Nortel Training

BTS offers "Real-World" hands-on Nortel Training in locations all around ...

Avaya/Nortel/Norstar MICS Installation & Maintenance
This beginner level course is designed for personnel responsible for completing programming records, installing, programming and/or troubleshooting Norstar CICS & MICS. For employees with intermed...

Avaya/Nortel/Norstar BCM 50, 200 & 400/450 Installation & Maintenance
This beginner level course is designed for technicians, customer service representatives and system engineers responsible for the configuration, installation and/or programming of BCM systems. Fo...

Avaya/Nortel M1 Option 11C Maintenance, Troubleshooting & Database
This Hands-On training course is designed for personnel who maintain hardware and program basic database information in a Meridian 1 Option 11C system that contains a CallPilot server....

Avaya/Nortel / Norstar (308, 616, ICS, MICS)
This Hands-On 3-day course will equip, educate and enable your technicians how to self maintain and administer programming changes to the Avaya/Nortel Norstar Telephone systems and components through ...

Avaya/Nortel CallPilot Administration and Applications
This Hands-On course is customized to meet the needs of the students and taught based on the Avaya/Nortel NTP’s for this product. The course consists of 2 days of training on Call Pilot aimed at cover...

Avaya/Nortel CS1000 Features / TM3.x / CallPilot
This Hands-On course is designed for telecom individuals (technicians, administrators, end users, managers) who wish to gain knowledge about the CS 1000 features, Telephony Manager (TM) Station Admini...

Beginner BCM 50, 200, 400 & 450 Avaya/Nortel Certification Prep Course
This extensive and practical Hands-On course is designed for technicians responsible for the installation, programming and troubleshooting of BCM 50, 200, 400 & 450 systems. Students will have live...

Advanced Avaya/Nortel BCM 50, 200, 400, 450 & VoIP Certification Prep Course
This Advanced Hands-On course is designed for technicians responsible for the installation, programming and troubleshooting of BCM 50, 200 , 400 & 450 systems. Students will have live Hands-On La...

Combo Beg. and Adv. Avaya/Nortel BCM 50, 200, 400 & 450 Certification Prep Course
This Hands-On Combo Beginner and Advanced BCM course is designed for technicians responsible for the installation, programming and troubleshooting of BCM 50, 200, 400 & 450 systems. Students will ...

Hands-On NARS & BARS
This course covers NARS and BARS features and programming options which automatically route calls over the most cost-effective trunk facility available at the time of the call. This course will al...

CallPilot User/System Administration
This Hands-On course details all User Administration screens, including building mailboxes, templates, mailbox classes, RPLs, SDLs, saving searches for maintenance tasks. Explanation of CP ports, ...

CallPilot Basic Administration
This course is designed primarily around building of mailboxes. Hands-on session for adding mailboxes only. General information exchanged regarding system screens and Application Builder with no han...

Nortel CS 1500 Service Order - Line Administration
This Hands-On course is designed for telecom individuals (administrators, technicians, managers) who wish to gain knowledge about CS 1500 station options, and the process for configuring subscriber li...

Outside Plant

Outside Plant Training (OSP)

Our Outside Plant Training provides Hands-On Real-World experience from the Fundamentals to the Advanced topics covering a wide range of the current and last...

Outside Plant Bonding & Grounding
This Hands-On 2 day course covers proper bonding & grounding of Outside Plant equipment for the protection of people from injury and equipment from damage due to foreign voltage and current originatin...

Fiber Optic Emergency Restoration
This 100% Hands-On course is designed to increase the technician's ability and confidence to be able to internally respond to fiber emergencies, which will result in a successful response to a fiber c...

Fiber Optic - ISP/LANs (Inside Plant/Local Area Cable Networks)
This Hands-On 3-day course is designed to provide technicians with a practical understanding of fiber optic theory and fiber applications in Local Area Network, Security and Closed Circuit TV systems....

Pole Climbing / Ladder Safety
This Hands-On 3-day course will train the participants how to safely and effectively ascend and descend wooden poles using pole climbing gaffs, hooks, belts, associated equipment and Ladders... ...

Fiber Optic ISP/OSP Combo-Tech
This Hands-On 3-day course has been customized to provide technicians with a practical understanding of fiber optic theory and fiber applications in (ISP)Local Area Network, Security and Closed Circui...

Manhole Safety & Operations
This 2-day Hands-On course is geared to all personnel entering manhole(s) and/or a confined space for installation, repair, maintenance and/or any other service(s) for manhole safety and operations....

TeleCommunications Bonding & Grounding
This course is designed to educate telecom installers how to correctly bond and ground telecommunications equipment and transmission facilities. Central office entrance facilities both copper and fibe...

Copper Cable Splicing
This Hands-On 3-day course is suited for the technician who will be splicing, maintaining and Test Accepting paired copper cables in the OSP....

Fiber Optic Advanced Testing
This 2-day Hands-On course provides Advanced Testing required for fiber optics. This course covers a range of testing requirements set forth by TIA & EIA standards and prepares each student to underst...

Fiber Optic Advanced Splicing
This 2-day Hands-On course provides Advanced fiber optic mechanical and fusion splicing applications and prepares each student to understand premise (ISP) and outside plant (OSP) splicing as well as m...

I & R ( Installation & Repair of Residential Lines )
This 2-day course is designed to put that new hire into action, as well as to keep your veteran installers on a fresh track. Students will complete preparations, installations, testing and repair on i...

