Additional Courses

With the evolution of color digital television and digital broadcasting systems we have seen the rapid evolution of TV and video over the past 10 years. Direct satellite and digital cable systems now offer both standard definition and High definition TV. Analogue terrestrial TV broadcasting is being replaced entirely with digital and HDTV over terrestrial systems. The natural next step after HDTV will be the introduction of 3D services but the standards and technologies for this is more complex and, until recently, less well developed. With the completion of DVB standards for Mutliview coding (MVC) enhancements this is now set to change and allow 3D services to expand. This Hands-On course will provide a technical overview of the challenges of delivering 3D video services. It will address the visual perception issues as well as the mechanisms of encoding and transporting 3D TV services. The course will then look at the competing systems that already exist as well as the parts of the standardization that have been completed and available, as well as vendor independent standardization. Hands-On exercises will allow students to build 3D Video presentations and experiment with different ways of viewing 3D TV applications and services.

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting WiFi equipment used inside and outside building for public and private hotspot services. The course introduces the elementary principles of radio used in WiFi services. It teaches how to survey the location in order to position access points in the appropriate location and how to avoid contention with other 802.11 services. Students are taught how to select the appropriate antenna type for the selected location and position plant inside and outside as required. The correct safety procedures and service configuration options will be learned in this course. Students will undertake practical exercises to install devices, undertake the appropriate configuration, measure signal strength, loss, Signal to Noise ratio and survey a site.

This Advanced Hands-On course is designed for technicians responsible for the installation, programming and troubleshooting of BCM 50, 200 , 400 & 450 systems. Students will have live Hands-On Labs to perform various exercises giving them the practical experience and troubleshooting methods with the BCM and VoIP systems. Attendees, will actually work with a live system gaining the experience needed for everyday responsibilities as well as topics covered for those preparing and in pursuit of obtaining their BCM Certification. Anyone pursuing their BCM Certification and or require an advanced skill-set should have already attended the 5-day Beginner BCM 50, 200, 400 & 450 Avaya/Nortel Certification Prep Course or can alternatively attend the 10-day BCM 50, 200, 400, 450 & VoIP Comprehensive Avaya/Nortel Certification Prep Course. The assessment test offered at the end of this course does not grant certification, but will help each student evaluate his/her likelihood of passing a certification exam.

This highly intense Hands-On 2-day or 3-day course, depending on the number of Dryers to be covered. (ADK, Chatlos, Dielectric, or McIntire). Students will gain an in-depth Real-World experience on Air Dryer Technique, Routine Maintenance and Troubleshooting.

This highly intense Hands-On 3-day or 4-day course provides an in depth Real-World experience of Air Pressure and Leak Locating with a Hands-On Lab environment, giving students a Real-World experience using the pneumatic training simulator...

This course provides an introduction to CMS Supervisor. It is designed to educate contact center supervisors on how the system operates, what their reporting options are and, how to locate and run reports in order to manage the contact center efficiently and effectively. This course covers areas such as reporting and agent skills administration. It explores the back-end of CMS administration, including back-ups, terminal administration and setting up new supervisor logins. It also introduces attendees to the understanding and writing of vectors.

This course builds on Avaya Communication Manager basic system administration and will allow system administrators to become proficient in the administration of more advanced features and functionality of their communication system.

This course provides training on how to perform basic administration functions using Avaya Communication Manager (Definity). The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.

This course will provide participants the ability to carry out maintenance, diagnostic and troubleshooting activities as it pertains to their Avaya communication system. It will also give them the knowledge to access and interpret maintenance reports.

This course builds on the Avaya Modular Messaging basic system administration and will allow the attendees to build more complex caller applications and undertake more complex system administration functions. This course involves call flow design and implementation from the voicemail system perspective. Case studies are included in this course.

This course provides training on entry-level skills on how to perform basic system administration activities using Avaya Modular Messaging. The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Modular Messaging.

This Hands-On specialized course, is designed for technicians that have gone through Avaya self-paced and/or on-line learning programs. This course will reinforce knowledge gained by performing day-to-day Hands-On skill sets relating to the Configuration, Troubleshooting and Programming of these Avaya system servers, gateways, stations and multi-platform phones, programming features and much more...

This course provides insight into and allows participants to develop a knowledge of VoIP and Network regions. This course will enable participants to understand and administer network regions within their voice infrastructure.

This Hands-On 3-day course will equip, educate and enable your technicians how to self maintain and administer programming changes to the Avaya/Nortel Norstar Telephone systems and components through an intensive, hands-on instruction throughout this training.

This Hands-On course is customized to meet the needs of the students and taught based on the Avaya/Nortel NTP’s for this product. The course consists of 2 days of training on Call Pilot aimed at covering the features and applications on Call Pilot.

This Hands-On course is designed for telecom individuals (technicians, administrators, end users, managers) who wish to gain knowledge about the CS 1000 features, Telephony Manager (TM) Station Administration and CallPilot Administration. This course will discuss programming of specific features in the PBX as well as through TM. Also, a discussion of programming CallPilot users to include proper implementation of mailbox classes, templates and restriction and permission lists. Other areas covered in the extensive course includes backups, security and application builder.

This Hands-On training course is designed for personnel who maintain hardware and program basic database information in a Meridian 1 Option 11C system that contains a CallPilot server.

This beginner level course is designed for technicians, customer service representatives and system engineers responsible for the configuration, installation and/or programming of BCM systems. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. Note: CallPilot voice mail programming can be covered in this course.

