IT/Networking Training

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting WiFi equipment used inside and outside building for public and private hotspot services. The course introduces the elementary principles of radio used in WiFi services. It teaches how to survey the location in order to position access points in the appropriate location and how to avoid contention with other 802.11 services. Students are taught how to select the appropriate antenna type for the selected location and position plant inside and outside as required. The correct safety procedures and service configuration options will be learned in this course. Students will undertake practical exercises to install devices, undertake the appropriate configuration, measure signal strength, loss, Signal to Noise ratio and survey a site.

BTS works with clients to deliver appropriate material to become CompTIA A+ certified. Course design uses the latest texts and other materials over a one or two week period based on client needs. The two week design includes building a computer from the latest parts, e.g., SATA drives, DDR3 RAM, Gigabit ethernet card, etc. Time is allowed after each Instructor presentation and demonstration for student hands-on work on actual equipment, labs, practice exams and A+ related drills. Students take two exams soon after class to become A+ Certified Technicians. Based on the class design student pass rates are often 100% The A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients. CompTIA A+ is part of the certification track for corporations such as Microsoft, Hewlett-Packard, Cisco and Novell. Other technology companies, including CompuCom and Ricoh, have made CompTIA A+ certification mandatory for their service technicians. More than 700,000 people worldwide have become CompTIA A+ certified since the program’s inception in 1993. The latest version of CompTIA A+ is CompTIA A+ 2009 Edition. Two exams are necessary to be certified: CompTIA A+ Essentials, exam code 220-701; and CompTIA A+ Practical Application, exam code 220-702. Why A New Exam? The CompTIA A+ exam was last updated in 2006. Releasing a new version of the exam ensures that CompTIA A+ reflects changes in technologies and covers the latest skills needed by IT technicians. Additionally, CompTIA A+ is ISO 17024 accredited and must be reviewed and updated every three years to maintain accreditation. New subject areas include DDR3, Blue-ray, SATA, 802.11n, etc. CompTIA A+ Essentials measures the necessary competencies of an entry-level IT professional. CompTIA A+ Practical Application is an extension of the knowledge and skills identified in CompTIA A+ Essentials, with even more of a "hands-on" orientation focused on scenarios in which troubleshooting and tools must be applied to resolve problem This course is geared to give students “Real-World Experience” on computer hardware & software by providing “Hands-On labs” throughout this training and having students tested on these hardware and software technologies.

In this Hands-On 3-day course, gives a deeper understanding of internetworking and routed network protocols. The focus of the course is the design,

In a competitive environment, the proper technology decisions can catapult corporations over their competitors, erasing barriers to entry and redra

This 1-day Hands-On course covers an introduction to the Internet and its components 
and High Speed Internet services. Attendees will gain a tremendous Hands-On experience on the set-up and configuration of LANs (Local Area Networks) & Networking Technologies. Students will learn routing procedures of the internet and an overview of internet protocols. 

The course also provides Hands-On labs to install routers, modems and associated software and hardware to access the internet. The training also includes configuring the networks for wireless access and the installing of wireless adapters and much more...

Considerable concern has resulted from reports that Google, and what has been reported as more than 20 other companies, have fallen under hacking attacks thought to emanate from China. There is nothing special about news of hacking. What has changed is the recent realization that it is likely that the latest breed of hacker is no longer an individual amateur wanting to prove their individual skill as a challenge, but may well be serious government funded professional group. It is thought that attacks have been perpetrated on commercial, banking and defense corporations as well as high profile Internet businesses like Google and Yahoo. With potential in the future from terror groups as well, detecting attempted intrusions attacks early and effectively is critical, not just to protect human rights, as was thought to be the motivation for the Google attacks but also to protect major commercial Interests and national security. Detecting potential attacks and being aware of likely threats is important to all organizations. It is no longer just security experts that need security skills, but it should be within the knowledge base of all technical professionals. This course provides an understanding of the jargon that surrounds this field. It analyzes the different classes of attack that have been identified and examines some of the methods that have been employed by hackers. Having established the form of the threats it teaches how to detect and recognize these threats without crippling the networks being defended. It then goes on to establishing countermeasures and good practice to minimize or remove the threats. Students learn the inner workings of the "real" TCP/IP protocols from intrusion detection points of view. In addition to studying the normal or expected TCP/IP conventions and behavior the course examines malicious or unexpected patterns that may be seen in the wild. This provides participants a more accurate view of real world situations that they would encounter and prepares them to determine what is going on in the actual network traffic. WireShark is used to produce an audit trail of traffic flowing in and out of the network and allows packet content to be analyzed for abnormalities. Students learn how to recognize the warnings and alerts produced by intrusion detection systems and determine the source of problem as well as capturing pertinent activities afterwards. Hands-On exercises on analysis tools are used to achieve this. The course finally goes on to examine how Intrusion Detection Systems can be deployed to automate detection and potentially undertake countermeasures to protect.