T1 Copper Spanline, HDSL, HDSL-2 & HDSL-4
This Hands-On 2-day course is an intense training experience that combines T1 Spanline and HDSL operation with troubleshooting. BTS provides a live working classroom lab with typical spanline equipmen...

OSP Tester, Fault Locating & Cable Troubleshooting
This 2-day Hands-On course will teach your technicians to operate and fully understand the menus on their testing and fault locating equipment. Students will learn loop parameters needed to provi...

Noise Mitigation ( Transmission, Bonding, Grounding & Inductive Interference )
This Hands-On 2-day course will train technicians how to measure, analyze and eliminate problem causing noise on telecommunications cable facilities, which test equipment to use, and how to use it. Pr...

DSL IMT (Installation, Maintenance & Troubleshooting)
This 2-day Hands-On course provides in-depth instruction for Installing, Maintaining and Troubleshooting DSL services. Attendees will learn the inner workings as to how the DSL works and the loop par...

T1 & T3
This Hands-On 2-day course is an intense training experience that combines T1 and T3 operation with troubleshooting. BTS provides labs with typical equipment currently deployed on how these systems a...

xDSL for Customer Support ( Provision, Maintenance & Troubleshooting)
This 3 day Hands-On course provides “Real-World Experience” for help-desk and technical support personnel to solve customer related iss...

Central Office Bonding & Grounding
This Hands-On 1-Day course addresses telecommunications Central Office construction, routine maintenance and trouble isolation related to bonding & grounding and noise mitigation......

Basic Telephony & TeleCom Electronics
This 3-Day Hands-On course is a must for persons entering the field of telephone communications. This course will answer the question “why am...

Air Pressure Leak Locating
This highly intense Hands-On 3-day or 4-day course provides an in depth Real-World experience of Air Pressure and Leak Locating with a Hands-On Lab environment, giving students a Real-World experience...

Calix OMT
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Fiber Optic - OSP (Splicing & Testing Outside Plant)
This 3-day Hands-On course is the Advanced follow-up of our 3-day Hands-On Fiber ISP/LAN Cabling Networks course. This course provides more...

OSP Fault I&R refresher Fault Locating & Cable Troubleshooting
This 3-day Hands-On course is designed to not only give the new hire a good insight of the telephone loop, including installation and troubleshooting, but to answer some of the questions the veteran r...

Triple Play / IPTV for TeleCommunications
This 3-day Hands-On course covers Today’s Triple-Play / IPTV networks that deliver Telephony, IPTV and Internet Access over common telecommunication infrastructures and includes Security and Access co...

DSL Combo IMT Technician and Customer Support
This combination 3-day Hands-On course will cover the following: ...

Special Circuit Installation & Troubleshooting
This 3 day Hands-On training course is designed for telephone company employees responsible for engineering and provisioning Special Circuits. This training provides in-depth training of special circ...

OSP Combo (Bonding & Grounding, Copper Splicing & OSP Tester/Fault Locating/Cable Troubleshooting)
This 5-day Hands-On Combination course has been developed by utilizing 3 of our highest in-demand courses 1. Hands-On OSP Bonding Grounding 2. Hands-On Copper Cable Splicing 3. Hands-On OSP Teste...

Advanced OSP Fault /xDSL Field Testing & Troubleshooting
This 3 day Advanced Hands-On course is designed to give experienced field technicians the opportunity to implement their skills troubleshooting voice and data circuits. This course is based in the fi...

CAT 5/6 and Fiber Installer
This Hands-On 3-day course is customized to give Technicians the confidence and skills to maintain Fiber Optic systems and Data Networks from port to port. (ETA Certification is available upon re...

Pole Climbing Recertification & Pole Top Rescue including CPR/First Aid Certification
This 2-day course will have the participants review the safe methods of pole climbing previously learned. They will perform several exercises on the pole that would be used in day to day activities. ...

CAT 5/6 Installation & Testing
This Hands-On course will train students how to properly Build, install, terminate, and test Category 5/6 cables. This course covers the latest standards, tools, and techniques used today's cable inst...

Air Dryer Training
This highly intense Hands-On 2-day or 3-day course, depending on the number of Dryers to be covered. (ADK, Chatlos, Dielectric, or McIntire). Students will gain an in-depth Real-World experience on ...

Plant Wireless Core: Antennas, Masts and Feeds
This course teaches installation and troubleshooting technicians the key elements needed for installing, testing and maintaining antennas and masts. The course introduces the elementary principles ...