This beginner level course is designed for personnel responsible for completing programming records, installing, programming and/or troubleshooting Norstar CICS & MICS. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered. The assessment test offered at the end of the course does not grant certification. Avaya/Nortel does not offer certification on Norstar products.

This 1-day Hands-On course covers an introduction to the Internet and its components 
and High Speed Internet services. Attendees will gain a tremendous Hands-On experience on the set-up and configuration of LANs (Local Area Networks) & Networking Technologies. Students will learn routing procedures of the internet and an overview of internet protocols. 

The course also provides Hands-On labs to install routers, modems and associated software and hardware to access the internet. The training also includes configuring the networks for wireless access and the installing of wireless adapters and much more...

This 3-Day Hands-On course is a must for persons entering the field of telephone communications. This course will answer the question “why am

Considerable concern has resulted from reports that Google, and what has been reported as more than 20 other companies, have fallen under hacking attacks thought to emanate from China. There is nothing special about news of hacking. What has changed is the recent realization that it is likely that the latest breed of hacker is no longer an individual amateur wanting to prove their individual skill as a challenge, but may well be serious government funded professional group. It is thought that attacks have been perpetrated on commercial, banking and defense corporations as well as high profile Internet businesses like Google and Yahoo. With potential in the future from terror groups as well, detecting attempted intrusions attacks early and effectively is critical, not just to protect human rights, as was thought to be the motivation for the Google attacks but also to protect major commercial Interests and national security. Detecting potential attacks and being aware of likely threats is important to all organizations. It is no longer just security experts that need security skills, but it should be within the knowledge base of all technical professionals. This course provides an understanding of the jargon that surrounds this field. It analyzes the different classes of attack that have been identified and examines some of the methods that have been employed by hackers. Having established the form of the threats it teaches how to detect and recognize these threats without crippling the networks being defended. It then goes on to establishing countermeasures and good practice to minimize or remove the threats. Students learn the inner workings of the "real" TCP/IP protocols from intrusion detection points of view. In addition to studying the normal or expected TCP/IP conventions and behavior the course examines malicious or unexpected patterns that may be seen in the wild. This provides participants a more accurate view of real world situations that they would encounter and prepares them to determine what is going on in the actual network traffic. WireShark is used to produce an audit trail of traffic flowing in and out of the network and allows packet content to be analyzed for abnormalities. Students learn how to recognize the warnings and alerts produced by intrusion detection systems and determine the source of problem as well as capturing pertinent activities afterwards. Hands-On exercises on analysis tools are used to achieve this. The course finally goes on to examine how Intrusion Detection Systems can be deployed to automate detection and potentially undertake countermeasures to protect.

This extensive and practical Hands-On course is designed for technicians responsible for the installation, programming and troubleshooting of BCM 50, 200, 400 & 450 systems. Students will have live Hands-On Labs to perform various exercises giving them the practical experience and troubleshooting methods with the BCM and VoIP systems. Attendees, will actually work with a live system gaining the experience needed for everyday responsibilities as well as topics covered for those preparing and in pursuit of obtaining their BCM Certification. Anyone pursuing their BCM Certification and or require an advanced skill-set, should also attend the 5-day Advanced BCM 50, 200, 400, 450 & VoIP Avaya/Nortel Certification Prep Course or alternatively attend the 10-day BCM 50, 200, 400, 450 & VoIP Comprehensive Avaya/Nortel Certification Prep Course. The assessment test offered at the end of this course does not grant certification, but will help each student evaluate his/her likelihood of passing the certification exam(s).

Course description coming soon...

This Hands-On course details activities in PBX, SDN and AppBldr to maintain and create auto-attendants. All blocks discussed and part of Hands-On practical exercises. Learn tips and techniques for creating and maintaining apps.

This course is designed primarily around building of mailboxes. Hands-on session for adding mailboxes only. General information exchanged regarding system screens and Application Builder with no hands-on.

This beginner level course is designed for personnel responsible for installing, programming and/or troubleshooting BCM CallPilot or Norstar CallPilot 100/150 voice mail systems. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. Prior to the class, students will be allowed to choose which CallPilot hardware platform and documentation they prefer to use during the training. The assessment test offered at the end of the course does not grant certification. Avaya/Nortel does not offer certification on Norstar products. Avaya/Nortel does not offer certification on BCM CallPilot independently.

This Hands-On course details all User Administration screens, including building mailboxes, templates, mailbox classes, RPLs, SDLs, saving searches for maintenance tasks. Explanation of CP ports, Security, System, and Management related screens. PBX programming in support of CP also discussed. Hands-On practical exercises reinforce information exchanged.

This Hands-On 3-day course is customized to give Technicians the confidence and skills to maintain Fiber Optic systems and Data Networks from port to port. (ETA Certification is available upon request) The Technicians will be taught how to properly splice fiber, both fusion and mechanical, test and troubleshoot a fiber system. Also, in today’s FTTH and LAN data systems technicians need to be able to properly inspect and repair faulty connectors. A portion of this course is used to cover termination techniques and testing of connectors, patch cords and couplers. Many of the Data systems used today will also include portions of Cat 5 and 6 cabling. Like the Fiber Optic systems, this bit rate is dramatically increasing giving the importance of proper installation and testing of these systems. This course will cover the transmitting capabilities of Cat 5 and 6 cable, proper termination and testing a data system. Those who complete this course will be productive and knowledgeable in both Fiber Optic and Category 5 and 6 cabling. This training is geared for the voice, video and data technician. Our SME’s have the field experience to find the answers to real live scenarios, providing students with a “Real-World Experience”

