Additional Courses

With the evolution of color digital television and digital broadcasting systems we have seen the rapid evolution of TV and video over the past 10 years. Direct satellite and digital cable systems now offer both standard definition and High definition TV. Analogue terrestrial TV broadcasting is being replaced entirely with digital and HDTV over terrestrial systems. The natural next step after HDTV will be the introduction of 3D services but the standards and technologies for this is more complex and, until recently, less well developed. With the completion of DVB standards for Mutliview coding (MVC) enhancements this is now set to change and allow 3D services to expand. This Hands-On course will provide a technical overview of the challenges of delivering 3D video services. It will address the visual perception issues as well as the mechanisms of encoding and transporting 3D TV services. The course will then look at the competing systems that already exist as well as the parts of the standardization that have been completed and available, as well as vendor independent standardization. Hands-On exercises will allow students to build 3D Video presentations and experiment with different ways of viewing 3D TV applications and services.

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting WiFi equipment used inside and outside building for public and private hotspot services. The course introduces the elementary principles of radio used in WiFi services. It teaches how to survey the location in order to position access points in the appropriate location and how to avoid contention with other 802.11 services. Students are taught how to select the appropriate antenna type for the selected location and position plant inside and outside as required. The correct safety procedures and service configuration options will be learned in this course. Students will undertake practical exercises to install devices, undertake the appropriate configuration, measure signal strength, loss, Signal to Noise ratio and survey a site.

This Hands-On course provides students with the knowledge and skills to implement, monitor, and maintain Windows Server 2008 servers.

This highly intense Hands-On 2-day or 3-day course, depending on the number of Dryers to be covered. (ADK, Chatlos, Dielectric, or McIntire). Students will gain an in-depth Real-World experience on Air Dryer Technique, Routine Maintenance and Troubleshooting.

This highly intense Hands-On 3-day or 4-day course provides an in depth Real-World experience of Air Pressure and Leak Locating with a Hands-On Lab environment, giving students a Real-World experience using the pneumatic training simulator...

For around a hundred years, single antennas have been used, dipoles, etc. for wireless communications in the last ten years, however, this has all changed and multiple antenna system. Different types of diversity, beamforming, array antennas and MIMO have all emerged onto the wireless scene. They offer better cell capacity, more user throughput, larger cells: too many good things to be true, it seems. However, actual deployments have shown the immense value of current MIMO technology and the potential for the next few years. Technologies such as IEEE 802.11n, Mobile WiMAX, HSPA and LTE are all dependent on their antenna systems for their performance. The newest and therefore most advanced usage is for LTE so some time will be spent on antennas for that technology and its predecessor, HSPA. This unique course starts with a refresher on antenna basics before looking at diversity in all its forms and then diversity, MIMO, beamforming and array antennas.

Prevent Injuries, Save Lives & Reduce OSHA fines Implement NFPA 70E for Electrical Arc Flash Safety This one-day electrical safety training course is designed specifically for those responsible for making decisions regarding employee safety and NFPA 70E regulatory compliance. You will learn what NFPA 70E covers and why everyone is concerned about it. You will learn what options you have when you decide to implement NFPA 70E, and what resource commitments you should anticipate. You will learn from an expert in NFPA 70E who can help answer any questions you may have.

OSHA's regulation 29 CFR 1910.1101... Occupational Exposure to Asbestos requires that all employees who could come into contact with materials that might contain asbestos be given appropriate training on working safely in these situations. Asbestos is a serious health hazard commonly found in our environment today. It is with this understanding that this course has been developed to assist employers with their occupational Health and Safety Administration (OSHA) mandated obligation to communicate the hazards of asbestos with general asbestos awareness course to their staff and other employees who may work with or around asbestos containing material. This training will provide the general aspects required by the OSHA Asbestos standard. Employees are divided into four classes: -Classes I - III are employees whose work involves installing or disturbing materials that might contain asbestos. -Class IV - this is the largest group of employees which involves employees that get involved in... maintenance and custodial activities to clean up waste and debris containing these type of materials. Since many materials commonly used in buildings for many years (including ceiling tiles, vinyl flooring, and wall and pipe insulation) contain asbestos, this means that the regulation applies to virtually every custodial, janitorial and maintenance worker in the country. Our "Asbestos Awareness" course has been created specifically to educate employees about the dangers of working with materials that may contain asbestos. Upon successful completion of this course a certificate will be provided to all attendees and stay on file at BTS for proof and verification purposes for 5 years.

This Hands-On 24 hour course exceeds the minimum requirements set by OSHA for the tower erection industry. The main objective of this Hands-On Authorized Climber and Rescue Training course is to prepare individuals with little or no experience to be able to safely climb and work on various types and sizes of towers. This course assures that the student will develop the knowledge base necessary to safely climb and work on towers, as well as the practical skill necessary to be able to safely perform his or her duty. Employers are required to provide expedient rescue for employees that work at heights. Our tower Climber and rescue courses empower tower climbers and professional rescuers with the tools and knowledge to rescue incapacitated personnel efficiently and safely. This Hands-On course begins with a review of modern fall protection and climbing techniques for towers, and then builds on these techniques with simple and effective rescue procedures. Low student-to-instructor ratios and appropriate splits allow us to customize the curriculum to individual/corporate needs. Designed in cooperation with the Regional OSHA office, this course is designed to meet and exceed all of the recommended training called for in the NATE (National Association of Tower Erectors) guidelines for Qualified Climbers. In order to successfully complete the course, the student must attain a score of 100% on the written final, and must demonstrate proper techniques in all competencies included in the practical skill sets. Upon completion of this course students will receive a certificate of completion and will state 24 hours of Hands-On Training, CECs, and will also receive a Certified Tower Climber & Rescue ID Card, to provide to site supervisors, contractors, inspectors, and anyone that requires proof of certification. The courses are taught by industry experts, and our courses have been recognized and approved by both OSHA and NATE. In addition, CITCA is an approved training provider for Bechtel, American Tower Corporation, Black and Veatch, Verizon, TDS Telecom, AT&T, Sprint, CenturyLink, Southern California Edison, FPL and many others.

This course provides an introduction to CMS Supervisor. It is designed to educate contact center supervisors on how the system operates, what their reporting options are and, how to locate and run reports in order to manage the contact center efficiently and effectively. This course covers areas such as reporting and agent skills administration. It explores the back-end of CMS administration, including back-ups, terminal administration and setting up new supervisor logins. It also introduces attendees to the understanding and writing of vectors.

This course builds on Avaya Communication Manager basic system administration and will allow system administrators to become proficient in the administration of more advanced features and functionality of their communication system.

This course provides training on how to perform basic administration functions using Avaya Communication Manager (Definity). The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.

This course will provide participants the ability to carry out maintenance, diagnostic and troubleshooting activities as it pertains to their Avaya communication system. It will also give them the knowledge to access and interpret maintenance reports.

This Hands-On course covers how to implement Centrex features in the CS 1500 and will include both configuring the CS 1500 for TDM lines and VoIP lines, as well as setting up telephones. The Hands-On activities include configuring VoIP phones and making test calls to verify that translations data fill and telephone configurations are correct.

This Hands-On course is designed for telecom individuals (administrators, technicians, managers) who wish to gain knowledge about CS 1500 station options, and the process for configuring subscriber lines on the CS 1500. This course will discuss the residential and business station options that are available on the CS 1500, and provide instruction for configuring subscriber lines using both command line and the Graphical User Interface (GUI).

This course builds on the Avaya Modular Messaging basic system administration and will allow the attendees to build more complex caller applications and undertake more complex system administration functions. This course involves call flow design and implementation from the voicemail system perspective. Case studies are included in this course.

This course provides training on entry-level skills on how to perform basic system administration activities using Avaya Modular Messaging. The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Modular Messaging.

This course covers the use of Session Manager to unify the services and applications critical to your enterprise communications solution. Learn how to manage and administer Session Manager in this hands-on course.

This Hands-On specialized course, is designed for technicians that have gone through Avaya self-paced and/or on-line learning programs. This course will reinforce knowledge gained by performing day-to-day Hands-On skill sets relating to the Configuration, Troubleshooting and Programming of these Avaya system servers, gateways, stations and multi-platform phones, programming features and much more...

This course provides insight into and allows participants to develop a knowledge of VoIP and Network regions. This course will enable participants to understand and administer network regions within their voice infrastructure.

This Hands-On 3-day course will equip, educate and enable your technicians how to self maintain and administer programming changes to the Avaya/Nortel Norstar Telephone systems and components through an intensive, hands-on instruction throughout this training.

This Hands-On course is customized to meet the needs of the students and taught based on the Avaya/Nortel NTP’s for this product. The course consists of 2 days of training on Call Pilot aimed at covering the features and applications on Call Pilot.

This Hands-On course is designed for telecom individuals (technicians, administrators, end users, managers) who wish to gain knowledge about the CS 1000 features, Telephony Manager (TM) Station Administration and CallPilot Administration. This course will discuss programming of specific features in the PBX as well as through TM. Also, a discussion of programming CallPilot users to include proper implementation of mailbox classes, templates and restriction and permission lists. Other areas covered in the extensive course includes backups, security and application builder.

This Hands-On training course is designed for personnel who maintain hardware and program basic database information in a Meridian 1 Option 11C system that contains a CallPilot server.

This beginner level course is designed for technicians, customer service representatives and system engineers responsible for the configuration, installation and/or programming of BCM systems. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. Note: CallPilot voice mail programming can be covered in this course.

This beginner level course is designed for personnel responsible for completing programming records, installing, programming and/or troubleshooting Norstar CICS & MICS. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered. The assessment test offered at the end of the course does not grant certification. Avaya/Nortel does not offer certification on Norstar products.

This Hands-On course covers an introduction to the Internet, its components and High Speed Internet services. Attendees will gain a tremendous Hands-On experience on the set-up and configuration of LANs (Local Area Networks) & Networking Technologies. Students will learn routing procedures of the internet and an overview of internet protocols. The course also provides Hands-On labs to install routers, modems and associated software and hardware to access the Internet and Intranet. The training also includes configuring the networks for wireless access and the installing of wireless adapters and much more...

Considerable concern has resulted from reports that Google, and what has been reported as more than 20 other companies, have fallen under hacking attacks thought to emanate from China. There is nothing special about news of hacking. What has changed is the recent realization that it is likely that the latest breed of hacker is no longer an individual amateur wanting to prove their individual skill as a challenge, but may well be serious government funded professional group. It is thought that attacks have been perpetrated on commercial, banking and defense corporations as well as high profile Internet businesses like Google and Yahoo. With potential in the future from terror groups as well, detecting attempted intrusions attacks early and effectively is critical, not just to protect human rights, as was thought to be the motivation for the Google attacks but also to protect major commercial Interests and national security. Detecting potential attacks and being aware of likely threats is important to all organizations. It is no longer just security experts that need security skills, but it should be within the knowledge base of all technical professionals. This course provides an understanding of the jargon that surrounds this field. It analyzes the different classes of attack that have been identified and examines some of the methods that have been employed by hackers. Having established the form of the threats it teaches how to detect and recognize these threats without crippling the networks being defended. It then goes on to establishing countermeasures and good practice to minimize or remove the threats. Students learn the inner workings of the "real" TCP/IP protocols from intrusion detection points of view. In addition to studying the normal or expected TCP/IP conventions and behavior the course examines malicious or unexpected patterns that may be seen in the wild. This provides participants a more accurate view of real world situations that they would encounter and prepares them to determine what is going on in the actual network traffic. WireShark is used to produce an audit trail of traffic flowing in and out of the network and allows packet content to be analyzed for abnormalities. Students learn how to recognize the warnings and alerts produced by intrusion detection systems and determine the source of problem as well as capturing pertinent activities afterwards. Hands-On exercises on analysis tools are used to achieve this. The course finally goes on to examine how Intrusion Detection Systems can be deployed to automate detection and potentially undertake countermeasures to protect.

