Additional Courses

Course Title: Course Description: Course Length:
This extensive and practical course will improve your ability to use and apply the updated 2014 NEC requirements in your work environment. NFPA's updated 2014 NEC Essentials course features three days of high-impact training to help you navigate and apply the 2014 NFPA 70: National Electrical Code. You'll interact with subject matter experts in a practical format. Modules will be restructured, topic-driven modules are geared toward real-world situations in the field, with dynamic discussion, activities, and practical exercises on key NEC concepts. Increase confidence in your ability to recognize potential problems and avoid costly rework or safety violations. The 2014 NEC Essentials course provides the Code knowledge and vital takeaways you need to ensure safe and compliant electrical installation design in your work setting. Upon completion you should be able to: -Determine if an electrical installation complies with all access and space requirements Implement general requirements for service, feeder, and branch circuit conductors and overcurrent devices for a premises wiring system Recognize all critical component sizes and locations in an effective grounding scheme Clarify correct usage of metal piping and framing as grounding electrode conductors Apply the rules for raceway and conduit fill to groups of conductors Discuss the primary considerations in determining the ampacity of a conductor List the standard ratings of overcurrent devices for use in applying code requirements And much more...
3 Day Course
With the evolution of color digital television and digital broadcasting systems we have seen the rapid evolution of TV and video over the past 10 years. Direct satellite and digital cable systems now offer both standard definition and High definition TV. Analogue terrestrial TV broadcasting is being replaced entirely with digital and HDTV over terrestrial systems. The natural next step after HDTV will be the introduction of 3D services but the standards and technologies for this is more complex and, until recently, less well developed. With the completion of DVB standards for Mutliview coding (MVC) enhancements this is now set to change and allow 3D services to expand. This Hands-On course will provide a technical overview of the challenges of delivering 3D video services. It will address the visual perception issues as well as the mechanisms of encoding and transporting 3D TV services. The course will then look at the competing systems that already exist as well as the parts of the standardization that have been completed and available, as well as vendor independent standardization. Hands-On exercises will allow students to build 3D Video presentations and experiment with different ways of viewing 3D TV applications and services.
2 Day Course
This Hands-On 5ESS Switch Emergency Action and Recovery course begins by presenting the 5ESS Switch structure, Administrative Module basics, Communication Module basics, Switching Module basics and pumpable peripheral units. The course presents power considerations and the impact of power issues. The Administrative Module manual Emergency Action and Recovery lesson presents recovery procedures as stated in System Recovery document, 235-105-250 plus: Processor Recovery Message (PRM) analysis, “poke” command definitions for the Emergency Action Interface (EAI) display, EAI Display attributes functions, critical Administrative Module hardware component impacts and Administrative Module Postmortem analysis. The Switching Module manual Emergency Action and Recovery lesson presents recovery procedures as stated in System Recovery document, 235-105-250 plus: 1800 Switching Module Inhibit and Recovery Control display definitions, Switching Module Progress Markers, Switching Module Phase Triggers, Switching Module Initialization Severity and Switching Module Initialization Postmortem / Event History analysis. The Communication Module manual Emergency Action and Recovery lesson presents recovery procedures as stated in System Recovery document, 235-105-250 plus: 1850 Communication Module Primary Inhibit and Recovery Control display definitions, 1851 Communication Module Mate Inhibit and Recovery Control display definitions, Communication Module Progress Markers, Communication Module Phase Triggers, Communication Module Initialization Severity and Communication Module Primary / Mate Initialization Postmortem and Event History analysis. 5ESS Dyna Text Switch documentation is referenced throughout this course. The objective of 5ESS Switch Emergency Action and Recovery is to train maintenance personnel to perform Emergency Action Recovery procedures as defined in System Recovery document, 235-105-250.
4 Day Course
This Hands-On ISDN Basic Rate Interface (BRI) Provisioning and Maintenance course begins by presenting the theory and structure of ISDN BRI services. This includes: ISDN Components, ISDN Connections, Basic Rate Interface versus Primary Rate Interface (PRI), Custom ISDN Versus National/Standard ISDN, ISDN Services and ISDN Features. From this point the course presents the different 5ESS Switch Modules and Peripheral Units that provide ISDN BRI service. The Peripheral Units covered are the Integrated Services Line Unit (ISLU), Integrated Services Line Unit 2 (ISLU2), Access Interface Unit (AIU), Packet Switch Unit (PSU) and Packet Switch Unit 2 (PSU2). From here the course presents the translation Recent Change Views and fields required to provision ISDN BRI services. Next, the course presents ISDN voice and data call flow identifying the Recent Change Views used to perform call processing and control the call routing. This is followed with a lesson presenting 5ESS Switch maintenance messages (Input and Output) used to test and verify ISDN BRI service. This includes examples of the messages and analysis of output messages from the 5ESS Switch. The course presents ISDN Protocol (Q.921 and Q.931) and their Information Elements. The last lesson addresses ISDN BRI Protocol. This includes instruction covering the different layers, messages and elements of ISDN Protocol, how to correctly run a protocol session and how to interpret its results. 5ESS documents are extensively used and referenced through this course. This course also provides: procedures, tables, charts, case work, information on the resolution of 5ESS Switch ISDN BRI service problems and recommendations of what to do next. The objective of ISDN Basic Rate Interface – Provisioning and Maintenance is to train provisioning and maintenance personnel to build and translate ISDN BRI services along with correcting ISDN BRI service problems in a 5ESS Switch.
4 Day Course
This Hands-On ISDN Primary Rate Interface – Provisioning and Maintenance course starts with an overview of the 5ESS Switch and Integrated Services Digital Network (ISDN) basics. This brief review includes 5ESS Switch Modules, Peripheral Unit functions and ISDN concepts. This is followed with ISDN Primary Rate Interface (PRI) specifics, such as: Physical Hardware Components, ISDN PRI Connections, Custom versus National ISDN PRI, ISDN PRI Services and ISDN PRI Features. The ISDN Primary Rate Interface Provisioning lesson addresses the 5ESS Recent Change Views used to build an ISDN Primary Interface Group, Trunk Group and Trunk Members. The course also addresses 5ESS hardware, transport facility and channel group provisioning. Next, protocol layers 1 (I.431), 2 (Q.921) and 3 (Q.931) are presented as they pertain to the ISDN Primary Rate Interface. This includes layer 2 connectivity along with layer 3 Information Element definitions. The Call processing lesson presents how Recent Change Views control the origination and termination of calls involving a PRI Trunk Group. The ISDN PRI Automatic Line Evaluation (ALE) and PRI Protocol Monitoring lesson presents Automatic Line Evaluation analysis procedures, input messages to initiate Protocol Monitoring sessions and procedures to analyze ISDN PRI protocol. An ISDN Primary Rate Interface Trunk Maintenance lesson looks at the PRI Trunk Group Members and the trunk member tests available. Each lesson provides: procedures, tables, charts, casework, information on the resolution of 5ESS Switch ISDN PRI service problems and recommendations of “What To Do Next.” Alcatel-Lucent’s 5ESS documentation is used and referenced throughout this course. The objective of ISDN Primary Rate Interface – Provisioning and Maintenance is to train provisioning and maintenance personnel to build / translate, “turn-up” and maintain ISDN Primary Rate Interface circuits in a 5ESS Switch.
3 Day Course
This Hands-On 5ESS Operations for Field and Control Center (NOC, NRC, SCC, CCC, etc.) course begins with a general overview of the 5ESS Switch with emphasis placed on the Modules and Unit functions. Next, the Central Office Power configuration and Power Alarm arrangements through the 5ESS display screens are explained. This is followed with a lesson presenting the function and operation of the Administrative Module, its Units, related display screens and commands. The function and operation of the Communication Module 2 (CM2), Communication Module 3 (CM3) and Quad Link Packet Switch Network (QLPS) are presented next. This includes the QLPS, CM2, CM3, display screens and related commands. The Switching Module Processor lesson presents the function and operation of the MCTU, MCTU2, MCTU3, SMPU4 – TSIU4, SMPU5 – TSIU4-2 and SMU6 along with their display screens and commands. The next lesson, Switching Module Peripheral Units, presents function and operation of all the different Peripheral Units that can reside in a Switching Module. This lesson also includes related display screens and commands. The Signaling System 7 lesson is presented next and addresses both the IRN2 and PSU-SS7 versions along with related display screens and commands. The next lesson presents Software Update display screens and procedures as defined in Alcatel-Lucent ’s Routine Operations and Maintenance Procedures document, 235-105-110. The last lesson presents Call Processing through the 5ESS and Related Recent Change Views. Alcatel-Lucent’s 5ESS Dyna Text Switch documentation is referenced throughout this course. This course can be customized to include Control Center (SCC/NOC/NRC etc.) Operational Support System (OSS: NMA, TNM, Netcool, etc.) messages. The objective of 5ESS Operations is to train maintenance personnel to effectively maintain a 5ESS and care for alarms, abnormal conditions and service affecting situations. After completing this course, you will be able to: -5ESS Overview -5ESS Power, Power Procedures, Alarms and 5ESS Equip.Diagnostics -Administrative Module Functions, Circuitry and Terminations -Communication Module 2 & 3 Functions, Circuitry and Terminations -Switching Module Processors Functions, Circuitry and Terminations -Switching Module Peripheral Unit Functions, Circuitry and Terminations -Common Network Interface and Packet Switch Unit System Signaling 7 Functions, Circuitry and Terminations -Software Update / Broadcast Warning Messages (SU/BWM) basic information -Origination Call Processing through the 5ESS Equipment and RCVs -Line Unit (LU) 1, 2 and 3 -Access Interface Unit (AIU, EAIU and XAIU) -Integrated Services Line Unit (ISLU 1 & 2) -Packet Switch Unit (PSU & PSU2) -Integrated Digital Carrier Unit (IDCU) -Digital Carrier Line Unit (DCLU) -Digital Line Trunk Unit (DLTU and DLTU2) -Trunk Unit (TU) -Digital Network Unit – SONET (DNU-S) -Optical Interface Unit (OIU) -Digital Service Units (1, 2 & 3) LDSU & GDSU -And Others
8 Day Course
This course begins with a brief overview of the 5ESS Switch. The 5ESS Analysis tools are presented next and include the 5ESS Plant 24 report, deciphering Output Messages, Output Message Routing, 5ESS Log Files and Operational Support System (OSS) filter procedures. The Analysis presented in this course consists of: Post Initialization Analysis, Remote Switching Module Stand Alone Analysis, Single Process Purge (SPP) Analysis, Return To Point Of Interrupt (RPI) Analysis, Communication Module TMS Post Mortem and Asynchronous Failure Analysis, Audit Analysis, Assert Analysis, Transport Facility Performance Monitoring Analysis, Machine Detected Interoffice Irregularities (MDII) Analysis, Cutoff Call Analysis and Peripheral Error Analysis. Each lesson provides procedures, tables, charts and a “What To Do Next” discussion. These lessons also identify 5ESS Switch documentation that can be used for further analysis.
5 Day Course
This extensive Hands-On 5ESS Switch Recent Change, Translations and Routing course starts by presenting a brief overview of the 5ESS Switch structure and basic Recent Change navigation. This is followed with lessons on Intra-Office Call flow and Inter-Office Call Flow. These lessons include Call Processing Flow Charts based on the supporting Recent Change Views. Next, the course addresses Inter Exchange Carrier and Intra Exchange Carrier Call Flow. These lessons include 5ESS Forms and Recent Change Views supporting Feature Group B and D “Equal Access” translations. This is followed with a lesson addressing the translations for Direct Inward Dial trunking arrangements to Private Branch Exchanges (PBXs) and Internet Providers. Included in this course is lesson material addressing Local Number Portability (LNP) and the Recent Change Views that support LNP. The last part of this course presents the Recent Change Views involved with the Charging and Billing of calls, including an AMA Trace example. All these lessons reference Alcatel-Lucent’s DynaText 5ESS Switch documentation.
3 Day Course
This Hands-On course, 5ESS TLWS and Testability, presents metallic (POTS) line testing, Digital ISDN (DSL) testing and basic Message Trunk testing via 5ESS Trunk and Line Work Station (TLWS), Supplementary Trunk and Line Work Station (STLWS) and through 5ESS Input Messages. The 5ESS TLWS and Testability course begins by presenting electronic theory and how it pertains to telecommunications. This includes basic transmission characteristics and the “local loop.” The next lesson addresses the 5ESS circuitry and units that are used to perform and request tests via the TLWS, STLWS or through Input Messages. This lesson also includes translations that can impact the operation of the test circuitry. The main point of this course is the TLWS and STLWS Screens and Commands lesson. This is divided into two lessons that address all the TLWS / STLWS screens and their abilities. The first TLWS / STLWS lesson addresses customer Line Testing and the second lesson addresses Trunk Testing. This is followed with a lesson addressing Remote Testing procedures encompassing the Pair Gain Test Controller (PGTC) and Test Bus Control Unit (TBCU). The last lesson presents 5ESS Input and Output Messages that can be used to request different tests. 5ESS documents are extensively used and referenced through this course.
3 Day Course
This Hands-On course, Trunk Testing – Provisioning and Maintenance, begins with an overview of the 5ESS Switch and the telecommunications Trunking Network. This overview includes 5ESS Switch Modules, Unit functions and Trunking concepts. Next, the course identifies the Transport Facilities that Terminate in a 5ESS Switch, including Line Coding, Framing and Data Rates. The System Signaling 7 (SS7), Out-Of-Band signaling is presented next and includes SS7 structure, Point Codes, Operation, Output Messages, Testing and Protocol. The 5ESS Trunk Provisioning presents Recent Change Views (RCV): RCV 5.1, RCV 5.3, RCV 5.5, RCV 10.2, RCV 20.4, RCV 20.24 and RCV 20.31. The Trunk Testing consists of both Automatic and Manual Trunk Testing procedures along with Trunk Testing concepts and result analysis. The tests presented consist of Transmission, Signaling (In-Band and Out-Of-Band), Supervision, Data Rate, Digit Pulsing, Talk and Monitor functions and Manual On Hook and Off Hook tests. This includes Trunk Line Work Station (TLWS) poke commands and 5ESS Input Messages. The course also presents procedures on Turning Trunks Up For Service including the tests that should be performed and the 5ESS Status printouts that should be requested. The last lesson covers 5ESS Trunk Maintenance which includes Trunk failure messages such as Machine Detected Interoffice Irregularities (MDII) and System Signaling 7 (SS7) messages. This course includes: procedures, tables, charts, and information on the resolution of Trunk Service issues, with recommendations of “What To Do Next.” 5ESS documentation is used and referenced throughout this course.
4 Day Course
This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting WiFi equipment used inside and outside building for public and private hotspot services. The course introduces the elementary principles of radio used in WiFi services. It teaches how to survey the location in order to position access points in the appropriate location and how to avoid contention with other 802.11 services. Students are taught how to select the appropriate antenna type for the selected location and position plant inside and outside as required. The correct safety procedures and service configuration options will be learned in this course. Students will undertake practical exercises to install devices, undertake the appropriate configuration, measure signal strength, loss, Signal to Noise ratio and survey a site.
2 Day Course
This Hands-On course provides students with the knowledge and skills to implement, monitor, and maintain Windows Server 2008 servers.
2 Day Course
Get Hands-On instruction and practice administering Windows Server 2012, including Windows Server 2012 R2, in this 5-day Microsoft Official Course. This course is part two in a series of three courses that provides the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment. This course maps directly to and is the preferred choice for Hands-On preparation for Microsoft Certified Solutions Associate (MCSA): Exam 411: Administering Windows Server 2012, which is the second of three exams required for MCSA: Windows Server 2012 credential. Labs in this course are based on Windows Server 2012 R2 and Windows 8.1.
5 Day Course
This highly intense Hands-On 2-day or 3-day course, depending on the number of Dryers to be covered. (ADK, Chatlos, Dielectric, or McIntire). Students will gain an in-depth Real-World experience on Air Dryer Technique, Routine Maintenance and Troubleshooting.
3 Day Course
This highly intense Hands-On 3-day or 4-day course provides an in depth Real-World experience of Air Pressure and Leak Locating with a Hands-On Lab environment, giving students a Real-World experience using the pneumatic training simulator...
3 Day Course
For around a hundred years, single antennas have been used, dipoles, etc. for wireless communications in the last ten years, however, this has all changed and multiple antenna system. Different types of diversity, beamforming, array antennas and MIMO have all emerged onto the wireless scene. They offer better cell capacity, more user throughput, larger cells: too many good things to be true, it seems. However, actual deployments have shown the immense value of current MIMO technology and the potential for the next few years. Technologies such as IEEE 802.11n, Mobile WiMAX, HSPA and LTE are all dependent on their antenna systems for their performance. The newest and therefore most advanced usage is for LTE so some time will be spent on antennas for that technology and its predecessor, HSPA. This unique course starts with a refresher on antenna basics before looking at diversity in all its forms and then diversity, MIMO, beamforming and array antennas.
2 Day Course
Prevent Injuries, Save Lives & Reduce OSHA fines Implement NFPA 70E for Electrical Arc Flash Safety This one-day electrical safety training course is designed specifically for those responsible for making decisions regarding employee safety and NFPA 70E regulatory compliance. You will learn what NFPA 70E covers and why everyone is concerned about it. You will learn what options you have when you decide to implement NFPA 70E, and what resource commitments you should anticipate. You will learn from an expert in NFPA 70E who can help answer any questions you may have.
1 Day Course
The ArcSight Logger Administration and Operation course provides you with comprehensive training to quickly configure your Logger and bring it into an operational state. Learning content is specifically intended for team members of security operations, network operations, auditing and compliance. This course includes Hands-On Labs on common functionality and procedures to tailor and maintain the ArcSight Logger appliance. It also include exercises to take advantage of built-in product content to fulfill event search and reporting demands in enterprise log management environments.
4 Day Course
OSHA's regulation 29 CFR 1910.1101... Occupational Exposure to Asbestos requires that all employees who could come into contact with materials that might contain asbestos be given appropriate training on working safely in these situations. Asbestos is a serious health hazard commonly found in our environment today. It is with this understanding that this course has been developed to assist employers with their occupational Health and Safety Administration (OSHA) mandated obligation to communicate the hazards of asbestos with general asbestos awareness course to their staff and other employees who may work with or around asbestos containing material. This training will provide the general aspects required by the OSHA Asbestos standard. Employees are divided into four classes: -Classes I - III are employees whose work involves installing or disturbing materials that might contain asbestos. -Class IV - this is the largest group of employees which involves employees that get involved in... maintenance and custodial activities to clean up waste and debris containing these type of materials. Since many materials commonly used in buildings for many years (including ceiling tiles, vinyl flooring, and wall and pipe insulation) contain asbestos, this means that the regulation applies to virtually every custodial, janitorial and maintenance worker in the country. Our "Asbestos Awareness" course has been created specifically to educate employees about the dangers of working with materials that may contain asbestos. Upon successful completion of this course a certificate will be provided to all attendees and stay on file at BTS for proof and verification purposes for 5 years.
1 Day Course
This Hands-On 24 hour course exceeds the minimum requirements set by OSHA for the tower erection industry. The main objective of this Hands-On Authorized Climber and Rescue Training course is to prepare individuals with little or no experience to be able to safely climb and work on various types and sizes of towers. This course assures that the student will develop the knowledge base necessary to safely climb and work on towers, as well as the practical skill necessary to be able to safely perform his or her duty. Employers are required to provide expedient rescue for employees that work at heights. Our tower Climber and rescue courses empower tower climbers and professional rescuers with the tools and knowledge to rescue incapacitated personnel efficiently and safely. This Hands-On course begins with a review of modern fall protection and climbing techniques for towers, and then builds on these techniques with simple and effective rescue procedures. Low student-to-instructor ratios and appropriate splits allow us to customize the curriculum to individual/corporate needs. Designed in cooperation with the Regional OSHA office, this course is designed to meet and exceed all of the recommended training called for in the NATE (National Association of Tower Erectors) guidelines for Qualified Climbers. In order to successfully complete the course, the student must attain a score of 100% on the written final, and must demonstrate proper techniques in all competencies included in the practical skill sets. Upon completion of this course students will receive a certificate of completion and will state 24 hours of Hands-On Training, CECs, and will also receive a Certified Tower Climber & Rescue ID Card, to provide to site supervisors, contractors, inspectors, and anyone that requires proof of certification. The courses are taught by industry experts, and our courses have been recognized and approved by both OSHA and NATE. In addition, CITCA is an approved training provider for Bechtel, American Tower Corporation, Black and Veatch, Verizon, TDS Telecom, AT&T, Sprint, CenturyLink, Southern California Edison, FPL and many others.
4 Day Course
This Hands-On course covers the key concepts of Avaya Aura Messaging administration, maintenance, and troubleshooting. The main focus is on basic administration, maintenance, and troubleshooting tasks for the latest Avaya Aura Messaging including: Solution features, components, architecture, and topologies Setting up flexible storage with the additions of using Exchange Store or VMware Zimbra store Adding a mail gateway utilizing native and fax server options Performing standard administrative tasks for Avaya Aura Messaging Post-installation administrative tasks Class of Server features and how to manage COS Managing subscriber accounts Administering system features Managing user preferences and user features Managing unified messaging Updating software and add, modify, or remove sites Integration capabilities with Avaya CS1000 support through Session Manager Administering third-party products, such as AudioCodes gateways and fax servers Downloading service packs and optional languages Interpreting logs and reports in troubleshooting And more...
4 Day Course
This extensive Hands-On course covers Avaya Aura® Messaging and to implement it. Avaya Aura Messaging is the latest to Avaya's messaging portfolio. You will learn about hardware and architecture, some of the administrative tasks, preparing Microsoft exchange store, and to backup and restore the systems and much more...
3 Day Course
Course description coming soon...
 