This Hands-On course will train students how to properly Build, install, terminate, and test Category 5/6 cables. This course covers the latest standards, tools, and techniques used today's cable installations. This course is full of hands-on lab exercises. Each student will build, terminate and test Category 5/6.Neat, quality, workmanship is enforced throughout this course. Those who complete this course will be productive and knowledgeable in Category 5/6 cabling and have a strong understanding of both Fiber Optics and COAX/CATV Cabling. Our SMEs have the field experience to find the answers to real live scenarios, providing students with a Real-World Experience

This Hands-On CCNT BootCamp is designed to include all six CCNT courses (Basic Telecommunications, Data Communications, Computer Telephone Integration (CTI), Local Area Networks (LANs), Broadband Technologies, Voice over IP (VoIP) Essentials) into a exam focused training that will give students a broad, knowledge-based introduction to core terms, concepts and skills in convergence technologies. To obtain this industry-valued credential, an individual must pass six competency tests in the following disciplines listed below:

This Hands-On Combo Beginner and Advanced BCM course is designed for technicians responsible for the installation, programming and troubleshooting of BCM 50, 200, 400 & 450 systems. Students will have live Hands-On Labs to perform various exercises giving them the practical experience and troubleshooting methods with the BCM and VoIP systems. Attendees, will actually work with a live system gaining the experience needed for everyday responsibilities as well as topics covered for those preparing and in pursuit of obtaining their BCM Certification. Anyone pursuing their BCM Certification and or require an advanced skill-set this combo course will cover both the 5-day Beginner BCM 50, 200, 400 & 450 Avaya/Nortel Certification Prep Course and the Advanced BCM 50, 200, 400, 450 & VoIP Avaya/Nortel Certification Prep Course. The assessment test offered at the end of this course does not grant certification, but will help each student evaluate his/her likelihood of passing a certification exam.

The course will be tailored based on Customer Needs and Requirements. This course can include both topics or individual topics.

The course will be tailored based on Customer Needs and Requirements. This course can include both topics or individual topics.

During this course Voice Frequency, DDS, ISDN, FT1, DS1-DS3, and SONET technologies are examined in detail to create a solid technical foundation. The participants are led through applications for installation and troubleshooting of these technology networks, as well as numerous Hands-On exercises using the T-BERD test sets. i.e. 211, 224, 310, 2310, etc. BTS encourages student(s) to bring their any test-equipment, to incorporate into our Hands-On Labs to gain valuable experience by using their own equipment throughout this course.

Keeping up with all the Technology changes and demands of Today, is always a pressing demand. BTS provides an extensive look into the Emerging Technologies of Today. The Internet is changing the way applications are used, mobility and bandwidth are just never enough. The aggressive deployment of FTTx, Wireless, VoIP, Softswitching, and an IP core networks have significantly changed metro and wide area communications as we know it. The focus of this course is to provide an overall scope of these complex technologies as well as defining all the pieces and how they work together in Today's Technologies.

Course description coming soon...

Carriers have offered connectivity services based on traditional TDM, Frame Relay and ATM for many years. However customers now use Ethernet as the interface of choice for virtually all services and applications. The cost of operating separate networks to provide each service, as well as the need to sell higher bandwidth services than can be offered with traditional networks, is forcing carriers to move to newer, more cost effective technologies, namely Ethernet, Backbone Bridging, IP and MPLS. Ethernet and IP have allowed networks to deliver high bandwidth and new services with greater flexibility, while MPLS has allowed these new services to become more "carrier-class", offering the connection-oriented behaviour, quality of service, and reliability normally associated with traditional technologies. However the signalling and routing costs of MPLS and layer 3 solutions have still been significant, which has lead to the development of other layer 2 Provider Backbone Transports (PBT) and Provider Backbone Bridging (PBB) solutions for small to medium scale carrier metro services. The Metro Ethernet Forum has evolved a set of standard service definitions for the kinds of Ethernet services customers now require. These can deliver services between sites that look to customers like end to end Ethernet. For carriers they can emulate other traditional TDM services over the same infrastructure and deliver all services over a common unified network by adding Pseudo Wire Emulation edge to edge (PWE3). This course provides an in-depth look at carrier Ethernet technologies, the Metro Ethernet Forum specifications for services and how these can be delivered over carrier core networks along with other services deployed over PWE3.

This Hands-On CCENT preparation course is the NEW delivery method to help students pass their 1st exam toward multi-level certifications, the ICND1 is the first part in the two-part updated Cisco ICND curriculum. This course is part of the following Certifications Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) CCIE Voice (CCIEV Voice) CCIE Security (CCIES Security) ICND1 training course is your starting point for Cisco certifications, preparing you for Exam 640-822 ICND1 and CCENT certification. This course will focus on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise network, including configuring a switch, a router, and connecting to a WAN and implementing network security. A Student should be able to complete configuration and implementation of a small branch office network under supervision.

Course description coming soon...

Fiber optic systems are a key part of new communications services. Teir success depends upon good design. This Hands-On course will cover the particulars of how fiber optic networks are designed within the context of complete communications systems or construction projects. It will and provide an in depth knowledge of processes in delivering new services and selecting the most appropriate plant for successful fiber optic system. The focus is geared on the design. This includes network protocols, network configurations, optical cabling, industry communications standards, and determination of fiber count, hardware selection, splicing /termination methods, cable system testing/troubleshooting and proper documentation. This Fiber Optics Designer course provides detailed instruction and Hands-On labs of fiber optic design throughout the course. Certification(s): ETA (FOD) Fiber Optic Designer or FOA (CFOS/D) Certification can be administered during this course, upon request.