This Hands-On course on BGP Routing (Border Gateway Protocol), from the basics of how it works through to advanced issues such as route reflectors, policy, filtering, route selection and routing registries. This course covers BGP routing in depth, from basics to important issues such as graded dampening and filtering. Practical Hands-On labs configurations are also incorporated to your specific equipment and configurations. This course is a must for anyone looking for Practical knowledge and experience with BGP routing. This course is not geared to any specific exam, pre-study and or testing questions. This course just sets focus on today's support and use of BGP Routing.

Our Hands-On Aerial Lift and Bucket Truck Operator Training course is based on the latest OSHA and ASME standards and requirements. Bucket trucks provide aerial access to hard to reach locations for Utility Companies in all types of environments. The use of Bucket trucks puts operators, personnel and civilians at risk every day. For their protection and your company's protection solid Hands-On reinforced training is a must. Operators need to be confident in the understanding and use of Ariel Lifts and Bucket Truck Operations, and that we Guarantee! This course will provide real-life examples and years of Operator experience, BTS provides Certification and Hands-On practical field operations and testing that is recognized by OSHA and ASME Standards and meets all Requirements.

Course description coming soon...

This Hands-On course details activities in PBX, SDN and AppBldr to maintain and create auto-attendants. All blocks discussed and part of Hands-On practical exercises. Learn tips and techniques for creating and maintaining apps.

This course is designed primarily around building of mailboxes. Hands-on session for adding mailboxes only. General information exchanged regarding system screens and Application Builder with no hands-on.

This beginner level course is designed for personnel responsible for installing, programming and/or troubleshooting BCM CallPilot or Norstar CallPilot 100/150 voice mail systems. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. Prior to the class, students will be allowed to choose which CallPilot hardware platform and documentation they prefer to use during the training. The assessment test offered at the end of the course does not grant certification. Avaya/Nortel does not offer certification on Norstar products. Avaya/Nortel does not offer certification on BCM CallPilot independently.

This Hands-On course details all User Administration screens, including building mailboxes, templates, mailbox classes, RPLs, SDLs, saving searches for maintenance tasks. Explanation of CP ports, Security, System, and Management related screens. PBX programming in support of CP also discussed. Hands-On practical exercises reinforce information exchanged.

This course provides a detailed scope of modern mobile and cellular network technologies used for second generation, 2G+, 3G and 4G networks. It provides an understanding of the structure and implementation of network technologies and demonstrates how networks are sized, planned and built.

BTS recognizes that installers and or contractors often have a difficult time getting certified and getting the Hands-On experience needed to do the job. To many courses are focused toward test and exam questions, rather then the understanding and Hands-On Skill-Set to do the job inline with today's standards and competencies. Our Certification Course to become an CAT 5 6 Certified Technician is designed to get attendees up to speed quickly on industry standards, provide proper installation, knowledge and get Hands-On training that covers the latest standards, tools, and techniques used today's cable installations, and give them the ability to represent themselves as "CAT 5 6 certified Installer." BTS's Certification Course to become an BTS Certified Technician is BICSI accredited, a concise, well-structured course. It is taught by SME certified structured cable specialists with over 25 years of industry experience that includes network installations/upgrades for Telephone Companies, Power & Energy Companies, United States Federal & State Governments, School Districts, and major U.S. Corporations. By completing this course you will earn 14 Continuing Educational Credits that could be applied to your BICSI continued education program. Our SMEs have the field experience to find the answers to real live scenarios, providing students with a Real World Experience. Attendees each get a Certification Certificate, and I.D. Card Benefits: -Receive (14) continuing educational credits CECs from BISCI that can be used towards other educational goals. -Maximize system performance and reliability by learning today's installation techniques. -Be aware of current industry standards, and become a trusted resource for your customer. -Gain customer confidence by ensuring the integrity of their installations. -Hold a Certification Installer Card that represents your Certification and BICSI CECs. -BTS Certificate and I.D. card remains on electronic record and can be confirmed and reissued at any time. -This Certification is Nationally and Internationally Recognized.

This Hands-On 3-day course is customized to give Technicians the confidence and skills to maintain Fiber Optic systems and Data Networks from port to port. The Technicians will be taught how to properly splice fiber, both fusion and mechanical, test and troubleshoot a fiber system. Also, in today’s FTTH and LAN data systems technicians need to be able to properly inspect and repair faulty connectors. A portion of this course is used to cover termination techniques and testing of connectors, patch cords and couplers. Many of the Data systems used today will also include portions of Cat 5 and 6 cabling. Like the Fiber Optic systems, this bit rate is dramatically increasing giving the importance of proper installation and testing of these systems. This course will cover the transmitting capabilities of Cat 5 and 6 cable, proper termination and testing a data system. Those who complete this course will be productive and knowledgeable in both Fiber Optic and Category 5 and 6 cabling. This training is geared for the voice, video and data technician. Our SME’s have the field experience to find the answers to real live scenarios, providing students with a “Real-World Experience”

This Hands-On CCNT BootCamp is designed to include all six CCNT courses (Basic Telecommunications, Data Communications, Computer Telephone Integration (CTI), Local Area Networks (LANs), Broadband Technologies, Voice over IP (VoIP) Essentials) into a exam focused training that will give students a broad, knowledge-based introduction to core terms, concepts and skills in convergence technologies. To obtain this industry-valued credential, an individual must pass six competency tests in the following disciplines listed below:

This instructor-led course introduces you to the features and functions of the Cisco® ASR 9000 Series platforms. Through a combination of lecture and Hands-On labs, you will gain an understanding of all major aspects of the platform, including hardware; software; Layer 2 and Layer 3 services; Layer 2 and Layer 3 multicast; operations, administration, and management (OAM); and quality of service (QoS) features.

The Cisco ONS 15454 SDH is a fast and powerful, yet easy to use optical platform that lowers the cost and increases the efficiency of bandwidth delivery within optical transport networks. The Cisco ONS 15454 SDH Provisioning and Operation Training (OSTPO) provides instructor-led training that enables the student to learn how to operate the ONS 15454 SDH through classroom instruction and hands-on training on an ONS 15454 SDH system. The students complete a wide range of tasks covering many system features and functions. Lab exercises rely on the ONS 15454 SDH user documentation for references to specific procedures. Each student has the opportunity to participate in every lab.

BTS now is delivering a highly-rated 5 or 10 Day CISSP Boot Camp to the Information Security community. This course will prepare you to pass the premier security certification, the Certified Information Systems Security Professional (CISSP®). Information Technology Professionals earning the CISSP have definitive knowledge of the ten Common Body of Knowledge (CBK) Domains, and have skills to provide leadership in security related tasks for enterprise wide information security programs. If you are in the IT Profession an IT professional, take our CISSP certification training course to get the knowledge and skills needed to pass the CISSP exam. The CISSP was the first credential in the field of information security, accredited by the ANSI (American National Standards Institute) to ISO (International Standards Organization) Standard 17024:2003. CISSP certification is not only an objective measure of excellence, but a globally recognized standard of achievement. It is also a Level II DoD regulation 8570 requirement for Military, Government and Defense Contractors working in security related areas of IT.

This Hands-On course provides students with the knowledge and skills to configure and troubleshoot a Windows Sever 2008 network infrastructure. Students will learn to implement and configure secure network access and implement fault tolerant storage technologies. Students will gain an understanding of the network technologies most commonly used with Windows Server 2008 and IP-enabled networks. Students will also learn how to secure servers and maintain update compliance.

This Hands-On 3-day course is suited for the technician who will be splicing, maintaining and Test Accepting paired copper cables in the OSP.

The course will be tailored based on Customer Needs and Requirements. This course can include both topics or individual topics.

The course will be tailored based on Customer Needs and Requirements. This course can include both topics or individual topics.

This Hands-On course is designed to give the student a working knowledge of data circuits with a focus on the local loop aspects of these circuits. The material covers basic telephony as it is applied in the local loop and how that technology is being used and expanded to create a ubiquitous loop environment. The course conferee will learn how the existing imbedded copper plant, re-enforced with loop electronics is able to provide any type of service — from simple POTS* to the new and sophisticated PANS**. * POTS - Plain Old Telephone Service **PANS - Pretty Amazin’ New Stuff This course is designed around the concept of basic telephony and it’s application in the local loop. It uses a building block approach, where each module builds on the previous one. Lecture material is re-enforced with stimulating case studies and hands-on lab assignments. During the lab assignments, students build and test operational data circuits. Whenever possible, the circuits will use the same hardware used in the student’s work environment and will be tested using similar test equipment currently in use in the field.

During this course Voice Frequency, DDS, ISDN, FT1, DS1-DS3, and SONET technologies are examined in detail to create a solid technical foundation. The participants are led through applications for installation and troubleshooting of these technology networks, as well as numerous Hands-On exercises using the T-BERD test sets. i.e. 211, 224, 310, 2310, etc. BTS encourages student(s) to bring their any test-equipment, to incorporate into our Hands-On Labs to gain valuable experience by using their own equipment throughout this course.

