Hands-On Avaya Communications Manager 6.2 End User Support and Troubleshooting Voice Terminals System Administration

Course Description

This Hands-On course will provide attendees the practical skills and the knowledge needed to maintain and troubleshoot voice terminals and Advanced system features on AVAYA Communications Manager 6.2.

Hands on Administration Exercises are done using Avaya Site Administration (ASA) and System Manager (SMGR) software. This course will give attendees the practical day-to-day skill-sets needed for the Avaya CM 6.2.

Students Will Learn

Describe new system features and capabilities of the CM 6.2 software
Understanding VOIP phones and features
Troubleshooting IP phones for jitter, connectivity, voice breakup etc.
Software Backups
Understanding and clearing alarms
Sending alarms to e-mail
Status, Clear, Disable, Enable, Reset and Trace Commands
IP phones installation and troubleshooting
Firmware Downloads for IP phones
Logging in and changing security codes on IP phones
Reset and Reboot IP phones
End User Training documentation
Understanding C-Lan (Control Lan) cards and IP phone registration
View IP Settings and Current Firmware
Understanding System Parameter Settings that affect IP phones
Retrieving and interpreting traffic data analysis reports
Determine trunk requirements
Learning How to clean and maintain software
Trouble Shooting user and equipment problems
Review system security and management reports

Target Audience

System Administrators and Technicians with previous Avaya Telecom experience - knowledgeable on making Basic moves, adds, changes and familiarity with the Avaya Administration Software.

Delivery Method

Instructor-Led with numerous Hands-On labs and exercises.

Equipment Requirements
(This apply's to our hands-on courses only)

BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.