This course provides an introduction to CMS Supervisor. It is designed to educate contact center supervisors on how the system operates, what their reporting options are and, how to locate and run reports in order to manage the contact center efficiently and effectively. This course covers areas such as reporting and agent skills administration. It explores the back-end of CMS administration, including back-ups, terminal administration and setting up new supervisor logins. It also introduces attendees to the understanding and writing of vectors.
2 Day Course
This course builds on Avaya Communication Manager basic system administration and will allow system administrators to become proficient in the administration of more advanced features and functionality of their communication system.
4 Day Course
This course provides training on how to perform basic administration functions using Avaya Communication Manager (Definity). The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.
2 Day Course
This course will provide participants the ability to carry out maintenance, diagnostic and troubleshooting activities as it pertains to their Avaya communication system. It will also give them the knowledge to access and interpret maintenance reports.
3 Day Course
This Hands-On course will provide attendees the practical skills and the knowledge needed to maintain and troubleshoot voice terminals and Advanced system features on AVAYA Communications Manager 6.2. Hands on Administration Exercises are done using Avaya Site Administration (ASA) and System Manager (SMGR) software. This will give attendees the practical day-to-day skill-sets for the Avaya CM 6.2.
2 Day Course
This Hands-On course is geared for System Administrators and Technicians with little or no previous Avaya Telecom experience, with responsibility for programming, maintaining and troubleshooting Avaya CM 6.2. This course will cover in-depth set-up, programming, administration, maintenance and troubleshooting. Students will also gain skills and the knowledge needed to administer voice terminals and system features on AVAYA Communications Manager S8800/S8700 /S8500/S8300 LSP’s and Gateways. Hands on Administration Exercises are done using Avaya Site Administration (ASA) and System Manager (SMGR) software. Course Objectives: -Describing system components (hardware and software) -Interpreting system forms including: Call Center BCMS Basic forms and Reports, Coverage Paths, Coverage Groups, Abbreviated Dial, Pick-up groups, Hunt Groups, Paging Groups ,Intercom groups, Stations, Route Patterns and ARS. -Administering voice terminals and adjuncts – (phones) Moving, adding, deleting, changing phones -Understanding voice terminal features (there are over 100) -Administering trunk features and class of restriction COR -Administering ARS analysis (call routing) -Administering and installing T-1’s especially ISDN-pri. -Using system management features and setting system wide parameters -Retrieving and interpreting traffic data analysis reports -Applying attendant console features -Trouble Shooting user and equipment problems -Understanding VOIP phones and features -Using Troubleshooting commands -Backups -Understanding and clearing alarms -Sending alarms to e-mail -Status, Clear, Disable, Enable, Reset and Trace - Commands -IP phones installation and troubleshooting -Firmware Downloads for IP phones -Logging in and changing security codes on IP phones -Reset and Reboot IP phones -Understanding C-Lan (Control Lan) cards and IP phone registration -View IP Settings and Current Firmware -Understanding System Parameter Settings that affect IP phones -Retrieving and interpreting traffic data analysis reports -Determine trunk requirements And more...
5 Day Course
This Hands-On course covers how to implement Centrex features in the CS 1500 and will include both configuring the CS 1500 for TDM lines and VoIP lines, as well as setting up telephones. The Hands-On activities include configuring VoIP phones and making test calls to verify that translations data fill and telephone configurations are correct.
3 Day Course
This Hands-On course is designed for telecom individuals (administrators, technicians, managers) who wish to gain knowledge about CS 1500 station options, and the process for configuring subscriber lines on the CS 1500. This course will discuss the residential and business station options that are available on the CS 1500, and provide instruction for configuring subscriber lines using both command line and the Graphical User Interface (GUI).
3 Day Course
This Hands-On course will cover basic equipment components. We will cover system setup from “out of the box” to rack mounting the system at the customer premise. We will cover installing phones and performing firmware upgrades on the phones. The second part of this course will focus on maintenance and troubleshooting post installation.
2 Day Course
This course builds on the Avaya Modular Messaging basic system administration and will allow the attendees to build more complex caller applications and undertake more complex system administration functions. This course involves call flow design and implementation from the voicemail system perspective. Case studies are included in this course.
2 Day Course
This course provides training on entry-level skills on how to perform basic system administration activities using Avaya Modular Messaging. The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Modular Messaging.
2 Day Course
This course covers the use of Session Manager to unify the services and applications critical to your enterprise communications solution. Learn how to manage and administer Session Manager in this hands-on course.
2 Day Course
This Hands-On specialized course, is designed for technicians that have gone through Avaya self-paced and/or on-line learning programs. This course will reinforce knowledge gained by performing day-to-day Hands-On skill sets relating to the Configuration, Troubleshooting and Programming of these Avaya system servers, gateways, stations and multi-platform phones, programming features and much more...
5 Day Course
This course provides insight into and allows participants to develop a knowledge of VoIP and Network regions. This course will enable participants to understand and administer network regions within their voice infrastructure.
2 Day Course
This Hands-On 3-day course will equip, educate and enable your technicians how to self maintain and administer programming changes to the Avaya/Nortel Norstar Telephone systems and components through an intensive, hands-on instruction throughout this training.
3 Day Course
This Hands-On course is customized to meet the needs of the students and taught based on the Avaya/Nortel NTP’s for this product. The course consists of 2 days of training on Call Pilot aimed at covering the features and applications on Call Pilot.
4 Day Course
This Hands-On course is designed for telecom individuals (technicians, administrators, end users, managers) who wish to gain knowledge about the CS 1000 features, Telephony Manager (TM) Station Administration and CallPilot Administration. This course will discuss programming of specific features in the PBX as well as through TM. Also, a discussion of programming CallPilot users to include proper implementation of mailbox classes, templates and restriction and permission lists. Other areas covered in the extensive course includes backups, security and application builder.
4 Day Course
This Hands-On training course is designed for personnel who maintain hardware and program basic database information in a Meridian 1 Option 11C system that contains a CallPilot server.
5 Day Course
This beginner level course is designed for technicians, customer service representatives and system engineers responsible for the configuration, installation and/or programming of BCM systems. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. Note: CallPilot voice mail programming can be covered in this course.
5 Day Course
This beginner level course is designed for personnel responsible for completing programming records, installing, programming and/or troubleshooting Norstar CICS & MICS. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered. The assessment test offered at the end of the course does not grant certification. Avaya/Nortel does not offer certification on Norstar products.
5 Day Course
This Hands-On course covers an introduction to the Internet, its components and High Speed Internet services. Attendees will gain a tremendous Hands-On experience on the set-up and configuration of LANs (Local Area Networks) & Networking Technologies. Students will learn routing procedures of the internet and an overview of internet protocols. The course also provides Hands-On labs to install routers, modems and associated software and hardware to access the Internet and Intranet. The training also includes configuring the networks for wireless access and the installing of wireless adapters and much more...
2 Day Course
This Hands-On course is designed for technicians and administrators who operate and maintain BCM50 and BCM450 Release 5.0 or 6.0 systems, students will learn to configure system settings, sets, and services. They will learn to monitor and analyze system status, performance and system maintenance tasks. Students will also learn to upgrade BCM software and to configure VLANs. BCM50 and BCM450 Release 5.0 or 6.0 System Configuration and Maintenance. Students will also cover system and set troubleshooting techniques.
3 Day Course
Considerable concern has resulted from reports that Google, and what has been reported as more than 20 other companies, have fallen under hacking attacks thought to emanate from China. There is nothing special about news of hacking. What has changed is the recent realization that it is likely that the latest breed of hacker is no longer an individual amateur wanting to prove their individual skill as a challenge, but may well be serious government funded professional group. It is thought that attacks have been perpetrated on commercial, banking and defense corporations as well as high profile Internet businesses like Google and Yahoo. With potential in the future from terror groups as well, detecting attempted intrusions attacks early and effectively is critical, not just to protect human rights, as was thought to be the motivation for the Google attacks but also to protect major commercial Interests and national security. Detecting potential attacks and being aware of likely threats is important to all organizations. It is no longer just security experts that need security skills, but it should be within the knowledge base of all technical professionals. This course provides an understanding of the jargon that surrounds this field. It analyzes the different classes of attack that have been identified and examines some of the methods that have been employed by hackers. Having established the form of the threats it teaches how to detect and recognize these threats without crippling the networks being defended. It then goes on to establishing countermeasures and good practice to minimize or remove the threats. Students learn the inner workings of the "real" TCP/IP protocols from intrusion detection points of view. In addition to studying the normal or expected TCP/IP conventions and behavior the course examines malicious or unexpected patterns that may be seen in the wild. This provides participants a more accurate view of real world situations that they would encounter and prepares them to determine what is going on in the actual network traffic. WireShark is used to produce an audit trail of traffic flowing in and out of the network and allows packet content to be analyzed for abnormalities. Students learn how to recognize the warnings and alerts produced by intrusion detection systems and determine the source of problem as well as capturing pertinent activities afterwards. Hands-On exercises on analysis tools are used to achieve this. The course finally goes on to examine how Intrusion Detection Systems can be deployed to automate detection and potentially undertake countermeasures to protect.
3 Day Course
As WiFi technology improves and its popularity expands, the number of WiFi connected devices within the residence is increasing exponentially— computers, tablets, phones, televisions, smart appliances, and so on. The growth in wireless devices coupled with faster broadband connections to the home has contributed to an increase in end-users’ wireless quality of experience (QoE) expectations. Customers want to consume wireless content on the device they want, where they want, when they want, and they want a high-quality, trouble-free experience while doing so. As a whole, this creates significant challenges for companies today including: -Residential set-up, configuration and troubleshooting -Significant increases in WiFi-related help desk calls -Difficulty segmenting, identifying, and resolving wireless performance issues -High numbers of repeat service calls -Customer turn-over due to poor wireless QoE -And much more...
2 Day Course
This Hands-On course on BGP Routing (Border Gateway Protocol), from the basics of how it works through to advanced issues such as route reflectors, policy, filtering, route selection and routing registries. This course covers BGP routing in depth, from basics to important issues such as graded dampening and filtering. Practical Hands-On labs configurations are also incorporated to your specific equipment and configurations. This course is a must for anyone looking for Practical knowledge and experience with BGP routing. This course is not geared to any specific exam, pre-study and or testing questions. This course just sets focus on today's support and use of BGP Routing.
4 Day Course
Our 2-day Hands-On Electrical Grounding and Bonding course highlights one of the most important but least understood articles in the National Electric Code - Grounding and Bonding. Simply put, proper grounding and bonding protects your employees from electric shock and your plant and equipment from heat and fire by limiting the voltage imposed by lightning, line surges, or unintentional contact with higher-voltage lines as well as a ground-fault (phase-to-ground fault). Article 250 of the National Electric Code identifies grounding and bonding system installation methods. A properly installed grounding or bonding system for shielding, EMI, static and lightning protection can help prevent cable failures, equipment damage and power quality problems. These systems are also important for personnel protection and compliance with OSHA 1910.301-.308, and .331-.335. This course takes a deep dive into this topic and is aimed at reducing those risks. Additionally, proper grounding of equipment will also help answer any power quality issues you may be experiencing and prepare your technicians how to insure that the proper procedures and practices and followed but most importantly understood! BTS can also incorporate your specific equipment into this training to make it more impactful for your employees.
2 Day Course
This extensive Hands-On 2-day Three is critical for any Broadband CATV Technician. The topics are covered in this course that will further expand the skills of any technician that has completed our CATV Installation or our CATV RF Basic course. These essential skills will enable the technician to troubleshoot difficult issues and support complex residential and or commercial basic and complex installations.
2 Day Course
In this extensive 2-Day course we combined “Hands-On” experience with real-world practical understanding and Installation guidelines and procedures, that will give attendees the skills and confidence they need to independently complete a typical residential and or commercial broadband installation.
2 Day Course
This extensive Hands-On 2-Day course teaches RF basics and how to apply this knowledge in Real-World practical situations. The Attendees will have greater confidence and be more productive when dealing with the everyday challenges of RF Frequency in a CATV residential and or commercial environment.
2 Day Course
Our Hands-On Aerial Lift and Bucket Truck Operator Training course is based on the latest OSHA and ASME standards and requirements. Bucket trucks provide aerial access to hard to reach locations for Utility Companies in all types of environments. The use of Bucket trucks puts operators, personnel and civilians at risk every day. For their protection and your company's protection solid Hands-On reinforced training is a must. Operators need to be confident in the understanding and use of Ariel Lifts and Bucket Truck Operations, and that we Guarantee! This course will provide real-life examples and years of Operator experience, BTS provides Certification and Hands-On practical field operations and testing that is recognized by OSHA and ASME Standards and meets all Requirements.
1 Day Course
This Hands-On Broadband Premises Installation and Service for Cable Telecommunications course covers the knowledge needed to install and troubleshoot triple play services (voice, video, and data) for Cable Customers. This will provide a comprehensive overview of a broadband cable system, a working knowledge of the system from the signal sources to the customer premises equipment, while teaching the requirements for an installer. The “why” as well as the “how” to perform installer functions are taught throughout this course, providing the student a Hands-On proper installation as well as basic troubleshooting techniques. The student will also learn customer service, the processes and procedures surrounding digital signal tests and measurements, troubleshooting, test equipment, measurements and service restoration related to industry-wide standards and practices, (Specific references to more than 50 basic safety standards (OSHA and ANSI) as well as electrical codes (NEC and NESC) are made throughout the course.) as well as instruction in the latest technologies, such as MoCA, IPv6, Home Networking, untethered devices and more.
5 Day Course
Course description coming soon...
2 Day Course
This Hands-On course details activities in PBX, SDN and AppBldr to maintain and create auto-attendants. All blocks discussed and part of Hands-On practical exercises. Learn tips and techniques for creating and maintaining apps.
2 Day Course
This course is designed primarily around building of mailboxes. Hands-on session for adding mailboxes only. General information exchanged regarding system screens and Application Builder with no hands-on.
1 Day Course
This beginner level course is designed for personnel responsible for installing, programming and/or troubleshooting BCM CallPilot or Norstar CallPilot 100/150 voice mail systems. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. Prior to the class, students will be allowed to choose which CallPilot hardware platform and documentation they prefer to use during the training. The assessment test offered at the end of the course does not grant certification. Avaya/Nortel does not offer certification on Norstar products. Avaya/Nortel does not offer certification on BCM CallPilot independently.
3 Day Course
This Hands-On course details all User Administration screens, including building mailboxes, templates, mailbox classes, RPLs, SDLs, saving searches for maintenance tasks. Explanation of CP ports, Security, System, and Management related screens. PBX programming in support of CP also discussed. Hands-On practical exercises reinforce information exchanged.
2 Day Course
This course provides a detailed scope of modern mobile and cellular network technologies used for second generation, 2G+, 3G and 4G networks. It provides an understanding of the structure and implementation of network technologies and demonstrates how networks are sized, planned and built.
3 Day Course
BTS recognizes that installers and or contractors often have a difficult time getting certified and getting the Hands-On experience needed to do the job. To many courses are focused toward test and exam questions, rather then the understanding and Hands-On Skill-Set to do the job inline with today's standards and competencies. Our Certification Course to become an CAT 5 6 7 Certified Technician is designed to get attendees up to speed quickly on industry standards, provide proper installation, knowledge and get Hands-On training that covers the latest standards, tools, including Wire Mapping and techniques used today's cable installations, and give them the ability to represent themselves as "CAT 5 6 7 certified Installer." BTS's Certification Course to become an BTS Certified Technician is BICSI accredited, a concise, well-structured course. It is taught by SME certified structured cable specialists with over 25 years of industry experience that includes network installations/upgrades for Telephone Companies, Power & Energy Companies, United States Federal & State Governments, School Districts, and major U.S. Corporations. By completing this course you will earn 14 Continuing Educational Credits that could be applied to your BICSI continued education program. Our SMEs have the field experience to find the answers to real live scenarios, providing students with a Real World Experience. Attendees each get a Certification Certificate, and I.D. Card Benefits: -Receive (14) continuing educational credits CECs from BISCI that can be used towards other educational goals. -Maximize system performance and reliability by learning today's installation techniques. -Be aware of current industry standards, and become a trusted resource for your customer. -Gain customer confidence by ensuring the integrity of their installations. -Hold a Certification Installer Card that represents your Certification and BICSI CECs. -BTS Certificate and I.D. card remains on electronic record and can be confirmed and reissued at any time. -This Certification is Nationally and Internationally Recognized.
2 Day Course
This Hands-On 5-day (or 4-day 10 hrs. per day) course will train-the-trainer and a group of participants how to become an CAT 5-6 and Fiber Optic Certified Installer. Train-The-Trainer: Will include the following: 1. The instructor candidates (CAT 5-6 and fiber experience is required) will attend the first 2 days of the course that consists of two parts: A) First 2 days covering the course materials and how to deliver the training. B) 2-3 days of co-teaching. In other words, the instructors will co-teach a live course of students. 2. Instructor Delivery-Course-Agenda: Will receive a detailed course description with timelines and benchmarks for the delivery format of this course. 3. Course Manual: Will receive a hardcopy and digital .pdf copy of the training course manual with unlimited use license. 4. Lab Documentation: Will receive a detailed documented lab guide. 5. A list of required equipment needed and facility layout for a successful training program. BTS recognizes that installers and or contractors often have a difficult time getting certified and getting the Hands-On experience needed to do the job. To many courses are focused toward test and exam questions, rather then the understanding and Hands-On Skill-Set to do the job inline with today's standards and competencies. Our Certification Course to become an CAT 5-6 and Fiber Optic Certified Installer is designed to get attendees up to speed quickly on industry standards, provide proper installation, knowledge and get Hands-On training that covers the latest standards, tools, and techniques used today's cable installations, and give them the ability to represent themselves as "CAT 5 - 6 and Fiber Optic Certified Installer." Attendees will be taught how to properly splice fiber, both fusion and mechanical, test and troubleshoot a fiber system. Also, in today's environments technicians need to be able to properly inspect and repair faulty connectors. A portion of this course is used to cover termination techniques and testing of connectors, patch cords and couplers. Many of the systems used today will also include portions of Cat 5 and 6 cabling. Like the Fiber Optic systems, this bit rate is dramatically increasing giving the importance of proper installation and testing of these systems. This course will cover the transmitting capabilities of Cat 5 and 6 cable, proper termination and testing a data system. Those who complete this course will be productive and knowledgeable in both Fiber Optic and Category 5 and 6 cabling. BTS's Certification Course to become an BTS Certified Installer is BICSI accredited course. It is taught by SME certified structured cable specialists with over 25 years of industry experience that includes network installations/upgrades for Telephone Companies, Power & Energy Companies, United States Federal & State Governments, School Districts, and major U.S. Corporations. By completing this course you will earn 21 Continuing Educational Credits that could be applied to your BICSI continued education program. Our SMEs have the field experience to find the answers to real live scenarios, providing students with a Real-World Experience. Attendees each get a Certification Certificate, and I.D. Card Benefits -Receive (21) continuing educational credits CECs from BISCI that can be used towards other educational goals. -Maximize system performance and reliability by learning today's installation techniques. -Be aware of current industry standards, and become a trusted resource for your customer. -Gain customer confidence by ensuring the integrity of their installations/support. -Hold a Certification Installer Card that represents your Certification and BICSI CECs. -BTS Certificate and I.D. card remains on electronic record and can be confirmed and reissued at any time. -This Certification is Nationally and Internationally Recognized.
5 Day Course
This Hands-On course will cover the design, implementation, and monitoring of a comprehensive security policy, using Cisco IOS security features and technologies as examples. You will also learn about security controls of Cisco IOS devices as well as a functional introduction to the Cisco ASA adaptive security appliance. Using instructor-led Hands-On lab exercises, this course allows you to perform basic tasks to secure a small branch office network using Cisco IOS security features, which are available through web-based GUIs (Cisco Configuration Professional) and the CLI on Cisco routers, switches, and Cisco ASA appliances and much more...
5 Day Course
Revised CCNP Curriculum and Exams: Cisco has redesigned the CCNP courses and exams to reflect the evolving job tasks of global network professionals. 