This Training Series provides a modular program of training to be run over a period of 14 days. The aim is to provide 1 day and 2 day modules of training aimed at providing a fast overview for engineers and manager new to the subject of Digital Television and Next Generation Communications systems. It is intended that the modules will stand on their own so that participants can select those modules most appropriate to their need and not necessarily attend every module. These modules examine the delivery of TV and communications over Next Generation Networks based upon IP core communications and optical carrier Ethernet services. The intention is to produce a Program suitable for participant with no prior knowledge to access the training and to build up a knowledge base quickly so that they can be valuable members of new and evolving digital TV and Media teams. Module 1 will examine how and why digital television is sweeping the world very quickly. It will consider the way in which Analogue TV has been delivered in the past and how the “digital dividend” can provide increased government revenue by adopting digital TV. It will examine bandwidth issues and demonstrate using hands-on exercises different methods of encoding and of deliver without going into the technical details. At the end of this module attendees will be aware of what is possible and what the limits of technology are but not necessarily how thins work, which will be covered by later modules. Module 2 identifies how digital TV is encoded in detail. It examines how MPEG-2 works and provides hands-on exercises experimenting with MPEG-2 rates and profiles. It then goes on to look and higher compression techniques of MPEG-4 and H.264 for encoding HDTV. At the end of this module participants will have a solid understand of how encoding works to a level that enables them to recognize the difference between MPEG-2 and H.264. To describe the difference between H.264 and Microsoft Windows Media Video 9 and to trancode between different codecs using free or open source software. Module 3 examines multiplexing as it is used in Digital Video Broadcast systems. The DVB standards have been written to enable the same multiplexing techniques to be used for Terrestrial, Satellite and Cable delivery. A simplified subset is also used for delivery of IPTV using DVB-IPI. This module will teach students how DVB multiplexing works at both the Program stream and the Transport stream levels. It will introduce hands-on exercises to enable participants to capture transport streams and to analyze them to understand how multiple TV channels are multiplexed into a single high speed digital stream for broadcast. They will further study the service information and control tables used to allow set top boxes to navigate through the multiplexes, locate individual program streams and play them. Module 4 considers how the Intellectual Property value of TV can be protected. The key to the success of any Television Services is high quality content that the viewer wishes to watch. This generally costs a lot of money and time to produce and so Intellectual Property owners like movie companies and commercial TV production companies need to prevent their content being pirated. Simulcrypt and Multicrypt provide standardized methods for Conditional Access that allow broadcasters to ensure the protection of high value content from illegal copying, and to restrict viewing to particular population groups where required. This is usually used for ensure the customer pays for pay-per-view or premium-rate channels. However it can also be used to restrict access to special channels used for security monitoring or Program production in special cases. More recent developments have allowed the delivery of video on demand over IP networks as well as recoding broadcast channels and the copying and retention of this material can be restricted by Digital Rights Management. This module will examine how DRM systems work and examine both commercial and open source systems. Module 5 will consider Next Generation Networks and the evolution to packet based core networks from earlier generations of circuit based services. The module will look in fast overview at how earlier generation services can be emulated over high speed IP cores to deliver service networks which can delver better performance at much lower cost yet higher reliability. It will also demonstrate the feasibility of this using hands-on exercises that integrate Voice, Internet Access and Television over the same Ethernet interface – both wired and wireless. Module 6 continues the examination of Next Generation Evolution but from the perspective of Carrier Transport Networks. In any modern Digital TV Broadcasting system it is necessary to transport the digital multiplexes from the TV Head-End to individual transmitter sites for broadcast. With Single Frequency Networks accurate timing and synchronization is also vital. This module will examine the options for these transport networks including Optical Fiber, microwave and satellite delivery. Technologies such as Ethernet Aggregation and protection switching will be considered to provide an understanding of how reliability can be controlled and improved. Having introduced all the key building block technologies, Module 7 will provide an understanding of design. It will introduce the concepts of network design and using an example of a TV broadcasting Network demonstrate how the project can be take through the key stages from Initial Service Requirements definitions, Technical Specification, Service sizing, Wavelength allocation and planning, Transmitter sitting, installation, testing and delivery. Module 8 will look at TV Program Production to give engineers an appreciation of the tools and techniques available for the artistic aspects of Program products, the technical aspects of editing, recording and mixing services and finally the storage and delivery. Using simple editing tools attendees will shoot some video, edit it and produce a short Program clip. They will then stream this over a network. Module 9 Multicast IP Television is now used to deliver Television services in some administration as well as to provide interconnection between encoders and multiplexers within DVB Head-ends. This module provides an understanding of how IPTV streams are carried over RTP/UDP/IP, the difference between using TCP and UDP to deliver services and how to analyze these services using protocol Analyzers Module 10 Configuring Routers and Switches for Multicast and Reliable carrier Services. This module will teach attendees how to configure elementary routing protocols, OSPF, Ethernet Aggregation and Protocol Independent Multicast on Cisco switches. Attendees will work as a group and configure individual interfaces to use specific VLANs, configure and test OSPF routing and them implement PIM for multicasting. They will then undertake hands-on exercise to demonstrate the correct working using IPTV streams. Module 11 Service sizing and performance requires an understanding of simple statistics and applying this to broadcasting and transport network design. This module aims to help attendees understand why networks are never as fast as they expect and why projects always take linger then you expect. Providing an understanding of confidence intervals, elementary queuing theory and applying this to the design of network traffic allows attendees to better calculate the service profiles for real services and to apply their newly learned techniques to estimating service demands in the future.

This extensive course provides the skills required to perform maintenance and troubleshooting activities on the DMS-10 system. Our Hands-On exercises equip the students to conduct maintenance activities and perform troubleshooting procedures. This course also includes an in-depth description of the process to clear a fault in a DMS-10 and much more.

This extensive course provides the skills required to perform testing and maintenance of trunks and lines with the help of documentation on the DMS-10 system. Our Hands-On non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.

Governments everywhere are moving towards Analogue Switch Off in TV broadcasting. Digital Video Broadcasting standards for use terrestrially as well as over satellite and cable have been available for many years, but viewers and users often see limited benefits in migration. With recent changes in television formats, demands for high definition TV services have increased. These already exist for delivery over DVB-S and over cable but are not easy to achieve over DVB-T. Delivering new HDTV services and migrating from analogue to digital together can offer attractive possibilities to governments and the industry alike. DVB-T2 provides new opportunities to increase performance of DVB-T services and with changes in channel coding and encoding compression, deliver HDTV services without increases in radio bandwidth. Already exist in the UK and extensive interest is seen around the world in HDTV. To succeed new services will need to migrate encoding of video streams, change multiplexing techniques and implement new mechanisms in the radio layer to deliver better forward error recovery and more digital bandwidth. This course covers how DVB-T is deployed; HDTV services are encoded and delivered currently. It will then provide a detailed understanding of the frame structure, channel coding and modulation for a second generation digital terrestrial television broadcasting system that will be used by DVB-T2.

This electrical circuit breakers maintenance training course will discuss application, installation, maintenance and testing issues related to low, medium and high-voltage switchgear and electrical circuit breaker equipment. The course will provide delegates with a solid understanding of Circuit Breaker and switchgear theory and standards. The course will also make delegates aware of issues concerning the proper application, installation and maintenance of circuit breaker equipment with a strong emphasis on safety. The course will cover a wide range of material starting from the basics and moving on to more complex issues. This electrical circuit breakers course also provides an overview of power system design and theory, focusing on the power distribution electrical circuit breakers used in common utility, industrial, commerical and institutional applications. Basic electrical circuit breaker construction, electrical safety, and common circuit breaker maintenance techniques are the major components of this course. When brought on-site, this course can be supplemented by an in-depth study of the specific circuit breaker models used at the client's facility. Hands-on training is provided wherever practical.

Keeping up with all the Technology changes and demands of Today, is always a pressing demand. BTS provides an extensive look into the Emerging Technologies of Today. The Internet is changing the way applications are used, mobility and bandwidth are just never enough. The aggressive deployment of FTTx, Wireless, VoIP, Softswitching, and an IP core networks have significantly changed metro and wide area communications as we know it. The focus of this course is to provide an overall scope of these complex technologies as well as defining all the pieces and how they work together in Today's Technologies.

With the introduction of Next Generation Networks to telecommunications carrier infrastructures, customers expect a full range of Triple Play services. These include High-Speed Internet Access, Voice Telephony and Television delivered over the same network interface. These customers may be domestic where service is delivered directly into homes, business where increasing richness of multimedia content allows businesses to communicate more effectively or in military where remote stand-off control or information gathering becomes feasible. Ideally high bandwidth fiber optic communication would be used for new richer services. However existing infrastructures often contain copper loops and for economic reasons these must be used to deploy these services. Careful design of services that work within these more restricted bandwidths is therefore important. This is one of several key challenges to delivering IPTV. It will be necessary to deliver TV quality that can match existing over-the-air and cable delivery. It will also be necessary to ensure that all services can be delivered together and will not significantly affect the performance of other services. Also that voice services can be interfaced to existing telephone networks so that they will integrate into the standard telecommunications infrastructure used around the world. This course will provide an understanding of the technologies being used to deliver a range of services including voice, point to point video, broadcast/multicast TV, HDTV and even 3D communications. It will provide a technical understanding of the different RF, wired and cable standards used for distributions and delivery. I will further provide hands-on exercises which will demonstrate how voice, multicast IPTV, Video on Demand and Web Television can be delivered over a common IP infrastructure. The course will used standard Windows PC or Laptop computers running Windows XP or Windows 7 attached to an in class LAN and emulated WAN infrastructure isolated from live infrastructures allowing the exercises of all services without firewall and security restrictions. The course exercises will use free and open source software allowing attendees to build systems which can be transferred to home, or business systems with little or no operational cost allowing further learning and experiment.

Course description coming soon...

This Hands-On course is designed to provide technicians with a practical understanding and Hands-On Experience of fiber optic theory and fiber optic applications. This would include using Fiber Optics for: -Digital Control Systems (DCS ) -Networks (LANS/WANS/CANS/MANS) -Security & Traffic Systems -Closed Circuit TV systems -Industrial Manufacturing Monitoring Equipment -Data and Voice Networks -Multitude of Other Fiber Applications This in-depth course focuses on a wide array of Fiber Optic systems and components and will focus on installation, splicing, connectorization, testing and maintenance techniques that will prepare each student to skillfully work with fiber optics in a wide variety of commonly found work conditions. This course relies heavily on hands-on exercises and student participation, It begins with an explanation of light and fiber optic theory and then moves on to Hands-On and practical applications of installing and maintaining a complete fiber system.

Carriers have offered connectivity services based on traditional TDM, Frame Relay and ATM for many years. However customers now use Ethernet as the interface of choice for virtually all services and applications. The cost of operating separate networks to provide each service, as well as the need to sell higher bandwidth services than can be offered with traditional networks, is forcing carriers to move to newer, more cost effective technologies, namely Ethernet, Backbone Bridging, IP and MPLS. Ethernet and IP have allowed networks to deliver high bandwidth and new services with greater flexibility, while MPLS has allowed these new services to become more "carrier-class", offering the connection-oriented behaviour, quality of service, and reliability normally associated with traditional technologies. However the signalling and routing costs of MPLS and layer 3 solutions have still been significant, which has lead to the development of other layer 2 Provider Backbone Transports (PBT) and Provider Backbone Bridging (PBB) solutions for small to medium scale carrier metro services. The Metro Ethernet Forum has evolved a set of standard service definitions for the kinds of Ethernet services customers now require. These can deliver services between sites that look to customers like end to end Ethernet. For carriers they can emulate other traditional TDM services over the same infrastructure and deliver all services over a common unified network by adding Pseudo Wire Emulation edge to edge (PWE3). This course provides an in-depth look at carrier Ethernet technologies, the Metro Ethernet Forum specifications for services and how these can be delivered over carrier core networks along with other services deployed over PWE3.

This Hands-On CCENT preparation course is the NEW delivery method to help students pass their 1st exam toward multi-level certifications, the ICND1 is the first part in the two-part updated Cisco ICND curriculum. This course is part of the following Certifications Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) CCIE Voice (CCIEV Voice) CCIE Security (CCIES Security) ICND1 training course is your starting point for Cisco certifications, preparing you for Exam 640-822 ICND1 and CCENT certification. This course will focus on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise network, including configuring a switch, a router, and connecting to a WAN and implementing network security. A Student should be able to complete configuration and implementation of a small branch office network under supervision.

Course description coming soon...

