repair cable services
- Identify the 5 basic steps required to logically troubleshoot issues
- State what the acceptable operating signal levels and signal quality measurements should be
- Explain what egress and ingress are, and how these affect signal quality
- Know how to access the diagnostics available on STBs, CMs, WRMs and eMTAs
- Demonstrate the process to restore signal quality on the coaxial house drop
- Troubleshoot and explain typical resolutions for voice-related issues
- Troubleshoot and explain typical resolutions for data-related issues
- Troubleshoot and explain typical resolutions for video-related issues
- Troubleshoot and explain typical resolutions for MoCA®-related issues
Module 12: Premises Signal Configuration
- List the three basic formulas you will use when calculating premises signal levels.
- Demonstrate how to calculate total cable loss, total drop loss, and expected signal level at the ground block and at the CPE.
- Define a passive premises network.
- Review the considerations for drop amplifier placement.
Appendix A: Safe Work Practices
- Identify the personal protective equipment (PPE) you will use on the job
- Describe the basics of electricity and precaution
- Summarize how to use a foreign voltage detector (FVD)
- Describe the general requirements for safe vehicle operation
- Understand OSHA standards
- Describe the precautions to take when working in a confined space or attic
- Describe the hazards (such as heat stress, hypothermia, and
exposure), prevention, and treatment of working in extreme weather
conditions
- Explain the basic precautions for post-storm and emergency operations
- Describe the hazards of working at night and in poorly lighted conditions
- Explain basic safety principles to help prevent injury