Course 1: ROUTE v1.0 – Implementing Cisco IP Routing – is a five-day instructor-led course in which network professionals learn to plan, configure, and verify the implementation of complex enterprise LAN and WAN routing solutions, using a range of routing protocols. ROUTE v1.0 also covers configuration of secure routing solutions to support branch offices and mobile workers. The course includes more than seven hours of e-learning lessons and demos that students can absorb at their own pace. Course 2: SWITCH v1.0 – Implementing Cisco IP Switched Networks – is a five-day instructor-led course in which network professionals will learn to plan, configure, and verify the implementation of complex enterprise switching solutions, using Cisco Enterprise Campus Architecture. SWITCH v1.0 also covers secure integration of VLANs, WLANs, voice, and video into campus networks. Course 3: TSHOOT v1.0 – Troubleshooting and Maintaining Cisco IP Networks – is a five-day instructor-led course in which network professionals learn to (1) plan and perform regular maintenance on complex enterprise routed and switched networks, and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. Extensive labs provide hands-on learning and reinforce troubleshooting skills. The course includes more than nine hours of e-learning lessons and demos that students can absorb at their own pace.Learn the advanced routing skills you need to provide scalability for Cisco routers that are connected to LANs and WANs as part of a medium-to-large network site. You will learn how to dramatically increase the number of routers and sites using EIGRP and OSPF techniques, instead of redesigning the network when additional sites or configurations are added. This Course 1: ROUTE v1.0 – Implementing Cisco IP Routing course provides Hands-On labs to ensure that you thoroughly understand each technique and includes a CD with supplemental information to help your prepare for the ROUTE exam (642-902) and many study aides and materials.
5 Day Course
Revised CCNP Curriculum and Exams Cisco has redesigned the CCNP courses and exams to reflect the evolving job tasks of global network professionals. Course 1 ROUTE v1.0 Implementing Cisco IP Routing is a five-day instructor-led course in which network professionals learn to plan, configure, and verify the implementation of complex enterprise LAN and WAN routing solutions, using a range of routing protocols. ROUTE v1.0 also covers configuration of secure routing solutions to support branch offices and mobile workers. The course includes more than seven hours of e-learning lessons and demos that students can absorb at their own pace. Course 2 SWITCH v1.0 Implementing Cisco IP Switched Networks is a five-day instructor-led course in which network professionals will learn to plan, configure, and verify the implementation of complex enterprise switching solutions, using Cisco Enterprise Campus Architecture. SWITCH v1.0 also covers secure integration of VLANs, WLANs, voice, and video into campus networks. Course 3 TSHOOT v1.0 Troubleshooting and Maintaining Cisco IP Networks is a five-day instructor-led course in which network professionals learn to (1) plan and perform regular maintenance on complex enterprise routed and switched networks, and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. Extensive labs provide hands-on learning and reinforce troubleshooting skills. The course includes more than nine hours of e-learning lessons and demos that students can absorb at their own pace.Learn the advanced routing skills you need to provide scalability for Cisco routers that are connected to LANs and WANs as part of a medium-to-large network site. You will learn how to dramatically increase the number of routers and sites using EIGRP and OSPF techniques, instead of redesigning the network when additional sites or configurations are added. This Course 2 SWITCH v1.0 Implementing Cisco IP Switched Networks includes extensive hands-on labs to help you learn to plan, configure, and verify the implementation of complex enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture. In order to gain a firm understanding of how to manage switches in an enterprise campus environment, you'll cover: VLANs and WLANs, Spanning tree, Inter-VLAN routing Security features and many study aides and materials to pass your exam.
5 Day Course
Revised CCNP Curriculum and Exams Cisco has redesigned the CCNP courses and exams to reflect the evolving job tasks of global network professionals. Course 1 ROUTE v1.0 Implementing Cisco IP Routing is a five-day instructor-led course in which network professionals learn to plan, configure, and verify the implementation of complex enterprise LAN and WAN routing solutions, using a range of routing protocols. ROUTE v1.0 also covers configuration of secure routing solutions to support branch offices and mobile workers. The course includes more than seven hours of e-learning lessons and demos that students can absorb at their own pace. Course 2 SWITCH v1.0 Implementing Cisco IP Switched Networks is a five-day instructor-led course in which network professionals will learn to plan, configure, and verify the implementation of complex enterprise switching solutions, using Cisco Enterprise Campus Architecture. SWITCH v1.0 also covers secure integration of VLANs, WLANs, voice, and video into campus networks. Course 3 TSHOOT v1.0 Troubleshooting and Maintaining Cisco IP Networks is a five-day instructor-led course in which network professionals learn to (1) plan and perform regular maintenance on complex enterprise routed and switched networks, and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. Extensive labs provide hands-on learning and reinforce troubleshooting skills. The course includes more than nine hours of e-learning lessons and demos that students can absorb at their own pace.Learn the advanced routing skills you need to provide scalability for Cisco routers that are connected to LANs and WANs as part of a medium-to-large network site. You will learn how to dramatically increase the number of routers and sites using EIGRP and OSPF techniques, instead of redesigning the network when additional sites or configurations are added. This Course 3 TSHOOT - Troubleshooting and Maintaining Cisco IP Networks prepares you for the Cisco TSHOOT exam (#642-832), you will gain the skills needed to maintain your complex network environments and diagnose and resolve network problems quickly and effectively. You will learn to troubleshoot and maintain particular technologies, and you will learn procedural and organizational aspects of the troubleshooting and maintenance processes. You will practice skills and reinforce concepts by putting them to use in a controlled environment. In fact, you'll spend half the course performing hands-on work with trouble tickets. By the end of the course, you will have developed a set of tools and best practices that you can take back to your organization. and many study aides and materials to pass your exam.
5 Day Course
This Hands-On CCNT BootCamp is designed to include all six CCNT courses (Basic Telecommunications, Data Communications, Computer Telephone Integration (CTI), Local Area Networks (LANs), Broadband Technologies, Voice over IP (VoIP) Essentials) into a exam focused training that will give students a broad, knowledge-based introduction to core terms, concepts and skills in convergence technologies. To obtain this industry-valued credential, an individual must pass six competency tests in the following disciplines listed below:
8 Day Course
This Hands-On Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v9.0 course prepares you for implementing a Cisco Unified Communications Manager solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 9.0, which is the call routing and signaling component for the Cisco Unified Communications solution. You will perform post-installation tasks, configure Cisco Unified Communications Manager, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Cisco IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility. Focusing primarily on CUCM v8.x and 9.x, you will learn basic administrative tasks, such as configuring users and associating them with phones, as well as more advanced topics, such as unified mobility, Media Gateway Control Protocol (MGCP), H.323 gateways, media resources and more... Familiarity with the role that CUCM ( Cisco Unified Communications Manager) plays in a converged network from a system, software, and hardware perspective is necessary to successfully install and configure CUCM. It is important that the Cisco Unified Communications network provides a high availability at or above what a traditional voice network provides. It is vital to understand the deployment and redundancy options of CUCM and to follow the recommended design and deployment practices. Our training course for CIPT1 introduces the CUCM solution and describes the role, architecture, characteristics, hardware and software requirements, and the licensing model of CUCM. The available deployment models for using CUCM in a Cisco Unified Communications solution is also explored.
5 Day Course
Thia Hands-On course Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) v9.0 prepares you for implementing Cisco Unified Communications solution in a multisite environment. It covers globalized call routing, Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), tail-end hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Device Mobility and Cisco Extension Mobility. You will apply a dial plan for a multisite environment including TEHO, configure survivability for remote sites during WAN failure, and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable Call Admission Control (CAC), including Session Initiation Protocol (SIP) Preconditions and automated alternate routing (AAR).
5 Day Course
This instructor-led course introduces you to the features and functions of the Cisco® ASR 9000 Series platforms. Through a combination of lecture and Hands-On labs, you will gain an understanding of all major aspects of the platform, including hardware; software; Layer 2 and Layer 3 services; Layer 2 and Layer 3 multicast; operations, administration, and management (OAM); and quality of service (QoS) features.
5 Day Course
The Cisco ONS 15454 SDH is a fast and powerful, yet easy to use optical platform that lowers the cost and increases the efficiency of bandwidth delivery within optical transport networks. The Cisco ONS 15454 SDH Provisioning and Operation Training (OSTPO) provides instructor-led training that enables the student to learn how to operate the ONS 15454 SDH through classroom instruction and hands-on training on an ONS 15454 SDH system. The students complete a wide range of tasks covering many system features and functions. Lab exercises rely on the ONS 15454 SDH user documentation for references to specific procedures. Each student has the opportunity to participate in every lab.
4 Day Course
Course description coming soon...
4 Day Course
This Hands-On course focuses on the initial configuration, verification, administering and basic troubleshooting of Cisco Unified Communications Manager Business Edition 6000. There is a strong emphasis on Hands-On lab oriented tasks to configure, verify and go through administration set-up, day-to-day management tasks and support details. The course needs to run in a equipment ready environment where students can focus on specific areas of interests. Students requiring more in-depth knowledge should attend our other UCM BE courses aimed at specific areas. Keep in mind that our courses can be tailored to specific needs and requirements. If access to equipment is not available, specific equipment may be provided for additional fees, upon request.
5 Day Course
This Hands-On course is focused entirely on the Installation and configuration practices of the Cisco Business Edition 5000 and 6000 solutions. This system is designed for organizations with up to 1000 employees. The solution offers premium voice, video, mobility, messaging, presence, and contact center features on a single platform and provides core communication capabilities that medium-sized businesses need for improved collaboration across the value chain. During this course students will learn how the Cisco Business Edition 5000 and 6000 solution ,enabled by virtualization technology, consolidates multiple applications on a single platform and how high-availability features can be maximized to support mission-critical voice, messaging, and contact center capabilities. Presence, Unity Connection, Jabber, Webex UUCX are all covered during this course in a Hands-On equipment ready environment. Keep in mind that our courses can be tailored to specific needs and requirements. If access to equipment is not available, specific equipment may be provided for additional fees, upon request.
5 Day Course
BTS now is delivering a highly-rated 5 or 10 Day CISSP Boot Camp to the Information Security community. This course will prepare you to pass the premier security certification, the Certified Information Systems Security Professional (CISSP®). Information Technology Professionals earning the CISSP have definitive knowledge of the ten Common Body of Knowledge (CBK) Domains, and have skills to provide leadership in security related tasks for enterprise wide information security programs. If you are in the IT Profession an IT professional, take our CISSP certification training course to get the knowledge and skills needed to pass the CISSP exam. The CISSP was the first credential in the field of information security, accredited by the ANSI (American National Standards Institute) to ISO (International Standards Organization) Standard 17024:2003. CISSP certification is not only an objective measure of excellence, but a globally recognized standard of achievement. It is also a Level II DoD regulation 8570 requirement for Military, Government and Defense Contractors working in security related areas of IT.
5 Day Course
In this Hands-On extensive course you will gain a solid understanding of the fundamental concepts and architecture of cloud computing and of the design and deployment of a cloud computing platform. You will learn about the evolution of the cloud and its ability to increase processing power and bandwidth capabilities, and you will learn who's who in cloud computing, the products and services offered, and common platforms and applications. You will examine the pros and cons of implementing a cloud computing platform, including the financial benefits and the security risks, and you'll learn about cloud computing standards and best practices.
4 Day Course
This Hands-On course provides students with the knowledge and skills to configure and troubleshoot a Windows Sever 2008 network infrastructure. Students will learn to implement and configure secure network access and implement fault tolerant storage technologies. Students will gain an understanding of the network technologies most commonly used with Windows Server 2008 and IP-enabled networks. Students will also learn how to secure servers and maintain update compliance.
3 Day Course
This Hands-On course is suited for the technician who will be responsible and working with LEAD/Poly cables in an Outside Plant environment. This course is designed for the proper handling and Hands-On techniques when working with LEAD/Poly cables. The old-school methods available to telephone maintenance staff to repair LEAD/Poly cable issues were to use the "Torch Method" or "Hot-Wipe Method" using lead sleeves/closures to fix the cable issues instead of having the expense of replace the cable section with a new one. These methods are quickly becoming a lost art in the telecommunications industry, in effort to joint-weld and solder using lead on the cable or having to fire up the torch, these methods are not only difficult but many phone companies have very few technicians, if any, that currently have the training or expertise to perform Lead Cable repairs in the field. This is a lab intensive course and will help develop the Hands-On practical skill sets for identifying, opening, splicing, closing and repairing the specified lead copper cables in an outside plant environment.
3 Day Course
This Hands-On 3-day course is suited for the technician who will be splicing, maintaining and Test Accepting paired copper cables in the OSP.
3 Day Course
Course description coming soon...
5 Day Course
This Hands-On course will cover PC Hardware and OS. Introduce students to the components and operations of a personal computer. Students would learn the functions of PC hardware and peripheral devices, assemble a PC, format a hard disk drive, and load several different Windows operating systems. Also would include LAN/WAN and Basic TCP/IP . Provide an understanding of the complex issues of internetworking by offering an overview of physical and logical network topologies, routing, switching and interconnectivity. Also go over the use of networking protocols and how protocols function at each layer of the OSI reference model. This course will then provide an understanding of Microsoft Windows 20XX Server and teach the participant how to install and maintain a Microsoft Windows 20XX Server and how to configure several advanced features such as WIN, DNS, and DHCP. Students need to learn an overview of the skills and knowledge necessary to implement, administer, manage, and maintain a Microsoft Windows Server network infrastructure.
5 Day Course
Course description coming soon...
1 Day Course
The course will be tailored based on Customer Needs and Requirements. This course can include both topics or individual topics.
1 Day Course
The course will be tailored based on Customer Needs and Requirements. This course can include both topics or individual topics.
2 Day Course
This Hands-On 5 day course provides an in-depth perspective on the challenges of designing a CyberSecurity programs, implementing secure systems, and other factors needed for a comprehensive CyberSecurity solution. CyberSecurity is one of the biggest issues for today’s Federal and DOD Agencies and commercial organizations. Developed and developing nations, governments, defense departments and industries, and organizations in critical infrastructure verticals are being increasingly targeted by never-ending surges of cyber attacks from criminals and nation-states seeking information, economic or military advantage. The rapidity of the attacks is now so large and their level of sophistication so great, that many organizations are finding it difficult to identify which threats and vulnerabilities pose the greatest risk. They are faced with decisions on how resources should be allocated to ensure that the most likely and potentially damaging attacks are dealt with first. Exacerbating the problem is that most organizations do not have complete understanding of CyberSecurity or an organizational approach to dealing with these challenges. This course will help you better understand securing networks. You will be prepared to answer fairly technical security questions about Microsoft Active Directory, Unix, Linux, databases, firewall, intrusion detection systems and major network services like the Domain Name Services. This course will concentrate on today's cyber security tools, operating systems, applications, network architectures and best practices in government and industry network security, with the focus not only on tool deployment and operation system configuration, but CyberSecurity network defense and analysis techniques. Students will configure multiple operating systems, practice network defense techniques, and understand attack prevention methods in a state of the art security lab. This Instructor-led structured Hands-On experience, will take you through practical, simplified ways of securing these operating systems, applications and infrastructures in Today's Environment.
5 Day Course
This Hands-On course is designed to give the student a working knowledge of data circuits with a focus on the local loop aspects of these circuits. The material covers basic telephony as it is applied in the local loop and how that technology is being used and expanded to create a ubiquitous loop environment. The course conferee will learn how the existing imbedded copper plant, re-enforced with loop electronics is able to provide any type of service — from simple POTS* to the new and sophisticated PANS**. * POTS - Plain Old Telephone Service **PANS - Pretty Amazin’ New Stuff This course is designed around the concept of basic telephony and it’s application in the local loop. It uses a building block approach, where each module builds on the previous one. Lecture material is re-enforced with stimulating case studies and hands-on lab assignments. During the lab assignments, students build and test operational data circuits. Whenever possible, the circuits will use the same hardware used in the student’s work environment and will be tested using similar test equipment currently in use in the field.
3 Day Course
Fiber optic systems are a key part of new communications services. Their success depends upon good design. This course provides a basic understanding of Fiber Optics, describing different Fiber types, the construction of point to point Fiber links, splicing, impairments and basic link design. It will examine the selection of wavelengths to use, and the use of multiple wavelengths in Course and Dense Wavelength Division Multiplexed systems. It will then provide an understanding of how these optical systems can be deployed using Remote Operation Add Drop Multiplexing Applications. Throughout the course students will undertake workshop exercises in order to be able to apply the knowledge learned. Modern carrier networks must deliver reliable communications services that are secure and match the growing speed and capacity demanded by their customers. During the 20th Century we saw the growth in universal voice and this led to the development of SONET technologies based on Time Division Multiplexing technology. This has been used for early Internet services but these would benefit from packet based asynchronous designs and much higher data rate. 21st Century networks demand has been shaped by the inexorable growth in multimedia, social media and mobile services. Carrier Transport Networks must match the current demands with the right technologies delivered flexibly enough to adapt to the ever changing pattern of user demand. They must also be delivering service to the right place and at the right price. This course is aimed at designers. It will be valuable to all those that want to be aware of the key sills of design, within the context of building new Transport Networks for tomorrow’s carrier services. These will raise the typical single wavelength 10 Gbit/s systems to 100 Gbit/s on Dense Wavelength Division systems carrying over 40 wavelengths per fiber. While this is mainly concerned with long distance, high bandwidth core services, it is important to be aware of where and how the services will eventually be delivered. In the 1990s there was a massive grown in SONET and ATM technology within Transport Networks. However by the end of the 1990s it was realized that ATM was an expensive mistake as Switched Optical Ethernet offered a more powerful and cheaper solution. Also that SONET, optimized for voice services, was probably not the optimal solution either. This course examines the demands which we are likely to place on our next generation of Transport Networks, identifies the options currently available for delivering reliability, security, aggregation flexibility, routing, switching and management. It then provides an approach to designing networks using standardized metrics to deliver services matching current and predicted future demand profiles. In-class exercises will uncover the key statistical techniques for estimating and prediction of future demand and confidence intervals. Using simple spread sheets and modelling students will learn from practical exercises how to design services to match their particular carrier network needs. These techniques will then be applied to consider the design of carrier networks using Optical Transport technologies.
5 Day Course
This Hands-On course is geared toward attendees that want to gain an improved understanding of the DIACAP. The course provides an overview of DIACAP requirements, documentation, and associated processes and includes a series of Hands-On exercises in developing the DIACAP Systems Identification Profile (SIP), DIACAP Implementation Plan (DIP), and Plan of Actions and Milestones (POA&M). Our DIACAP training is introduced from a Department perspective, but can be tailored as required to include Component/Service and system-specific nuances relative to the implementation of the DIACAP. Instruction modules include the DIACAP Activity Cycle, the Knowledge Service, DIACAP Governance Structure, roles and responsibilities, and many more. It will also provide each student with an introduction to using the DoD approved automated scanning tools, including the DISA SRRs, Gold Disk, and other DoD automated tools. Review C&A & DoD Information Assurance Policy Go Through DoD's Current IA Policy Framework Cover DoD Information Systems Understand the differences of DITSCAP to DIACAP Overview DIACAP DIACAP Activity Cycle: - Initiate & Plan DIACAP Activity Cycle: - Implement & Validate IA Controls DIACAP Activity Cycle: Activity 3 - Certification Review Determination & Accreditation Decision DIACAP Activity Cycle: - Maintain ATO & Conduct Annual Discuss Reviews (Situational Awareness) DIACAP Activity Cycle: - System Decommission DIACAP And the System Lifecycle Work With DIACAP Supporting Tools Take a Look At Future of C&A Certification Testing And More...
5 Day Course
This Hands-On training will provide a base understanding of the pending transition from DIACAP to DIARMF. Our training is based on Federal, DoD and commercial clients. In compliance with the Federal Information Security Management Act (FISMA), Federal agencies and the Intelligence Community have already transitioned to the use of the NIST Risk Management Framework (RMF) as the foundation for their assessment and authorization (A&A) processes, formerly known as certification and accreditation (C&A). DoD is now in the process of establishing the regulatory foundation for their transition to the use of the NIST RMF. This Hands-On practical training will enable your organization to understand the proposed changes and to position yourself early to make the transition as seamless and efficient as possible. This course is focused on a series of Hands-On activities that will provide active learning of the new processes, preparation of the documentation, and execution of the required security control assessments. This class includes extensive hands on training on Federally-approved vulnerability assessment useful security tools. Upon completion, students will be able to immediately apply the concepts and ensure that their organization can experience a smooth transition. Understand the transition from DIACAP to DIARMF See side-by-side comparisons and changes Look at the Differences in IA Controls Current IA Policy Framework Take a look at Validatation Tests Use Validator Toolkit Test against the DoD IA controls using manual and automated procedures Risk Management Framework and supporting laws, standards, and regulations The New Lexicon New Requirements under FISMA 2012 RMF Roles and Responsibilities Steps in the RMF Process Preparing and submitting the authorization package Understanding and executing continuous monitoring Practice in the Use of Federally-approved Security Tools And More...
5 Day Course
During this course Voice Frequency, DDS, ISDN, FT1, DS1-DS3, and SONET technologies are examined in detail to create a solid technical foundation. The participants are led through applications for installation and troubleshooting of these technology networks, as well as numerous Hands-On exercises using the T-BERD test sets. i.e. 211, 224, 310, 2310, etc. BTS encourages student(s) to bring their any test-equipment, to incorporate into our Hands-On Labs to gain valuable experience by using their own equipment throughout this course.
2 Day Course
This Training Series provides a modular program of training to be run over a period of 14 days. The aim is to provide 1 day and 2 day modules of training aimed at providing a fast overview for engineers and manager new to the subject of Digital Television and Next Generation Communications systems. It is intended that the modules will stand on their own so that participants can select those modules most appropriate to their need and not necessarily attend every module. These modules examine the delivery of TV and communications over Next Generation Networks based upon IP core communications and optical carrier Ethernet services. The intention is to produce a Program suitable for participant with no prior knowledge to access the training and to build up a knowledge base quickly so that they can be valuable members of new and evolving digital TV and Media teams. Module 1 will examine how and why digital television is sweeping the world very quickly. It will consider the way in which Analogue TV has been delivered in the past and how the “digital dividend” can provide increased government revenue by adopting digital TV. It will examine bandwidth issues and demonstrate using hands-on exercises different methods of encoding and of deliver without going into the technical details. At the end of this module attendees will be aware of what is possible and what the limits of technology are but not necessarily how thins work, which will be covered by later modules. Module 2 identifies how digital TV is encoded in detail. It examines how MPEG-2 works and provides hands-on exercises experimenting with MPEG-2 rates and profiles. It then goes on to look and higher compression techniques of MPEG-4 and H.264 for encoding HDTV. At the end of this module participants will have a solid understand of how encoding works to a level that enables them to recognize the difference between MPEG-2 and H.264. To describe the difference between H.264 and Microsoft Windows Media Video 9 and to trancode between different codecs using free or open source software. Module 3 examines multiplexing as it is used in Digital Video Broadcast systems. The DVB standards have been written to enable the same multiplexing techniques to be used for Terrestrial, Satellite and Cable delivery. A simplified subset is also used for delivery of IPTV using DVB-IPI. This module will teach students how DVB multiplexing works at both the Program stream and the Transport stream levels. It will introduce hands-on exercises to enable participants to capture transport streams and to analyze them to understand how multiple TV channels are multiplexed into a single high speed digital stream for broadcast. They will further study the service information and control tables used to allow set top boxes to navigate through the multiplexes, locate individual program streams and play them. Module 4 considers how the Intellectual Property value of TV can be protected. The key to the success of any Television Services is high quality content that the viewer wishes to watch. This generally costs a lot of money and time to produce and so Intellectual Property owners like movie companies and commercial TV production companies need to prevent their content being pirated. Simulcrypt and Multicrypt provide standardized methods for Conditional Access that allow broadcasters to ensure the protection of high value content from illegal copying, and to restrict viewing to particular population groups where required. This is usually used for ensure the customer pays for pay-per-view or premium-rate channels. However it can also be used to restrict access to special channels used for security monitoring or Program production in special cases. More recent developments have allowed the delivery of video on demand over IP networks as well as recoding broadcast channels and the copying and retention of this material can be restricted by Digital Rights Management. This module will examine how DRM systems work and examine both commercial and open source systems. Module 5 will consider Next Generation Networks and the evolution to packet based core networks from earlier generations of circuit based services. The module will look in fast overview at how earlier generation services can be emulated over high speed IP cores to deliver service networks which can delver better performance at much lower cost yet higher reliability. It will also demonstrate the feasibility of this using hands-on exercises that integrate Voice, Internet Access and Television over the same Ethernet interface – both wired and wireless. Module 6 continues the examination of Next Generation Evolution but from the perspective of Carrier Transport Networks. In any modern Digital TV Broadcasting system it is necessary to transport the digital multiplexes from the TV Head-End to individual transmitter sites for broadcast. With Single Frequency Networks accurate timing and synchronization is also vital. This module will examine the options for these transport networks including Optical Fiber, microwave and satellite delivery. Technologies such as Ethernet Aggregation and protection switching will be considered to provide an understanding of how reliability can be controlled and improved. Having introduced all the key building block technologies, Module 7 will provide an understanding of design. It will introduce the concepts of network design and using an example of a TV broadcasting Network demonstrate how the project can be take through the key stages from Initial Service Requirements definitions, Technical Specification, Service sizing, Wavelength allocation and planning, Transmitter sitting, installation, testing and delivery. Module 8 will look at TV Program Production to give engineers an appreciation of the tools and techniques available for the artistic aspects of Program products, the technical aspects of editing, recording and mixing services and finally the storage and delivery. Using simple editing tools attendees will shoot some video, edit it and produce a short Program clip. They will then stream this over a network. Module 9 Multicast IP Television is now used to deliver Television services in some administration as well as to provide interconnection between encoders and multiplexers within DVB Head-ends. This module provides an understanding of how IPTV streams are carried over RTP/UDP/IP, the difference between using TCP and UDP to deliver services and how to analyze these services using protocol Analyzers Module 10 Configuring Routers and Switches for Multicast and Reliable carrier Services. This module will teach attendees how to configure elementary routing protocols, OSPF, Ethernet Aggregation and Protocol Independent Multicast on Cisco switches. Attendees will work as a group and configure individual interfaces to use specific VLANs, configure and test OSPF routing and them implement PIM for multicasting. They will then undertake hands-on exercise to demonstrate the correct working using IPTV streams. Module 11 Service sizing and performance requires an understanding of simple statistics and applying this to broadcasting and transport network design. This module aims to help attendees understand why networks are never as fast as they expect and why projects always take linger then you expect. Providing an understanding of confidence intervals, elementary queuing theory and applying this to the design of network traffic allows attendees to better calculate the service profiles for real services and to apply their newly learned techniques to estimating service demands in the future.
10 Day Course
Learn How to design and Plan Telecom Distribution Systems. This course is an intensive hands-on course focused on the design of structured cabling systems. You will design telecommunications spaces, as well as horizontal and backbone distribution systems. Effective learning strategies include case study review and structured application exercises using modernized blueprints with solutions based on real-world conditions. Now offering hands-on activities from day one, this knowledge-intensive course instructs you in real-world tasks, preparing you for life outside of the classroom. Take-home assignments augment your learning, allowing you to prepare questions for the classroom. In addition, students work together to complete a final group project, allowing them to put to use everything they learned in class.
4 Day Course
This extensive course provides the skills required to understand and perform general and day-to-day maintenance and troubleshooting activities on the DMS-10 system. Our Hands-On non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures. This course also includes an in-depth description of the process to clear a fault in a DMS-10 and much more. Students will also receive a wealth of data documentation on a flash drive that will be useful to them in the support and maintenance of the DMS10 switch.
5 Day Course
This extensive course provides the skills required to perform maintenance and troubleshooting activities on the DMS-10 system. Our exercises equip the students to conduct maintenance activities and perform troubleshooting procedures. This course also includes an in-depth description of the process to clear a fault in a DMS-10 and much more.
5 Day Course
This extensive follow-on course from our 3-day DMS100 MAPCI Day-to-Day Operations course provides the additional and advanced skills required to perform testing and maintenance of trunks and lines with the help of documentation on the DMS-100 system. Our Hands-On non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.
5 Day Course
Course description coming soon...
5 Day Course
This extensive course provides the skills required to perform testing and maintenance of trunks and lines with the help of documentation on the DMS-100 system. Our Hands-On non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.
5 Day Course
This extensive 8-day course provides the skills required to perform testing and maintenance of trunks and lines with the help of documentation on the DMS-100 system. Our Hands-On non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.
0 Day Course
This Hands-On course provides the skills required to perform testing and maintenance of trunks and carrier facilities with the help of documentation on the DMS-100 system. Our non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.
5 Day Course
This extensive Hands-On course provides the skills required to perform testing and maintenance of trunks and lines with the help of documentation on the DMS-100 system. Our non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.
5 Day Course
This Hands-On course provides the skills required to build understand the TRAVER tool with the help of documentation on the DMS-100 system. Our non-intrusive exercises teach the students to format the different types of TRAVERs and understand the output.
3 Day Course
Course description coming soon...
1 Day Course
Governments everywhere are moving towards Analogue Switch Off in TV broadcasting. Digital Video Broadcasting standards for use terrestrially as well as over satellite and cable have been available for many years, but viewers and users often see limited benefits in migration. With recent changes in television formats, demands for high definition TV services have increased. These already exist for delivery over DVB-S and over cable but are not easy to achieve over DVB-T. Delivering new HDTV services and migrating from analogue to digital together can offer attractive possibilities to governments and the industry alike. DVB-T2 provides new opportunities to increase performance of DVB-T services and with changes in channel coding and encoding compression, deliver HDTV services without increases in radio bandwidth. Already exist in the UK and extensive interest is seen around the world in HDTV. To succeed new services will need to migrate encoding of video streams, change multiplexing techniques and implement new mechanisms in the radio layer to deliver better forward error recovery and more digital bandwidth. This course covers how DVB-T is deployed; HDTV services are encoded and delivered currently. It will then provide a detailed understanding of the frame structure, channel coding and modulation for a second generation digital terrestrial television broadcasting system that will be used by DVB-T2.
5 Day Course
This electrical circuit breakers maintenance training course will discuss application, installation, maintenance and testing issues related to low, medium and high-voltage switchgear and electrical circuit breaker equipment. The course will provide delegates with a solid understanding of Circuit Breaker and switchgear theory and standards. The course will also make delegates aware of issues concerning the proper application, installation and maintenance of circuit breaker equipment with a strong emphasis on safety. The course will cover a wide range of material starting from the basics and moving on to more complex issues. This electrical circuit breakers course also provides an overview of power system design and theory, focusing on the power distribution electrical circuit breakers used in common utility, industrial, commerical and institutional applications. Basic electrical circuit breaker construction, electrical safety, and common circuit breaker maintenance techniques are the major components of this course. When brought on-site, this course can be supplemented by an in-depth study of the specific circuit breaker models used at the client's facility. Hands-on training is provided wherever practical.
2 Day Course
Electronic communication systems located in outside plant, and sheltered applications can suffer severe damage from power faults and lightning unless the protection is adequately specified, installed and maintained. This course will train you on the proper application, installation, maintenance and troubleshooting of electrical protection devices and systems. Mechanisms of damage caused by induction, lightning strikes, power fault ground potential rise, and lightning ground potential rise will be covered in detail with a clear explanation of the protection expectations and limitations. Problems caused by poor installation and lack of appropriate maintenance will be discussed and demonstrate how minimum maintenance can save you and your company considerable grief and expense. Damage to electronic communication systems creates a significant excess operational cost. Repairs, equipment replacement, labor and transportation expense can have significant impact to the operational budget. Lost revenues and customer loss will occur if the damage is not prevented or repaired quickly. Effective electrical protection will pay for itself many times over. Electrical protection standards and numerous guidelines exist that provide some explanations and answers but can make finding relevant information difficult. In some cases they contradict each other. This course will save you the time of sorting through all the standards and guidelines and provide you with the essential information as well as a convenient source to reference in the future. The science of electrical protection is constantly evolving. In the last several years the understanding of how damage occurs and the protection technology available has improved substantially. Be armed with the most current tools to protect your infrastructure investment.
2 Day Course
Keeping up with all the Technology changes and demands of Today, is always a pressing demand. BTS provides an extensive look into the Emerging Technologies of Today. The Internet is changing the way applications are used, mobility and bandwidth are just never enough. The aggressive deployment of FTTx, Wireless, VoIP, Softswitching, and an IP core networks have significantly changed metro and wide area communications as we know it. The focus of this course is to provide an overall scope of these complex technologies as well as defining all the pieces and how they work together in Today's Technologies.
2 Day Course
This course teaches the functionality of Ethernet, as well as the standards, types of equipment, the provisioning process and various network architectures. Having in-depth practical knowledge of Ethernet & GigE will help broadband professionals better understand the components and implementations of Ethernet technology from 10BaseT through 10GigE as well as the benefits of future enhancements. This course instructs how to quickly and easily build, deploy, manage and troubleshoot Ethernet networks. It also details: network architectures, protocols, frame formats, configuration and provisioning parameters. In addition, participants will discover important operating requirements and troubleshooting techniques and more.
2 Day Course
With the introduction of Next Generation Networks to telecommunications carrier infrastructures, customers expect a full range of Triple Play services. These include High-Speed Internet Access, Voice Telephony and Television delivered over the same network interface. These customers may be domestic where service is delivered directly into homes, business where increasing richness of multimedia content allows businesses to communicate more effectively or in military where remote stand-off control or information gathering becomes feasible. Ideally high bandwidth fiber optic communication would be used for new richer services. However existing infrastructures often contain copper loops and for economic reasons these must be used to deploy these services. Careful design of services that work within these more restricted bandwidths is therefore important. This is one of several key challenges to delivering IPTV. It will be necessary to deliver TV quality that can match existing over-the-air and cable delivery. It will also be necessary to ensure that all services can be delivered together and will not significantly affect the performance of other services. Also that voice services can be interfaced to existing telephone networks so that they will integrate into the standard telecommunications infrastructure used around the world. This course will provide an understanding of the technologies being used to deliver a range of services including voice, point to point video, broadcast/multicast TV and HDTV. It will provide a technical understanding of the different RF, wired and cable standards used for distributions and delivery. I will further provide hands-on exercises which will demonstrate how voice, multicast IPTV, Video on Demand and Web Television can be delivered over a common IP infrastructure. The course will used standard Windows PC or Laptop computers running Windows XP or Windows 7 attached to an in class LAN and emulated WAN infrastructure isolated from live infrastructures allowing the demonstration of all services without firewall and security restrictions. The course exercises will use free and open source software allowing attendees to build systems which can be transferred to home, or business systems with little or no operational cost allowing further learning and experiment. This course can be delivered on-site or in a conference facility with a hotel, in a room provided with PCs or Laptops running Windows 7 or Windows XP connected to an in class LAN using RJ45 Ethernet connections. All other networking equipment will be shipped in for connection.