This Hands-On course will teach you how to prioritize your electrical maintenance strategy, stretch your electrical maintenance budget and at the same time maximize the life and condition of your equipment. Cost-effective electrical preventive maintenance is the best way to reducing accidents, saving lives, and avoiding costly breakdowns and work stoppages. Our Electrical Testing and Maintenance course is an in-depth examination of electrical testing and predictive maintenance methods and teaches how to maximize the effectiveness of your electrical maintenance investment. Our course introduces students to NETA (North Amercian Electrical Testing Association) "Standard for Maintenance Testing Specifications" and NFPA 70b, "Recommended Practices For Electrical Equipment Maintenance". These standards apply to preventive maintenance for electrical, electronic, and communication systems and equipment installed in industrial, commercial and institutional power systems. This course will alert electrical maintenance personnel in utility, industrial, commercial and institutional facilities to the latest North American Electrical Maintenance and Testing Standards and Specifications that cover the suggested field tests and inspections that are available to assess the suitability for continued service and reliability of electrical power distribution equipment and systems. The purpose of NETA and NFPA 70b testing and maintenance specifications is to assure that tested electrical equipment and systems are operational and within applicable standards and manufacturer's tolerances and that the equipment and systems are suitable for continued service. This course will also deal with the important subject of troubleshooting electrical systems and choosing the proper preventive maintenance testing equipment and procedures.

This Hands-On course will teach you how to prioritize your transformer maintenance strategy, stretch your maintenance budget and at the same time maximize the life and condition of your electrical transformer. As an owner of transformers you are faced with the challenge of how to minimize downtime and maximize life expectancy of your valuable asset. With budget restraints, knowing how to prioritize your transformer testing and maintenance expenditures is crucial. This transformer testing and maintenance course will review what traditional and new maintenance testing procedures should be utilized by transformer owners. We will also look at the latest developments in transformer design, construction, testing, diagnostics, oil sampling techniques, interpretation of results and transformer asset planning. Today's capital spending on new and replacement transformers is at its lowest level in decades. To make matters worse, the load on each transformer (or its utilization) continues to grow. Increased equipment utilization, deferred capital expenditures and reduced maintenance expenses are all challenges facing today’s transformer owner. Many electric utilities and large industrial, commercial and institutional owners of medium and large power transformers are beginning to develop their own "Life Cycle Transformer Management" programs. Our transformer testing and maintenance course will deal with many of the technical and economic issues dealing with a) The Screening Process to prioritize the transformer fleet; b) Transformer Condition Assessment of individual transformers, and c) Life Cycle Decisions: retire, refurbish, replace, relocate. Students will learn safe and proper maintenance and testing procedures on power transformers. The course covers transformers used in commercial and industrial power distribution systems, including oil and dry-type units. Larger power transformers used in utility applications are also covered.

This hands-On course covers excavation, trenching, shoring. These topics are among the most hazardous construction operations in the industry today. Employees/contractors who work in or around trenches or excavations must be adequately trained in the requirements of the OSHA Excavation Standard, 29 CFR 1926 (Subpart P). This course provides attendees with Hands-On practical experience by performing field/site training on actual equipment and materials during this course.

This Hands-On course provides in-depth practical training for both conventional and unconventional fall protection applications. When work is performed on elevated surfaces or during construction activities, protection against falls must be considered. Employers/Contractors are required to have and or provide a training course for each employee who might be exposed to fall hazards. The course must provide each person to recognize the risks and hazards of falling and then provide solutions to minimize these risks and hazards. This course not only protects the individual but it also provides protection for the company and or contractor(s) from accidents, accidental injuries, deaths and litigation and liabilities.

Fiber optic systems are a key part of new communications services. Teir success depends upon good design. This Hands-On course will cover the particulars of how fiber optic networks are designed within the context of complete communications systems or construction projects. It will and provide an in depth knowledge of processes in delivering new services and selecting the most appropriate plant for successful fiber optic system. The focus is geared on the design. This includes network protocols, network configurations, optical cabling, industry communications standards, and determination of fiber count, hardware selection, splicing /termination methods, cable system testing/troubleshooting and proper documentation. This Fiber Optics Designer course provides detailed instruction and Hands-On labs of fiber optic design throughout the course. Certification(s): ETA (FOD) Fiber Optic Designer or FOA (CFOS/D) Certification can be administered during this course, upon request.

Splices and terminations, which are always a vital part of any cable system, become more susceptible to failure at higher voltages. Whether splicing or terminating is accomplished by the use of hand-applied tapes, a filled or molded device, heat-shrinkable tubing, or a prefabricated device, care should be exercised during the application. Poor workmanship or improper choice of materials could jeopardize the reliability of the entire system. This Hands-On course covers Distribution underground cable accessories from Low to High Voltage cable from various manufacturers. The course is designed according to the type of cable and cable accessories utilized by your company.

Did you know that if you have been hired to work in the mining industry, you are considered a "miner" under the Federal Mine Safety and Health Act of 1977. • It is the responsibility for all companies working in the mining industry to develop and implement a plan for training new miners (24 hours) in addition to providing annual refresher training (8 hours). • This course is designed to meet MSHA Part 46 requirements. Part 46 applies to shell dredging, sand, gravel, surface stone, surface clay, colloidal phosphate, and surface limestone mines. If your work is in other MSHA regulated operations or you are an independent contractor that operates in other types of mining operations, you may be required to complete Part 48 training instead.

This course covers NARS and BARS features and programming options which automatically route calls over the most cost-effective trunk facility available at the time of the call. This course will also provide a practical Hands-On approach to provisioning, maintaining, interpreting, and reviewing a Basic Alternate Route Selection (BARS) database and a Network Alternate Route Selection (NARS) database on a Private Branch Exchange (PPX) using the Command Line Interface (CLI), and much more...

This Technician level course is designed for personnel responsible for completing programming records, installing, programming and/or troubleshooting Norstar MICS systems. For employees with a good level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered.

Course description coming soon...

This 5-day course will have the participants learn and certify the safe methods of pole climbing, pole top rescue and CPR/First Aid. They will perform multiple Hands-On exercises that would be used in day to day activities, in real-world situations. The course will also include Pole Top Rescue, the method to safely and effectively retrieve an injured worker from a pole. Not only will they learn how retrieve an injured worker but be able to administer CPR/first aid once on the ground. Upon completion of the course attendees will be Certified in CPR and Basic First Aid. Plus they will have been certified in Pole Climbing with up to date revisions and standards, trained in Pole Top Rescue and will be more confidence in their climbing ability and be able to perform work functions more efficiently. Attendees will also learn safe ladder handling practices. This will include the proper techniques of carrying and positioning the ladder, securing the ladder to the pole and mid-span setup. All SAFETY practices will be covered and must be followed during the training exercises. If Company permits, (which is recommended and mandatory for BTS Certification) A Live Video will be taken of each student at the 6, 12, and 18-foot heights. This will ensure that the attendees are using proper techniques, safety parameters and effectively ascending and descending wooden poles using pole climbing gaffs and associated equipment. A master copy of this video will be filled at BTS headquarters. BTS, as an added benefit, will issue a Username and Password to access the completion videos on our BTS secured video server. This provides easy access to every video for student company evaluations, company reviews and any legality issues where this video may be required. PROOF IS PROTECTON ! Note This course is physically demanding. Students must earn at least 70 of the competency points to become certified in this course.

Nearly all electrical devices have power supplies that may cause a disturbance to the current sine wave of a power source. Most published surveys show that 65-85% of the power quality problems are the result of something happening within the facility, on the customer side of the point of common coupling. It may be the wiring or the loads themselves that make the supplied voltage incompatible with equipment within the facility. The result is that the process is interrupted, productivity is halted, and dollars are lost. This Hands-On course will provide the skills and teach the ability to properly identify and treat power quality and harmonics problems is important for system reliability and efficiency.

Mobile cellular telephone systems are today universally used throughout the developed world. The key issue in many locations however is the lack of good coverage. In some cases this is caused by topographical features of the geography of the area or the lack of cellular telephone masts near by. However in other cases coverage may be good for some users of one operator but very bad for another. It may also happen that black spots exist even when no topographical feature would seem to be present to cause it or that strong signals are indicated but calls drop for no apparent reason. These situations are a strong indication of radio interference sources cause problems. To resolve such problems is a challenge for Radio Frequency Engineers and Field Support Technicians. First it is necessary to fully understand the radio technology in use and how signals are encoded, decoded and engineered in fully working systems. Coverage will be affected by antennas and the coverage expected for different types of antenna systems must be understood. With this knowledge and good spectrum analyzers it is possible to examine radio signals in locations where interference is expected and identify the type of interference. Different types of interference exhibit different signal patters and from this experienced technicians can start to locate suspected interference sources. This course provides an understanding of radio systems in the 850, 900, 1800 (PCS) and 2100 MHz bands used for cellular and mobile telephony and in the 2400 MHz used for WiFi systems. Students will use simple laptop computers, regular cell phones and Spectrum Analyzers to understand RF interference, expected antenna propagation and the patterns generated by interference sources on tester displays. They will use directional antennas to track interference and learn how to locate individual interference sources.

Mobile cellular telephone systems are today universally used throughout the developed world. The key issue in many locations however is the lack of good coverage. In some cases this is caused by topographical features of the geography of the area or the lack of cellular telephone masts near by. However in other cases coverage may be good for some users of one operator but very bad for another. It may also happen that black spots exist even when no topographical feature would seem to be present to cause it or that strong signals are indicated but calls drop for no apparent reason. These situations are a strong indication of radio interference sources cause problems. To resolve such problems is a challenge for Radio Frequency Engineers. First it is necessary to fully understand the radio technology in use and how signals are encoded, decoded and engineered in fully working systems. Coverage will be affected by antennas and the coverage expected for different types of antenna systems must be understood. With this knowledge and good spectrum analysers it is possible to examine radio signals in locations where interference is expected and identify the type of interference. Different types of interference exhibit different signal patters and from this experienced technicians can start to locate suspected interference sources. This course provides an understanding of radio systems in the 850, 900, 1800 (PCS) and 2100 MHz bands used for cellular and mobile telephony and in the 2400 MHz used for WiFi systems. Students will use simple laptop computers, regular cell phones and Spectrum Analyzers to understand RF interference, expected antenna propagation and the patterns generated by interference sources on tester displays. They will use directional antennas to track interference and learn how to locate individual interference sources.

This Hands-On course will cover the maintenance and testing requirements for common substation devices, including power transformers, oil, air and vacuum circuit breakers, switchgear, ground grid systems, batteries, chargers and insulating liquids. This course focuses on what to do, when to do it and how to interpret the results from testing and maintenance. Substation maintenance is a key part of any plant's maintenance program. Failures in key components such as racking mechanisms, meters, relays and busses are the most common cause of unplanned outages. Transmission, distribution and switching substations generally have switching, protection and control equipment and one or more transformers. Having skilled substation maintenance technicians is essential to equipment reliability. This course focuses on maintenance and testing of switchgear, circuit breakers, batteries and protective relays, and more...

This Hands-On course is a must for your cable locating technicians. Today's congested underground environments with the massive deployment of fiber optic cables, and existing copper in the ground, there are too many uncertainties out in the field. Without the proper training, one missed locate can cost you a lot of money and major headaches. Today's digital locators have pinpoint accuracy, and are superior to locators of the past. We will show you how to use these new locators and the locators you have on-site. This course can also be geared to and/or include: -Sheath fault locating

In this Hands=On course you will learn how to install, administer, and manage Windows XP. The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional. This course is based on the final, retail release of Windows XP Professional. This course will prepare for your Microsoft Exam 70-270 and can also be an elective course to obtain your MCSA Certification.