This course covers NARS and BARS features and programming options which automatically route calls over the most cost-effective trunk facility available at the time of the call. This course will also provide a practical Hands-On approach to provisioning, maintaining, interpreting, and reviewing a Basic Alternate Route Selection (BARS) database and a Network Alternate Route Selection (NARS) database on a Private Branch Exchange (PPX) using the Command Line Interface (CLI), and much more...

In this Hands=On course you will learn how to install, administer, and manage Windows XP. The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional. This course is based on the final, retail release of Windows XP Professional. This course will prepare for your Microsoft Exam 70-270 and can also be an elective course to obtain your MCSA Certification.

This Hands-On course, is geared for students who are new to Microsoft Exchange Server and will learn how to configure and manage a messaging environment in accordance with technical requirements. Students will learn how to install Microsoft Exchange Server 2007 and manage routing, client access, and the backup and restore of databases. They will also learn how to manage addressing and recipient objects such as mailboxes, distribution groups, and contacts.

This Hands-On course is geared toward troubleshooting faults in IP services using protocol analyzers on their own for the first time. Its aim is to make them comfortable with using the key functions of a protocol analyzer and then to learn how to systematically locate and find faults. It will then teach the fundamentals of how IP and Internet Protocol works by using practical analysis of classroom using and Internet simulator to demonstrate the impact of packet loss, delay variation and miss ordering of traffic. Students will then apply their skills to analyze real Internet service traffic over Wireless links. Attendees will also analyze the protocol exchanges and experiment to identify how failures impact the service, fix the faults and confirm their success by retesting services. This class can also be customized to add additioanl Hands-On sessions monitoring and troubleshooting live services, upon request.

The Internet Protocol Suite, commonly known as TCP/IP, forms the basis for the Internet and the next generation of telecommunications services. It is now at the core of all modern mobile phone networks, is used for the distribution of television services, carries electronic mail and is at the heard of all PC networks. Understanding how the protocols function and interact with each other is critical for engineers and technicians who will configure and troubleshoot next generation systems. This course introduces the basic fundamentals of the Internet Protocols suite using hands-on exercises to develop practical skills. Attendees will learn the workings of the protocols and then stage by stage build a complete Internetworking system including all the necessary servers to make it function. They will use their own lap-top computers with free software supplied to construct a the service, including LANs, Routers and wireless LAN connections.

This Hands-On course provides an introduction to DSL Services and IPTV installation for installation technicians and technical support staff. This course will provide an understanding of the function and operation of the equipment installed on customer site, installation testing of DSL Routers, Wireless Access devices, IPTV Set top boxes as well as their connection to modern TVs and Flat screen monitors. This course will address technologies in the DSL Access as well as typical home networking equipment used by customers to which devices may be attached. It is designed for installers who need a fast grounding in the technology, equipment and network architectures as well as identifying problems or failures. Attendees will use Hands-On labs and use Protocol analyzer, wireless analyzer and IPTV transport stream analyzer software to test services. We will also incorporate client equipment and testing tools into our labs to train the students on equipment they are actually using.

With the introduction of Next Generation Networks to telecommunications carrier infrastructures, customers expect a full range of Triple Play services. These include High-Speed Internet Access, Voice Telephony and Television delivered over the same network interface. Existing infrastructures often contain copper loops that must be used to deploy these services. There are several key challenges to delivering IPTV. It will be necessary to deliver TV quality that can match existing over-the-air and cable delivery. It will be necessary to ensure that all services can be delivered together and will not significantly affect the performance of other services. The TV service must be designed, sized and built so that it can grow profitably as take-up increases and can evolve as the technology develops. To meet these challenges a good understanding of IPTV technology is vital. This course will deliver a comprehensive understanding of the IPTV technology, covering major aspects of the IPTV standard from a business, network. service, architecture, hardware, software, protocols and platforms perspective. It will include practical demonstrations of IPTV transport, Web access and voice active together over a classroom network. It will study practical experiences of early IPTV deployments and consider the sizing, performance and reliability aspects of IPTV service delivery. It will also demonstrate how IPTV transports can be captured and their quality analyzed for monitoring performance. It will further demonstrate how reliable services can be delivered to match defined service criteria.

This 3-day Intermediate course provides in-depth details for modern television broadcast systems and infrastructures, with particular focus given to the delivery of TV over the Internet. This will encompass both IPTV and Video on Demand (VoD). The course is designed to give students practical and real-world experience to this technology, equipment and network architectures that are being utilized to deploy these services. The course also provides an incredible comparison to other broadcast technologies and markets today.

This powerful 3-day Advanced course covers both television and networking technologies which make up our New IPTV Technologies Today. Once Television could only be received over the air, via cable or via satellite. Today TV can be delivered over Internet Protocol (IP) services as well. Broadband carriers are offering Triple-Play networks where voice telephone, TV and Internet access are carried over the same network. Even Cable and Satellite operators now wish to converge towards this new common IP approach to enable delivery of TV to PCs, mobile devices and provide high digital options as well as High Definition TV. To be successful in this new technology, knowledge of both television and networking technologies is a must. This course will provides 'Hands-On' Real-World experience by having students Configure, Implement and Send and Receive IPTV over a LIVE in-class network.