The 3 day Hands-On course is split into Three sections, Bridges, Routers and Switches. Upon completing this course, students will construct bridge,

This beginner level course is designed for personnel responsible for installing, programming and/or troubleshooting BCM CallPilot or Norstar CallPilot 100/150 voice mail systems. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. Prior to the class, students will be allowed to choose which CallPilot hardware platform and documentation they prefer to use during the training. The assessment test offered at the end of the course does not grant certification. Avaya/Nortel does not offer certification on Norstar products. Avaya/Nortel does not offer certification on BCM CallPilot independently.

This powerful Hands-On CCNA Training course is targeted for those who are pursuing an IT or Cisco Certification and meets all the requirements for the Cisco CCNA Certification exam. BTS provides a very practical Hands-On delivery method which gives students confidence to implement what they have been taught to prepare for their CCNA exam.

This Hands-On CCNT BootCamp is designed to include all six CCNT courses (Basic Telecommunications, Data Communications, Computer Telephone Integration (CTI), Local Area Networks (LANs), Broadband Technologies, Voice over IP (VoIP) Essentials) into a exam focused training that will give students a broad, knowledge-based introduction to core terms, concepts and skills in convergence technologies. To obtain this industry-valued credential, an individual must pass six competency tests in the following disciplines listed below:

This powerful Hands-On course will cover the essentials in successfully Implementing and supporting Cisco routers/switches in your organization's environment. A practical approach will be accomplished by building, adding, modifying, and troubleshooting a Cisco router network in class. Additional components such as switches, hubs, TFTP, servers will be added to build a realistic network. Debug commands and protocol analyzers will be utilized. The instructor will introduce configuration and hardware faults into the network to test the students newly acquired knowledge. This class is designed to be light on “theory” and heavy on practical application. More than 75% of class time will be spent in hands- on labs. To be successful in this technology, Hands-On Experience is a MUST! We have many students that come back through this specific course even after passing their Certification exam to get more Hands-On practical experience by having this complex routing simplified. This course will provides 'Hands-On' Real-World experience by having students Configure, Implement and Debug over a LIVE in-class Cisco Router network.

In this three-part, lecture-only course, you will learn the fundamentals of data networking, telephony networking, and convergence technologies while preparing for the Convergence Technologies Professional (CTP) certification exam. CTP certification is the largest vendor-neutral convergence certification program. It is recognized as the official convergence program of the Telecommunications Industry Association (TIA) and approved by top communications technology manufacturers, including Cisco, Avaya, Avaya/Nortel, Toshiba, and Mitel.

This course will examine DVB-S2 and DVB-RCS for Digital Video Broadcast and the rather specialized application of carrying IP and other data streams over DVB-S2 and DVB-RCS satellite systems. The course contents have been designed to avoid any product specific or proprietary elements except for the last chapter on product comparisons. The majority of the course works from ETSI standardized mechanisms for DVB systems. This course also aims to show the relationship between the family of DVB standards necessary to achieve IP data transfer. It finally compares these with alternatives, particularly patented proprietary systems that are used on some military applications used to overcome issues with carrying TCP over satellite networks. Details of these performance issues are explained and alternative performance solutions considered.

This Hands-On course provides a technical engineering study of television broadcast systems and infrastructures by examineing the delivery of TV images for SDTV broadcast quality where MPEG-2 has been used for many years. It will also examine what is required for HDTV using MPEG-4 or H.264 and for delivering compressed television to handheld devices. Broadcasting systems depend upon delivery over MPEG transport streams so the course will examine how MPEG-2 transport streams can be used to carry services encoded in MPEG-2, MPEG-4 and H.264. Hands-on demonstrations and analysis of services will be used to explore the actual operation of real services. This will provide an understanding of how service information is delivered and how conditional access is encoded. The course will also examine the architecture of set top boxes for DVB-T and address the issues of middleware and chip-sets. DVB-H can be used to deploy services for either broadcast/multicast or video on demand. These services run over IP and deploy IPTV techniques. Demonstrations of how video can be delivered over IP will be run in the classroom and protocol analysers used to explore the technical mechanisms and protocols used.