This Hands-On course, is geared for students who are new to Microsoft Exchange Server and will learn how to configure and manage a messaging environment in accordance with technical requirements. Students will learn how to install Microsoft Exchange Server 2007 and manage routing, client access, and the backup and restore of databases. They will also learn how to manage addressing and recipient objects such as mailboxes, distribution groups, and contacts.

This Hands-On course is geared toward troubleshooting faults in IP services using protocol analyzers on their own for the first time. Its aim is to make them comfortable with using the key functions of a protocol analyzer and then to learn how to systematically locate and find faults. It will then teach the fundamentals of how IP and Internet Protocol works by using practical analysis of classroom using and Internet simulator to demonstrate the impact of packet loss, delay variation and miss ordering of traffic. Students will then apply their skills to analyze real Internet service traffic over Wireless links. Attendees will also analyze the protocol exchanges and experiment to identify how failures impact the service, fix the faults and confirm their success by retesting services. This class can also be customized to add additioanl Hands-On sessions monitoring and troubleshooting live services, upon request.

The Internet Protocol Suite, commonly known as TCP/IP, forms the basis for the Internet and the next generation of telecommunications services. It is now at the core of all modern mobile phone networks, is used for the distribution of television services, carries electronic mail and is at the heard of all PC networks. Understanding how the protocols function and interact with each other is critical for engineers and technicians who will configure and troubleshoot next generation systems. This course introduces the basic fundamentals of the Internet Protocols suite using hands-on exercises to develop practical skills. Attendees will learn the workings of the protocols and then stage by stage build a complete Internetworking system including all the necessary servers to make it function. They will use their own lap-top computers with free software supplied to construct a the service, including LANs, Routers and wireless LAN connections.

This Hands-On course provides an introduction to DSL Services and IPTV installation for installation technicians and technical support staff. This course will provide an understanding of the function and operation of the equipment installed on customer site, installation testing of DSL Routers, Wireless Access devices, IPTV Set top boxes as well as their connection to modern TVs and Flat screen monitors. This course will address technologies in the DSL Access as well as typical home networking equipment used by customers to which devices may be attached. It is designed for installers who need a fast grounding in the technology, equipment and network architectures as well as identifying problems or failures. Attendees will use Hands-On labs and use Protocol analyzer, wireless analyzer and IPTV transport stream analyzer software to test services. We will also incorporate client equipment and testing tools into our labs to train the students on equipment they are actually using.

With the introduction of Next Generation Networks to telecommunications carrier infrastructures, customers expect a full range of Triple Play services. These include High-Speed Internet Access, Voice Telephony and Television delivered over the same network interface. Existing infrastructures often contain copper loops that must be used to deploy these services. There are several key challenges to delivering IPTV. It will be necessary to deliver TV quality that can match existing over-the-air and cable delivery. It will be necessary to ensure that all services can be delivered together and will not significantly affect the performance of other services. The TV service must be designed, sized and built so that it can grow profitably as take-up increases and can evolve as the technology develops. To meet these challenges a good understanding of IPTV technology is vital. This course will deliver a comprehensive understanding of the IPTV technology, covering major aspects of the IPTV standard from a business, network. service, architecture, hardware, software, protocols and platforms perspective. It will include practical demonstrations of IPTV transport, Web access and voice active together over a classroom network. It will study practical experiences of early IPTV deployments and consider the sizing, performance and reliability aspects of IPTV service delivery. It will also demonstrate how IPTV transports can be captured and their quality analyzed for monitoring performance. It will further demonstrate how reliable services can be delivered to match defined service criteria.

This 3-day Intermediate course provides in-depth details for modern television broadcast systems and infrastructures, with particular focus given to the delivery of TV over the Internet. This will encompass both IPTV and Video on Demand (VoD). The course is designed to give students practical and real-world experience to this technology, equipment and network architectures that are being utilized to deploy these services. The course also provides an incredible comparison to other broadcast technologies and markets today.

This powerful 3-day Advanced course covers both television and networking technologies which make up our New IPTV Technologies Today. Once Television could only be received over the air, via cable or via satellite. Today TV can be delivered over Internet Protocol (IP) services as well. Broadband carriers are offering Triple-Play networks where voice telephone, TV and Internet access are carried over the same network. Even Cable and Satellite operators now wish to converge towards this new common IP approach to enable delivery of TV to PCs, mobile devices and provide high digital options as well as High Definition TV. To be successful in this new technology, knowledge of both television and networking technologies is a must. This course will provides 'Hands-On' Real-World experience by having students Configure, Implement and Send and Receive IPTV over a LIVE in-class network.

With 3G mobile technology already rolled out by over 200 operators in over 80 countries, preparations are well under way to create the next generation of mobile technology. The UMTS standards body, 3GPP, has been following its plan to achieve ambitious goals for the future of mobile communications.. This is Long Term Evolution – LTE. Work on this is contained in Release 8 of the 3GPP Specifications. A headline goal is 100 Mbps in the downlink and 50 Mbps on the uplink, representing roughly a ten-fold improvement on HSDPA today. This in-depth course covers all aspects of LTE, from the environment and forces shaping it, the physical changes involving MIMO antennas and the move from CDMA to OFDM, through the logical air interface channels to the necessary architectural and core network changes. Some specific aspects such as security and handover to non-3GPP technologies are included. LTE is not the end of the story and LTE Advanced has reached the level of stable standards at Release 10. The enhancements of LTE Advanced are discussed.

This course which covers the major area of LTE’s (Long Term Evolution) Evolved UMTS Terrestrial Radio Access (E-UTRA). Mainly the Physical layer but the RLC, PDCP and MAC layers and interaction are included. The new physical layer is key to the level of performance that LTE must deliver and much flexibility has been incorporated to cope with varying allocations of spectrum, as well as the workbook in both printed and searchable electronic formats, attendees receive a specially produced LTE Air Interface acronym list. While there is a section on MIMO and beamforming antennas, this is a large subject and those requiring in-depth knowledge of this topic are directed towards the separate two day Antennas for LTE course.

The traditional telecommunications billing paradigm of time and distance has been under attack in both fixed and mobile networks for some years and new, more sophisticated charging systems are being developed. For UMTS, a new charging architecture was specified by the 3GPP standards group. This evolved rapidly through Releases 6 and 7 of the 3GPP specifications and has been updated for LTE in Release 8. Following the industry maxim of not offering a service until it can be charged for, charging needs to be ahead of services in sophistication and this system is designed to cope with any future demands. This course presents the overall architecture of 3GPP Charging Management before specifically examining major aspects in some detail. These include the interfaces between components and the associated Reference Points as well as specific charging areas such as IMS and Location Services (LCS). The Diameter Base Protocol provides the Authentication, Authorization and Accounting (AAA) facilities needed by the architecture. Diameter thus replaces older systems such as RADIUS. Policy-based charging is also covered.

The goal of the LTE SAE from the 3GPP is to achieve a high-data-rate, low-latency, packet-optimized system that supports multiple access technologies. Long Term Evolution, as defined in the 3GPP Release 8 standards, has described both an evolved Radio Access Network (E-UTRAN) and a new core network strategy termed SAE - System Architecture Evolution. This is a specialized two day course which covers the major area of LTE’s (Long Term Evolution) evolved core network called SAE (Systems Architecture Evolution). The main part of SAE is the Evolved Packet Core (EPC), otherwise known as the SAE Core. The new core network is key to achieving the level of performance that LTE must deliver with the sort of low delay across the network that has been hitherto unachievable with GPRS and UMTS.

Exploring and developing the necessary skills and techniques required to become a highly effective s

This extensive Hands-On course will combine the two CORE-Courses for the MCSA Certification Track, preparing you for the following exams: *Exam 70-290: Implementing a Microsoft® Windows Server 2003 Network Infrastructure: Network Hosts *Exam 70-291: Implementing, Managing, and Maintaining a Microsoft® Windows Server 2003 Network Infrastructure: Network Services This course will provide the knowledge and skills you need to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2003/2007 environment... combined with the knowledge and skills you need to implement, manage, and maintain a Microsoft Windows Server 2003/2007 network infrastructure. Learn to execute routing and to implement, manage, and maintain Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and Windows Internet Name Service (WINS). Secure Internet Protocol (IP) traffic with Internet Protocol security (IPSec) and certificates, and implement a network access infrastructure by configuring the connections for remote access clients. You'll also learn to manage and monitor network access.

Carriers have offered connectivity services based on traditional TDM, Frame Relay and ATM for many years. However customers now use Ethernet as the interface of choice for virtually all services and applications. The cost of operating separate networks to provide each service, as well as the need to sell higher bandwidth services than can be offered with traditional networks, is forcing carriers to move to newer, more cost effective technologies, namely Ethernet, Backbone Bridging, IP and MPLS. Ethernet and IP have allowed networks to deliver high bandwidth and new services with greater flexibility, while MPLS has allowed these new services to become more "carrier-class", offering the connection-oriented behaviour, quality of service, and reliability normally associated with traditional technologies. However the signaling and routing costs of MPLS and layer 3 solutions have still been significant, which has lead to the development of other layer 2 Provider Backbone Transports (PBT) and Provider Backbone Bridging (PBB) solutions for small to medium scale carrier metro services. The Metro Ethernet Forum has evolved a set of standard service definitions for the kinds of Ethernet services customers now require. These can deliver services between sites that look to customers like end to end Ethernet. For carriers they can emulate other traditional TDM services over the same infrastructure and deliver all services over a common unified network by adding Pseudo Wire Emulation edge to edge (PWE3). This course provides carrier network designers with the understanding and tools needed to design and build carrier class solutions that deliver Metro Ethernet Services. It will identify how to put together loading and sizing data and then select the correct technologies to match the requirements for delivering customer services.

Carriers have offered connectivity services based on traditional TDM, Frame Relay and ATM for many years. However customers now use Ethernet as the interface of choice for virtually all services and applications. The cost of operating separate networks to provide each service, as well as the need to sell higher bandwidth services than can be offered with traditional networks, is forcing carriers to move to newer, more cost effective technologies, namely Ethernet, Backbone Bridging, IP and MPLS. Ethernet and IP have allowed networks to deliver high bandwidth and new services with greater flexibility, while MPLS has allowed these new services to become more "carrier-class", offering the connection-oriented behaviour, quality of service, and reliability normally associated with traditional technologies. However the signalling and routing costs of MPLS and layer 3 solutions have still been significant, which has lead to the development of other layer 2 Provider Backbone Transports (PBT) and Provider Backbone Bridging (PBB) solutions for small to medium scale carrier metro services. The Metro Ethernet Forum has evolved a set of standard service definitions for the kinds of Ethernet services customers now require. These can deliver services between sites that look to customers like end to end Ethernet. For carriers they can emulate other traditional TDM services over the same infrastructure and deliver all services over a common unified network by adding Pseudo Wire Emulation edge to edge (PWE3). This course provides an overview of carrier Ethernet technologies, their installation, testing and troubleshooting for Technicians.

Course description coming soon...

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting microwave links. The course introduces the elementary principles of radio used in microwave services. It teaches how to survey the location in order to position access points in the appropriate location and how to avoid interference with other services. The course identifies the problems with alignment of antennas and dish systems as well as teaching what appropriate safety precautions need to be taken.