5 Day Course
With the introduction of Next Generation Networks to telecommunications carrier infrastructures, customers expect a full range of Triple Play services. These include High-Speed Internet Access, Voice Telephony and Television delivered over the same network interface. These customers may be domestic where service is delivered directly into homes, business where increasing richness of multimedia content allows businesses to communicate more effectively or in military where remote stand-off control or information gathering becomes feasible. Ideally high bandwidth fiber optic communication would be used for new richer services. However existing infrastructures often contain copper loops and for economic reasons these must be used to deploy these services. Careful design of services that work within these more restricted bandwidths is therefore important. This is one of several key challenges to delivering IPTV. It will be necessary to deliver TV quality that can match existing over-the-air and cable delivery. It will also be necessary to ensure that all services can be delivered together and will not significantly affect the performance of other services. Also that voice services can be interfaced to existing telephone networks so that they will integrate into the standard telecommunications infrastructure used around the world. This course will provide an understanding of the technologies being used to deliver a range of services including voice, point to point video, broadcast/multicast TV, HDTV and even 3D communications. It will provide a technical understanding of the different RF, wired and cable standards used for distributions and delivery. I will further provide hands-on exercises which will demonstrate how voice, multicast IPTV, Video on Demand and Web Television can be delivered over a common IP infrastructure. The course will used standard Windows PC or Laptop computers running Windows XP or Windows 7 attached to an in class LAN and emulated WAN infrastructure isolated from live infrastructures allowing the exercises of all services without firewall and security restrictions. The course exercises will use free and open source software allowing attendees to build systems which can be transferred to home, or business systems with little or no operational cost allowing further learning and experiment.
5 Day Course
This Hands-On course is designed to provide technicians with a practical understanding and Hands-On Experience of fiber optic theory and fiber optic applications. This would include using Fiber Optics for: -Digital Control Systems (DCS ) -Networks (LANS/WANS/CANS/MANS) -Security & Traffic Systems -Closed Circuit TV systems -Industrial Manufacturing Monitoring Equipment -Data and Voice Networks -Multitude of Other Fiber Applications This in-depth course focuses on a wide array of Fiber Optic systems and components and will focus on installation, splicing, connectorization, testing and maintenance techniques that will prepare each student to skillfully work with fiber optics in a wide variety of commonly found work conditions. This course relies heavily on hands-on exercises and student participation, It begins with an explanation of light and fiber optic theory and then moves on to Hands-On and practical applications of installing and maintaining a complete fiber system.
2 Day Course
This extensive Hands-On course covers all the design options available for a FTTx design, how to analyze them economically and effectively to make an economical design decision. Students will have a practical Real-World experience with our FTTx SME Instructor on the FTTx architecture, network design, deployment technology, and operational skills. The course is intended for construction managers, network designers, network planners, supervisors,and project managers that will be involved in deploying and maintaining FTTx networks. The course also will teach how to perform each design option and the student will do actual designs to better understand how to properly design a FTTx network. Cost models are also offered to assist the student in making cost studies. The students will have an opportunity to bring the area being design “back home” into class and begin the design for that area. Upon completion the students will be able to design a FTTx network using any design option economically and effectively.
2 Day Course
This Hands-On course will discuss traditional Ethernet as it is evolving today and its future. Ethernet components and applications will be examined in detail including real time applications (VOIP) and VLANs. Wireless LANs, like Ethernet, are taking on a similar evolutionary path in providing greater speeds. Students will engage in the building of the various types of Ethernet networks and manage them using a practical Hands-On approach by building and working on a live Local Area Network, Implementing and Configuring Today’s Advanced LANs by: • Building a Switched Network • Building a 802.11b wireless network infrastructure • Building a 10/100/1000 Mbps switched network • Configuring Ethernet Switches for Trunking • Configuring Ethernet Switches for VLANs • Interconnecting Ethernet switches using VLANs • Appling SNMP, RMON, MPLS to the Ethernet Network • View Ethernet Protocols using Protocol Analyzers • Testing & Troubleshooting “Real-World” Scenarios • And More…
3 Day Course
To prevent interruption of service to as many customers as possible, distribution line repairs are often made while lines and equipment remain energized. Whenever work is done on energized equipment, the linemen doing the work must be insulated and isolated from all energized equipment and grounds. This training course covers the basic principles involved in working on energized lines using insulated gloves. Work methods, communication, concentration, and safety are emphasized throughout this course. As all of our courses, BTS can be tailor any course to meet your company requirements and needs.
2 Day Course
Carriers have offered connectivity services based on traditional TDM, Frame Relay and ATM for many years. However customers now use Ethernet as the interface of choice for virtually all services and applications. The cost of operating separate networks to provide each service, as well as the need to sell higher bandwidth services than can be offered with traditional networks, is forcing carriers to move to newer, more cost effective technologies, namely Ethernet, Backbone Bridging, IP and MPLS. Ethernet and IP have allowed networks to deliver high bandwidth and new services with greater flexibility, while MPLS has allowed these new services to become more "carrier-class", offering the connection-oriented behaviour, quality of service, and reliability normally associated with traditional technologies. However the signalling and routing costs of MPLS and layer 3 solutions have still been significant, which has lead to the development of other layer 2 Provider Backbone Transports (PBT) and Provider Backbone Bridging (PBB) solutions for small to medium scale carrier metro services. The Metro Ethernet Forum has evolved a set of standard service definitions for the kinds of Ethernet services customers now require. These can deliver services between sites that look to customers like end to end Ethernet. For carriers they can emulate other traditional TDM services over the same infrastructure and deliver all services over a common unified network by adding Pseudo Wire Emulation edge to edge (PWE3). This course provides an in-depth look at carrier Ethernet technologies, the Metro Ethernet Forum specifications for services and how these can be delivered over carrier core networks along with other services deployed over PWE3.
4 Day Course
Telecommunications companies use copper DS1/T1 and DS1/HDSL carriers as well as the local loop to transport digital and analog data services to a variety of business customers. A well trained technical force to install and maintain these systems is vital for providing expected quality of service and world-class reliability in a highly competitive environment. This 3-day course is an intense learning experience that combines DS1/T1, T1/ HDSL, as well as digital and analog data loop operations with Hands-On troubleshooting. For this course, BTS provides a working classroom lab equipped with typical systems currently deployed throughout the telecommunications industry. Students learn the operational of aspects of these systems and then apply this knowledge to test, troubleshoot and repair the circuits using comparable test equipment to that which the use on the job. Troubleshooting scenarios include equipment failures, wiring problems, field repeater problems, cable pair problems, power issues and more...
3 Day Course
Course description coming soon...
4 Day Course
This Hands-On Authorized Tower Climber Certification course is designed to prepare individuals with little or no experience to be able to safely climb and work on various types and size towers. This course combines the cognitive and the psychomotor domains of training, which assures that the student will develop the knowledge base necessary to safely climb and work on towers, as well as the practical skill sets necessary to be able to safely perform his or her duties. This course will address a variety of subject areas including, regulatory safety standards, equipment commonly used, engineering controls, work practice controls, and return demonstrations. Upon completion of this course, the authorized climber should be able to demonstrate proper knowledge, understanding, and application of the equipment used, as well as safe practices to be employed at all times that he or she is working on the tower. Note: This course does not include Tower Rescue, we do offer Tower Rescue in our 3-day Tower Rescue and Competant Climber course or our combo 4-day course Authorized Tower Climber and Rescue, which includes both courses.
1 Day Course
This EXTENSIVE Hands-On course will cover the BuckSqueeze and SuperSqueeze Pole Climbing Fall Restraint System (any other vendor fall restraint systems can be covered). This course is designed for the Communications and Power Energy Industry, experienced climbers only. Attendees MUST have prior pole climbing training and experience. This course is not for first time climbers. First time climbers need to attend our Hands-On Pole Climbing 3-day course before attending this course or equivalent. Today's installer and repairers (lineworkers) is listed as the eight most hazardous occupation in the US as reported by the Bureau of labor statistics (BLS). With approximately 600+ serious injuries and over 100+ deaths estimated annually by OSHA. This is a series issue that Lineworkers/Installers face everyday and companies are responsible for. With more work being done from Ariel lifts trucks, lineworkers/Climbers are climbing less frequently then in the past. As a result, Lineworkers/Climbers are not climbing enough to maintain adequate skills levels and are now more susceptible to falls that can be fatal. Communication and Utility companies around across the US and Internationally have recognized and are now addressing this issue by providing fall restraint systems and aggressive training to equip their lineworkers/Climbers and prevent any injuries, fatalities and claims in the future. This course is designed to train the lineworkers/climbers fall protection on wood poles from the ground, to the elevated work position, and back to the ground. The BuckSqueeze/Supersqueeze requires the climber to hitchhike up and down the pole utilizing the cross over strap and the paddle tensioner. If the climber starts to fall, the strap squeezes the pole, securing the climber and preventing a fall. While climbing over obstructions, the climber would secure a lanyard prior to removing the BuckSqueeze/Supersqueeze. The BuckSqueeze/Supersqueeze is easy to adjust to accommodate the size of the pole. The fact that a lineworkers/Climbers can fall from a structure and risk serious injury and possibly death, at a time when products, technology and resources are readily available to prevent it, is unacceptable... We are here to properly train staff to use this fall restraint system and give them the confidence they need to climber safely.
1 Day Course
This Hands-On course offers the Hotel, Resort, Campus, Hospital and Building Industry the ability to become fully versed in all data cabling and audio visual design and installation including CAT 5e, CAT6, coax cabling & fiber optics installations and repair for a wide range of audio visual systems for hospitality-hotel-casino-hospital-campus network applications. Electronic and Audio Visual Systems are also becoming more and more sophisticated in today's age of smart homes and wireless networking systems. Electronic and Audio Visual Technicians design, coordinate and implement complex systems to allow users to get the most out of their systems and other modern electronic equipment. We train your technicians to understand and support your data and telecommunication networks including fiber, Cat 5-6, and Coax and the basic to complex design and wiring of today's complex audio visual systems. Our Subject Matter Experts have the real-World experience and the training experience that will give your staff the practical Hands-On techniques and practical applications needed to support your communications network by teaching the latest data cabling, fiber optic, coax, and audio visual system technologies. This course will cover design, installation, troubleshooting, repair and certify your technicians on data cabling, coax, fiber optic cabling, audio visual systems in campuses, casinos, resorts, convention centers, hotels & motels, hospitals and all premise facilities. -Structured Cabling Standards and Practices -Key Definitions -Create designs, concepts, and sample layouts based on knowledge of layout principles and aesthetic design concepts. -Read blue prints and create new floor plans. -Confer with clients to discuss and determine layout design. -Research products recommended in the proposal for compatibility. -Review final layouts and suggest improvements as needed. -Provide and verify product dimensions to ensure proper fit and finish. -Program Remote Control Systems based on the project schematics. -Prepare wiring schematics, floor plans, and product specific proposals for technicians to complete project installation in the field. -Create systems for the end-user that are robust and easy to use. -Install systems to meet and exceed all of the expectations set in the client meetings. -Fiber Optics, Copper, Coax & Wireless for Voice, Data & Video -UTP Install Do’s and Don’ts -CAT 5/6 Installation, Troubleshooting and Repair -Coax Installation, Troubleshooting and Repair -Fiber Optics Installation, Troubleshooting and Repair -Audio Components and Cabling, Installation and Troubleshooting -Visual Components, Cabling, Installation and Troubleshooting -FAQs – Frequently Asked Questions
4 Day Course
This Hands-On IPTV Installation and Service for Telecommunications course covers the knowledge needed to install and troubleshoot video services. This course will provide a comprehensive overview of IPTV, a working knowledge of the system from the signal sources to the customer premises equipment, while teaching the requirements for an installer. The why as well as the how to perform installer functions are taught throughout this course, providing the student a Hands-On proper installation as well as basic troubleshooting techniques. The student will also learn the processes and procedures surrounding digital signal tests and measurements, troubleshooting, interference resolution, in the home network mapping as well as service restoration related to industry-wide standards and practices.
2 Day Course
This Hands-On CCENT preparation course is the NEW delivery method to help students pass their 1st exam toward multi-level certifications, the ICND1 is the first part in the two-part updated Cisco ICND curriculum. This course is part of the following Certifications Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) CCIE Voice (CCIEV Voice) CCIE Security (CCIES Security) ICND1 training course is your starting point for Cisco certifications, preparing you for Exam 640-822 ICND1 and CCENT certification. This course will focus on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise network, including configuring a switch, a router, and connecting to a WAN and implementing network security. A Student should be able to complete configuration and implementation of a small branch office network under supervision.
5 Day Course
Course description coming soon...
3 Day Course
This extensive Hands-On Column/Pole Climbing Rescue training is applicable to those in the industry that climb metal columns such as vertical I-beams and poles as seen in the utility field. This course is geared to the industry professional, safety equipment needed and products available to use in the case of a rescue. All Attendees will understand all the parameters and be tested for successfully climbing the addressed applications to meet all OSHA required specifications and regulations.
3 Day Course
This course will provide in-depth Hands-On knowledge of all equipment and related diagnostic equipment and will demonstrate the ability to transfer knowledge and skills to learners such that each understands and can practice the following: -Demonstrate knowledge of basic radio -Demonstrate alignment procedures -Demonstrate troubleshooting procedures -Test base station radios used by DART -Demonstrate proper use of test equipment -Demonstrate knowledge of base station applications Each learner will operate equipment, and perform maintenance tasks while being supervised and coached by our instructor in accordance with all safety and operating standards. BTS will administer and score a post written test and a practical evaluation to measure and demonstrate knowledge and skill transfer.
4 Day Course
This course meets the NEW DoD Directive 8140 requirements. Will Department of Defense (DoD) Directive 8140 replace DoDD 8570? Yes. When will DoD 8140 take effect? It is already in effect. Why Change from 8570 to 8140? DoD 8140 is designed to be more flexible and inclusive than DoD 8570. DoD 8140 includes initiatives such as NIST NICE (National Initiative for Cybersecurity Education), which identifies critical KSAs (Knowledge, Skills, and Abilities) and places cybersecurity positions into 7 categories (1. Security Provision, 2. Operate & Maintain, 3. Protect & Defend, 4. Analyze, 5. Operate & Collect, 6. Oversight & Development, and 7. Investigate) consisting of 31 specialty areas. A+ from CompTIA is the most recognized and trusted for entry-level service technicians. CompTIA's A+ is the industry standard for validating the foundational skills needed by today's computer support technicians. This international vendor-neutral certification requires that you pass two exams: CompTIA A+ Exams 220-901 and 220-902. In this Hands-On course with a particular focus on CompTIA A+ certification exam preparation, you'll gain the needed knowledge of basic computer hardware and operating systems. You'll cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and preventive maintenance, and you'll learn elements of customer service and communication skills necessary to work with clients. Instructor-led practice exams and quizzes help reinforce course concepts and exam readiness. This course meets the NEW DoD 8140 training requirements. CompTIA A+ certification is an international, vendor-neutral certification that proves a technician's competency in installation, preventative maintenance, networking, security, and troubleshooting. CompTIA A+ certification also validates that technicians have excellent customer service and communication skills. CompTIA A+ is part of specialized certification tracks for corporations such as Microsoft, Hewlett-Packard, Cisco, and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians. This course is geared to give students “Real-World Experience” in networking hardware & software by providing “Hands-On labs” on these converging technologies throughout this training.
5 Day Course
BTS works with clients to deliver appropriate material to become CompTIA Security+ certified. This Hands-On course meets DoD Directive 8570.1 requirements. CompTIA's Security+ is the premier vendor-neutral security certification and demonstrates your knowledge of security concepts, tools, and procedures. It confirms your ability to react to security incidents, and it validates your skill in anticipating security risks and guarding against them. In this course, you will learn to proactively implement sound security protocols to mitigate security risks, quickly respond to security issues, and retroactively identify where security breaches may have occurred. You will also learn to design a network, on-site or in the cloud, with security in mind. CompTIA's Security+ is the premier vendor-neutral security certification and is included in the approved list of certifications to meet DoD Directive 8570.1 requirements. This course uses Official CompTIA Approved Quality Content, which assures that all test objectives are covered in the training material. During class, you'll have access to: -Security+ student manual -Additional Security+ practice exam questions -Comprehension exercises, study digest, and quick reference card
5 Day Course
Course description coming soon...
3 Day Course
This extensive course will provide the skills required to perform testing and maintenance of trunks in the DMS100 Switch and will provide skills required to troubleshoot and correct area code trouble tickets. Will familiarize technicians in the maintenance administration position (MAP) and get familiar with the maintenance system (MAPCI, MTC). Also familiarize with file systems (SLM) and with the usage of the DMS100 documentation (which includes all circuit pack descriptions and functions of every component in the DMS100 switch given to every student on a flash drive by BTS). Testing of trunks and correcting trunk troubles are also covered and be able to generate manual back-up’s monthly. This course will also cover a major oversight in a lot of switches; to safely replace defective circuit packs in DMS100 switch. This course will refresh and give all attendees a strong practical Hands-On training to perform the day-to-day operations of the DMS100 MAPCI systems.
3 Day Course
Objectives: Upon completion of this course you will be able to: * Define ISDN PRI, identify its capabilities, and explain how it works * Identify the ISDN PRI hardware architecture * Identify the ISDN PRI hardware components including the Port Module, PRI Span Line, and Packet Handling Interface * Identify the National ISDN terms associated with customer premises equipment * Perform switch maintenance tests using appropriate Operations, Administration, Maintenance, Provisioning (OAMP) programs * Configure ISDN PRI interfaces * Demonstrate how to modify and delete an ISDN PRI interface * Identify how Bearer Capabilities are used in ISDN call routing * Demonstrate how to assign bearer and PRI routes for ISDN call routing * Demonstrate how to establish a B-channel for packet processing * Identify what drives call processing for ISDN PRI * Identify operational measurements for ISDN PRI * Demonstrate the use of an ISDN test set to verify bearer capabilities and functionality of an ISDN interface * And more...
5 Day Course
This Hands-On course will teach you how to prioritize your electrical maintenance strategy, stretch your electrical maintenance budget and at the same time maximize the life and condition of your equipment. Cost-effective electrical preventive maintenance is the best way to reducing accidents, saving lives, and avoiding costly breakdowns and work stoppages. Our Electrical Testing and Maintenance course is an in-depth examination of electrical testing and predictive maintenance methods and teaches how to maximize the effectiveness of your electrical maintenance investment. Our course introduces students to NETA (North Amercian Electrical Testing Association) "Standard for Maintenance Testing Specifications" and NFPA 70b, "Recommended Practices For Electrical Equipment Maintenance". These standards apply to preventive maintenance for electrical, electronic, and communication systems and equipment installed in industrial, commercial and institutional power systems. This course will alert electrical maintenance personnel in utility, industrial, commercial and institutional facilities to the latest North American Electrical Maintenance and Testing Standards and Specifications that cover the suggested field tests and inspections that are available to assess the suitability for continued service and reliability of electrical power distribution equipment and systems. The purpose of NETA and NFPA 70b testing and maintenance specifications is to assure that tested electrical equipment and systems are operational and within applicable standards and manufacturer's tolerances and that the equipment and systems are suitable for continued service. This course will also deal with the important subject of troubleshooting electrical systems and choosing the proper preventive maintenance testing equipment and procedures.
2 Day Course
This Hands-On course will teach you how to prioritize your transformer maintenance strategy, stretch your maintenance budget and at the same time maximize the life and condition of your electrical transformer. As an owner of transformers you are faced with the challenge of how to minimize downtime and maximize life expectancy of your valuable asset. With budget restraints, knowing how to prioritize your transformer testing and maintenance expenditures is crucial. This transformer testing and maintenance course will review what traditional and new maintenance testing procedures should be utilized by transformer owners. We will also look at the latest developments in transformer design, construction, testing, diagnostics, oil sampling techniques, interpretation of results and transformer asset planning. Today's capital spending on new and replacement transformers is at its lowest level in decades. To make matters worse, the load on each transformer (or its utilization) continues to grow. Increased equipment utilization, deferred capital expenditures and reduced maintenance expenses are all challenges facing today’s transformer owner. Many electric utilities and large industrial, commercial and institutional owners of medium and large power transformers are beginning to develop their own "Life Cycle Transformer Management" programs. Our transformer testing and maintenance course will deal with many of the technical and economic issues dealing with a) The Screening Process to prioritize the transformer fleet; b) Transformer Condition Assessment of individual transformers, and c) Life Cycle Decisions: retire, refurbish, replace, relocate. Students will learn safe and proper maintenance and testing procedures on power transformers. The course covers transformers used in commercial and industrial power distribution systems, including oil and dry-type units. Larger power transformers used in utility applications are also covered.
2 Day Course
This hands-On course covers excavation, trenching, shoring. These topics are among the most hazardous construction operations in the industry today. Employees/contractors who work in or around trenches or excavations must be adequately trained in the requirements of the OSHA Excavation Standard, 29 CFR 1926 (Subpart P). This course provides attendees with Hands-On practical experience by performing field/site training on actual equipment and materials during this course.
1 Day Course
This Hands-On course provides in-depth practical training for both ladder safety and fall protection on conventional and unconventional applications and is based on the latest OSHA and ASME standards and requirements. When work is performed on elevated surfaces or during construction and service activities, protection on ladders and against falls must be considered. Employers/Contractors are required to have and or provide a training course for each employee who might be working with or on ladders and exposed to fall hazards. The course must provide each person to recognize the risks and hazards of using ladders and their working environment to provide solutions to minimize these risks and hazards. This course is a practical all Hands-On course. This training not only protects the individual but it also provides protection for the company and or contractor(s) from accidents, accidental injuries, deaths and litigation and liabilities.
1 Day Course
This Hands-On Competent Person 24 hour (3-Day) intensive course addresses the statutory requirements under OSHA focusing on 29 CFR1926 Subpart M – Fall Protection and the ANSI standard Z359.2-2007 – Minimum requirements for a managed comprehensive Fall Protection. This course covers the positions of; Competent Person, Competent Rescuer, Competent Person Trainer, and Competent Person Equipment Inspector, it discusses Corporate Policy, Program Administration Guidelines, and Qualified Person and Authorized Person relationships (all instrumental to the role of competent persons). Practical skills constructing temporary fall protection systems for difficult access locations, equipment inspections and post fall rescue procedures are covered. Competent persons must have a depth of knowledge in fall protection systems, sub-systems and components. The training also develops team rescue strategies, procedures and protocol essential to implementation of a successful rescue. Students are evaluated by main objectives for work at height. All training in conducted in accordance with ANSI Z359.2 -490.1 Accepted Practices and Criteria for Health, Safety and Environmental Training Hands-On testing is applied with the addition of correction to 100%. This training ensures maximum retention and understanding by all students.
3 Day Course
Course description coming soon...
2 Day Course
Fiber optic systems are a key part of new communications services. Teir success depends upon good design. This Hands-On course will cover the particulars of how fiber optic networks are designed within the context of complete communications systems or construction projects. It will and provide an in depth knowledge of processes in delivering new services and selecting the most appropriate plant for successful fiber optic system. The focus is geared on the design. This includes network protocols, network configurations, optical cabling, industry communications standards, and determination of fiber count, hardware selection, splicing /termination methods, cable system testing/troubleshooting and proper documentation. This Fiber Optics Designer course provides detailed instruction and Hands-On labs of fiber optic design throughout the course. Certification(s): ETA (FOD) Fiber Optic Designer or FOA (CFOS/D) Certification can be administered during this course, upon request.
3 Day Course
This Hands-On course provides in-depth practical training for ladder safety on conventional and unconventional applications. When work is performed on elevated surfaces or during construction and service activities, protection on ladders must be considered. Employers and Contractors are required to have and or provide a training course for each employee who might be working with or on ladders. The course must provide each person to recognize the risks and hazards of using ladders and their working environment to provide solutions to minimize these risks and hazards. This course is a practical all Hands-On course. This training not only protects the individual but it also provides protection for the company and or contractor(s) from accidents, accidental injuries, deaths and litigation and liabilities. Ladder Safety Application Exercises (Case Studies, Exam, Hands-Field Labs)
1 Day Course
Did you know that if you have been hired to work in the mining industry, you are considered a "miner" under the Federal Mine Safety and Health Act of 1977. • It is the responsibility for all companies working in the mining industry to develop and implement a plan for training new miners (24 hours) in addition to providing annual refresher training (8 hours). • This course is designed to meet MSHA Part 46 requirements. Part 46 applies to shell dredging, sand, gravel, surface stone, surface clay, colloidal phosphate, and surface limestone mines. If your work is in other MSHA regulated operations or you are an independent contractor that operates in other types of mining operations, you may be required to complete Part 48 training instead.
3 Day Course
This course covers NARS and BARS features and programming options which automatically route calls over the most cost-effective trunk facility available at the time of the call. This course will also provide a practical Hands-On approach to provisioning, maintaining, interpreting, and reviewing a Basic Alternate Route Selection (BARS) database and a Network Alternate Route Selection (NARS) database on a Private Branch Exchange (PPX) using the Command Line Interface (CLI), and much more...
5 Day Course
Course description coming soon...
3 Day Course
This Technician level course is designed for personnel responsible for completing programming records, installing, programming and/or troubleshooting Norstar MICS systems. For employees with a good level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered.
4 Day Course
This extensive course will provide the skills required to perform testing and maintenance of trunks in the SL-100 Switch and will provide skills required to troubleshoot and correct area code trouble tickets. Will familiarize technicians in the maintenance administration position (MAP) and get familiar with the maintenance system (MAPCI, MTC). Also familiarize with file systems (SLM) and with the usage of the SL-100 documentation (which includes all circuit pack descriptions and functions of every component in the SL-100 switch given to every student on a flash drive by BTS). Testing of trunks and correcting trunk troubles are also covered and be able to generate manual back-up’s monthly. This course will also cover a major oversight in a lot of switches; to safely replace defective circuit packs in SL-100 switch. This course will refresh and give all attendees a strong practical Hands-On training to perform the day-to-day operations of the SL-100 systems.
8 Day Course
Course description coming soon...
5 Day Course
Course description coming soon...
3 Day Course
This Hands-On course is a must for persons entering the field of telephone communications. In the first part of this course, students will learn about basic electricity as it applies to telecommunications, basic telephony terms, and concepts commonly used in the field today. In addition, the student will learn the basic components of the telephone network from the customer equipment to the outside plant, central office and the toll network and basic bonding and grounding. The second portion of this course expands from the basics learned in the first part and covers Copper, xDSL, Fiber Optics and CAT 5/6. Each student will have Hands-On training in basic meter reading, fault isolation, testing and troubleshooting these applications in today's telecom environment.
5 Day Course
This 5-day course will have the participants learn and certify the safe methods of pole climbing, pole top rescue and CPR/First Aid. They will perform multiple Hands-On exercises that would be used in day to day activities, in real-world situations. The course will also include Pole Top Rescue, the method to safely and effectively retrieve an injured worker from a pole. Not only will they learn how retrieve an injured worker but be able to administer CPR/first aid once on the ground. Upon completion of the course attendees will be Certified in CPR and Basic First Aid. Plus they will have been certified in Pole Climbing with up to date revisions and standards, trained in Pole Top Rescue and will be more confidence in their climbing ability and be able to perform work functions more efficiently. Attendees will also learn safe ladder handling practices. This will include the proper techniques of carrying and positioning the ladder, securing the ladder to the pole and mid-span setup. All SAFETY practices will be covered and must be followed during the training exercises. If Company permits, (which is recommended and mandatory for BTS Certification) A Live Video will be taken of each student at the 6, 12, and 18-foot heights. This will ensure that the attendees are using proper techniques, safety parameters and effectively ascending and descending wooden poles using pole climbing gaffs and associated equipment. A master copy of this video will be filled at BTS headquarters. BTS, as an added benefit, will issue a Username and Password to access the completion videos on our BTS secured video server. This provides easy access to every video for student company evaluations, company reviews and any legality issues where this video may be required. PROOF IS PROTECTON ! Note This course is physically demanding. Students must earn at least 70 of the competency points to become certified in this course.
5 Day Course
Course description coming soon...
1 Day Course
Nearly all electrical devices have power supplies that may cause a disturbance to the current sine wave of a power source. Most published surveys show that 65-85% of the power quality problems are the result of something happening within the facility, on the customer side of the point of common coupling. It may be the wiring or the loads themselves that make the supplied voltage incompatible with equipment within the facility. The result is that the process is interrupted, productivity is halted, and dollars are lost. This Hands-On course will provide the skills and teach the ability to properly identify and treat power quality and harmonics problems is important for system reliability and efficiency.
2 Day Course
Course description coming soon...
5 Day Course
This extensive course is designed to provide an operational basis for all facets of disaster recovery and continuity-contingency planning through information delivery and practical Real-World Experience exercises. Students will develop enhanced abilities to establish and understand training, testing, risk analysis, impact analysis, strategy, emergency response, computer incident response and recovery. Attendees will develop enhanced insights through detailed presentations of concepts, discussion of applicable NIST and DoD publications, and a series of practical Hands-On Labs. This course will expose the students to emergency response techniques from the development of checklists and templates to crafting concise planning documents. Highlights of this Course: -Designed to provide an operational basis for all facets of disaster recovery planning with practical Real-World Experience Hands-On Lab exercises. -These “Tabletop” style labs allow sharing knowledge and skills to develop a DoD Installation Scenario for application of the various plans relevant to Risk Management. -The course will impart an ability to conduct contingency and recovery planning using NIST standards. -Students will develop insights into the seven NIST progressive steps for a viable contingency plan involving recovery strategies and how systems may be recovered following a disaster. -Understanding of emergency planning and response techniques from the development of checklists to completion of related templates. -Knowledge of how to develop viable, easy to use recovery plans that address all hazards and all contingencies. -Understanding the elements of an ongoing viable recovery capability through hands-on exercises that meet the needs of DoD organizations.
5 Day Course
Mobile cellular telephone systems are today universally used throughout the developed world. The key issue in many locations however is the lack of good coverage. In some cases this is caused by topographical features of the geography of the area or the lack of cellular telephone masts near by. However in other cases coverage may be good for some users of one operator but very bad for another. It may also happen that black spots exist even when no topographical feature would seem to be present to cause it or that strong signals are indicated but calls drop for no apparent reason. These situations are a strong indication of radio interference sources cause problems. To resolve such problems is a challenge for Radio Frequency Engineers and Field Support Technicians. First it is necessary to fully understand the radio technology in use and how signals are encoded, decoded and engineered in fully working systems. Coverage will be affected by antennas and the coverage expected for different types of antenna systems must be understood. With this knowledge and good spectrum analyzers it is possible to examine radio signals in locations where interference is expected and identify the type of interference. Different types of interference exhibit different signal patters and from this experienced technicians can start to locate suspected interference sources. This course provides an understanding of radio systems in the 850, 900, 1800 (PCS) and 2100 MHz bands used for cellular and mobile telephony and in the 2400 MHz used for WiFi systems. Students will use simple laptop computers, regular cell phones and Spectrum Analyzers to understand RF interference, expected antenna propagation and the patterns generated by interference sources on tester displays. They will use directional antennas to track interference and learn how to locate individual interference sources.
3 Day Course
Mobile cellular telephone systems are today universally used throughout the developed world. The key issue in many locations however is the lack of good coverage. In some cases this is caused by topographical features of the geography of the area or the lack of cellular telephone masts near by. However in other cases coverage may be good for some users of one operator but very bad for another. It may also happen that black spots exist even when no topographical feature would seem to be present to cause it or that strong signals are indicated but calls drop for no apparent reason. These situations are a strong indication of radio interference sources cause problems. To resolve such problems is a challenge for Radio Frequency Engineers. First it is necessary to fully understand the radio technology in use and how signals are encoded, decoded and engineered in fully working systems. Coverage will be affected by antennas and the coverage expected for different types of antenna systems must be understood. With this knowledge and good spectrum analyzers it is possible to examine radio signals in locations where interference is expected and identify the type of interference. Different types of interference exhibit different signal patters and from this experienced technicians can start to locate suspected interference sources. This course provides an understanding of radio systems in the 850, 900, 1800 (PCS) and 2100 MHz bands used for cellular and mobile telephony and in the 2400 MHz used for WiFi systems. Students will use simple laptop computers, regular cell phones and Spectrum Analyzers to understand RF interference, expected antenna propagation and the patterns generated by interference sources on tester displays. They will use directional antennas to track interference and learn how to locate individual interference sources.
3 Day Course
This course teaches an advanced understanding of rigging and ropes used in accord with the industry standards applicable to most tower related rigging techniques. Hands-On instruction will cover rigging standards, uses and applications for slings, shackles, hooks, to workers in the Tower, Communications, Power, Construction, Military and Rescue industries in order to impart the most efficient and safe methods of use of Rigging and Ropes.
1 Day Course
This extensive Hands-On course will describe the importance of securing information, and identify the different ways to guard yourself against social engineering exploits. This course will also cover the security practices related to computers, mobile devices, networks, and the Internet. Teach techs to maintain the security of the files and folders stored on your computing devices, identify and protect information against risks associated with the cyber world, identify potential security incidents, ways to respond in the event of a possible breach, and measures to prevent a security breach. Also identify methods to keep the cloud and virtualized environments secured and much more...
3 Day Course
This Hands-On course is highly interactive and consists of theory with plenty of Hands-On practical content. This course will provide programmers and UNIX / Linux Support Staff with the skills necessary to construct extensive Shell scripts. By the end of the course, attendees will be able to confidently put together and maintain complex shell scripts. The course covers Bourne, Korn and BASH scripting.
3 Day Course
This Hands-On course will cover the maintenance and testing requirements for common substation devices, including power transformers, oil, air and vacuum circuit breakers, switchgear, ground grid systems, batteries, chargers and insulating liquids. This course focuses on what to do, when to do it and how to interpret the results from testing and maintenance. Substation maintenance is a key part of any plant's maintenance program. Failures in key components such as racking mechanisms, meters, relays and busses are the most common cause of unplanned outages. Transmission, distribution and switching substations generally have switching, protection and control equipment and one or more transformers. Having skilled substation maintenance technicians is essential to equipment reliability. This course focuses on maintenance and testing of switchgear, circuit breakers, batteries and protective relays, and more...
4 Day Course
Course description coming soon...
3 Day Course
Course description coming soon...
 