Exploring and developing the necessary skills and techniques required to become a highly effective s

This 2-day Hands-On course is geared to all personnel entering manhole(s) and/or a confined space for installation, repair, maintenance and/or any other service(s) for manhole safety and operations.

This extensive Hands-On course will combine the two CORE-Courses for the MCSA Certification Track, preparing you for the following exams: *Exam 70-290: Implementing a Microsoft® Windows Server 2003 Network Infrastructure: Network Hosts *Exam 70-291: Implementing, Managing, and Maintaining a Microsoft® Windows Server 2003 Network Infrastructure: Network Services This course will provide the knowledge and skills you need to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2003/2007 environment... combined with the knowledge and skills you need to implement, manage, and maintain a Microsoft Windows Server 2003/2007 network infrastructure. Learn to execute routing and to implement, manage, and maintain Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and Windows Internet Name Service (WINS). Secure Internet Protocol (IP) traffic with Internet Protocol security (IPSec) and certificates, and implement a network access infrastructure by configuring the connections for remote access clients. You'll also learn to manage and monitor network access.

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting microwave links. The course introduces the elementary principles of radio used in microwave services. It teaches how to survey the location in order to position access points in the appropriate location and how to avoid interference with other services. The course identifies the problems with alignment of antennas and dish systems as well as teaching what appropriate safety precautions need to be taken.

This Hands-On course teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data. This course is geared for those seeking this field and/or to obtain their MCSA Certification.

This course provides an understanding of how MPLS works its advantages and limitations and how it can be deployed to provide effective services over a 21st Century converged network. It will provide a detailed understanding for implementers, designers, managers and infrastructure engineers that need to plan, implement and use the new generation of networks and services. The next generation of telecommunications networks will deliver broadband data and multimedia services to users. The Ethernet interface is becoming the interface of preference for user computers, IP Phones, Digital IP Television and network servers within the network itself. The network infrastructure will deliver these high performance IP services over Switched infrastructures deployed using Multi-Protocol Label Switching (MPLS) running over carrier grade optical Ethernet.. MPLS is a radically new approach to delivering IP services and must be built on an IP routed infrastructure. However by deploying switching hardware it becomes possible to deliver quality of service by bypassing queues in routing functions and switching essentially in OSI layer 2. Once constructed, MPLS networks can be used to deliver emulation services. These provide customers with more traditional circuits provisioned over interfaces such as E1, Frame Relay and STM1 which in reality are delivered as emulated services over MPLS running over Gigabit Ethernet infrastructures. This course will provide technical and engineering staff a working introduction to how MPLS can be used to deploy services in Next Generation Networks.

The next generation of telecommunications networks will deliver broadband data and multimedia services to users. The Ethernet interface is becoming the interface of preference for user computers, IP Phones, Digital IP Television and network servers within the network itself. The network infrastructure will deliver these high performance IP services over Switched infrastructures deployed using Multi-Protocol Label Switching (MPLS). MPLS is a radically new approach to delivering IP services and must be built on an IP routed infrastructure. However by deploying switching hardware it becomes possible to deliver quality of service by bypassing queues in routing functions and switching essentially in OSI layer 2. Once constructed MPLS networks can be used to deliver emulation services to provide customers with more traditional circuits provisioned over interfaces such as E1, Frame Relay, ATM and STM1 which in reality are provided emulated over MPLS running over Gigabit Ethernet infrastructures. This course provides an understanding of how MPLS works, its advantages and limitations and how it can be deployed to provide effective services over a 21st Century converged network. It will provide a detailed understanding for implementers, designers, managers and infrastructure engineers that need to plan, implement and use the new generation of networks and services.

This course covers MPLS and H.248 (MEGACO). The next generation of telecommunications networks will be deployed using VoIP technology and soft switching replacing circuit switching and ISDN signaling. By deploying communications as multimedia streams over IP it is possible to extend the services from simple voice to improved voice quality, better bandwidth utilization and expanded services into video and television carried over the same technology. Already cost effective VoIP services have been deployed using H.323 and SIP over Intranet infrastructures. However to integrate this with existing ISDN and SS7 architectures and eventually to replace local exchanges and transit exchanges in carrier networks requires large scale signaling and switching changes. The next generation of telecommunications networks is likely to use IP and for efficient and high-speed quality of service switching deploy MPLS to select routes. To build soft switches and distribute the switching function over a carrier level infrastructure, gateways will be controlled using H.248, called Media Gateway Control Protocol (MEGACO) by the Internet community.

Next Generation networks must deliver IPTV, Voice over IP as well Internet access services. Networks may cover the complete services of a national carrier, Regional carriers or local rural carrier services. Equally corporations must design service networks to meet their current and future needs. The scale of the networks may be different but the techniques used for Engineering and Architectures are common. Considerable experience exists in the sizing and design of circuit switched TDM voice networks. This enables the appropriate technologies to be delectated to match the need. Less experience exists in the design of IP based next generation networks. However the services of Triple Play networks may well be dominated by the requirements for quality video and for integrated delivery of all services. This course addresses the underlying skills of sizing, network analysis and network design applied to this new generation of services. It will provide a practical understanding of the necessary theory together with the application of these using spread-sheets prepared for the purpose. It will examine the infrastructure requirements, multicasting configuration needs and the sizing for delivery of services that match customer expectation.

This Hands-On course is designed for telecom individuals (administrators, technicians, managers) who wish to gain knowledge about CS 1500 station options, and the process for configuring subscriber lines on the CS 1500. This course will discuss the residential and business station options that are available on the CS 1500, and provide instruction for configuring subscriber lines using both command line and the Graphical User Interface (GUI).