There are a number of mobile applications that requires that a central server be aware of the location of the mobiles which are using that application. Often GPS is available but this is not always either available or suitable. This is especially true of the location of a mobile is to be determined without the mobile being involved by using either a GPS chip or any detection of the location process. While mobile operators have network-based methods for finding where their mobiles are and are also prepared to sell that information, that may also not always be appropriate.. A location detection system can be network-based, mobile-based or mobile-assisted. The service should be able to operate over as many mobile technologies as possible internationally, not just GSM and UMTS. This may require different location detection techniques for different networks. Location sensing and location based applications are rapidly finding their place in the mobile marketplace. GPS is currently the preferred solution. Therefore the GPS solution is therefore described is some depth. However, other solutions are available and will be described and considered in their own right.

With 3G mobile technologies already rolled out by over 200 operators in over 80 countries, standards bodies, manufacturers and operators are looking towards the next generation of mobile technology. The UMTS standards body, 3GPP has created a plan to achieve ambitious goals for where mobile communications should go. This is Long Term Evolution – LTE. For technicians and technical professionals to stay in touch with this evolution, a good grounding in the technology and terminology of 2G, 3G and 4G systems is needed. The key conceptual design philosophies of each generation need to be understood in order to build effective networks as they evolve. Transition will not occur overnight. Indeed it may be many years before every network has transitioned every part to 4G. The mechanisms of linking the different technologies must be appreciated. The increased performance in the future will depend upon changes in the radio path. The new or changed areas include the use of MIMO antenna systems, OFDM-based multiple access as well as the architectural changes. This course describes the technical features of 2G GSM, 3G UMTS and the evolution of technologies that will change to support 4G LTE. This includes, notably, the core network which has its own evolution plan, SAE, System Architecture Evolution. Examples of switched configuration will be studied to illustrate practical aspects.

This Hands-On course teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data. This course is geared for those seeking this field and/or to obtain their MCSA Certification.

This course provides an understanding of how MPLS works its advantages and limitations and how it can be deployed to provide effective services over a 21st Century converged network. It will provide a detailed understanding for implementers, designers, managers and infrastructure engineers that need to plan, implement and use the new generation of networks and services. The next generation of telecommunications networks will deliver broadband data and multimedia services to users. The Ethernet interface is becoming the interface of preference for user computers, IP Phones, Digital IP Television and network servers within the network itself. The network infrastructure will deliver these high performance IP services over Switched infrastructures deployed using Multi-Protocol Label Switching (MPLS) running over carrier grade optical Ethernet.. MPLS is a radically new approach to delivering IP services and must be built on an IP routed infrastructure. However by deploying switching hardware it becomes possible to deliver quality of service by bypassing queues in routing functions and switching essentially in OSI layer 2. Once constructed, MPLS networks can be used to deliver emulation services. These provide customers with more traditional circuits provisioned over interfaces such as E1, Frame Relay and STM1 which in reality are delivered as emulated services over MPLS running over Gigabit Ethernet infrastructures. This course will provide technical and engineering staff a working introduction to how MPLS can be used to deploy services in Next Generation Networks.

The next generation of telecommunications networks will deliver broadband data and multimedia services to users. The Ethernet interface is becoming the interface of preference for user computers, IP Phones, Digital IP Television and network servers within the network itself. The network infrastructure will deliver these high performance IP services over Switched infrastructures deployed using Multi-Protocol Label Switching (MPLS). MPLS is a radically new approach to delivering IP services and must be built on an IP routed infrastructure. However by deploying switching hardware it becomes possible to deliver quality of service by bypassing queues in routing functions and switching essentially in OSI layer 2. Once constructed MPLS networks can be used to deliver emulation services to provide customers with more traditional circuits provisioned over interfaces such as E1, Frame Relay, ATM and STM1 which in reality are provided emulated over MPLS running over Gigabit Ethernet infrastructures. This course provides an understanding of how MPLS works, its advantages and limitations and how it can be deployed to provide effective services over a 21st Century converged network. It will provide a detailed understanding for implementers, designers, managers and infrastructure engineers that need to plan, implement and use the new generation of networks and services.

This course covers MPLS and H.248 (MEGACO). The next generation of telecommunications networks will be deployed using VoIP technology and soft switching replacing circuit switching and ISDN signaling. By deploying communications as multimedia streams over IP it is possible to extend the services from simple voice to improved voice quality, better bandwidth utilization and expanded services into video and television carried over the same technology. Already cost effective VoIP services have been deployed using H.323 and SIP over Intranet infrastructures. However to integrate this with existing ISDN and SS7 architectures and eventually to replace local exchanges and transit exchanges in carrier networks requires large scale signaling and switching changes. The next generation of telecommunications networks is likely to use IP and for efficient and high-speed quality of service switching deploy MPLS to select routes. To build soft switches and distribute the switching function over a carrier level infrastructure, gateways will be controlled using H.248, called Media Gateway Control Protocol (MEGACO) by the Internet community.

Next Generation networks must deliver IPTV, Voice over IP as well Internet access services. Networks may cover the complete services of a national carrier, Regional carriers or local rural carrier services. Equally corporations must design service networks to meet their current and future needs. The scale of the networks may be different but the techniques used for Engineering and Architectures are common. Considerable experience exists in the sizing and design of circuit switched TDM voice networks. This enables the appropriate technologies to be delectated to match the need. Less experience exists in the design of IP based next generation networks. However the services of Triple Play networks may well be dominated by the requirements for quality video and for integrated delivery of all services. This course addresses the underlying skills of sizing, network analysis and network design applied to this new generation of services. It will provide a practical understanding of the necessary theory together with the application of these using spread-sheets prepared for the purpose. It will examine the infrastructure requirements, multicasting configuration needs and the sizing for delivery of services that match customer expectation.

This 2-day Hands-On course is geared to all personnel entering manhole(s) and/or a confined space for installation, repair, maintenance and/or any other service(s) for Confined Space safety and operations for Permit Required and/or Non Permit Required Standard 29 C.F.R. Part 1910.146.

This 3-day Hands-On course is designed to not only give the new hire a good insight of the telephone loop, including installation and troubleshooting, but to answer some of the questions the veteran repair person may have… After completion, this Course has a proven track record to reduce PSC complaints and dramatically decrease the number of repeat trouble tickets. This Course is 75% Hands-On Labs on our State-of-art Equipment. The I&R Refresher will cover the practices and specifications of both buried and aerial installations will be presented. Correct bonding and grounding of the install and outside plant cable will include REA guidelines and PSC mandates. These are very important for the safety of the Technician and the Customer. All service standards will be presented and explained. This course will also train students to identify and locate faults in copper "pic" outside plant cables. Students will analyze a faulted cable pair and select the correct test set to locate the fault. The students will use state-of-the-art test equipment such as the Dynatel™ 965 DSP, Sidekick Meter, MTDR and incorporate any meter(s) that students can bring to the session to use during the hands-on lab procedures throughout the course. Locating buried cables will also be covered and fault simulators will be used during the hands-on lab exercises to reinforce “Real-World Experience“. Students will learn how to locate resistive, capacitive and cross-battery faults using the multiple OSP test equipment. Emphasis will be placed on how to effectively use OSP Test Equipment. Most technicians in the field today only utilize about 30% of this test instrument’s capabilities; our goal is to have a 100% of their test instrument’s capabilities put to use in the field. No sales pitch in this course, just training! Our SME’s have the field experience to find the answers to real live scenarios, providing students with a “Real-World Experience” This course will be instructed by a nationally known expert in telecom training and is also a factory trained and certified instructor on the 3M 965 & 2273, Sidekick/Tempo, Sunrise Telecom and JDSU (TTC/Acterna) fault locators.

This 2-day Hands-On course will train your technicians how to fully utilize the 3M 965 DSP fault location test set. Students will learn how to operate this unit, and analyze the results. Fault simulators will be used in the classroom for hands-on lab exercises. Students will learn how to locate resistive, capacitive and cross-battery faults using the 965 DSP. Emphasis will be placed on how to effectively use the TDR function in this unit. Most technicians in the field today only utilize about 30% of this test instrument’s capabilities; our goal is to have a 100% of this test instrument’s capabilities put to use in the field . No sales pitch in this course, just training! Our SME’s have the field experience to find the answers to real live scenarios, providing students with a “Real-World Experience” This course will be instructed by a nationally known expert in telecom training and is also a factory trained and certified instructor on the 3M 965 DSP and 2273 fault locators.

This course provides a practical and in-depth foundation on Private Branch Exchange (PBX) or a Private Automatic Branch Exchange (PABX - which is out of fashion since all modern day PBXs are automatic), is a phone switch serving a business or organization and is usually located on the organization's premises. The PBX provides phone services including internal calling, and access to the public switched telephone network. It allows a small number of outside lines to be shared among all of the people of the organization. Advanced PBX phone switches sometimes provide auto-attendant, voice-mail, and ACD (automatic call distribution) services for the organization.

With the expansion of telecommunications from phone systems into DSL, Internet Access, IP Television and Triple play networks, telecom technicians need to use Laptop PCs to test and validate services. PCs are becoming more than just a way to surf the Internet and are becoming vital service testing tools. As such technicians need a solid background in using and maintaining laptop PCs. They must also be able to interface with customers who use services and validate their configuration to link to services. This course is aimed at giving technicians a solid grounding in how Laptop and desktop PCs work with Windows. The course will explain the basic architecture of PCs, their memory, disk layout and interfaces. It will teach attendees how windows and user programs, services and features are installed and maintained, how to select drivers for new hardware such as Wireless adaptors, how to configure networking and routing and how to use and test key user services. Technicians will need to move test files and software between platforms as well as upload and download files to the Internet. These key skills will be taught and practiced. Many customers will be unfamiliar with firewalls and anti-virus software. The course will explain the limitations of this software and how to turn on and off Windows XP security features. The concepts of system registry and system restore will also be explained.

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing and maintaining antennas and masts. The course introduces the elementary principles of radio used in all classes of service. It teaches what kinds of antenna systems exist and which offer advantages for particular applications. Siting masts is becoming more difficult and so it has become necessary to share masts where possible and also to share antennas. Methods for achieving this will be considered. However within built-up areas or areas of natural beauty new masts may need to be concealed or located in less than optimal locations. The course will address these issues and provide potential solutions.

This Hands-On 3-day course will train the participants how to safely and effectively ascend and descend wooden poles using pole climbing gaffs, hooks, belts, associated equipment and Ladders...

This 2-day course will have the participants review the safe methods of pole climbing previously learned. They will perform several exercises on the pole that would be used in day to day activities. The course will also include Pole Top Rescue, the method to safely and effectively retrieve an injured worker from a pole. Not only will they learn how retrieve an injured worker but be able to administer first aid once on the ground. Upon completion of the course attendees will be Certified in CPR and Basic First Aid. Plus they will have been Recertified in Pole Climbing with up to date revisions and standards, trained in Pole Top Rescue and will be more confidence in their climbing ability and be able to perform work functions more efficiently. Attendees will also review safe ladder handling practices. This will include the proper techniques of carrying and positioning the ladder, securing the ladder to the pole and mid-span setup. All SAFETY practices will be covered and must be followed during the training exercise. Note: This course is physically demanding. Students must earn at least 70% of the competency points to become certified in this course.