This Hands-On course covers an in depth knowledge of telephony maintenance and related diagnostic equipment used in Telephony Maintenance. Attendees will be able to understand and have the Hands-On skill sets to maintain and support Telephony equipment and maintenance applications in today's environments.
0 Day Course
This extensive Hands-On course is aimed at Field Service technicians, Systems Engineers, Systems Specialists, Integrators, Developers, Designers, Customer Support and Systems Delivery Project Engineers who need to troubleshoot LTE service network Interfaces. In particular the course will focus on the air interface, S1 interface carrying signals between MME, and eNodeB backhaul and the X1 Interface used to interconnect eNodeB devices. It will teach the fundamentals of the supported protocols, how to filter traffic by protocol type, address and conversation and how to identify potential faults, failures and much more...
2 Day Course
This Hands-On course provides technical staff new to UNIX and Linux with a sound appreciation of the operating system. The course provides attendees with knowledge and confidence in the most useful UNIX & Linux tools and utilities. On completion, attendees will have a fundamental knowledge of the UNIX & Linux operating systems and be able to use some of the more advanced facilities. Having gained suitable, complementary experience they can progress to further specialized training to establish peak effectiveness.
3 Day Course
VDSL/VDSL2 is the most powerful member of the xDSL family, capable to provide up to 100 Mbps on a single telephone wire. It provides unmatched flexibility in rate, reach and symmetry to satisfy the increasing demand for high-speed services such as corporate communications, fast internet access and high quality digital audio and video delivery. This course will provide a Hands-On understanding to the VDSL/VDSL2 technology and its applications. It will give cover the VDSL/VDSL2 system, describing channel conditions, system architecture, and VDSL/VDSL2 performance in terms of rate-reach-symmetry objectives. It will cover the basic principles of VDSL/VDSL2, explaining why VDSL/VDSL2 is not just an upgrade of ADSL in terms of higher transmission speed, and summarizing the features in the current VDSL standard that allow customization and on-the-fly configuration of the modems. In particular, it will study a general block diagram of a DMT based VDSL/VDSL2 modems, describing some of the signal processing techniques that enable this high performance operation and flexibility. Finally, it will describe some of the applications for VDSL/VDSL2 such as ATM over DSL and Ethernet over DSL. Students Will Learn: -A definition for VDSL (What?) -Penetration of VDSL/VDSL2 (Who?) -VDSL/VDSL2 for Triple-Play (Why?) -Anatomy of a VDSL/VDSL2 System (How?) -The VDSL/VDSL2 Standard (How?) -Deployment of VDSL/VDSL2 (How?) -Some VDSL/VDSL2-based Applications (Where?) -Testing and Troubleshooting VDSL/VDSL2 (How?) -The VDSL/VDSL2 future -and More...
2 Day Course
This course provides a Hands-On introduction to staff who will be responsible for planning, designing and supporting WiFi Networks and WiFi Hot-spots.
3 Day Course
This instructor-led course, designed to help you prepare for the CCNP wireless certification, a professional-level certification specializing in the wireless field. The goal of the course is to prepare you to secure the wireless network from security threats via appropriate security policies and best practices, as well as ensure the proper implementation of security standards and proper configuration of security components. The IAUWS reinforces the instruction by providing you with hand-on labs to ensure thorough understanding of how to secure a network.
5 Day Course
The Implementing and Configuring the Cisco Identity Services Engine course provides security and system engineers and administrators an intensive hands-on experience in setting up, deploying and managing the Cisco Identity Services Engine (ISE) to support authentication, authorization, accounting and policy-based networking for devices and users. Students will walk through a complete install, configure the network and devices, and use ISE as a policy engine to protect the network. Hands-on labs include: Installing the Cisco ISE Certificate Operations Cisco ISE Node Deployment Configure and Add Network Access Devices to Cisco ISE Implementing ISE to support BYOD Configuring Multiple Cisco ISE Policies Configuring Cisco ISE Guest Services Guest Services Self-Registration Configuring Cisco ISE for Profiling Configuring Cisco ISE for Posture Assessment Cisco ISE Reporting Working with Cisco ISE Monitoring and Troubleshooting
 