Central Office

Central Office Training

Fiber Optics Training BTS offers "Real-World" hands-on Fiber Optics Training in locations... Fiber Optic Emergency Restoration This 100% Hands-On course is designed to increase the technician's ability and confidence to be able to internally respond to fiber emergencies, which will result in a successful response to a fiber c... Fiber Optic - ISP/LANs (Inside Plant/Local Area Cable Networks) This Hands-On 3-day course is designed to provide technicians with a practical understanding of fiber optic theory and fiber applications in Local Area Network, Security and Closed Circuit TV systems.... Fiber Optic ISP/OSP Combo-Tech This Hands-On 3-day course has been customized to provide technicians with a practical understanding of fiber optic theory and fiber applications in (ISP)Local Area Network, Security and Closed Circui... Fiber Optic Advanced Testing This 2-day Hands-On course provides Advanced Testing required for fiber optics. This course covers a range of testing requirements set forth by TIA & EIA standards and prepares each student to underst... Fiber Optic Advanced Splicing This 2-day Hands-On course provides Advanced fiber optic mechanical and fusion splicing applications and prepares each student to understand premise (ISP) and outside plant (OSP) splicing as well as m... Advanced Fiber Optics Testing & Troubleshooting This Hands-On Advanced course is designed to give Technicians a more in-depth procedure of testing and troubleshooting long line and fiber to the home systems. Completion of this intense course pr... Digital Testing & Troubleshooting using the T-BERD Test Sets During this course Voice Frequency, DDS, ISDN, FT1, DS1-DS3, and SONET technologies are examined in detail to create a solid technical foundation. The participants are led through applications for ins... Understanding Fiber & Optical Networks As a transport medium, copper has significant bandwidth and distance limitations. Fortunately, an alternative exists: mankind has yet to determine... Fiber Optic - OSP (Splicing & Testing Outside Plant) This 3-day Hands-On course is the Advanced follow-up of our 3-day Hands-On Fiber ISP/LAN Cabling Networks course. This course provides more... Fiber Optics & Fiber Management Systems As a transport medium, copper has significant bandwidth and distance limitations. Fortunately, an alternative exists mankind has yet to determine the bandwidth or distance limitations of fiber optic c... Wide Area Storage & Network Design (Deployment - Performance - Troubleshooting) This highly intense, vendor neutral, Hands-On 4-day course provides an in depth exploration of Wide Area Networking Transport Protocols. It... Fiber-to-the-Home / FTTx This Hands-On 2-day course is designed to provide technicians with Hands-On practical experience and understanding the difference between ACTIVE and Passive Optic Networks (PONs). It will explain the ... CAT 5/6 and Fiber Installer This Hands-On 3-day course is customized to give Technicians the confidence and skills to maintain Fiber Optic systems and Data Networks from port to port. (ETA Certification is available upon re... Fiber Optics Designer This Hands-On course will provide an in-depth knowledge of all aspects of a successful fiber optic system design from network protocols, network configurations, optical cabling, industry communication... CAT 5/6 Installation & Testing This Hands-On course will train students how to properly Build, install, terminate, and test Category 5/6 cables. This course covers the latest standards, tools, and techniques used today's cable inst... FTTH - Fiber to the Home in Next Generation Networks Next generation networks are likely to need to deliver High Speed Internet (HSI), Voice and IPTV. High Definition IPTV may require very high access bandwidth so new loop installations will probably re... Hands-On Fiber Optic Designer Fiber optic systems are a key part of new communications services. Teir success depends upon good design. This Hands-On course will cover the particulars of how fiber optic networks are designed withi... IT/Networking IT/Networking Training ... SONET & Optical Networks During this powerful 3-day course, SONET technology fundamentals are examined in detail to create a solid technical foundation and understanding o... Voice Over IP Networking is taking an evolutionary path that will allow voice and video - real time services - to successfully exist with data on the same network. This will allow new ways for organizations to eff... Advanced Internetworking In this Hands-On 3-day course, gives a deeper understanding of internetworking and routed network protocols. The focus of the course is the design,... Bridges, Routers & Switches The 3 day Hands-On course is split into Three sections, Bridges, Routers and Switches. Upon completing this course, students will construct bridge,... Network Management ( SNMP & OSPF ) In this Hands-On Network Management course, the student will work on a live SNMP and OSPF network reinforcing the discussed subject material . All... Advanced Networking ( Layer 2 & 3 Switching ) In a competitive environment, the proper technology decisions can catapult corporations over their competitors, erasing barriers to entry and redra... Network Security ( IPsec – VPNs – Firewalls – Wireless ) This Hands-On 3-day course is designed to expand an attendees general knowledge of networking into leading edge technologies, the security risks al... LANs ( Local Area Networks ) In this Hands-On LANs program, the student will work on a live LAN network, reinforcing the discussed subject material. Covering LAN technology wit... RF System Design This course teaches design engineers and technicians the key elements needed for designing Radio Frequency communications systems. The aim is to take experienced fixed wire telecommunications and data... Cisco Routers / Switches Simplified This powerful Hands-On course will cover the essentials in successfully Implementing and supporting Cisco routers/switches in your organization's environment. A practical approach will be accomplished... SNMP ( Simple Network Management Protocol ) In this Hands-On SNMP course, the student will work on alive SNMP network reinforcing the discussed subject material . All the various concepts, te... Gigabit Networks, VLANs & Wireless LANs ( Advanced Local Area Networks ) This Hands-On course will discuss traditional Ethernet as it is evolving today and its future. Ethernet components and applications will be examine... Internetworking TCP/IP In this Hands-On TCP/IP course, the student will work on a live TCP/IP network, reinforcing the discussed subject material. All the various concept... Internetworking Essentials