This 3-day Hands-On course is designed to not only give the new hire a good insight of the telephone loop, including installation and troubleshooting, but to answer some of the questions the veteran repair person may have… After completion, this Course has a proven track record to reduce PSC complaints and dramatically decrease the number of repeat trouble tickets. This Course is 75% Hands-On Labs on our State-of-art Equipment. The I&R Refresher will cover the practices and specifications of both buried and aerial installations will be presented. Correct bonding and grounding of the install and outside plant cable will include REA guidelines and PSC mandates. These are very important for the safety of the Technician and the Customer. All service standards will be presented and explained. This course will also train students to identify and locate faults in copper "pic" outside plant cables. Students will analyze a faulted cable pair and select the correct test set to locate the fault. The students will use state-of-the-art test equipment such as the Dynatel™ 965 DSP, Sidekick Meter, MTDR and incorporate any meter(s) that students can bring to the session to use during the hands-on lab procedures throughout the course. Locating buried cables will also be covered and fault simulators will be used during the hands-on lab exercises to reinforce “Real-World Experience“. Students will learn how to locate resistive, capacitive and cross-battery faults using the multiple OSP test equipment. Emphasis will be placed on how to effectively use OSP Test Equipment. Most technicians in the field today only utilize about 30% of this test instrument’s capabilities; our goal is to have a 100% of their test instrument’s capabilities put to use in the field. No sales pitch in this course, just training! Our SME’s have the field experience to find the answers to real live scenarios, providing students with a “Real-World Experience” This course will be instructed by a nationally known expert in telecom training and is also a factory trained and certified instructor on the 3M 965 & 2273, Sidekick/Tempo, Sunrise Telecom and JDSU (TTC/Acterna) fault locators.

This 2-day Hands-On course will train your technicians how to fully utilize the 3M 965 DSP fault location test set. Students will learn how to operate this unit, and analyze the results. Fault simulators will be used in the classroom for hands-on lab exercises. Students will learn how to locate resistive, capacitive and cross-battery faults using the 965 DSP. Emphasis will be placed on how to effectively use the TDR function in this unit. Most technicians in the field today only utilize about 30% of this test instrument’s capabilities; our goal is to have a 100% of this test instrument’s capabilities put to use in the field . No sales pitch in this course, just training! Our SME’s have the field experience to find the answers to real live scenarios, providing students with a “Real-World Experience” This course will be instructed by a nationally known expert in telecom training and is also a factory trained and certified instructor on the 3M 965 DSP and 2273 fault locators.

With the expansion of telecommunications from phone systems into DSL, Internet Access, IP Television and Triple play networks, telecom technicians need to use Laptop PCs to test and validate services. PCs are becoming more than just a way to surf the Internet and are becoming vital service testing tools. As such technicians need a solid background in using and maintaining laptop PCs. They must also be able to interface with customers who use services and validate their configuration to link to services. This course is aimed at giving technicians a solid grounding in how Laptop and desktop PCs work with Windows. The course will explain the basic architecture of PCs, their memory, disk layout and interfaces. It will teach attendees how windows and user programs, services and features are installed and maintained, how to select drivers for new hardware such as Wireless adaptors, how to configure networking and routing and how to use and test key user services. Technicians will need to move test files and software between platforms as well as upload and download files to the Internet. These key skills will be taught and practiced. Many customers will be unfamiliar with firewalls and anti-virus software. The course will explain the limitations of this software and how to turn on and off Windows XP security features. The concepts of system registry and system restore will also be explained.

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing and maintaining antennas and masts. The course introduces the elementary principles of radio used in all classes of service. It teaches what kinds of antenna systems exist and which offer advantages for particular applications. Siting masts is becoming more difficult and so it has become necessary to share masts where possible and also to share antennas. Methods for achieving this will be considered. However within built-up areas or areas of natural beauty new masts may need to be concealed or located in less than optimal locations. The course will address these issues and provide potential solutions.

This Hands-On 3-day course will train the participants how to safely and effectively ascend and descend wooden poles using pole climbing gaffs, hooks, belts, associated equipment and Ladders...

This 2-day course will have the participants review the safe methods of pole climbing previously learned. They will perform several exercises on the pole that would be used in day to day activities. The course will also include Pole Top Rescue, the method to safely and effectively retrieve an injured worker from a pole. Not only will they learn how retrieve an injured worker but be able to administer first aid once on the ground. Upon completion of the course attendees will be Certified in CPR and Basic First Aid. Plus they will have been Recertified in Pole Climbing with up to date revisions and standards, trained in Pole Top Rescue and will be more confidence in their climbing ability and be able to perform work functions more efficiently. Attendees will also review safe ladder handling practices. This will include the proper techniques of carrying and positioning the ladder, securing the ladder to the pole and mid-span setup. All SAFETY practices will be covered and must be followed during the training exercise. Note: This course is physically demanding. Students must earn at least 70% of the competency points to become certified in this course.

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting Private WiMAX equipment used for outside Private Link services. The course introduces the elementary principles of radio used in WiMAX and the relationship between WiMAX and WiFi. Comparison will be made between the different versions of the 802.16a/c/d and e standards and with 802.11a/b/g/n. The course teaches how to survey the location in order to position plant in the appropriate location and how to avoid contention with other services. Students are taught how to select the appropriate antenna type for the selected location and position plant as required. The correct safety procedures and service configuration options will be learned in this course. Students will undertake practical exercises to install devices, undertake the appropriate configuration, measure signal strength, loss, Signal to Noise ratio and survey a site.