Next generation networks are likely to need to deliver High Speed Internet (HSI), Voice and IPTV. High Definition IPTV may require very high access bandwidth so new loop installations will probably require fiber loops. There are many new options for loop and access aggregation network design. This Hands-On course will examine the new fiber technologies now available, consider the advantages of each and provide an understanding of how a Next Generation Access network can take advantage of Ethernet over fiber options.

This Hands-On course will discuss traditional Ethernet as it is evolving today and its future. Ethernet components and applications will be examine

Carriers have offered connectivity services based on traditional TDM, Frame Relay and ATM for many years. However customers now use Ethernet as the interface of choice for virtually all services and applications. The cost of operating separate networks to provide each service, as well as the need to sell higher bandwidth services than can be offered with traditional networks, is forcing carriers to move to newer, more cost effective technologies, namely Ethernet, Backbone Bridging, IP and MPLS. Ethernet and IP have allowed networks to deliver high bandwidth and new services with greater flexibility, while MPLS has allowed these new services to become more "carrier-class", offering the connection-oriented behaviour, quality of service, and reliability normally associated with traditional technologies. However the signalling and routing costs of MPLS and layer 3 solutions have still been significant, which has lead to the development of other layer 2 Provider Backbone Transports (PBT) and Provider Backbone Bridging (PBB) solutions for small to medium scale carrier metro services. The Metro Ethernet Forum has evolved a set of standard service definitions for the kinds of Ethernet services customers now require. These can deliver services between sites that look to customers like end to end Ethernet. For carriers they can emulate other traditional TDM services over the same infrastructure and deliver all services over a common unified network by adding Pseudo Wire Emulation edge to edge (PWE3). This course provides an in-depth look at carrier Ethernet technologies, the Metro Ethernet Forum specifications for services and how these can be delivered over carrier core networks along with other services deployed over PWE3.

This Hands-On CCENT preparation course is the NEW delivery method to help students pass their 1st exam toward multi-level certifications, the ICND1 is the first part in the two-part updated Cisco ICND curriculum. This course is part of the following Certifications Cisco Certified Entry Networking Technician (CCENT) Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) CCIE Voice (CCIEV Voice) CCIE Security (CCIES Security) ICND1 training course is your starting point for Cisco certifications, preparing you for Exam 640-822 ICND1 and CCENT certification. This course will focus on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise network, including configuring a switch, a router, and connecting to a WAN and implementing network security. A Student should be able to complete configuration and implementation of a small branch office network under supervision.

This 1-day Hands-On course covers an introduction to the Internet and its components and High Speed Internet services. Attendees will gain a tremendous Hands-On experience on the set-up and configuration at the CPE (Customer Premise) of these new and complex technologies. Students will learn routing procedures of the internet and an overview of internet protocols. The course also provides Hands-On labs for technicians to install routers, modems and associated software and hardware to access the internet at the customer location(s). The training also includes configuring the networks for wireless access and the installing of wireless adapters and much more...

This Hands-On 3-day course orientates the telecom professional to the data and networking environment. The growth of the information age is being driven by Internetworking. This course will cover the essentials of data and networking environments and their concepts, components, applications, and many acronyms will be examined in detail as the overall picture of these technologies are simplified. This course will provide practical Hands-On Set-Up, Configuration, Implementation and troubleshooting of These Basic and Complex Technologies.

In this Hands-On TCP/IP course, the student will work on a live TCP/IP network, reinforcing the discussed subject material. All the various concept

This Hands-On course, is geared for students who are new to Microsoft Exchange Server and will learn how to configure and manage a messaging environment in accordance with technical requirements. Students will learn how to install Microsoft Exchange Server 2007 and manage routing, client access, and the backup and restore of databases. They will also learn how to manage addressing and recipient objects such as mailboxes, distribution groups, and contacts.

This Hands-On course is geared toward troubleshooting faults in IP services using protocol analyzers on their own for the first time. Its aim is to make them comfortable with using the key functions of a protocol analyzer and then to learn how to systematically locate and find faults. It will then teach the fundamentals of how IP and Internet Protocol works by using practical analysis of classroom using and Internet simulator to demonstrate the impact of packet loss, delay variation and miss ordering of traffic. Students will then apply their skills to analyze real Internet service traffic over Wireless links. Attendees will also analyze the protocol exchanges and experiment to identify how failures impact the service, fix the faults and confirm their success by retesting services. This class can also be customized to add additioanl Hands-On sessions monitoring and troubleshooting live services, upon request.