In this extensive Hands-On course, you will gain the knowledge and skills to deploy and manage a server virtualization environment using Microsoft technologies. You will learn to deploy and manage Hyper-V and Remote Desktop Services on Windows Server 2008 R2. You will learn how to manage a server virtualization environment by using System Center products, such as System Center Virtual Machine Manager (VMM) 2008, VMM 2008 R2, System Center Operations Manager 2007 R2, System Center Data Protection Manager 2007 R2, and System Center Configuration Manager 2007 R2. While you do not need server virtualization experience to participate in this course, you should have significant experience managing Windows Server 2008 or Windows Server 2008 R2.
5 Day Course
In this Hands=On course you will learn how to install, administer, and manage Windows XP. The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional. This course is based on the final, retail release of Windows XP Professional. This course will prepare for your Microsoft Exam 70-270 and can also be an elective course to obtain your MCSA Certification.
5 Day Course
The State of Minnesota Board of Electricity requires that technicians doing electrical work in a residence or commercial building must hold an Electricians License. This includes low voltage systems, such as telecommunications voice or data circuits, which requires the individual to have a Low Voltage Electrical License. The License is renewable every two years and requires 16 hours of Continuing Education: 4 hours on the NEC Code and 12 hours on the statutes and rules governing electrical installations or technical topics related to electrical installations and equipment. This seminar is Certified by the Department of Labor & Industry (course number 101203.01) and meets the requirements for 8 hours of non-NEC Code Continuing Education. This 8-hour training seminar is specifically related to the electrical installation of telecommunications equipment for proper bonding and grounding for personnel and equipment protection from lightning and AC power fault conditions. This seminar pertains to telecommunications circuits and equipment that are in, on or service to buildings; including residential, commercial and telephone buildings (Central Offices, Remotes, Cabinets, etc.). This seminar explains not only the requirements but also the technical reasons for the requirements. The attendee will have a much better understanding of why the requirements exist. References used for this seminar: ▪ Rural Utilities Service (RUS) documents. ▪ National Electric Safety Code (NESC 2017) or current edition. ▪ Telecommunications company specific requirements. ▪ References to the National Electrical Code (NEC 2017)
1 Day Course
This Hands-On course, is geared for students who are new to Microsoft Exchange Server and will learn how to configure and manage a messaging environment in accordance with technical requirements. Students will learn how to install Microsoft Exchange Server 2007 and manage routing, client access, and the backup and restore of databases. They will also learn how to manage addressing and recipient objects such as mailboxes, distribution groups, and contacts.
3 Day Course
This Hands-On course is geared toward troubleshooting faults in IP services using protocol analyzers on their own for the first time. Its aim is to make them comfortable with using the key functions of a protocol analyzer and then to learn how to systematically locate and find faults. It will then teach the fundamentals of how IP and Internet Protocol works by using practical analysis of classroom using and Internet simulator to demonstrate the impact of packet loss, delay variation and miss ordering of traffic. Students will then apply their skills to analyze real Internet service traffic over Wireless links. Attendees will also analyze the protocol exchanges and experiment to identify how failures impact the service, fix the faults and confirm their success by retesting services. This class can also be customized to add additioanl Hands-On sessions monitoring and troubleshooting live services, upon request.
4 Day Course
The Internet Protocol Suite, commonly known as TCP/IP, forms the basis for the Internet and the next generation of telecommunications services. It is now at the core of all modern mobile phone networks, is used for the distribution of television services, carries electronic mail and is at the heard of all PC networks. Understanding how the protocols function and interact with each other is critical for engineers and technicians who will configure and troubleshoot next generation systems. This course introduces the basic fundamentals of the Internet Protocols suite using hands-on exercises to develop practical skills. Attendees will learn the workings of the protocols and then stage by stage build a complete Internetworking system including all the necessary servers to make it function. They will use their own lap-top computers with free software supplied to construct a the service, including LANs, Routers and wireless LAN connections.
3 Day Course
Course description coming soon...
3 Day Course
This Hands-On course provides an introduction to DSL Services and IPTV installation for installation technicians and technical support staff. This course will provide an understanding of the function and operation of the equipment installed on customer site, installation testing of DSL Routers, Wireless Access devices, IPTV Set top boxes as well as their connection to modern TVs and Flat screen monitors. This course will address technologies in the DSL Access as well as typical home networking equipment used by customers to which devices may be attached. It is designed for installers who need a fast grounding in the technology, equipment and network architectures as well as identifying problems or failures. Attendees will use Hands-On labs and use Protocol analyzer, wireless analyzer and IPTV transport stream analyzer software to test services. We will also incorporate client equipment and testing tools into our labs to train the students on equipment they are actually using.
3 Day Course
This Hands-On course provides an indepth look at IPTV Services deliver over Fiber Optics installation for installation technicians and technical support staff. IPTV generally includes the delivery of services over Passive and Active Optical Networks. Services generally include both live streamed TV and Video on demand services. VoD may be provided using RTSP applications, WebTV applications or both. This course will provide an understanding of how these services are delivered over routed and switched IP networks through Ethernet interfaces. Attendees will gain a Hands-On understanding of the function and operation of the equipment installed on customer site, installation testing of Passive and Active Optical Network equipment, ONT, OLT, Access devices, IPTV Set top boxes as well as their connection to modern TVs and Flat screen monitors as well as older CRT based equipment. This course is designed for installers who need a fast introduction to the technology, equipment and network architectures as well as identifying symptoms of problems or failures. The course will be run using an emulated customer environment in the classroom and attendees will use emulated headend streams to understand how set top boxes work. They will then install set top boxes and connect these to a selection of TV equipment and customer services. Fault conditions will then be introduced into the environment and the attendees will learn how to detect and identify these, locate the elements causing the fault, correct the fault and verify the completed working service. As part of the labs, attendees will be provided with examples of each type of Customer Equipment that will be installed and will practice installations of each type. They will then use Protocol analyzers, Test Meters, and software based protocol analyzers together with, wireless analyzers and IPTV transport stream analyzer software to test the installed services to verify correct operation and to locate faults. During the final day of the course the attendees will practice the skills that they have learned by undertaking an exercise testing and isolating faults in a number of configurations into which simulated customer faults have been inserted. They will isolate the faults and correct them as part of the Hands-On experience.
3 Day Course
With the introduction of Next Generation Networks to telecommunications carrier infrastructures, customers expect a full range of Triple Play services. These include High-Speed Internet Access, Voice Telephony and Television delivered over the same network interface. Existing infrastructures often contain copper loops that must be used to deploy these services. There are several key challenges to delivering IPTV. It will be necessary to deliver TV quality that can match existing over-the-air and cable delivery. It will be necessary to ensure that all services can be delivered together and will not significantly affect the performance of other services. The TV service must be designed, sized and built so that it can grow profitably as take-up increases and can evolve as the technology develops. To meet these challenges a good understanding of IPTV technology is vital. This course will deliver a comprehensive understanding of the IPTV technology, covering major aspects of the IPTV standard from a business, network. service, architecture, hardware, software, protocols and platforms perspective. It will include practical demonstrations of IPTV transport, Web access and voice active together over a classroom network. It will study practical experiences of early IPTV deployments and consider the sizing, performance and reliability aspects of IPTV service delivery. It will also demonstrate how IPTV transports can be captured and their quality analyzed for monitoring performance. It will further demonstrate how reliable services can be delivered to match defined service criteria.
3 Day Course
This 3-day Intermediate course provides in-depth details for modern television broadcast systems and infrastructures, with particular focus given to the delivery of TV over the Internet. This will encompass both IPTV and Video on Demand (VoD). The course is designed to give students practical and real-world experience to this technology, equipment and network architectures that are being utilized to deploy these services. The course also provides an incredible comparison to other broadcast technologies and markets today.
3 Day Course
This powerful 3-day Advanced course covers both television and networking technologies which make up our New IPTV Technologies Today. Once Television could only be received over the air, via cable or via satellite. Today TV can be delivered over Internet Protocol (IP) services as well. Broadband carriers are offering Triple-Play networks where voice telephone, TV and Internet access are carried over the same network. Even Cable and Satellite operators now wish to converge towards this new common IP approach to enable delivery of TV to PCs, mobile devices and provide high digital options as well as High Definition TV. To be successful in this new technology, knowledge of both television and networking technologies is a must. This course will provides 'Hands-On' Real-World experience by having students Configure, Implement and Send and Receive IPTV over a LIVE in-class network.
3 Day Course
IPv6 is the next generation Internet Protocol, extending network capabilities to support the strenuous demands of modern applications while creating a platform for future growth and innovation. In this Hands-On course, you gain the knowledge and skills to design, implement, verify and troubleshoot IPv6 on networks used by carriers, enterprises and at home. This course will include Real-World practical Hands-On labs and case studies. The aim will be to take set of working applications and migrate the environment to IPv6 to experience the problems created and implement the solutions Hands-On.
3 Day Course
This Hands-On course provides the knowledge necessary to design and develop dynamic Web pages using JavaScript. It introduces students to JavaScript and how the language can be used to turn static XHTML pages into dynamic, interactive Web pages. Students will learn the syntax of the JavaScript language and how client-side scripts interact with server-side programs. Additional topics include the Document Object Model, form validation, cookies, how to create functions, and how to create your own script files. Hands-on exercises are performed throughout each day to demonstrate key concepts. At the end of this class, participants will have the knowledge necessary to utilize the power of JavaScript to provide dynamic content on their Web sites and much more..
3 Day Course
Splices and terminations, which are always a vital part of any cable system, become more susceptible to failure at higher voltages. Whether splicing or terminating is accomplished by the use of hand-applied tapes, a filled or molded device, heat-shrinkable tubing, or a prefabricated device, care should be exercised during the application. Poor workmanship or improper choice of materials could jeopardize the reliability of the entire system. This Hands-On course covers Distribution underground cable accessories from Low to High Voltage cable from various manufacturers. The course is designed according to the type of cable and cable accessories utilized by your company.
2 Day Course
With 3G mobile technology already rolled out by over 200 operators in over 80 countries, preparations are well under way to create the next generation of mobile technology. The UMTS standards body, 3GPP, has been following its plan to achieve ambitious goals for the future of mobile communications.. This is Long Term Evolution – LTE. Work on this is contained in Release 8 of the 3GPP Specifications. A headline goal is 100 Mbps in the downlink and 50 Mbps on the uplink, representing roughly a ten-fold improvement on HSDPA today. This in-depth course covers all aspects of LTE, from the environment and forces shaping it, the physical changes involving MIMO antennas and the move from CDMA to OFDM, through the logical air interface channels to the necessary architectural and core network changes. Some specific aspects such as security and handover to non-3GPP technologies are included. LTE is not the end of the story and LTE Advanced has reached the level of stable standards at Release 10. The enhancements of LTE Advanced are discussed.
3 Day Course
This course which covers the major area of LTE’s (Long Term Evolution) Evolved UMTS Terrestrial Radio Access (E-UTRA). Mainly the Physical layer but the RLC, PDCP and MAC layers and interaction are included. The new physical layer is key to the level of performance that LTE must deliver and much flexibility has been incorporated to cope with varying allocations of spectrum, as well as the workbook in both printed and searchable electronic formats, attendees receive a specially produced LTE Air Interface acronym list. While there is a section on MIMO and beamforming antennas, this is a large subject and those requiring in-depth knowledge of this topic are directed towards the separate two day Antennas for LTE course.
2 Day Course
The traditional telecommunications billing paradigm of time and distance has been under attack in both fixed and mobile networks for some years and new, more sophisticated charging systems are being developed. For UMTS, a new charging architecture was specified by the 3GPP standards group. This evolved rapidly through Releases 6 and 7 of the 3GPP specifications and has been updated for LTE in Release 8. Following the industry maxim of not offering a service until it can be charged for, charging needs to be ahead of services in sophistication and this system is designed to cope with any future demands. This course presents the overall architecture of 3GPP Charging Management before specifically examining major aspects in some detail. These include the interfaces between components and the associated Reference Points as well as specific charging areas such as IMS and Location Services (LCS). The Diameter Base Protocol provides the Authentication, Authorization and Accounting (AAA) facilities needed by the architecture. Diameter thus replaces older systems such as RADIUS. Policy-based charging is also covered.
2 Day Course
The goal of the LTE SAE from the 3GPP is to achieve a high-data-rate, low-latency, packet-optimized system that supports multiple access technologies. Long Term Evolution, as defined in the 3GPP Release 8 standards, has described both an evolved Radio Access Network (E-UTRAN) and a new core network strategy termed SAE - System Architecture Evolution. This is a specialized two day course which covers the major area of LTE’s (Long Term Evolution) evolved core network called SAE (Systems Architecture Evolution). The main part of SAE is the Evolved Packet Core (EPC), otherwise known as the SAE Core. The new core network is key to achieving the level of performance that LTE must deliver with the sort of low delay across the network that has been hitherto unachievable with GPRS and UMTS.
2 Day Course
Exploring and developing the necessary skills and techniques required to become a highly effective s
1 Day Course
This course establishes a strong foundation in managing the full range of Cisco wired and wireless infrastructure using Prime Infrastructure. During this course you will also explore the Application Visibility and Control capabilities of Prime Infrastructure through monitoring and troubleshooting problems on the network. The course puts the user in the context of a realistic customer scenario, and covers every aspect of Cisco Prime Infrastructure Lifecycle management approach. Students will create Sites, Maps, Deploy configurations, perform device discovery as well as learn to set alarms and troubleshoot network and application issues.
3 Day Course
This Hands-On Accelerated course will prepare Microsoft professionals for the Microsoft Certified IT Professional (MCITP): Server Administrator / Microsoft Certified Solutions Associate (MCSA): Windows Server 2008 certification. In this intensive test-preparation program, you will practice sample questions and take simulated exams using Transcender, the industry-leading IT certification-preparation product. Fast-paced, rapid review sessions cover key material, providing comprehensive exam preparation. Microsoft recently announced new certifications with an increased focus on business-context problems and solutions using cloud-based skills. Achieving MCSA: Windows Server 2008 certification is your first step towards distinguishing yourself as having the commitment, technical expertise, and ability to design innovative solutions across multiple technologies, both on-premise and in the cloud. You Will Prepare for These Exams: 70-640: Windows Server 2008 Active Directory, Configuring 70-642: Windows Server 2008 Network Infrastructure, Configuring 70-646: Windows Server 2008, Server Administrator Upon Passing the Exams You Will Earn These Certifications: MCTS: Windows Server 2008 Active Directory Configuration MCTS: Windows Server 2008 Network Infrastructure Configuration MCITP: Server Administrator / MCSA: Windows Server 2008
6 Day Course
This extensive Hands-On course will combine the two CORE-Courses for the MCSA Certification Track, preparing you for the following exams: *Exam 70-290: Implementing a Microsoft® Windows Server 2003 Network Infrastructure: Network Hosts *Exam 70-291: Implementing, Managing, and Maintaining a Microsoft® Windows Server 2003 Network Infrastructure: Network Services This course will provide the knowledge and skills you need to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2003/2007 environment... combined with the knowledge and skills you need to implement, manage, and maintain a Microsoft Windows Server 2003/2007 network infrastructure. Learn to execute routing and to implement, manage, and maintain Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and Windows Internet Name Service (WINS). Secure Internet Protocol (IP) traffic with Internet Protocol security (IPSec) and certificates, and implement a network access infrastructure by configuring the connections for remote access clients. You'll also learn to manage and monitor network access.
5 Day Course
Carriers have offered connectivity services based on traditional TDM, Frame Relay and ATM for many years. However customers now use Ethernet as the interface of choice for virtually all services and applications. The cost of operating separate networks to provide each service, as well as the need to sell higher bandwidth services than can be offered with traditional networks, is forcing carriers to move to newer, more cost effective technologies, namely Ethernet, Backbone Bridging, IP and MPLS. Ethernet and IP have allowed networks to deliver high bandwidth and new services with greater flexibility, while MPLS has allowed these new services to become more "carrier-class", offering the connection-oriented behaviour, quality of service, and reliability normally associated with traditional technologies. However the signaling and routing costs of MPLS and layer 3 solutions have still been significant, which has lead to the development of other layer 2 Provider Backbone Transports (PBT) and Provider Backbone Bridging (PBB) solutions for small to medium scale carrier metro services. The Metro Ethernet Forum has evolved a set of standard service definitions for the kinds of Ethernet services customers now require. These can deliver services between sites that look to customers like end to end Ethernet. For carriers they can emulate other traditional TDM services over the same infrastructure and deliver all services over a common unified network by adding Pseudo Wire Emulation edge to edge (PWE3). This course provides carrier network designers with the understanding and tools needed to design and build carrier class solutions that deliver Metro Ethernet Services. It will identify how to put together loading and sizing data and then select the correct technologies to match the requirements for delivering customer services.
4 Day Course
Carriers have offered connectivity services based on traditional TDM, Frame Relay and ATM for many years. However customers now use Ethernet as the interface of choice for virtually all services and applications. The cost of operating separate networks to provide each service, as well as the need to sell higher bandwidth services than can be offered with traditional networks, is forcing carriers to move to newer, more cost effective technologies, namely Ethernet, Backbone Bridging, IP and MPLS. Ethernet and IP have allowed networks to deliver high bandwidth and new services with greater flexibility, while MPLS has allowed these new services to become more "carrier-class", offering the connection-oriented behaviour, quality of service, and reliability normally associated with traditional technologies. However the signalling and routing costs of MPLS and layer 3 solutions have still been significant, which has lead to the development of other layer 2 Provider Backbone Transports (PBT) and Provider Backbone Bridging (PBB) solutions for small to medium scale carrier metro services. The Metro Ethernet Forum has evolved a set of standard service definitions for the kinds of Ethernet services customers now require. These can deliver services between sites that look to customers like end to end Ethernet. For carriers they can emulate other traditional TDM services over the same infrastructure and deliver all services over a common unified network by adding Pseudo Wire Emulation edge to edge (PWE3). This course provides an overview of carrier Ethernet technologies, their installation, testing and troubleshooting for Technicians.
3 Day Course
Course description coming soon...
2 Day Course
This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting microwave links. The course introduces the elementary principles of radio used in microwave services. It teaches how to survey the location in order to position access points in the appropriate location and how to avoid interference with other services. The course identifies the problems with alignment of antennas and dish systems as well as teaching what appropriate safety precautions need to be taken.
2 Day Course
Course description coming soon...
3 Day Course
There are a number of mobile applications that requires that a central server be aware of the location of the mobiles which are using that application. Often GPS is available but this is not always either available or suitable. This is especially true of the location of a mobile is to be determined without the mobile being involved by using either a GPS chip or any detection of the location process. While mobile operators have network-based methods for finding where their mobiles are and are also prepared to sell that information, that may also not always be appropriate.. A location detection system can be network-based, mobile-based or mobile-assisted. The service should be able to operate over as many mobile technologies as possible internationally, not just GSM and UMTS. This may require different location detection techniques for different networks. Location sensing and location based applications are rapidly finding their place in the mobile marketplace. GPS is currently the preferred solution. Therefore the GPS solution is therefore described is some depth. However, other solutions are available and will be described and considered in their own right.
2 Day Course
With 3G mobile technologies already rolled out by over 200 operators in over 80 countries, standards bodies, manufacturers and operators are looking towards the next generation of mobile technology. The UMTS standards body, 3GPP has created a plan to achieve ambitious goals for where mobile communications should go. This is Long Term Evolution – LTE. For technicians and technical professionals to stay in touch with this evolution, a good grounding in the technology and terminology of 2G, 3G and 4G systems is needed. The key conceptual design philosophies of each generation need to be understood in order to build effective networks as they evolve. Transition will not occur overnight. Indeed it may be many years before every network has transitioned every part to 4G. The mechanisms of linking the different technologies must be appreciated. The increased performance in the future will depend upon changes in the radio path. The new or changed areas include the use of MIMO antenna systems, OFDM-based multiple access as well as the architectural changes. This course describes the technical features of 2G GSM, 3G UMTS and the evolution of technologies that will change to support 4G LTE. This includes, notably, the core network which has its own evolution plan, SAE, System Architecture Evolution. Examples of switched configuration will be studied to illustrate practical aspects.
4 Day Course
This Hands-On course teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data. This course is geared for those seeking this field and/or to obtain their MCSA Certification.
2 Day Course
This course provides an understanding of how MPLS works its advantages and limitations and how it can be deployed to provide effective services over a 21st Century converged network. It will provide a detailed understanding for implementers, designers, managers and infrastructure engineers that need to plan, implement and use the new generation of networks and services. The next generation of telecommunications networks will deliver broadband data and multimedia services to users. The Ethernet interface is becoming the interface of preference for user computers, IP Phones, Digital IP Television and network servers within the network itself. The network infrastructure will deliver these high performance IP services over Switched infrastructures deployed using Multi-Protocol Label Switching (MPLS) running over carrier grade optical Ethernet.. MPLS is a radically new approach to delivering IP services and must be built on an IP routed infrastructure. However by deploying switching hardware it becomes possible to deliver quality of service by bypassing queues in routing functions and switching essentially in OSI layer 2. Once constructed, MPLS networks can be used to deliver emulation services. These provide customers with more traditional circuits provisioned over interfaces such as E1, Frame Relay and STM1 which in reality are delivered as emulated services over MPLS running over Gigabit Ethernet infrastructures. This course will provide technical and engineering staff a working introduction to how MPLS can be used to deploy services in Next Generation Networks.
3 Day Course
This course is designed to combine both MS Project 2013 Level I and Level 2 into one combined course to familiarize you with the basic and advanced features and functions of Microsoft Project Professional 2013. This way, attendees can use it effectively and efficiently in a real-world environment. Turn your project into a success story. From resource allocation and cost projections to progress tracking and deadlines, you’ll understand and be confident using Microsoft Project 2013 and gain Real-World Hands-On Experience by taking this 2-Day combo course.
2 Day Course
The next generation of telecommunications networks will deliver broadband data and multimedia services to users. The Ethernet interface is becoming the interface of preference for user computers, IP Phones, Digital IP Television and network servers within the network itself. The network infrastructure will deliver these high performance IP services over Switched infrastructures deployed using Multi-Protocol Label Switching (MPLS). MPLS is a radically new approach to delivering IP services and must be built on an IP routed infrastructure. However by deploying switching hardware it becomes possible to deliver quality of service by bypassing queues in routing functions and switching essentially in OSI layer 2. Once constructed MPLS networks can be used to deliver emulation services to provide customers with more traditional circuits provisioned over interfaces such as E1, Frame Relay, ATM and STM1 which in reality are provided emulated over MPLS running over Gigabit Ethernet infrastructures. This course provides an understanding of how MPLS works, its advantages and limitations and how it can be deployed to provide effective services over a 21st Century converged network. It will provide a detailed understanding for implementers, designers, managers and infrastructure engineers that need to plan, implement and use the new generation of networks and services.
3 Day Course
The real time transfer of information from source to many receivers is increasingly a requirement of modern networks. While it is possible to transfer information with simple client server techniques developed within the Internet Protocol Suite, transfer using this “unicasting” does not scale well to large communities. Multicasting provides a means of distributing information to multiple receivers at the same moment over a tree of paths through routed networks. In its simplest form it can be used for the distribution of streams of multimedia over a private infrastructure delivering different channels each as a different multicast group address. In the corporate environment it might be carried over VPNs configured over MPLS infrastructures where the network provision may be separated from the sources and receivers. In such environments the configuration and troubleshooting of stream transmission becomes more challenging. This course will provide a sound coverage of Multicast protocols and addressing. This will include Protocol Independent Multicast (PIM) and Internet Group Management Protocol (IGMP) versions 2 and 3. Key addressing and multicast routing will be considered for both within Autonomous Systems and Between Autonomous Systems. The scaling implications of both source tree and shared tree techniques will be considered and the mechanisms for advertising, requesting and pruning distributed streams will be considered. The mechanisms available for monitoring and troubleshooting stream distributions on Cisco platforms will be considered.
4 Day Course
This course covers MPLS and H.248 (MEGACO). The next generation of telecommunications networks will be deployed using VoIP technology and soft switching replacing circuit switching and ISDN signaling. By deploying communications as multimedia streams over IP it is possible to extend the services from simple voice to improved voice quality, better bandwidth utilization and expanded services into video and television carried over the same technology. Already cost effective VoIP services have been deployed using H.323 and SIP over Intranet infrastructures. However to integrate this with existing ISDN and SS7 architectures and eventually to replace local exchanges and transit exchanges in carrier networks requires large scale signaling and switching changes. The next generation of telecommunications networks is likely to use IP and for efficient and high-speed quality of service switching deploy MPLS to select routes. To build soft switches and distribute the switching function over a carrier level infrastructure, gateways will be controlled using H.248, called Media Gateway Control Protocol (MEGACO) by the Internet community.
2 Day Course
This extensive course is taught by our SMEs (Subject Matter Experts) on the NEC® code-making panels, this comprehensive course is a must-take course. Whether running power to a new piece of electrical equipment, setting the overloads on a motor starter, installing a security camera, or replacing fluorescent ballast; compliance with the NEC is mandatory. The code has been adopted as law in all states. We cover all 2017 NEC major changes that are highlighted throughout this course. This course covers the 255 reported changes and more: Five new articles include: Energy Storage Systems, Article 706; Large-Scale PV Electric Power Production, Article 691; Stand-Alone Systems, Article 710; Direct-Current Microgrids, Article 712; and Fixed Industrial Process Heating, Article 425. Five improvements to the NEC® include Single-Phase Dwelling Services & Feeders, 310.15(B)(7); GFCI Protection for Non-Dwelling Units, 210.8(B); Reconditioned Equipment, ID & Traceability, 110.21(A)(2); Short-Circuit Current Documentation, 9 locations throughout; and Limited Access Working Space Requirement, 110.26(A)(4). And more...
2 Day Course
The State of Minnesota Board of Electricity requires that technicians doing electrical work in a residence or commercial building must hold an Electricians License. This includes low voltage systems, such as telecommunications voice and data circuits, which requires the individual to have a Low Voltage Electrical License. The License is renewable every two years and requires 16 hours of Continuing Education; 4 hours of NEC and 16 hours of other related material. This seminar is Certified by the Board of Electricity and meets the requirements for Low Voltage License Renewal Continuing Education. This 8-hour training seminar meets the requirements for 4 hours of NEC Code and 4 hours of other related material. This seminar covers aspects of the NEC 2017 that specifically pertain to telecommunications circuits and equipment that are in, on or service to buildings; including residential, commercial and telephone buildings (Central Offices, Remotes, Cabinets, etc.). This seminar explains not only the Code requirements but also the technical reasons for the requirements. The attendee will have a much better understanding of why the Code requirements exist. The training seminar also covers the National Electric Safety Code (NESC) that provides Code requirements for Outside Plant cables and equipment. These are the Official Code references for this seminar: NFPA 70, National Electrical Code (NEC 2017). IEEE C2-2017, National Electric Safety Code (NESC 2017). Rural Utilities Service (RUS) documents. E-CFR, Electronic Code of Federal Regulations
1 Day Course
NetApp Customized On-Site Training Level I Administration, Configuration, Set-Up for Site Storage Services
5 Day Course
Next Generation networks must deliver IPTV, Voice over IP as well Internet access services. Networks may cover the complete services of a national carrier, Regional carriers or local rural carrier services. Equally corporations must design service networks to meet their current and future needs. The scale of the networks may be different but the techniques used for Engineering and Architectures are common. Considerable experience exists in the sizing and design of circuit switched TDM voice networks. This enables the appropriate technologies to be delectated to match the need. Less experience exists in the design of IP based next generation networks. However the services of Triple Play networks may well be dominated by the requirements for quality video and for integrated delivery of all services. This course addresses the underlying skills of sizing, network analysis and network design applied to this new generation of services. It will provide a practical understanding of the necessary theory together with the application of these using spread-sheets prepared for the purpose. It will examine the infrastructure requirements, multicasting configuration needs and the sizing for delivery of services that match customer expectation.
2 Day Course
This 2-day Hands-On course is geared to all personnel entering manhole(s) and/or a confined space for installation, repair, maintenance and/or any other service(s) for Confined Space safety and operations for Permit Required and/or Non Permit Required Standard 29 C.F.R. Part 1910.146.
2 Day Course
This extensive 3 day course was designed for those new to local loop planning and engineering, this course begins with the basic concepts such as outside plant components and loop transmission. It steadily builds to more advanced concepts and skills, including serving area designs, digital loop carrier systems and fiber optics. Local loop facilities, sometime referred to as "the last mile, "are a critical and capital-intensive network component in delivering reliable and adequate telecommunications services to a local carrier's customers. In today's competitive markets, local loop facilities that are cost-effective, reliable and capable of accommodating changing customer needs are key to your organization's success.
5 Day Course
This 3-day Hands-On course is designed to not only give the new hire a good insight of the telephone loop, including installation and troubleshooting, but to answer some of the questions the veteran repair person may have… After completion, this Course has a proven track record to reduce PSC complaints and dramatically decrease the number of repeat trouble tickets. This Course is 75% Hands-On Labs on our State-of-art Equipment. The I&R Refresher will cover the practices and specifications of both buried and aerial installations will be presented. Correct bonding and grounding of the install and outside plant cable will include REA guidelines and PSC mandates. These are very important for the safety of the Technician and the Customer. All service standards will be presented and explained. This course will also train students to identify and locate faults in copper "pic" outside plant cables. Students will analyze a faulted cable pair and select the correct test set to locate the fault. The students will use state-of-the-art test equipment such as the EXFO-635, JDSU-HST3000, Dynatel 965 DSP, Sidekick Meter, MTDR and incorporate any meter(s) that students can bring to the session to use during the hands-on lab procedures throughout the course. Locating buried cables will also be covered and fault simulators will be used during the hands-on lab exercises to reinforce “Real-World Experience“. Students will learn how to locate resistive, capacitive and cross-battery faults using the multiple OSP test equipment. Emphasis will be placed on how to effectively use OSP Test Equipment. Most technicians in the field today only utilize about 30% of this test instrument’s capabilities; our goal is to have a 100% of their test instrument’s capabilities put to use in the field. No sales pitch in this course, just training! Our SME’s have the field experience to find the answers to real live scenarios, providing students with a “Real-World Experience” This course will be instructed by a nationally known expert in telecom training and is also a factory trained and certified instructor on the EXFO, 3M, Sidekick/Tempo, Sunrise Telecom and JDSU (TTC/Acterna) fault locators.
3 Day Course
Course description coming soon...
3 Day Course
Safety Splicing Tools and Techniques Cable Prep for Splicing Inside a Cable Inside a Splice Case Repair Strategies and Considerations Aerial OSP Plant Maintenance Building Entrances and Termination Methods Underground OSP Plant Maintenance Testing & Troubleshooting Methods
4 Day Course
This 2-day Hands-On course will train your technicians how to fully utilize the 3M 965 DSP fault location test set. Students will learn how to operate this unit, and analyze the results. Fault simulators will be used in the classroom for hands-on lab exercises. Students will learn how to locate resistive, capacitive and cross-battery faults using the 965 DSP. Emphasis will be placed on how to effectively use the TDR function in this unit. Most technicians in the field today only utilize about 30% of this test instrument’s capabilities; our goal is to have a 100% of this test instrument’s capabilities put to use in the field . No sales pitch in this course, just training! Our SME’s have the field experience to find the answers to real live scenarios, providing students with a “Real-World Experience” This course will be instructed by a nationally known expert in telecom training and is also a factory trained and certified instructor on the 3M 965 DSP and 2273 fault locators.
2 Day Course
This Extensive Hands-On course Advances attendees to the main Interior and Exterior Gateway protocols, OSPF and BGP4. This course will cover configuration, design, monitor, and troubleshooting of OSPF and BGP protocol from where the Basic course left off to this advanced level course. This course is the follow-on course from our Hands-On OSPF and BGP Basics 3-day course. This is a powerful Hands-On course that provides you with the required knowledge and skills to design, deploy, operate, and maintain an Internet service provider (ISP) backbone network. You will learn the primary principles of the routing protocols that are used in small to very large networks.
2 Day Course
This Hands-On course covers the main concepts of Interior and Exterior Gateway protocols, OSPF and BGP4 and the fundamental BGP configuration as well as specific BGP issues such as creating a routing policy, building scalable BGP configurations, building a multi-homed network, getting an AS number and how to connect to an Internet exchange. OSPF forms the most powerful Interior Gateway Protocol available for running routing inside an Enterprise or with an ISP. Interconnecting ISP requires Exterior Gateway protocols, and the current Internet requires BGP4. This course will give attendees a very strong and comfortable foundation in the Real-World of OSPF and BGP.
3 Day Course
This course provides a practical and in-depth foundation on Private Branch Exchange (PBX) or a Private Automatic Branch Exchange (PABX - which is out of fashion since all modern day PBXs are automatic), is a phone switch serving a business or organization and is usually located on the organization's premises. The PBX provides phone services including internal calling, and access to the public switched telephone network. It allows a small number of outside lines to be shared among all of the people of the organization. Advanced PBX phone switches sometimes provide auto-attendant, voice-mail, and ACD (automatic call distribution) services for the organization.
2 Day Course
With the expansion of telecommunications from phone systems into DSL, Internet Access, IP Television and Triple play networks, telecom technicians need to use Laptop PCs to test and validate services. PCs are becoming more than just a way to surf the Internet and are becoming vital service testing tools. As such technicians need a solid background in using and maintaining laptop PCs. They must also be able to interface with customers who use services and validate their configuration to link to services. This course is aimed at giving technicians a solid grounding in how Laptop and desktop PCs work with Windows. The course will explain the basic architecture of PCs, their memory, disk layout and interfaces. It will teach attendees how windows and user programs, services and features are installed and maintained, how to select drivers for new hardware such as Wireless adaptors, how to configure networking and routing and how to use and test key user services. Technicians will need to move test files and software between platforms as well as upload and download files to the Internet. These key skills will be taught and practiced. Many customers will be unfamiliar with firewalls and anti-virus software. The course will explain the limitations of this software and how to turn on and off Windows XP security features. The concepts of system registry and system restore will also be explained.
3 Day Course
This course teaches installation and troubleshooting technicians the key elements needed for installing, testing and maintaining antennas and masts. The course introduces the elementary principles of radio used in all classes of service. It teaches what kinds of antenna systems exist and which offer advantages for particular applications. Siting masts is becoming more difficult and so it has become necessary to share masts where possible and also to share antennas. Methods for achieving this will be considered. However within built-up areas or areas of natural beauty new masts may need to be concealed or located in less than optimal locations. The course will address these issues and provide potential solutions.
2 Day Course
This extensive Hands-On PMP/PMI Exam Prep Boot Camp course will prepare attendees to pass the PMP or CAPM exam(s). In this course, you'll gain the essential preparation needed to pass the PMP/PMI and CAPM exams. Concentrating on exam content from A Guide to the Project Management Body of Knowledge and other sources, this course includes a wide variety of learning tools and study aids, all using PMI terminology. Learning activities in this Boot Camp target each of the three major learning styles: visual, auditory, and kinesthetic. Using the simple tool in our study guide, you can identify your learning style. You will receive three suggestions for approaches to studying for the exam that focus on the strengths of each learning style, including yours. This course includes: PMBOK Guide Over 600 practice questions PMP Exam prep study guides Exercises throughout to reinforce PMP and CAPM exam concepts Handy reference charts Exercises to increase memory recall And more...
4 Day Course
This Hands-On 3-day course will train the participants how to safely and effectively ascend and descend wooden poles using pole climbing Gaffs, Hooks, Belts, BuckSqueeze Safety, Fall Arrest Systems and associated Equipment and Ladders...
3 Day Course
Course description coming soon...
1 Day Course
This 2-day course will have the participants review the safe methods of pole climbing previously learned. They will perform several exercises on the pole that would be used in day to day activities. The course will also include Pole Top Rescue, the method to safely and effectively retrieve an injured worker from a pole. Not only will they learn how retrieve an injured worker but be able to administer first aid once on the ground. Upon completion of the course attendees will be Certified in CPR and Basic First Aid. Plus they will have been Recertified in Pole Climbing with up to date revisions and standards, trained in Pole Top Rescue and will be more confidence in their climbing ability and be able to perform work functions more efficiently. Attendees will also review safe ladder handling practices. This will include the proper techniques of carrying and positioning the ladder, securing the ladder to the pole and mid-span setup. All SAFETY practices will be covered and must be followed during the training exercise. Note: This course is physically demanding. Students must earn at least 70% of the competency points to become certified in this course.
2 Day Course
The reaction to emergencies can be life or death situations. Pole top and bucket truck rescue training teaches the skills necessary to save another person’s life. The course will give actual hands-on experience for both pole top and bucket truck rescue operations that require dynamic action. The rigging, lifting, and lowering skills necessary to get the victim down from elevated heights must be trained and practiced. Rescue techniques from pole tops and aerial bucket trucks should be included in all annual training so workers can be prepared for any emergency situation. This rescue training will meet OSHA requirements for rescue instruction and a certification of completion for both training sessions will be issued.
1 Day Course
Course description coming soon...
 