This Hands-On 3-day course orientates the telecom professional to the data and networking environment. The growth of the information age is being driven by Internetworking. This course will cover the ... A+ Essentials BTS works with clients to deliver appropriate material to become CompTIA A+ certified. Course design uses the latest texts and other materials over a one or two week period based on client needs. The ... Network + Certification Prep BTS works with clients to deliver appropriate material to become CompTIA NET+ certified. This course uses the latest texts and other materials over a one or two week period based on client needs. T... Triple Play / IPTV for TeleCommunications This 3-day Hands-On course covers Today’s Triple-Play / IPTV networks that deliver Telephony, IPTV and Internet Access over common telecommunication infrastructures and includes Security and Access co... CTP Prep Course In this three-part, lecture-only course, you will learn the fundamentals of data networking, telephony networking, and convergence technologies while preparing for the Convergence Technologies Profess... CCNT BootCamp (TeleCom - DataCom - CTI - LANs - Broadband - VoIP) This Hands-On CCNT BootCamp is designed to include all six CCNT courses (Basic Telecommunications, Data Communications, Computer Telephone Integration (CTI), Local Area Networks (LANs), Broadband Tech... CCNA BootCamp This powerful Hands-On CCNA Training course is targeted for those who are pursuing an IT or Cisco Certification and meets all the requirements for the Cisco CCNA Certification exam. BTS provides a ve... HSI (High Speed Internet) Home Installation & Troubleshooting This 1-day Hands-On course covers an introduction to the Internet and its components and High Speed Internet services. Attendees will gain a tremendous Hands-On experience on the set-up and configura... CallPilot Installation, Programming & End User Features for BCM & Norstar This beginner level course is designed for personnel responsible for installing, programming and/or troubleshooting BCM CallPilot or Norstar CallPilot 100/150 voice mail systems. For employees wit... MCSA Core-Course 1 & 2 This extensive Hands-On course will combine the two CORE-Courses for the MCSA Certification Track, preparing you for the following exams: *Exam 70-290: Implementing a Microsoft® Windows Server 2003... Basic Networking Fundamentals - Installation, Maintenance & Troubleshooting This 1-day Hands-On course covers an introduction to the Internet and its components and High Speed Internet services. Attendees will gain a tremendous Hands-On experience on the set-up and con... Introduction to Installing and Managing Microsoft® Exchange Server 2007 This Hands-On course, is geared for students who are new to Microsoft Exchange Server and will learn how to configure and manage a messaging environment in accordance with technical requirements. Stud... Monitoring and Troubleshooting Microsoft Exchange Server 2007 This Hands-On course teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those... Security+ Certification BTS works with clients to deliver appropriate material to become CompTIA Security+ certified. Course design uses the latest texts and other materials over a one or two week period based on client need... Hands-On CCENT Prep This Hands-On CCENT preparation course is the NEW delivery method to help students pass their 1st exam toward multi-level certifications, the ICND1 is the first part in the two-part updated Cisco ICND... Hands On Metro Ethernet Carriers have offered connectivity services based on traditional TDM, Frame Relay and ATM for many years. However customers now use Ethernet as the interface of choice for virtually all services and a... FTTH - Fiber to the Home in Next Generation Networks Next generation networks are likely to need to deliver High Speed Internet (HSI), Voice and IPTV. High Definition IPTV may require very high access bandwidth so new loop installations will probably re... IP Multicasting for Multimedia Distribution Networks This course provides an understanding of how IP multicasting works, its advantages and limitations and how it can be deployed to provide effective services over a Next Generation converged network. It... Modern TV Broadcasting and HDTV Systems This Hands-On course examines the delivery of TV images for SDTV and HDTV to broadcast quality where MPEG-2 has been used for many years. However to deliver higher resolutions without more bandwidth g... Understanding Modern Cable Systems using DOCSIS The next generation of telecommunications networks will deliver broadband data and multimedia services to users. Integration of Internet Access with TV, music and radio distribution will become a real... Multi-Service Access and Next Generation Voice Services The next generation of telecommunications networks is being deployed using VoIP technology and soft switching replacing circuit switching and ISDN signaling. By deploying communications as multimedia ... DVB-T and DVB-H: Protocols and Engineering This Hands-On course provides a technical engineering study of television broadcast systems and infrastructures by examineing the delivery of TV images for SDTV broadcast quality where MPEG-2 has been... DVB-S2 and DVB-RCS for VSAT and Direct Satellite TV Broadcasting This course will examine DVB-S2 and DVB-RCS for Digital Video Broadcast and the rather specialized application of carrying IP and other data streams over DVB-S2 and DVB-RCS satellite systems. The cou... VPLS: Virtual Private LAN Service Carriers have offered connectivity services based on traditional TDM, Frame Relay and ATM for many years. However, the cost of operating separate networks to provide each of these services, as well as... Introduction to Troubleshooting IP Services with WireShark This Hands-On course is geared toward troubleshooting faults in IP services using protocol analyzers on their own for the first time. Its aim is to make them comfortable with using the key functions o... Troubleshooting IPTV with WireShark This Hands-On course will enable attendees to upgrade their knowledge about how Video and Television is carried over IP in state-of-the art systems. At the end of the course attendees will better appr... Troubleshooting Voice over IP with WireShark Voice over IP is being widely implemented both within companies and across the Internet. The key problems with IP voice services are maintaining the quality of the voice service and ensuring reach-abi... Troubleshooting Set Top Boxes for Customer Service/ Help Desk Carriers are introducing IPTV services using IPTV set top boxes. Customer services staff will need to support these new services to assist customers who use their