Network transport service providers and their users are seeking to rationalize their networks by migrating their existing services and platforms onto IP or MPLS enabled IP packet switched networks (PSN). This migration requires communications services that can emulate the essential properties of traditional communications links over a PSN. Pseudowire Emulation Edge to Edge (PWE3) will specify the encapsulation, transport, control, management, interworking and security of services emulated over IETF specified PSNs. A pseudowire emulates a point-to-point link, and provides a single service which is perceived by its user as an unshared link or circuit of the chosen service. It is not intended that an emulated service will be indistinguishable from the service that is being emulated. The emulation need only be sufficient for the satisfactory operation of the service. Emulation necessarily involves a degree of cost-performance trade-off. In some cases it may be necessary to design more than one emulation mechanism in order to resolve these design conflicts. All emulated service definitions must include an applicability statement describing the faithfulness of the emulation. Switching, multiplexing, modification or other operation on the traditional service, unless required as part of the emulation, is out of the scope of the PWE3 WG. PWE3 operates "edge to edge" and will not exert control on the underlying PSN, other than to use any existing QoS or path control mechanism to provide the required connectivity between the two endpoints of the PW. MPLS is a standards based technology for using label switching and for the implementation of label-switched paths over various packet based link-level technologies, such as Packet-over-Sonet, Frame Relay, ATM, and LAN technologies (e.g. all forms of Ethernet, Token Ring, etc.). This includes procedures and protocols for the distribution of labels between routers and encapsulation. Next Generation Networks are now being built using these technologies to deliver carrier level services with high levels of QoS and at high speed for deployment of all services over common core networks. This course provides a fast technical understanding of these new technologies for developers, system designers and mangers.

This course teaches design engineers and technicians the key elements needed for designing Radio Frequency communications systems. The aim is to take experienced fixed wire telecommunications and data professionals from digital fixed line voice and data services and give them an understanding of the principles of radio link and coverage engineering so that they can successfully design and implement microwave, WiFi, WiMAX and simple private cellular mobile services. The course introduces the elementary principles of radio frequency propagation in free space and over cable systems. Students will learn how to design links to match power budgets, calculate impairments, engineer correct polarization systems, determine antenna parameters and read coverage charts. Using spreadsheets students will design links in class case studies for point-to-point links, multi-link loops and areas cellular coverage. This course teaches the key system parameters needed to specify and select the correct equipment such as Effective Radiated Power (ERP) Signal to Noise Ration (SNR), Received Signal Strength Indication (RSSI), Noise Figure (NF) and sensitivity. It includes a survey different kinds of test equipment classes and allows students to practice measurement of key system parameters. It teaches how to survey the location in order to position plant in the appropriate location and how to avoid interference with other services, and how to use the results in engineering a full system design.

This Hands-On course Hands-On Provides a solid understanding, functionality, configuration, and troubleshooting the SAGE930A Test Set.

This highly intense, vendor neutral, 2-day course provides an in depth exploration of Wide Area Networking Transport Protocols. It compares existin

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting short-haul links. The course introduces the elementary principles of radio used in short-haul radio services. It teaches how to survey the location in order to position access points in the appropriate location and how to avoid interference with other services. The course identifies the problems with alignment of antenna systems as well as teaching what appropriate safety precautions need to be taken.

This extensive Hands-On training course combines two of our courses into one 3-day course. This course will be tailored into a 3-day format and will not completely cover the entire 4-days of materials, but will be customized to meet your specific requirements, in the time allotted. The course outlines for each course will have to be looked and marked for the level of importance from high to low, and submitted to BTS for customization. T1T3: A vast majority of Telecommunications companies use T1 (DS1) and T3 (DS3) systems as the primary method of transporting voice and data on their transmission networks therefore, having well trained technicians with the ability to install, maintain and troubleshoot these systems is vital to providing high-quality reliable service to customers in a highly competitive environment. This course is an intense training experience that combines T1 and T3 operation with troubleshooting. For this course, BTS provides a live working classroom lab with typical equipment currently deployed in the telecommunications industry. Students learn how these systems work then are required to use the knowledge to test, troubleshoot and repair the circuits. T1 Spanlines & HDSL: This course will also combine T1 Spanline and HDSL operation with troubleshooting. For this course, BTS provides a live working classroom lab with typical spanline equipment currently deployed in the telecommunications industry. Students learn how these systems work then are required to use the knowledge to test, troubleshoot and repair the circuits. Troubleshooting includes equipment failures, wiring problems, field repeater problems and cable pair problems.

The Internet Protocol Suite, commonly known as TCP/IP, forms the basis for the Internet and the next generation of telecommunications services. Once technicians understand how they work the next key skill for them to learn is how to analyze and troubleshoot faults. Some services will be delivered and installed by a single organization. TCP/IP and Internet services by their very nature must interface to customer networks and PCs. To function correctly both network service provider equipment and customer devices and networks must be configured to interoperate correctly. This course will teach the systematic approach to troubleshooting and locating faults. Using practical hands-on course exercises technicians will learn what the impact is of likely faults implemented on test configurations within the classroom. Using recognized test tools they will then practice locating and the faults and fixing them.