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting Private WiMAX equipment used for outside Private Link services. The course introduces the elementary principles of radio used in WiMAX and the relationship between WiMAX and WiFi. Comparison will be made between the different versions of the 802.16a/c/d and e standards and with 802.11a/b/g/n. The course teaches how to survey the location in order to position plant in the appropriate location and how to avoid contention with other services. Students are taught how to select the appropriate antenna type for the selected location and position plant as required. The correct safety procedures and service configuration options will be learned in this course. Students will undertake practical exercises to install devices, undertake the appropriate configuration, measure signal strength, loss, Signal to Noise ratio and survey a site.

This extensive course covers the essentials of SCADA and PLC systems, which are often used in close association with each other. A selection of case studies are used to illustrate the key concepts with examples of real world working SCADA and PLC systems in the water, electrical and processing industries. This course will be an excellent opportunity to network with your peers, as well as to gain significant new information and techniques for your next SCADA / PLC project. Although the emphasis of the course will be on practical industry topics highlighting recent developments, using case studies, the latest application of SCADA, PLC technologies and fundamentals will be covered. The question is which PLC is being used. We present this course focusing on the generic PLC and use the open programming IEC 61131-3 standard. For specific examples we use the Allen Bradley range, but are not selling Allen Bradley or for that matter any other PLC! This course is designed to benefit you with practical up-to-date information on the application of PLC systems to the automation and process control industries. It is suitable for people who have little or no exposure to PLCs, but expect to become involved in some or all aspects of PLC installation. It aims to give practical advice from experts in the field, to assist you to correctly plan, program and install a PLC with a shorter learning curve and more confidence. While the course is ideal for electricians, technicians and engineers who are new to PLCs, much of the material covered will be of value to those who already have some basic skills, but need a wider perspective for larger and more challenging tasks ahead. The information covered advances from the basics to challenge even the most experienced engineer in the industry today.

This is a comprehensive Hands-On course stressing protective relaying application and reliability to minimize production down time due to power outages. This course covers basic relay operating principles for various types of protective relays providing workers great insight to the importance of relaying for system protection. This course also covers Utility Relay Maintenance provides the fundamental principles of protective relaying, application of protective relaying is presented by the testing and maintenance of the most common relay types. Instrument transformers, over current, frequency, and voltage relay applications are covered in depth with emphasis placed on maintaining overall protective system reliability. This course is geared from small to large industrial plants or municipal distribution systems from basic to complex protective relay needs will find this course highly beneficial.

Network transport service providers and their users are seeking to rationalize their networks by migrating their existing services and platforms onto IP or MPLS enabled IP packet switched networks (PSN). This migration requires communications services that can emulate the essential properties of traditional communications links over a PSN. Pseudowire Emulation Edge to Edge (PWE3) will specify the encapsulation, transport, control, management, interworking and security of services emulated over IETF specified PSNs. A pseudowire emulates a point-to-point link, and provides a single service which is perceived by its user as an unshared link or circuit of the chosen service. It is not intended that an emulated service will be indistinguishable from the service that is being emulated. The emulation need only be sufficient for the satisfactory operation of the service. Emulation necessarily involves a degree of cost-performance trade-off. In some cases it may be necessary to design more than one emulation mechanism in order to resolve these design conflicts. All emulated service definitions must include an applicability statement describing the faithfulness of the emulation. Switching, multiplexing, modification or other operation on the traditional service, unless required as part of the emulation, is out of the scope of the PWE3 WG. PWE3 operates "edge to edge" and will not exert control on the underlying PSN, other than to use any existing QoS or path control mechanism to provide the required connectivity between the two endpoints of the PW. MPLS is a standards based technology for using label switching and for the implementation of label-switched paths over various packet based link-level technologies, such as Packet-over-Sonet, Frame Relay, ATM, and LAN technologies (e.g. all forms of Ethernet, Token Ring, etc.). This includes procedures and protocols for the distribution of labels between routers and encapsulation. Next Generation Networks are now being built using these technologies to deliver carrier level services with high levels of QoS and at high speed for deployment of all services over common core networks. This course provides a fast technical understanding of these new technologies for developers, system designers and mangers.

This course provides systems engineers and integrators with a fast technical overview of current state of the art technology for capture, encoding and distribution of High Definition (HD) and 3D television. The course includes technical discussion of the technologies used with practical demonstrations where possible and appropriate. It will try to identify where commercial off the shelf technology exists and compare practical standards that exist for TV distribution. Several distribution technologies exist each with its own advantages and disadvantages. Two groups of distribution technologies will be studied and compared in detail. Firstly delivery of services over radio frequency (RF) systems. This will include point to point microwave, terrestrial broadcast, RF over coaxial cable and over Hybrid Fiber Coaxial cable (HFC) networks. Distribution over optical fiber will also be examined considering the problems of selecting fiber types, transmitter wavelengths and system construction. Point to point single wavelength and multiple wavelength systems will be compared and both active and passive optical network systems (PON) compared. A key part of any services is the compatibility of system component subsystems with each other and with national and International public services. The course will examine the currently available IPTV standards, standards for RF and for fiber optical systems. Where feasible, practical demonstrations within the classroom will be used. These will be used to illustrate elements of the technology difficult to describe. Video presentation of field installations and field deployments will also be used.

This course teaches design engineers and technicians the key elements needed for designing Radio Frequency communications systems. The aim is to take experienced fixed wire telecommunications and data professionals from digital fixed line voice and data services and give them an understanding of the principles of radio link and coverage engineering so that they can successfully design and implement microwave, WiFi, WiMAX and simple private cellular mobile services. The course introduces the elementary principles of radio frequency propagation in free space and over cable systems. Students will learn how to design links to match power budgets, calculate impairments, engineer correct polarization systems, determine antenna parameters and read coverage charts. Using spreadsheets students will design links in class case studies for point-to-point links, multi-link loops and areas cellular coverage. This course teaches the key system parameters needed to specify and select the correct equipment such as Effective Radiated Power (ERP) Signal to Noise Ration (SNR), Received Signal Strength Indication (RSSI), Noise Figure (NF) and sensitivity. It includes a survey different kinds of test equipment classes and allows students to practice measurement of key system parameters. It teaches how to survey the location in order to position plant in the appropriate location and how to avoid interference with other services, and how to use the results in engineering a full system design.

This Hands-On course is intended to prepare attendees for the SPRAT or IRATA Level I certification or equivalent. A successful attendee should be capable of performing a range of rope access tasks required by his or her employer, under the direct supervision of a more experienced Technician. This course will introduce some concepts beyond those required.

This Hands-On course is intended to prepare attendees for the SPRAT or IRATA Level II Technician certification. Level II focuses on more advanced rigging required of the Technician working in a wide variety of environments. Self- and team-rescue, including hauling and lowering skills, will be emphasized. Unlike traditional rescue courses, the course focuses on building efficient rescue skills within a small team.

The safety and efficiency of industrial rope access operations depend on an organization’s commitment to successfully implement three key components: 1) Good Training 2) Appropriate Equipment 3) Experienced Supervision. -Level I: Worker is qualified to work under appropriate supervision -Level II: Technician is qualified to rig rope access systems and perform most rescues. -Level III: Supervisor carries ultimate responsibility for the jobsite. This Hands-On course is intended to prepare attendees for the SPRAT or IRATA Level III Technician certification. Level III focuses on team leadership skills and job safety management skills, including advanced rescue scenarios and advanced rigging.

This Hands-On course Hands-On Provides a solid understanding, functionality, configuration, and troubleshooting the SAGE930A Test Set.

This highly intense, vendor neutral, 2-day course provides an in depth exploration of Wide Area Networking Transport Protocols. It compares existin

BTS works with clients to deliver appropriate material to become CompTIA Security+ certified. Course design uses the latest texts and other materials over a one or two week period based on client needs. The two week design includes extensive hands-on with security labs and security configurations. Time is allowed after each Instructor presentation and demonstration for student hands-on work on actual equipment, labs, practice exams and Security+ related drills. Students take the exam soon after class to become Security+ Certified. Based on the class design, customized slide presentations, and a tailored approach to class needs, student pass rates are often 100% The CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. Security threats are increasing in number and severity, and the gap between the need for security professionals and qualified IT personnel is the largest of any IT specialty, according to a 2008 CompTIA study. Even in a troubled economy, most businesses plan to maintain or increase their investment in security. CompTIA Security+ is an international, vendor-neutral certification that proves competency in system security, network infrastructure, access control and organizational security. Major organizations that employ CompTIA Security+ certified staff include Booz Allen Hamilton, Hewlett-Packard, IBM, Motorola, Symantec, Telstra, Hitachi, Ricoh, Lockheed Martin, Unisys, Hilton Hotels Corp., General Mills, the U.S. Navy, Army, Air Force and Marines. Although not a prerequisite, it is recommended that CompTIA Security+ candidates have at least two years of technical networking experience, with an emphasis on security. The CompTIA Network+ certification is also recommended. For IT professionals requiring re-certification: The newest version of the CompTIA Security+ certification exam, SY0-201, was launched in late 2008. IT professionals who are encouraged or required by their employers to remain current on their certifications have two options: They can take the new version of the exam, or they can take the CompTIA Security+ bridge exam, which covers the new objectives. The test, exam code BR0-001, is a 60-minute, 50-question test available in English. A passing score is 560 on a scale of 100-900. Only professionals who are currently CompTIA Security+ certified under 2002 exam objectives are eligible to become CompTIA Security+ 2008 certified by taking the bridge exam

This Hands-On course provides in-depth coverage on the ShoreTel Small Business Edition (SBE), Voice over Internet Protocol (VoIP) telephone system, which integrates voice and data transmission. ShoreTel Small Business Edition (SBE) was created to help empower small business owners with productivity-boosting UC (Unified Communications) applications, while delivering exceptional ease of management and low total cost of ownership. Most standard functions, such as adding or changing phones, and moving users, can be done by anyone with basic IT knowledge and skills. This Hands-On course will allow participants to work with an in-class intranet infrastructure constructed with ShoreTel switches, server and telephones. Upon successfully constructing and testing the in-class Intranet, participants will observe the installation of voice hardware and software on PCs.

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting short-haul links. The course introduces the elementary principles of radio used in short-haul radio services. It teaches how to survey the location in order to position access points in the appropriate location and how to avoid interference with other services. The course identifies the problems with alignment of antenna systems as well as teaching what appropriate safety precautions need to be taken.

This extensive Hands-On training course combines two of our courses into one 3-day course. This course will be tailored into a 3-day format and will not completely cover the entire 4-days of materials, but will be customized to meet your specific requirements, in the time allotted. The course outlines for each course will have to be looked and marked for the level of importance from high to low, and submitted to BTS for customization. T1T3: A vast majority of Telecommunications companies use T1 (DS1) and T3 (DS3) systems as the primary method of transporting voice and data on their transmission networks therefore, having well trained technicians with the ability to install, maintain and troubleshoot these systems is vital to providing high-quality reliable service to customers in a highly competitive environment. This course is an intense training experience that combines T1 and T3 operation with troubleshooting. For this course, BTS provides a live working classroom lab with typical equipment currently deployed in the telecommunications industry. Students learn how these systems work then are required to use the knowledge to test, troubleshoot and repair the circuits. T1 Spanlines & HDSL: This course will also combine T1 Spanline and HDSL operation with troubleshooting. For this course, BTS provides a live working classroom lab with typical spanline equipment currently deployed in the telecommunications industry. Students learn how these systems work then are required to use the knowledge to test, troubleshoot and repair the circuits. Troubleshooting includes equipment failures, wiring problems, field repeater problems and cable pair problems.