This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting Private WiMAX equipment used for outside Private Link services. The course introduces the elementary principles of radio used in WiMAX and the relationship between WiMAX and WiFi. Comparison will be made between the different versions of the 802.16a/c/d and e standards and with 802.11a/b/g/n. The course teaches how to survey the location in order to position plant in the appropriate location and how to avoid contention with other services. Students are taught how to select the appropriate antenna type for the selected location and position plant as required. The correct safety procedures and service configuration options will be learned in this course. Students will undertake practical exercises to install devices, undertake the appropriate configuration, measure signal strength, loss, Signal to Noise ratio and survey a site.
2 Day Course
This extensive course covers the essentials of SCADA and PLC systems, which are often used in close association with each other. A selection of case studies are used to illustrate the key concepts with examples of real world working SCADA and PLC systems in the water, electrical and processing industries. This course will be an excellent opportunity to network with your peers, as well as to gain significant new information and techniques for your next SCADA / PLC project. Although the emphasis of the course will be on practical industry topics highlighting recent developments, using case studies, the latest application of SCADA, PLC technologies and fundamentals will be covered. The question is which PLC is being used. We present this course focusing on the generic PLC and use the open programming IEC 61131-3 standard. For specific examples we use the Allen Bradley range, but are not selling Allen Bradley or for that matter any other PLC! This course is designed to benefit you with practical up-to-date information on the application of PLC systems to the automation and process control industries. It is suitable for people who have little or no exposure to PLCs, but expect to become involved in some or all aspects of PLC installation. It aims to give practical advice from experts in the field, to assist you to correctly plan, program and install a PLC with a shorter learning curve and more confidence. While the course is ideal for electricians, technicians and engineers who are new to PLCs, much of the material covered will be of value to those who already have some basic skills, but need a wider perspective for larger and more challenging tasks ahead. The information covered advances from the basics to challenge even the most experienced engineer in the industry today.
4 Day Course
Our Hands-On course will cover Visual Basic language syntax, program structure, and implementation by using Microsoft Visual Studio 2010 and the Microsoft .NET Framework 4.0. In this course, you'll gain a solid foundation in Visual Basic programming. This course will also focuses on new enhancements in the Visual Basic 2010 language using Visual Studio 2010. Our course will reinforce the course materials with effective, real-world Hands-On labs, this will enable you to be more effective with the day-today use and practical applications in your working environment.
5 Day Course
BTS offers the finest accelerated CompTIA Project+ certification training. The CompTIA Project+ exam is recognized throughout the industry and acknowledges professional competency in IT project management. The CompTIA Project+ exam focuses on critical business skills, interpersonal techniques, and project management. As IT Professionals, you will undoubtedly be involved in technology projects within your organization. Failing to complete these projects on time, and on or under budget can have a significant financial impact on your company! The primary challenge that most teams face in achieving these objectives is a lack of knowledge in the area of project management! By understanding the concepts and theories associated with project management, you will have the skills to lead people, to build better relationships with others and to improve your skills beyond technical knowledge. Our CompTIA Project+ certification class will teach you to have the knowledge and experience to complete projects on time and within budget. In addition to this, the value of the CompTIA Project+ certification opens many career opportunities. Our CompTIA Project+ certification allows you to get your CompTIA Project+ certifications in 5-days. You will acquire the necessary skills to plan and implement IT projects that will positively impact your organization. This CompTIA project+ course offers intense training from industry experts by far.
5 Day Course
This is a comprehensive Hands-On course stressing protective relaying application and reliability to minimize production down time due to power outages. This course covers basic relay operating principles for various types of protective relays providing workers great insight to the importance of relaying for system protection. This course also covers Utility Relay Maintenance provides the fundamental principles of protective relaying, application of protective relaying is presented by the testing and maintenance of the most common relay types. Instrument transformers, over current, frequency, and voltage relay applications are covered in depth with emphasis placed on maintaining overall protective system reliability. This course is geared from small to large industrial plants or municipal distribution systems from basic to complex protective relay needs will find this course highly beneficial.
2 Day Course
Network transport service providers and their users are seeking to rationalize their networks by migrating their existing services and platforms onto IP or MPLS enabled IP packet switched networks (PSN). This migration requires communications services that can emulate the essential properties of traditional communications links over a PSN. Pseudowire Emulation Edge to Edge (PWE3) will specify the encapsulation, transport, control, management, interworking and security of services emulated over IETF specified PSNs. A pseudowire emulates a point-to-point link, and provides a single service which is perceived by its user as an unshared link or circuit of the chosen service. It is not intended that an emulated service will be indistinguishable from the service that is being emulated. The emulation need only be sufficient for the satisfactory operation of the service. Emulation necessarily involves a degree of cost-performance trade-off. In some cases it may be necessary to design more than one emulation mechanism in order to resolve these design conflicts. All emulated service definitions must include an applicability statement describing the faithfulness of the emulation. Switching, multiplexing, modification or other operation on the traditional service, unless required as part of the emulation, is out of the scope of the PWE3 WG. PWE3 operates "edge to edge" and will not exert control on the underlying PSN, other than to use any existing QoS or path control mechanism to provide the required connectivity between the two endpoints of the PW. MPLS is a standards based technology for using label switching and for the implementation of label-switched paths over various packet based link-level technologies, such as Packet-over-Sonet, Frame Relay, ATM, and LAN technologies (e.g. all forms of Ethernet, Token Ring, etc.). This includes procedures and protocols for the distribution of labels between routers and encapsulation. Next Generation Networks are now being built using these technologies to deliver carrier level services with high levels of QoS and at high speed for deployment of all services over common core networks. This course provides a fast technical understanding of these new technologies for developers, system designers and mangers.
2 Day Course
This course provides systems engineers and integrators with a fast technical overview of current state of the art technology for capture, encoding and distribution of High Definition (HD) and 3D television. The course includes technical discussion of the technologies used with practical demonstrations where possible and appropriate. It will try to identify where commercial off the shelf technology exists and compare practical standards that exist for TV distribution. Several distribution technologies exist each with its own advantages and disadvantages. Two groups of distribution technologies will be studied and compared in detail. Firstly delivery of services over radio frequency (RF) systems. This will include point to point microwave, terrestrial broadcast, RF over coaxial cable and over Hybrid Fiber Coaxial cable (HFC) networks. Distribution over optical fiber will also be examined considering the problems of selecting fiber types, transmitter wavelengths and system construction. Point to point single wavelength and multiple wavelength systems will be compared and both active and passive optical network systems (PON) compared. A key part of any services is the compatibility of system component subsystems with each other and with national and International public services. The course will examine the currently available IPTV standards, standards for RF and for fiber optical systems. Where feasible, practical demonstrations within the classroom will be used. These will be used to illustrate elements of the technology difficult to describe. Video presentation of field installations and field deployments will also be used.
5 Day Course
Designed for IT professionals working to become full-time Red Hat Enterprise Linux system administrators, this course is a follow up to Red Hat System Administration I (RH124), includes the RHCSA exam, and continues to utilize today's best-of-breed, contemporary teaching methodology. You will be actively engaged in task-focused activities, lab-based knowledge checks, and facilitative discussions to ensure maximum skills transfer and retention. Building on the foundation of command line skills covered in RH124, you will dive deeper into Red Hat Enterprise Linux, adding to your arsenal of administration skills. By the end of this course, you will be able to administer and troubleshoot file systems and partitioning, logical volume management, access control, and package management. You will take the RHCSA exam on the final day of class.
5 Day Course
This course, as prescribed by industry and OSHA standards, provides a basic awareness level understanding that allows the towerhand to recognize and identify RF safety hazards that may be present, and how to minimize the risk of exposure.
1 Day Course
This course teaches design engineers and technicians the key elements needed for designing Radio Frequency communications systems. The aim is to take experienced fixed wire telecommunications and data professionals from digital fixed line voice and data services and give them an understanding of the principles of radio link and coverage engineering so that they can successfully design and implement microwave, WiFi, WiMAX and simple private cellular mobile services. The course introduces the elementary principles of radio frequency propagation in free space and over cable systems. Students will learn how to design links to match power budgets, calculate impairments, engineer correct polarization systems, determine antenna parameters and read coverage charts. Using spreadsheets students will design links in class case studies for point-to-point links, multi-link loops and areas cellular coverage. This course teaches the key system parameters needed to specify and select the correct equipment such as Effective Radiated Power (ERP) Signal to Noise Ration (SNR), Received Signal Strength Indication (RSSI), Noise Figure (NF) and sensitivity. It includes a survey different kinds of test equipment classes and allows students to practice measurement of key system parameters. It teaches how to survey the location in order to position plant in the appropriate location and how to avoid interference with other services, and how to use the results in engineering a full system design.
4 Day Course
This extensive Hands-On course provides a comprehensive fall protection training program for a communications provider that generally works from roof tops and extension ladders greater than 40 feet. It is the goal of BTS to have the students understand OSHA and ANSI as they apply to their job responsibilities. Upon completion, each student will have the knowledge to be competent in rooftop safety as they will identify unsafe conditions and have authority to take corrective action and have a greater awareness of RF in these environments. Course time: 24 hours. 4-6 hours classroom 6-8 hours Hands-On experience 6-8 hours RF Awareness Classroom
2 Day Course
This Hands-On course Hands-On Provides a solid understanding, functionality, configuration, and troubleshooting the SAGE930A Test Set.
 
