IPTV over Fiber Optics for CPE Installers
Customer Premise Equipment Installation and Troubleshooting
1. Modern Access
Hands-on Exercise Installing/Testing Customer Residential Gateways and Internet Access
In this exercise attendees will learn how to install ONT and access points used in the service. They will learn which elements they must configure and how to configure them.
Hands-on Testing Internet Access and validating IP Services
In this exercise attendees will learn how to verify IP service reachability, IP addressing using DHCP and local customer IP service conditions.
Hands-on Surveying Home Wireless Services
In this exercise attendees will learn how to use testing software to survey wireless conditions within the customer premises environment for correct customer gateway connection.
2. IPTV Services
Hands-on Exercise Playing IPTV streams
In this exercise attendees will learn how to stream and play IPTV streams on a Laptop computer for testing purposes.
Hands-on Exercise using protocol analyzer to analyze IPTV streams
In this exercise attendees will learn how to install WireShark and test access links and STB interfaces. They will learn how to recognize different key protocols, locate channel changes and measure response times. (other Test equipment can be incorporated)
3. Video On Demand
Hands-on IP Television Installation
In this exercise attendees will learn how to install different kinds of TV on to each type of STB and access.
Hands-on Exercise exploring Symptoms of key IPTV failures and fixes
In this exercise attendees will play IPTV streams and experiment with different failure conditions to be able to recognize faults
Hands-on Testing Wireless Access
In this exercise attendees will learn how to install and test wireless access.
4. Access Faults, Tests and Fixes
Hands-on Exercise Troubleshooting Access issues on IPTV Services
In this exercise attendees will learn the different kinds of fault conditions that are possible, how to recognize faults, how to isolate faults and which of them can be fixed. Where faults can be fixed they will learn how to fix them.
5. Customer Service Validation
Hands-on Exercise: Mystery Setups for fault finding
In this exercise attendees will be presented with customer configurations that include faults which they must isolate and correct.
6. Support Roadmap
Evaluation and Review