The Internet Protocol Suite, commonly known as TCP/IP, forms the basis for the Internet and the next generation of telecommunications services. Once technicians understand how they work the next key skill for them to learn is how to analyze and troubleshoot faults. Some services will be delivered and installed by a single organization. TCP/IP and Internet services by their very nature must interface to customer networks and PCs. To function correctly both network service provider equipment and customer devices and networks must be configured to interoperate correctly. This course will teach the systematic approach to troubleshooting and locating faults. Using practical hands-on course exercises technicians will learn what the impact is of likely faults implemented on test configurations within the classroom. Using recognized test tools they will then practice locating and the faults and fixing them.

Cour

The make-up and structure of telecommunications networks has changed drastically. These changes affect the equipment you purchase, the services you buy, the providers you can choose, and the media you use for transport. One call will no longer take care of all your needs. Without a full understanding of the changes that occurred and how they have affected voice and telephony services, products, and technology, you and your network will become obsolete. This course will provide you with the basics of voice call processing, features, and hardware/software solutions. If your network is converging, you need to comprehend voice technologies to complement your data knowledge. If you are trying to sell or market services, this course will help you with the buzzwords, the technology, and the applications.

Explore the world of data 2.5/3G, Optical, Frame Relay, ATM Networks, Wireless and more... Networks are converging. No more discrete data and voice networks now it’s all going to be one. If you are a telecom professional, you need to "get" the data side of things. If you don’t know data, you can’t do convergence well. If you don’t know data, you will be left behind as TeleCom Today continues to change with fast growing technologies. TeleCom Networks Today II provides you with an in-depth understanding of the "World of Data," tied to how current advancements fit into today’s networks to build the next generation of telecommunication services. This course has been recently updated, with over 90% NEW content to ensure that it reflects the very latest developments in the world of data.

Course description coming soon...

Course description coming soon...

Course Objectives

Course description coming soon...

This 3-Day Hands-On course is a must for persons entering the field of telephone communications. In the first part of this course, students will learn about basic electricity electronics as it applies to telecommunications and basic telephony terms and concepts commonly used in the field today. In addition, the student will learn the basic components of the telephone network from the customer equipment to the outside plant, central office and the toll network. The second portion of this course expands from the basics learned in the first part and covers digital switching, digital T1 and T3 systems, fiber optics and special circuits. Each student will have Hands-On training in basic meter reading, running jumpers, circuit testing and trouble isolation.

This extensive course has become a very high demand need today, as it starts by introducing delegates to the concept of the next generation of AAA server (after the traditional RADIUS) called Diameter. This is described in depth within the context of the IETF Diameter Credit Control Application.. The course then fits the knowledge of Diameter and the Credit Control Application into the 3GPP UMTS and LTE Charging Management architecture. An overview of the preferred Transport Layer (Layer 4) for Diameter, SCTP is also covered.

This 3-day Hands-On course covers Today’s Triple-Play / IPTV networks that deliver Telephony, IPTV and Internet Access over common telecommunication infrastructures and includes Security and Access control. The success of these service networks depend on being designed, installed, managed and troubleshot to provide the highest quality services available. This course provides practical Hands-On experience to deploy, manage and troubleshoot large-scale carrier IPTV networks. Attendees will learn how to ensure the delivery of the required quality of service for successful TV delivery.

This Hands-On course will enable attendees to upgrade their knowledge about how Video and Television is carried over IP in state-of-the art systems. At the end of the course attendees will better appreciate how reliable distribution systems using Quality of Service networks can be engineered and faults found using open source and freely available tools, in particular Wire Shark. TV and video delivery systems increasingly run over networks based upon IP within TV head-ends as well as for delivery and distribution to customers over access networks. Engineers need an appreciation of how these services can be deployed reliably in redundant systems. The course will comprise extensive Hands-On labs deploying “learning by discovery” techniques to reinforce practical field service skills. The course will teach you how to analyze traffic running between networks and set top boxes, between switches and routers within distribution networks, multiplexer streams running between head ends and network management systems as well as locating the source of blocking, freezing and picture breakup. Attendees will also analyze the protocol exchanges and experiment to identify how failures impact the service and how security attacks can be detected and defeated. This class can also be customized to add additioanl Hands-On sessions monitoring and troubleshooting live services, upon request.

Carriers are introducing IPTV services using IPTV set top boxes. Customer services staff will need to support these new services to assist customers who use their services and to troubleshoot service calls to identify those which need technician service calls. This will enable attendees to upgrade their knowledge about how Video and Television is carried over IP in state-of-the art systems and to recognize the key symptoms of particular faults that can occur. At the end of the course attendees will be able to ask customers questions about their service and identify the difference between simple mis-operation of the service and serious network or service faults needing technician call-out. Attendees will observe typical fault conditions within class to familiarize themselves with what customers might observe and practice troubleshooting test situations to identify the potential faults.

Carriers are introducing IPTV services using IPTV set top boxes. Installers will need to be able to understand how IPTV services function so that they can verify that the service is functioning correctly across the network access. Once the service has been verified the installer must be able to configure and interface the customer TV to the service. When error conditions occur installers must be able to identify them and troubleshoot the source of problems and where possible reconfigure the service to fix the faults. At the end of the course attendees will be able observe IPTV services and recognize typical fault conditions and their fixes. They will be able to analyze traffic to identify the service works correctly as well as troubleshoot Set top box problems within the customer premises when they occur. Attendees will observe typical fault conditions within class to familiarize themselves with what customers might observe and practice troubleshooting test situations to identify the potential faults.

Voice over IP is being widely implemented both within companies and across the Internet. The key problems with IP voice services are maintaining the quality of the voice service and ensuring reach-ability of all users. Technicians are often required to troubleshoot services beyond just swapping out phones and switches and need to develop skills to identify the source of problems when interconnection between different vendor equipment is involved. This course will teach you how to use protocol analyzers to capture traffic and analyze the source of problems. It will teach how VoIP services are carried between IP Phones and Analog Telephone Adaptor to IP PBX Servers. It will also teach how SIP protocols used to interconnect servers can be analyzed to test and verify services. Attendees will set up and examine calls inside the classroom and observe how an Internet simulator can be used to introduce the kinds of problems that may be observed when connecting over Internet services. They will then learn how to troubleshoot and fix typical faults. Students will configure WireShark protocol analyzer, Soft Phones and Asterisk IP PBX software on their own Laptop computers. They will then use this software to learn how to build, test and troubleshoot VoIP services Hands-On.

This extensive course delivers an in-dept overview of DWDM and how it can be used in small carrier networks. The course will examine why DWDM might be used, compare its operation with single wavelength and Course Wavelength systems and identify the advantages and challenges. The course will then examine how SONET systems function so that attendees can appreciate the different levels in the hierarchy and how different OC levels perform. Many modern optical systems now carry IP, so the course will then go on to examine routing and switching technologies used by Cisco. The course will also compare different classes of Cisco routers and identify the advantages and applications for each of the different types. This course will then bring together the concepts learned to identify how modern carrier networks can take advantage of these technologies today and how the technology is likely to evolve over the next few years.

The course introduces you to the building blocks of IPTV. You will learn what IPTV is and what it isn’t and why companies in the telecommunications industry are engaging in IPTV deployments. You will also learn about video production and distribution and the services offered in the IPTV product. This course describes the technical architecture of the IPTV solution and how an IPTV provider’s operational processes will change. This course also covers in-depth comparisons, trends, technologies used and the future of IPTV, plus alternate broadcast approaches currently used in the cable and satellite industry. This course will also provide in-depth details for modern television broadcast systems and infrastructures, with particular focus given to the delivery of TV over the Internet. This will encompass both IPTV and Video on Demand (VoD). The course is designed to give students practical and real-world experience to this technology, equipment and network architectures that are being utilized to deploy these services. Lastly, this course provides an incredible comparison to other broadcast technologies and markets today.

VMware View class offers participants the most extensive training available in the Installation, Configuration and Management of VMware View 5. Each participant will work Hands-On with real servers to build and administrate their own complete VMware View 5 environment from the ground up. The primary reason that our course offers participants a more comprehensive experience than other courses is that each student gets to install and configure a complete VMware® vSphere™ 5 environment designed specifically to support Virtual Desktops. While other providers cover Virtual Desktops as an isolated topic; we believe that an understanding of the infrastructure (VMware vSphere 5) provides participants with an invaluable insight into the functionality of their VMware View 5 environment! Once the infrastructure has been provisioned, participants install VMware View 5 and begin the process of learning how to maximize their administrative efficiency while managing VMware View 5 environments while maintaining the highest levels of Virtual Desktop security. During class we focus on Real-World Virtual Desktop deployment scenarios using the available GUI tools; the vSphere Client, vCenter Server, and the VMware View Manager. Our VMware® View™ 5 Virtual Desktop Deployment follows true Cloud Practice in deploying Infrastructure as a Service (IaaS). Because we provision completely separate resources for each participant, everybody gets unique firewall rules, and everybody gets to connect separately to his/her Virtual Desktop environment from the internet, when it is complete!. The VMware® View™ 5 Virtual Desktop Deployment class features over 50 hands-on Step-By-Step Labs (SBS LAB™), complete with detailed instructions, full-color documentation and screenshots of all steps. The book alone is sure to become one of the most valued reference materials in your library and more...

This Hands-On course provides in-depth coverage on Voice over IP (VoIP), which integrates voice and data transmission, is quickly becoming an important factor in network communications. It promises lower operational costs, greater flexibility, and a variety of enhanced applications. This course provides a thorough foundation to this new technology to help experts in both the data and telephone industries plan and support their VoIP networks. The hands-on labs are very useful methods to understand the A-Z of VoIP.

LTE promises greatly accelerated data rates — even when mobile users are traveling at hundreds of kilometers per hour. However, as LTE moves from the labs into actual deployments, debates over the glaring gap in delivering voice over an LTE network are growing. Voice is the major revenue generator for operators, and voice-over-LTE (VoLTE) is now being touted as the technology of choice for delivering voice to LTE networks. In this course our SME will cover the benefits of VoLTE, and the challenges (both pre-deployment and post-deployment) faced by manufacturers and operators developing and deploying VoLTE networks and more...

This course provides learning and practice in VSAT satellite networks, from the standpoint of remote-site installation and operation. Satisfactory completion of this course qualifies a technical individual to work on commercial satellite communications projects wherein VSATs are installed, commissioned and then support a broad range of government and industrial environments. It provides a technical foundation and a practical understanding of VSAT installation and operation. The certificate of satisfactory completion is issued by an accredited education institution and by a highly experienced satellite Subject Matter Expert.

This Hands-On course provides Active Directory Technology Specialists an introduction to Active Directory server roles in Windows Server 2008. The course is intended for entry level students who want to get familiar with the Active Directory server roles and their basic functionality.