services and to troubleshoot service ... Troubleshooting Set Top Boxes for Installers Carriers are introducing IPTV services using IPTV set top boxes. Installers will need to be able to understand how IPTV services function so that they can verify that the service is functioning correc... PC Skills for Telecom Technicians With the expansion of telecommunications from phone systems into DSL, Internet Access, IP Television and Triple play networks, telecom technicians need to use Laptop PCs to test and validate services.... Network Engineering & Architectures Next Generation networks must deliver IPTV, Voice over IP as well Internet access services. Networks may cover the complete services of a national carrier, Regional carriers or local rural carrier ser... IP Fundamentals The Internet Protocol Suite, commonly known as TCP/IP, forms the basis for the Internet and the next generation of telecommunications services. It is now at the core of all modern mobile phone networ... TCP/IP Networking for CPE Troubleshooting Technicians The Internet Protocol Suite, commonly known as TCP/IP, forms the basis for the Internet and the next generation of telecommunications services. Once technicians understand how they work the next key ... MPLS Networks: Design and Routing Functions This course provides an understanding of how MPLS works its advantages and limitations and how it can be deployed to provide effective services over a 21st Century converged network. It will provide a... MultiService Switching: MPLS and H.248 This course covers MPLS and H.248 (MEGACO). The next generation of telecommunications networks will be deployed using VoIP technology and soft switching replacing circuit switching and ISDN signaling... Multi-Protocol Label Switching in 21st Century Telecommunications Networks The next generation of telecommunications networks will deliver broadband data and multimedia services to users. The Ethernet interface is becoming the interface of preference for user computers, IP P... Pseudo Wire Emulation Edge to Edge (PWE3) and Multi-Protocol Label Switching (MPLS) Network transport service providers and their users are seeking to rationalize their networks by migrating their existing services and platforms onto IP or MPLS enabled IP packet switched networks (PS... Plant Wireless Core: Antennas, Masts and Feeds This course teaches installation and troubleshooting technicians the key elements needed for installing, testing and maintaining antennas and masts. The course introduces the elementary principles ... Short-Haul Radio System Installation This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting short-haul links. The course introduces the elementa... Private WiMAX Installation and Troubleshooting This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting Private WiMAX equipment used for outside Private Link s... Microwave Radio System Installation This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting microwave links. The course introduces the elementar... 802.11 Wireless Installation and Troubleshooting This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting WiFi equipment used inside and outside building for pub... Beating Hackers Today: Intrusion Analysis, Detection & Protection Considerable concern has resulted from reports that Google, and what has been reported as more than 20 other companies, have fallen under hacking attacks thought to emanate from China. There is nothin... Application / Programming Application / Programming Training ... Mastering XML This hands on XML programming class presents a thorough introduction to creating, validating, transforming, transporting and formatting XML data. The course covers structuring data with XML; validatin... Windows Server 2008 Administration This course provides hands on experience installing and configuring Windows Server 2008 to work with clients including Windows Vista. Students will perform full and core CD-based standard installation... Windows Server 2008 Active Directory & Security Design Active Directory provides a single administration point for sign-on, policies and authentication control. This hands on course provides experience configuring Active Directory and essential network se... Microsoft SQL Server 2008 Administration This class consists of five days of hands-on training that focus on the fundamentals of administering the SQL Server 2008 database engine. Participants in this course will come away with the knowledge... PHP Programming This hands on PHP Programming course provides the knowledge necessary to design and develop dynamic, database-driven web pages using PHP version 4 & 5. PHP is a language written for the web, quick to ... ASP Programming This hands on ASP programming course provides the knowledge necessary to design and develop dynamic web pages using Active Server Pages (ASP). Topics include VBScript syntax, ASP intrinsic objects, II... Perl Scripting This hands on Perl scripting class provides a thorough introduction to the Perl programming language, teaching attendees how to develop and maintain portable scripts useful for system management and d... Perl Scripting and CGI Programming This hands on Perl programming course provides a thorough introduction to the Perl programming language, teaching attendees how to develop and maintain portable scripts useful for system management, d... Microsoft SQL Programming This SQL programming course teaches students relational database fundamentals and SQL programming skills. Topics covered include relational database architecture, database design techniques, and simpl... Certification Courses Certification Courses ... Fiber Optic ISP/OSP Combo-Tech This Hands-On 3-day course has been customized to provide technicians with a practical understanding of fiber optic theory and fiber applications in (ISP)Local Area Network, Security and Closed Circui... A+ Essentials BTS works with clients to deliver appropriate material to become CompTIA A+ certified. Course design uses the latest texts and other materials over a one or two week period based on client needs. The ... Network + Certification Prep BTS works with clients to deliver appropriate material to become CompTIA NET+ certified. This course uses the latest texts and other materials over a one or two week period based on client needs. T... CTP Prep Course In this three-part, lecture-only course, you will learn the fundamentals of data networking, telephony networking, and convergence technologies while preparing for the Convergence Technologies Profess... CCNT BootCamp (TeleCom - DataCom - CTI - LANs - Broadband - VoIP) This Hands-On CCNT BootCamp is designed to include all six CCNT courses (Basic Telecommunications, Data