Cour

The make-up and structure of telecommunications networks has changed drastically. These changes affect the equipment you purchase, the services you buy, the providers you can choose, and the media you use for transport. One call will no longer take care of all your needs. Without a full understanding of the changes that occurred and how they have affected voice and telephony services, products, and technology, you and your network will become obsolete. This course will provide you with the basics of voice call processing, features, and hardware/software solutions. If your network is converging, you need to comprehend voice technologies to complement your data knowledge. If you are trying to sell or market services, this course will help you with the buzzwords, the technology, and the applications.

Explore the world of data 2.5/3G, Optical, Frame Relay, ATM Networks, Wireless and more... Networks are converging. No more discrete data and voice networks now it’s all going to be one. If you are a telecom professional, you need to "get" the data side of things. If you don’t know data, you can’t do convergence well. If you don’t know data, you will be left behind as TeleCom Today continues to change with fast growing technologies. TeleCom Networks Today II provides you with an in-depth understanding of the "World of Data," tied to how current advancements fit into today’s networks to build the next generation of telecommunication services. This course has been recently updated, with over 90% NEW content to ensure that it reflects the very latest developments in the world of data.

Course description coming soon...

Course description coming soon...

Course Objectives

Course description coming soon...

This 3-day Hands-On course covers Today’s Triple-Play / IPTV networks that deliver Telephony, IPTV and Internet Access over common telecommunication infrastructures and includes Security and Access control. The success of these service networks depend on being designed, installed, managed and troubleshot to provide the highest quality services available. This course provides practical Hands-On experience to deploy, manage and troubleshoot large-scale carrier IPTV networks. Attendees will learn how to ensure the delivery of the required quality of service for successful TV delivery.

This Hands-On course will enable attendees to upgrade their knowledge about how Video and Television is carried over IP in state-of-the art systems. At the end of the course attendees will better appreciate how reliable distribution systems using Quality of Service networks can be engineered and faults found using open source and freely available tools, in particular Wire Shark. TV and video delivery systems increasingly run over networks based upon IP within TV head-ends as well as for delivery and distribution to customers over access networks. Engineers need an appreciation of how these services can be deployed reliably in redundant systems. The course will comprise extensive Hands-On labs deploying “learning by discovery” techniques to reinforce practical field service skills. The course will teach you how to analyze traffic running between networks and set top boxes, between switches and routers within distribution networks, multiplexer streams running between head ends and network management systems as well as locating the source of blocking, freezing and picture breakup. Attendees will also analyze the protocol exchanges and experiment to identify how failures impact the service and how security attacks can be detected and defeated. This class can also be customized to add additioanl Hands-On sessions monitoring and troubleshooting live services, upon request.

Carriers are introducing IPTV services using IPTV set top boxes. Customer services staff will need to support these new services to assist customers who use their services and to troubleshoot service calls to identify those which need technician service calls. This will enable attendees to upgrade their knowledge about how Video and Television is carried over IP in state-of-the art systems and to recognize the key symptoms of particular faults that can occur. At the end of the course attendees will be able to ask customers questions about their service and identify the difference between simple mis-operation of the service and serious network or service faults needing technician call-out. Attendees will observe typical fault conditions within class to familiarize themselves with what customers might observe and practice troubleshooting test situations to identify the potential faults.

Carriers are introducing IPTV services using IPTV set top boxes. Installers will need to be able to understand how IPTV services function so that they can verify that the service is functioning correctly across the network access. Once the service has been verified the installer must be able to configure and interface the customer TV to the service. When error conditions occur installers must be able to identify them and troubleshoot the source of problems and where possible reconfigure the service to fix the faults. At the end of the course attendees will be able observe IPTV services and recognize typical fault conditions and their fixes. They will be able to analyze traffic to identify the service works correctly as well as troubleshoot Set top box problems within the customer premises when they occur. Attendees will observe typical fault conditions within class to familiarize themselves with what customers might observe and practice troubleshooting test situations to identify the potential faults.

Voice over IP is being widely implemented both within companies and across the Internet. The key problems with IP voice services are maintaining the quality of the voice service and ensuring reach-ability of all users. Technicians are often required to troubleshoot services beyond just swapping out phones and switches and need to develop skills to identify the source of problems when interconnection between different vendor equipment is involved. This course will teach you how to use protocol analyzers to capture traffic and analyze the source of problems. It will teach how VoIP services are carried between IP Phones and Analog Telephone Adaptor to IP PBX Servers. It will also teach how SIP protocols used to interconnect servers can be analyzed to test and verify services. Attendees will set up and examine calls inside the classroom and observe how an Internet simulator can be used to introduce the kinds of problems that may be observed when connecting over Internet services. They will then learn how to troubleshoot and fix typical faults. Students will configure WireShark protocol analyzer, Soft Phones and Asterisk IP PBX software on their own Laptop computers. They will then use this software to learn how to build, test and troubleshoot VoIP services Hands-On.

The course introduces you to the building blocks of IPTV. You will learn what IPTV is and what it isn’t and why companies in the telecommunications industry are engaging in IPTV deployments. You will also learn about video production and distribution and the services offered in the IPTV product. This course describes the technical architecture of the IPTV solution and how an IPTV provider’s operational processes will change. This course also covers in-depth comparisons, trends, technologies used and the future of IPTV, plus alternate broadcast approaches currently used in the cable and satellite industry. This course will also provide in-depth details for modern television broadcast systems and infrastructures, with particular focus given to the delivery of TV over the Internet. This will encompass both IPTV and Video on Demand (VoD). The course is designed to give students practical and real-world experience to this technology, equipment and network architectures that are being utilized to deploy these services. Lastly, this course provides an incredible comparison to other broadcast technologies and markets today.