This highly intense, vendor neutral, 2-day course provides an in depth exploration of Wide Area Networking Transport Protocols. It compares existin
 
This Hands-On course provides in-depth coverage on the ShoreTel Small Business Edition (SBE), Voice over Internet Protocol (VoIP) telephone system, which integrates voice and data transmission. ShoreTel Small Business Edition (SBE) was created to help empower small business owners with productivity-boosting UC (Unified Communications) applications, while delivering exceptional ease of management and low total cost of ownership. Most standard functions, such as adding or changing phones, and moving users, can be done by anyone with basic IT knowledge and skills. This Hands-On course will allow participants to work with an in-class intranet infrastructure constructed with ShoreTel switches, server and telephones. Upon successfully constructing and testing the in-class Intranet, participants will observe the installation of voice hardware and software on PCs.
3 Day Course
This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting short-haul links. The course introduces the elementary principles of radio used in short-haul radio services. It teaches how to survey the location in order to position access points in the appropriate location and how to avoid interference with other services. The course identifies the problems with alignment of antenna systems as well as teaching what appropriate safety precautions need to be taken.
2 Day Course
This training program provides students with an accelerated schedule. Through a combination of new content, lab exercises, and top notch presentations, students will be integrated in the world of Solaris 10 operating system (Solaris 10 OS) administration and be prepared to take the Sun Certified System Administrator for the Solaris 10 OS Exam, Parts I & II. This accelerated course provides experienced system administrators with the necessary skills to successfully administer Sun Microsystems Solaris 10 OS-based desktop and server systems. Live, breath, eat, and drink Solaris 10 OS administration for one week. Receive vouchers for the Sun Certified System Administrator for the Solaris 10 OS Exam Part I and for the Sun Certified System Administrator for the Solaris 10 OS Exam Part II. This course supports the following two courses: System Administration for the Solaris 10 Operating System Part 1 This course gets you further engaged with the most efficient, secure, and reliable operating system ever built, giving you direct experience with the most essential system administration tasks in the Solaris 10 OS. You will be instructed in crucial system management skills including managing local disk devices, managing UFS file systems, installing and removing Solaris packages and patches, and performing system boot procedures. The course also covers user and security administration, managing network printers and system processes, and performing system backups and restores. This course is the first of a two-part series that helps you prepare for Part I of the Sun Certified System Administrator for the Solaris 10 OS Exam. System Administration for the Solaris 10 Operating System Part 2: This course expands your mastery of the most advanced operating system on the planet: Solaris 10. This course provides you with hands-on experience working with more complex and integrated administration concepts as it builds upon the Part 1 course. You will be instructed in essential system administration skills including configuring network interfaces, managing swap configurations, crash dumps, and core files. The course also covers configuring NFS and AutoFS, as well as system messaging, managing storage volumes and ZFS file systems, setting up naming services, and managing Solaris Zones. This course helps you to prepare for Part II of the Sun System Administrator for the Solaris 10 OS Exam. Note: The hands-on labs offered in this course may involve accessing equipment that resides at a location other than where the training is delivered. Certification: Sun Certified System Administrator for the Solaris 10 OS Part I (CX-310-200) The Sun Certified System Administrator for the Solaris 10 OS Part I Exam is for candidates with a minimum of six to twelve months of experience as a system administrator. The exam presumes the test candidate has an in-depth knowledge of basic UNIX and Solaris OS commands, such as those commands covered in the SA-200-S10 courseware. The exam also presumes the test candidate has system administration expertise for SPARC-, x64-, and x86-based systems. The examination includes multiple-choice, scenario-based questions and drag-and-drop questions and requires extensive knowledge on Solaris OS administration topics, including how to manage file systems, install software, perform system boot and shutdown procedures, perform user and security administration, manage network printers and system processes, and perform system backups and restores. The examination is a prerequisite to the Sun Certified System Administrator for the Solaris10 OS Part II Exam. Test candidates must pass the Part I exam before proceeding to the Part II exam.
5 Day Course
This extensive Hands-On training course combines two of our courses into one 3-day course. This course will be tailored into a 3-day format and will not completely cover the entire 4-days of materials, but will be customized to meet your specific requirements, in the time allotted. The course outlines for each course will have to be looked and marked for the level of importance from high to low, and submitted to BTS for customization. T1T3: A vast majority of Telecommunications companies use T1 (DS1) and T3 (DS3) systems as the primary method of transporting voice and data on their transmission networks therefore, having well trained technicians with the ability to install, maintain and troubleshoot these systems is vital to providing high-quality reliable service to customers in a highly competitive environment. This course is an intense training experience that combines T1 and T3 operation with troubleshooting. For this course, BTS provides a live working classroom lab with typical equipment currently deployed in the telecommunications industry. Students learn how these systems work then are required to use the knowledge to test, troubleshoot and repair the circuits. T1 Spanlines & HDSL: This course will also combine T1 Spanline and HDSL operation with troubleshooting. For this course, BTS provides a live working classroom lab with typical spanline equipment currently deployed in the telecommunications industry. Students learn how these systems work then are required to use the knowledge to test, troubleshoot and repair the circuits. Troubleshooting includes equipment failures, wiring problems, field repeater problems and cable pair problems.
3 Day Course
The Internet Protocol Suite, commonly known as TCP/IP, forms the basis for the Internet and the next generation of telecommunications services. Once technicians understand how they work the next key skill for them to learn is how to analyze and troubleshoot faults. Some services will be delivered and installed by a single organization. TCP/IP and Internet services by their very nature must interface to customer networks and PCs. To function correctly both network service provider equipment and customer devices and networks must be configured to interoperate correctly. This course will teach the systematic approach to troubleshooting and locating faults. Using practical hands-on course exercises technicians will learn what the impact is of likely faults implemented on test configurations within the classroom. Using recognized test tools they will then practice locating and the faults and fixing them.
3 Day Course
Course description coming soon...
8 Day Course
Cour
 
The make-up and structure of telecommunications networks has changed drastically. These changes affect the equipment you purchase, the services you buy, the providers you can choose, and the media you use for transport. One call will no longer take care of all your needs. Without a full understanding of the changes that occurred and how they have affected voice and telephony services, products, and technology, you and your network will become obsolete. This course will provide you with the basics of voice call processing, features, and hardware/software solutions. If your network is converging, you need to comprehend voice technologies to complement your data knowledge. If you are trying to sell or market services, this course will help you with the buzzwords, the technology, and the applications.
2 Day Course
Explore the world of data 2.5/3G, Optical, Frame Relay, ATM Networks, Wireless and more... Networks are converging. No more discrete data and voice networks now it’s all going to be one. If you are a telecom professional, you need to "get" the data side of things. If you don’t know data, you can’t do convergence well. If you don’t know data, you will be left behind as TeleCom Today continues to change with fast growing technologies. TeleCom Networks Today II provides you with an in-depth understanding of the "World of Data," tied to how current advancements fit into today’s networks to build the next generation of telecommunication services. This course has been recently updated, with over 90% NEW content to ensure that it reflects the very latest developments in the world of data.
2 Day Course
This Hands-On 3-day course will train and certify the participants how to safely and effectively deliver this training to new hires and anyone interested in/and working on or around telecommunication wooden poles at the 14, 16, and 18 foot, being able to ascend and descend wooden poles using pole climbing Gaffs, Hooks, Belts, BuckSqueeze Safety, Fall Arrest Systems and associated Equipment and Ladders...
3 Day Course
Course description coming soon...
 
Course description coming soon...
 
Course Objectives
 
Course description coming soon...
 
This 2-Day Hands-On course is a must for persons entering the field of telephone communications. In the first part of this course, students will learn about basic electricity electronics as it applies to telecommunications and basic telephony terms and concepts commonly used in the field today. In addition, the student will learn the basic components of the telephone network from the customer equipment to the outside plant, central office and the toll network. The second portion of this course expands from the basics learned in the first part and covers digital switching, digital T1 and T3 systems, fiber optics and special circuits. Each student will have Hands-On training in basic meter reading, running jumpers, circuit testing and trouble isolation.
2 Day Course
This extensive course has become a very high demand need today, as it starts by introducing delegates to the concept of the next generation of AAA server (after the traditional RADIUS) called Diameter. This is described in depth within the context of the IETF Diameter Credit Control Application.. The course then fits the knowledge of Diameter and the Credit Control Application into the 3GPP UMTS and LTE Charging Management architecture. An overview of the preferred Transport Layer (Layer 4) for Diameter, SCTP is also covered.
2 Day Course
Course description coming soon...
 
This 3-day Hands-On course covers Today’s Triple-Play / IPTV networks that deliver Telephony, IPTV and Internet Access over common telecommunication infrastructures and includes Security and Access control. The success of these service networks depend on being designed, installed, managed and troubleshot to provide the highest quality services available. This course provides practical Hands-On experience to deploy, manage and troubleshoot large-scale carrier IPTV networks. Attendees will learn how to ensure the delivery of the required quality of service for successful TV delivery.
3 Day Course
This Hands-On course will enable attendees to upgrade their knowledge about how Video and Television is carried over IP in state-of-the art systems. At the end of the course attendees will better appreciate how reliable distribution systems using Quality of Service networks can be engineered and faults found using open source and freely available tools, in particular Wire Shark. TV and video delivery systems increasingly run over networks based upon IP within TV head-ends as well as for delivery and distribution to customers over access networks. Engineers need an appreciation of how these services can be deployed reliably in redundant systems. The course will comprise extensive Hands-On labs deploying “learning by discovery” techniques to reinforce practical field service skills. The course will teach you how to analyze traffic running between networks and set top boxes, between switches and routers within distribution networks, multiplexer streams running between head ends and network management systems as well as locating the source of blocking, freezing and picture breakup. Attendees will also analyze the protocol exchanges and experiment to identify how failures impact the service and how security attacks can be detected and defeated. This class can also be customized to add additioanl Hands-On sessions monitoring and troubleshooting live services, upon request.
4 Day Course
Carriers are introducing IPTV services using IPTV set top boxes. Customer services staff will need to support these new services to assist customers who use their services and to troubleshoot service calls to identify those which need technician service calls. This will enable attendees to upgrade their knowledge about how Video and Television is carried over IP in state-of-the art systems and to recognize the key symptoms of particular faults that can occur. At the end of the course attendees will be able to ask customers questions about their service and identify the difference between simple mis-operation of the service and serious network or service faults needing technician call-out. Attendees will observe typical fault conditions within class to familiarize themselves with what customers might observe and practice troubleshooting test situations to identify the potential faults.
2 Day Course
Carriers are introducing IPTV services using IPTV set top boxes. Installers will need to be able to understand how IPTV services function so that they can verify that the service is functioning correctly across the network access. Once the service has been verified the installer must be able to configure and interface the customer TV to the service. When error conditions occur installers must be able to identify them and troubleshoot the source of problems and where possible reconfigure the service to fix the faults. At the end of the course attendees will be able observe IPTV services and recognize typical fault conditions and their fixes. They will be able to analyze traffic to identify the service works correctly as well as troubleshoot Set top box problems within the customer premises when they occur. Attendees will observe typical fault conditions within class to familiarize themselves with what customers might observe and practice troubleshooting test situations to identify the potential faults.
3 Day Course
Voice over IP is being widely implemented both within companies and across the Internet. The key problems with IP voice services are maintaining the quality of the voice service and ensuring reach-ability of all users. Technicians are often required to troubleshoot services beyond just swapping out phones and switches and need to develop skills to identify the source of problems when interconnection between different vendor equipment is involved. This course will teach you how to use protocol analyzers to capture traffic and analyze the source of problems. It will teach how VoIP services are carried between IP Phones and Analog Telephone Adaptor to IP PBX Servers. It will also teach how SIP protocols used to interconnect servers can be analyzed to test and verify services. Attendees will set up and examine calls inside the classroom and observe how an Internet simulator can be used to introduce the kinds of problems that may be observed when connecting over Internet services. They will then learn how to troubleshoot and fix typical faults. Students will configure WireShark protocol analyzer, Soft Phones and Asterisk IP PBX software on their own Laptop computers. They will then use this software to learn how to build, test and troubleshoot VoIP services Hands-On.
4 Day Course
This extensive course delivers an in-dept overview of DWDM and how it can be used in small carrier networks. The course will examine why DWDM might be used, compare its operation with single wavelength and Course Wavelength systems and identify the advantages and challenges. The course will then examine how SONET systems function so that attendees can appreciate the different levels in the hierarchy and how different OC levels perform. Many modern optical systems now carry IP, so the course will then go on to examine routing and switching technologies used by Cisco. The course will also compare different classes of Cisco routers and identify the advantages and applications for each of the different types. This course will then bring together the concepts learned to identify how modern carrier networks can take advantage of these technologies today and how the technology is likely to evolve over the next few years.
2 Day Course
The course introduces you to the building blocks of IPTV. You will learn what IPTV is and what it isn’t and why companies in the telecommunications industry are engaging in IPTV deployments. You will also learn about video production and distribution and the services offered in the IPTV product. This course describes the technical architecture of the IPTV solution and how an IPTV provider’s operational processes will change. This course also covers in-depth comparisons, trends, technologies used and the future of IPTV, plus alternate broadcast approaches currently used in the cable and satellite industry. This course will also provide in-depth details for modern television broadcast systems and infrastructures, with particular focus given to the delivery of TV over the Internet. This will encompass both IPTV and Video on Demand (VoD). The course is designed to give students practical and real-world experience to this technology, equipment and network architectures that are being utilized to deploy these services. Lastly, this course provides an incredible comparison to other broadcast technologies and markets today.
1 Day Course
This Hands-On course will provide programmers and integrators with the skills necessary to construct extensive UNIX shell scripts. Attendees will confidently be able to put together and maintain complex shell programs and much more.
3 Day Course
This Hands-On extensive course is needed in order to climb safely and efficiently, a lineman needs to understand and practice climbing techniques. This course introduces two methods used for climbing wooden poles and will cover the proper techniques for safetying-on and off, methods of adjusting a safety strap while working on a pole, and the basic technique of maneuvering around a pole. This course also covers and describes the safe use of the popular BuckSqueeze Safety Strap, and other fall arrest systems. A field performance report will be made on each attendee as well as a final written and performance test. The FPR will be signed by the instructor and the attendee. Attendees not performing to the basic standards will be given an incomplete. Any attendee that violates the safety rules established by the instructor will be kept on the ground and not allowed to continue the course. Safety comes first, within seconds serious injury can occur and lives can be lost. NOTE: Hands-On Pole Top and Bucket Truck Rescue Certification can be added as an additional day, making this a 4-day course upon request.
3 Day Course
This Hands-On course is a must for your cable locating technicians. Today's congested underground environments with the massive deployment of fiber optic cables, and existing copper in the ground, there are too many uncertainties out in the field. Without the proper training, one missed locate can cost you a lot of money and major headaches. Today's digital locators have pinpoint accuracy, and are superior to locators of the past. We will show you how to use these new locators and the locators you have on-site. This course can also be geared to and/or include: -Sheath fault locating
2 Day Course
VMware View class offers participants the most extensive training available in the Installation, Configuration and Management of VMware View 5. Each participant will work Hands-On with real servers to build and administrate their own complete VMware View 5 environment from the ground up. The primary reason that our course offers participants a more comprehensive experience than other courses is that each student gets to install and configure a complete VMware® vSphere™ 5 environment designed specifically to support Virtual Desktops. While other providers cover Virtual Desktops as an isolated topic; we believe that an understanding of the infrastructure (VMware vSphere 5) provides participants with an invaluable insight into the functionality of their VMware View 5 environment! Once the infrastructure has been provisioned, participants install VMware View 5 and begin the process of learning how to maximize their administrative efficiency while managing VMware View 5 environments while maintaining the highest levels of Virtual Desktop security. During class we focus on Real-World Virtual Desktop deployment scenarios using the available GUI tools; the vSphere Client, vCenter Server, and the VMware View Manager. Our VMware® View™ 5 Virtual Desktop Deployment follows true Cloud Practice in deploying Infrastructure as a Service (IaaS). Because we provision completely separate resources for each participant, everybody gets unique firewall rules, and everybody gets to connect separately to his/her Virtual Desktop environment from the internet, when it is complete!. The VMware® View™ 5 Virtual Desktop Deployment class features over 50 hands-on Step-By-Step Labs (SBS LAB™), complete with detailed instructions, full-color documentation and screenshots of all steps. The book alone is sure to become one of the most valued reference materials in your library and more...
4 Day Course
This Hands-On course provides in-depth coverage on Voice over IP (VoIP), which integrates voice and data transmission, is quickly becoming an important factor in network communications. It promises lower operational costs, greater flexibility, and a variety of enhanced applications. This course provides a thorough foundation to this new technology to help experts in both the data and telephone industries plan and support their VoIP networks. The hands-on labs are very useful methods to understand the A-Z of VoIP.
3 Day Course
LTE promises greatly accelerated data rates — even when mobile users are traveling at hundreds of kilometers per hour. However, as LTE moves from the labs into actual deployments, debates over the glaring gap in delivering voice over an LTE network are growing. Voice is the major revenue generator for operators, and voice-over-LTE (VoLTE) is now being touted as the technology of choice for delivering voice to LTE networks. In this course our SME will cover the benefits of VoLTE, and the challenges (both pre-deployment and post-deployment) faced by manufacturers and operators developing and deploying VoLTE networks and more...
2 Day Course
This course provides learning and practice in VSAT satellite networks, from the standpoint of remote-site installation and operation. Satisfactory completion of this course qualifies a technical individual to work on commercial satellite communications projects wherein VSATs are installed, commissioned and then support a broad range of government and industrial environments. It provides a technical foundation and a practical understanding of VSAT installation and operation. The certificate of satisfactory completion is issued by an accredited education institution and by a highly experienced satellite Subject Matter Expert.
4 Day Course
This Hands-On Web programming course provides a thorough introduction to implementing a full-featured Web site on the Internet or corporate Intranet, including implementation of dynamic content using JavaScript and related tools. Starting with thorough coverage of XHTML and Cascading Style Sheets (CSS), the course progresses to the implementation of dynamic client-side content using JavaScript. Hands-on exercises are performed throughout each day to demonstrate key concepts and much more.
5 Day Course
This Hands-On course provides Active Directory Technology Specialists an introduction to Active Directory server roles in Windows Server 2008. The course is intended for entry level students who want to get familiar with the Active Directory server roles and their basic functionality.
3 Day Course
This Hands-On course is highly interactive and consists of theory with plenty of hands on practical content. It will provide support staff new to LINUX with a sound appreciation of this powerful operating environment. This course provides attendees with knowledge and confidence to provide day-to-day support of LINUX based systems. Attendees will gain a fundamental knowledge of the LINUX operating system and be able to use some of the more advanced LINUX facilities. In addition, they will be able to provide basic support on a day-to-day basis for LINUX-based systems.
3 Day Course
 

 

Outside Plant
Pole Climbing Pole Climbing
Pole Top Rescue /1st Aid/CPR Cert Pole Top Rescue /1st Aid/CPR Cert
OSHA Confined Space OSHA Confined Space
OSP Bonds & Grounds OSP Bonds & Grounds
Telephone I & R Telephone I & R
Noise Mitigation Noise Mitigation
Copper Splicing Copper Splicing
OSP Tester, Fault Loc... OSP Tester, Fault Loc...
DSL - IMT DSL - IMT
T1 & T3 T1 & T3
T1 Spans & HDSL T1 Spans & HDSL
Adv. OSP/DSL Field Adv. OSP/DSL Field
Special Circuits Special Circuits
OSP Fault - I&R OSP Fault - I&R
IPTV Intallers IPTV Intallers
Fiber Optics -ER Fiber Optics -ER
CO Bonds & Grounds CO Bonds & Grounds
Utility Locating Utility Locating
Fiber Optics-Industry Apps Fiber Optics-Industry Apps
xDSL xDSL
IPTV for Telecos IPTV for Telecos
Cat 5-6-7 Cert Cat 5-6-7 Cert
MetroE Field-Tech MetroE Field-Tech
Air Pressure Air Pressure
Air Dryer Air Dryer
Click Here For More Courses
Central Office
CO Bonds & Grounds CO Bonds & Grounds
CO Power CO Power
CO IMTR CO IMTR
SONET/SDH SONET/SDH
ISDN ISDN
Frame Relay Frame Relay
SS7 SS7
DDS DDS
Internetworking ATM Internetworking ATM
DWDM/Routing DWDM/Routing
DMS10 DMS10
DMS100 DMS100
MetroE Field-Tech MetroE Field-Tech
T1 & T3 T1 & T3
T1T3 for CATV T1T3 for CATV
Special Circuits Special Circuits
CS 1500 Centrex CS 1500 Centrex
VoIP/Data-Voice VoIP/Data-Voice
BGP BGP
Nortel/Norstar CallPilot Nortel/Norstar CallPilot
Nortel BCM50 Nortel BCM50
Metro Eternet Metro Eternet
Digital TV Crossover Digital TV Crossover
Click Here For More Courses
Fiber Optics
Und. Fiber Und. Fiber
Fiber ISP/OSP Combo Fiber ISP/OSP Combo
Hands-On FTTH Hands-On FTTH
Fiber Management Fiber Management
Fiber WAN/Storage Fiber WAN/Storage
Fiber Adv. Testing Fiber Adv. Testing
Fiber Optics Adv. Splicing Fiber Optics Adv. Splicing
Fiber Optic - ISP/LANs Fiber Optic - ISP/LANs
Fiber Optics -ER Fiber Optics -ER
Adv Fiber Optics Adv Fiber Optics
FTTH-NGN FTTH-NGN
Fiber Optics-Industry Apps Fiber Optics-Industry Apps
Click Here For More Courses
IT/Networking
Internetworking Essentials Internetworking Essentials
Adv. Internetworking Adv. Internetworking
Network+ Network+
A+ Cert A+ Cert
Gigabit Networks Gigabit Networks
SONET/SDH SONET/SDH
CCNA BootCamp CCNA BootCamp
TCP/IP TCP/IP
SNMP SNMP
Bridges, Routers & Switches Bridges, Routers & Switches
Network Management Network Management
Advanced Networking Advanced Networking
Cisco Simplified Cisco Simplified
Metro Eternet Metro Eternet
FTTH-NGN FTTH-NGN
IP-CAST IP-CAST
CS 1500 Centrex CS 1500 Centrex
Digital TV Crossover Digital TV Crossover
LTE-In Depth LTE-In Depth
LTE Core LTE Core
LTE Air Interface LTE Air Interface
LTE and 4G LTE and 4G
LTE Charging Mgmt and Apps LTE Charging Mgmt and Apps
Mobile Detection Mobile Detection
Carrier Wireless Carrier Wireless
VoIP/Data-Voice VoIP/Data-Voice
VMware View VMware View
Click Here For More Courses
Energy / Power / Safety
OSHA Confined Space OSHA Confined Space
Ladder Safety and Fall Protect Ladder Safety and Fall Protect
Mine Safety Mine Safety
Voltage Cable Splicing Voltage Cable Splicing
Elec Transformer Elec Transformer
Power Quality Power Quality
Substation Testing Substation Testing
Elec Testing Elec Testing
Click Here For More Courses
Certification Courses
CCNT - Cert CCNT - Cert
CTP Prep CTP Prep
Network+ Network+
A+ Cert A+ Cert
CCNA BootCamp CCNA BootCamp
MCSA-Core-1 MCSA-Core-1
Fiber ISP/OSP Combo Fiber ISP/OSP Combo
Click Here For More Courses
Additional Courses
TeleCom Mgmt TeleCom Mgmt
TeleCom Tech TeleCom Tech
Emerging Tech Emerging Tech
Understanding IPTV Understanding IPTV
IPTV for Telecos IPTV for Telecos
IPTV Tech IPTV Tech
TelCom Network Testing TelCom Network Testing
TeleCom 1 TeleCom 1
TeleCom 2 TeleCom 2
Nortel CS1000 Nortel CS1000
NARS/BARS NARS/BARS
Nortel/Norstar CallPilot Nortel/Norstar CallPilot
Metro Eternet Metro Eternet
CallPilot User/Sys Admin CallPilot User/Sys Admin
CallPilot Basic Admin CallPilot Basic Admin
CS1000 End User CS1000 End User
CS1000 & TM CS1000 & TM
Nortel/Norstar MICS Nortel/Norstar MICS
Nortel CallPilot Nortel CallPilot
IPTV Intallers IPTV Intallers
Fiber Optics-Industry Apps Fiber Optics-Industry Apps
CS 1500 Centrex CS 1500 Centrex
Digital TV Crossover Digital TV Crossover
LTE-In Depth LTE-In Depth
LTE Core LTE Core
LTE Air Interface LTE Air Interface
LTE and 4G LTE and 4G
LTE Charging Mgmt and Apps LTE Charging Mgmt and Apps
Mobile Detection Mobile Detection
VMware View VMware View
Click Here For More Courses
 

BTS Offfers BICSI CECs
BTS offers BICSI CECs for most of our courses. You can find out more information about our BICSI CECs by clicking here.

Copyright Information
Product names mentioned herein may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of the name BTS, inc./the url: www.btstraining.com is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between BTS, Inc. and the trademark/servicemark proprietor.