Communications, Computer Telephone Integration (CTI), Local Area Networks (LANs), Broadband Tech... CCNA BootCamp This powerful Hands-On CCNA Training course is targeted for those who are pursuing an IT or Cisco Certification and meets all the requirements for the Cisco CCNA Certification exam. BTS provides a ve... MCSA Core-Course 1 & 2 This extensive Hands-On course will combine the two CORE-Courses for the MCSA Certification Track, preparing you for the following exams: *Exam 70-290: Implementing a Microsoft® Windows Server 2003... Hands-On CCENT Prep This Hands-On CCENT preparation course is the NEW delivery method to help students pass their 1st exam toward multi-level certifications, the ICND1 is the first part in the two-part updated Cisco ICND... Hands-On Fiber Optic Designer Fiber optic systems are a key part of new communications services. Teir success depends upon good design. This Hands-On course will cover the particulars of how fiber optic networks are designed withi... Additional Courses Additional Courses ... Pole Climbing / Ladder Safety This Hands-On 3-day course will train the participants how to safely and effectively ascend and descend wooden poles using pole climbing gaffs, hooks, belts, associated equipment and Ladders... ... Manhole Safety & Operations This 2-day Hands-On course is geared to all personnel entering manhole(s) and/or a confined space for installation, repair, maintenance and/or any other service(s) for manhole safety and operations.... RF System Design This course teaches design engineers and technicians the key elements needed for designing Radio Frequency communications systems. The aim is to take experienced fixed wire telecommunications and data... Digital Testing & Troubleshooting using the T-BERD Test Sets During this course Voice Frequency, DDS, ISDN, FT1, DS1-DS3, and SONET technologies are examined in detail to create a solid technical foundation. The participants are led through applications for ins... Sage 930A Tester Training This Hands-On course Hands-On Provides a solid understanding, functionality, configuration, and troubleshooting the SAGE930A Test Set.... TeleCom Networks Today I 'The Make-Up & Structure' The make-up and structure of telecommunications networks has changed drastically. These changes affect the equipment you purchase, the services you buy, the providers you can choose, and the media you... OSP Tester Training Dynatel 965 DSP, Sidekick & 3M 2273 This 2-day Hands-On course will train your technicians how to fully utilize the 3M 965 DSP fault location test set. Students will learn how to operate this unit, and analyze the results. Fault simul... Basic Telephony & TeleCom Electronics This 3-Day Hands-On course is a must for persons entering the field of telephone communications. This course will answer the question “why am... Air Pressure Leak Locating This highly intense Hands-On 3-day or 4-day course provides an in depth Real-World experience of Air Pressure and Leak Locating with a Hands-On Lab environment, giving students a Real-World experience... TeleCom Networks Today II 'The World of Data' Explore the world of data 2.5/3G, Optical, Frame Relay, ATM Networks, Wireless and more... Networks are converging. No more discrete data and voice networks now it’s all going to be one. If you are... Calix OMT ... OSP Fault I&R refresher Fault Locating & Cable Troubleshooting This 3-day Hands-On course is designed to not only give the new hire a good insight of the telephone loop, including installation and troubleshooting, but to answer some of the questions the veteran r... Triple Play / IPTV for TeleCommunications This 3-day Hands-On course covers Today’s Triple-Play / IPTV networks that deliver Telephony, IPTV and Internet Access over common telecommunication infrastructures and includes Security and Access co... Sales & Marketing - Wide Area Storage & Networks This highly intense, vendor neutral, 2-day course provides an in depth exploration of Wide Area Networking Transport Protocols. It compares existin... CCNT BootCamp (TeleCom - DataCom - CTI - LANs - Broadband - VoIP) This Hands-On CCNT BootCamp is designed to include all six CCNT courses (Basic Telecommunications, Data Communications, Computer Telephone Integration (CTI), Local Area Networks (LANs), Broadband Tech... T1 - T3 & T1 Spanline Combo This extensive Hands-On training course combines two of our courses into one 3-day course. This course will be tailored into a 3-day format and will not completely cover the entire 4-days of material... TeleCom Digital Network Applications, Testing & Troubleshooting Cour... Understanding IPTV The course introduces you to the building blocks of IPTV. You will learn what IPTV is and what it isn’t and why companies in the telecommunications industry are engaging in IPTV deployments. You will ... Management & Supervision for 'Telecommunications Today' Exploring and developing the necessary skills and techniques required to become a highly effective s... IPTV: What Would It Take? Provisioning, Design, Equipment, Maintenance, etc. From a Technical/Service Prospective This 3-day Intermediate course provides in-depth details for modern television broadcast systems and infrastructures, with particular focus given to the delivery of TV over the Internet. This will enc... IPTV: “Where Rubber Meets the Road!” Design, Installation, Maintenance & Troubleshooting This powerful 3-day Advanced course covers both television and networking technologies which make up our New IPTV Technologies Today. Once Television could only be received over the air, via cable or... Telephony Installation / Repair xDSL ... Telephony Installation & Repair and xDSL Installation, Maintenance & Troubleshooting Course Objectives... Telephony & DSL Network Applications, Testing & Troubleshooting ... Telephony & DSL Network Applications, Testing & Troubleshooting - Refresher ... Avaya/Nortel/Norstar MICS Installation & Maintenance This beginner level course is designed for personnel responsible for completing programming records, installing, programming and/or troubleshooting Norstar CICS & MICS. For employees with intermed... CallPilot Installation, Programming & End User Features for BCM & Norstar This beginner level course is designed for personnel responsible for installing, programming and/or troubleshooting BCM CallPilot or Norstar CallPilot 100/150 voice mail systems. For employees wit... Avaya/Nortel/Norstar BCM 50, 200 & 400/450 Installation & Maintenance This beginner level course is designed for technicians, customer service representatives and system engineers responsible for the configuration, installation and/or programming of BCM systems. Fo... Avaya/Nortel M1 Option 11C Maintenance, Troubleshooting & Database This Hands-On training course is designed for personnel who maintain hardware and program basic database information in a Meridian 1 Option 11C system that contains a CallPilot server.... CAT 5/6 and Fiber Installer This Hands-On 3-day course is customized to give Technicians the confidence and skills to maintain Fiber Optic systems and Data Networks from port to port. (ETA Certification is available upon re... Avaya/Nortel / Norstar (308, 616, ICS, MICS) This Hands-On 3-day course will equip, educate and enable your technicians how to self maintain and administer programming changes to the Avaya/Nortel Norstar Telephone systems and components through ... Avaya/Nortel CallPilot Administration and Applications This Hands-On course is customized to meet the needs of the students and taught based on the Avaya/Nortel NTP’s for this product. The course consists of 2 days of training on Call Pilot aimed at cover... Emerging Technologies Today Keeping up with all the Technology changes and demands of Today, is always a pressing demand. BTS provides an extensive look into the Emerging Technologies of Today. The Internet is changing the w... Avaya/Nortel CS1000 Features / TM3.x / CallPilot This Hands-On course is designed for telecom individuals (technicians, administrators, end users, managers) who wish to gain knowledge about the CS 1000 features, Telephony Manager (TM) Station Admini... Pole Climbing Recertification & Pole Top Rescue including CPR/First Aid Certification This 2-day course will have the participants review the safe methods of pole climbing previously learned. They will perform several exercises on the pole that would be used in day to day activities. ... CAT 5/6 Installation & Testing This Hands-On course will train students how to properly Build, install, terminate, and test Category 5/6 cables. This course covers the latest standards, tools, and techniques used today's cable inst... MCSA Core-Course 1 & 2 This extensive Hands-On course will combine the two CORE-Courses for the MCSA Certification Track, preparing you for the following exams: *Exam 70-290: Implementing a Microsoft® Windows Server 2003... Beginner BCM 50, 200, 400 & 450 Avaya/Nortel Certification Prep Course This extensive and practical Hands-On course is designed for technicians responsible for the installation, programming and troubleshooting of BCM 50, 200, 400 & 450 systems. Students will have live... Advanced Avaya/Nortel BCM 50, 200, 400, 450 & VoIP Certification Prep Course This Advanced Hands-On course is designed for technicians responsible for the installation, programming and troubleshooting of BCM 50, 200 , 400 & 450 systems. Students will have live Hands-On La... Combo Beg. and Adv. Avaya/Nortel BCM 50, 200, 400 & 450 Certification Prep Course This Hands-On Combo Beginner and Advanced BCM course is designed for technicians responsible for the installation, programming and troubleshooting of BCM 50, 200, 400 & 450 systems. Students will ... Basic Networking Fundamentals - Installation, Maintenance & Troubleshooting This 1-day Hands-On course covers an introduction to the Internet and its components and High Speed Internet services. Attendees will gain a tremendous Hands-On experience on the set-up and con... Implementing and Supporting Microsoft® Windows® XP Professional In this Hands=On course you will learn how to install, administer, and manage Windows XP. The purpose of this course is to address the implementation and desktop support needs of customers that are... Avaya Specialized Configuration, Troubleshooting & Programming This Hands-On specialized course, is designed for technicians that have gone through Avaya self-paced and/or on-line learning programs. This course will reinforce knowledge gained by performing day-t... Introduction to Installing and Managing Microsoft® Exchange Server 2007 This Hands-On course, is geared for students who are new to Microsoft Exchange Server and will learn how to configure and manage a messaging environment in accordance with technical requirements. Stud... Monitoring and Troubleshooting Microsoft Exchange Server 2007 This Hands-On course teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those... Hands-On NARS & BARS This course covers NARS and BARS features and programming options which automatically route calls over the most cost-effective trunk facility available at the time of the call. This course will al... CallPilot User/System Administration This Hands-On course details all User Administration screens, including building mailboxes, templates, mailbox classes, RPLs, SDLs, saving searches for maintenance tasks. Explanation of CP ports, ... CallPilot Basic Administration This course is designed primarily around building of mailboxes. Hands-on session for adding mailboxes only. General information exchanged regarding system screens and Application Builder with no han... CallPilot Application Builder This Hands-On course details activities in PBX, SDN and AppBldr to maintain and create auto-attendants. All blocks discussed and part of Hands-On practical exercises. Learn tips and techniques fo... CS1000 Features and Telephony Manager The course will be tailored based on Customer Needs and Requirements. This course can include both topics or individual topics.... CS1000 End User Training The course will be tailored based on Customer Needs and Requirements. This course can include both topics or individual topics.... Air Dryer Training This highly intense Hands-On 2-day or 3-day course, depending on the number of Dryers to be covered. (ADK, Chatlos, Dielectric, or McIntire). Students will gain an in-depth Real-World experience on ... Hands-On CCENT Prep This Hands-On CCENT preparation course is the NEW delivery method to help students pass their 1st exam toward multi-level certifications, the ICND1 is the first part in the two-part updated Cisco ICND... Avaya Communication Manager Basic System Administration This course provides training on how to perform basic administration functions using Avaya Communication Manager (Definity). The course includes lecture sessions explaining the various features... Avaya Communication Manager Advanced System Administration This course builds on Avaya Communication Manager basic system administration and will allow system administrators to become proficient in the administration of more advanced features and functionalit... Avaya CMS: CMS Supervisor, Administration, Reports, and Introduction to Vectors This course provides an introduction to CMS Supervisor. It is designed to educate contact center supervisors on how the system operates, what their reporting options are and, how to locate and run rep... Avaya Modular Messaging Basic System Administration This course provides training on entry-level skills on how to perform basic system administration activities using Avaya Modular Messaging. The course includes lecture sessions explaining the various ... Avaya Modular Messaging Advanced System Administration This course builds on the Avaya Modular Messaging basic system administration and will allow the attendees to build more complex caller applications and undertake more complex system administration fu... Avaya Communication Manager System Administration - Alarms, Reports, Maintenance and Troubleshooting This course will provide participants the ability to carry out maintenance, diagnostic and troubleshooting activities as it pertains to their Avaya communication system. It will also give them the kno... Avaya VoIP and Network Regions This course provides insight into and allows participants to develop a knowledge of VoIP and Network regions. This course will enable participants to understand and administer network regions within t... Hands On Metro Ethernet Carriers have offered connectivity services based on traditional TDM, Frame Relay and ATM for many years. However customers now use Ethernet as the interface of choice for virtually all services and a... IPTV Over Triple Play Networks With the introduction of Next Generation Networks to telecommunications carrier infrastructures, customers expect a full range of Triple Play services. These include High-Speed Internet Access, Voice ... Introduction to Troubleshooting IP Services with WireShark This Hands-On course is geared toward troubleshooting faults in IP services using protocol analyzers on their own for the first time. Its aim is to make them comfortable with using the key functions o... Troubleshooting IPTV with WireShark This Hands-On course will enable attendees to upgrade their knowledge about how Video and Television is carried over IP in state-of-the art systems. At the end of the course attendees will better appr... Troubleshooting Voice over IP with WireShark Voice over IP is being widely implemented both within companies and across the Internet. The key problems with IP voice services are maintaining the quality of the voice service and ensuring reach-abi... Troubleshooting Set Top Boxes for Customer Service/ Help Desk Carriers are introducing IPTV services using IPTV set top boxes. Customer services staff will need to support these new services to assist customers who use their services and to troubleshoot service ... Troubleshooting Set Top Boxes for Installers Carriers are introducing IPTV services using IPTV set top boxes. Installers will need to be able to understand how IPTV services function so that they can verify that the service is functioning correc... PC Skills for Telecom Technicians With the expansion of telecommunications from phone systems into DSL, Internet Access, IP Television and Triple play networks, telecom technicians need to use Laptop PCs to test and validate services.... Network Engineering & Architectures Next Generation networks must deliver IPTV, Voice over IP as well Internet access services. Networks may cover the complete services of a national carrier, Regional carriers or local rural carrier ser... IP Fundamentals The Internet Protocol Suite, commonly known as TCP/IP, forms the basis for the Internet and the next generation of telecommunications services. It is now at the core of all modern mobile phone networ... TCP/IP Networking for CPE Troubleshooting Technicians The Internet Protocol Suite, commonly known as TCP/IP, forms the basis for the Internet and the next generation of telecommunications services. Once technicians understand how they work the next key ... Nortel CS 1500 Service Order - Line Administration This Hands-On course is designed for telecom individuals (administrators, technicians, managers) who wish to gain knowledge about CS 1500 station options, and the process for configuring subscriber li... Cisco ONS 15454 MSTP Turn Up, Test, Provisioning, and Operation Training This Hands-On covers the Cisco ONS 15454 DWDM, a scalable and powerful optical platform. Which lowers the cost and increases the efficiency of DWDM and mixed DWDM/TDM networks. Students will learn how... MPLS Networks: Design and Routing Functions This course provides an understanding of how MPLS works its advantages and limitations and how it can be deployed to provide effective services over a 21st Century converged network. It will provide a... MultiService Switching: MPLS and H.248 This course covers MPLS and H.248 (MEGACO). The next generation of telecommunications networks will be deployed using VoIP technology and soft switching replacing circuit switching and ISDN signaling... Multi-Protocol Label Switching in 21st Century Telecommunications Networks The next generation of telecommunications networks will deliver broadband data and multimedia services to users. The Ethernet interface is becoming the interface of preference for user computers, IP P... Pseudo Wire Emulation Edge to Edge (PWE3) and Multi-Protocol Label Switching (MPLS) Network transport service providers and their users are seeking to rationalize their networks by migrating their existing services and platforms onto IP or MPLS enabled IP packet switched networks (PS... Plant Wireless Core: Antennas, Masts and Feeds This course teaches installation and troubleshooting technicians the key elements needed for installing, testing and maintaining antennas and masts. The course introduces the elementary principles ... Short-Haul Radio System Installation This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting short-haul links. The course introduces the elementa... Private WiMAX Installation and Troubleshooting This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting Private WiMAX equipment used for outside Private Link s... Microwave Radio System Installation This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting microwave links. The course introduces the elementar... 802.11 Wireless Installation and Troubleshooting This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting WiFi equipment used inside and outside building for pub... Beating Hackers Today: Intrusion Analysis, Detection & Protection Considerable concern has resulted from reports that Google, and what has been reported as more than 20 other companies, have fallen under hacking attacks thought to emanate from China. There is nothin... Hands-On Fiber Optic Designer Fiber optic systems are a key part of new communications services. Teir success depends upon good design. This Hands-On course will cover the particulars of how fiber optic networks are designed withi...

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