The Internet Protocol Suite, commonly known as TCP/IP, forms the basis for the Internet and the next generation of telecommunications services. It is now at the core of all modern mobile phone networks, is used for the distribution of television services, carries electronic mail and is at the heard of all PC networks. Understanding how the protocols function and interact with each other is critical for engineers and technicians who will configure and troubleshoot next generation systems. This course introduces the basic fundamentals of the Internet Protocols suite using hands-on exercises to develop practical skills. Attendees will learn the workings of the protocols and then stage by stage build a complete Internetworking system including all the necessary servers to make it function. They will use their own lap-top computers with free software supplied to construct a the service, including LANs, Routers and wireless LAN connections.

This course provides an understanding of how IP multicasting works, its advantages and limitations and how it can be deployed to provide effective services over a Next Generation converged network. It will demonstrate examples of multimedia service configurations in the class-room and identify practical problems and their solution. It will provide a detailed understanding for implementers, designers, managers and infrastructure engineers that need to plan, implement and use the new generation of networks and services. The next generation of telecommunications networks will deliver broadband data and multimedia services to users. Integration with TV, music and radio distribution will become a reality provided mechanisms to provide multicast delivery are implemented. This technology allows a broadcasting station to send a single stream of packets into the network and have these delivered to the subscribing users. It provides therefore a scalable solution to the problem of transmitting IP Television and other services over next generation IP infrastructures In order to make multicasting function effectively it is necessary to deploy routers and switches capable of supporting the appropriate protocols and to design and configure the network correctly. Core infrastructure, distribution nodes, access devices and client devices all must play their part in a working service.

In this Hands-On LANs program, the student will work on a live LAN network, reinforcing the discussed subject material. Covering LAN technology wit

This extensive Hands-On course will combine the two CORE-Courses for the MCSA Certification Track, preparing you for the following exams: *Exam 70-290: Implementing a Microsoft® Windows Server 2003 Network Infrastructure: Network Hosts *Exam 70-291: Implementing, Managing, and Maintaining a Microsoft® Windows Server 2003 Network Infrastructure: Network Services This course will provide the knowledge and skills you need to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2003/2007 environment... combined with the knowledge and skills you need to implement, manage, and maintain a Microsoft Windows Server 2003/2007 network infrastructure. Learn to execute routing and to implement, manage, and maintain Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and Windows Internet Name Service (WINS). Secure Internet Protocol (IP) traffic with Internet Protocol security (IPSec) and certificates, and implement a network access infrastructure by configuring the connections for remote access clients. You'll also learn to manage and monitor network access.

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting microwave links. The course introduces the elementary principles of radio used in microwave services. It teaches how to survey the location in order to position access points in the appropriate location and how to avoid interference with other services. The course identifies the problems with alignment of antennas and dish systems as well as teaching what appropriate safety precautions need to be taken.

This Hands-On course examines the delivery of TV images for SDTV and HDTV to broadcast quality where MPEG-2 has been used for many years. However to deliver higher resolutions without more bandwidth greater compression is needed so the course will examine advanced Video encoding, MPEG-4 and H.264. Broadcasting systems depend upon delivery over MPEG transport streams so the course will examine how MPEG-2 transport streams can be used to carry services encoded in MPEG-2, MPEG-4 and H.264. It will provide an understanding of how service information is delivered and how conditional access is encoded. The course will also examine the architecture of set top boxes and address the issues of middleware and interfaces for digital display technology and audio output for modern home theater interfaces. The course will examine and focus on NTSC/ATSC North American standards video and TV but will compare these with European PAL/DVB and BTSC standards.

This Hands-On course teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data. This course is geared for those seeking this field and/or to obtain their MCSA Certification.

This course provides an understanding of how MPLS works its advantages and limitations and how it can be deployed to provide effective services over a 21st Century converged network. It will provide a detailed understanding for implementers, designers, managers and infrastructure engineers that need to plan, implement and use the new generation of networks and services. The next generation of telecommunications networks will deliver broadband data and multimedia services to users. The Ethernet interface is becoming the interface of preference for user computers, IP Phones, Digital IP Television and network servers within the network itself. The network infrastructure will deliver these high performance IP services over Switched infrastructures deployed using Multi-Protocol Label Switching (MPLS) running over carrier grade optical Ethernet.. MPLS is a radically new approach to delivering IP services and must be built on an IP routed infrastructure. However by deploying switching hardware it becomes possible to deliver quality of service by bypassing queues in routing functions and switching essentially in OSI layer 2. Once constructed, MPLS networks can be used to deliver emulation services. These provide customers with more traditional circuits provisioned over interfaces such as E1, Frame Relay and STM1 which in reality are delivered as emulated services over MPLS running over Gigabit Ethernet infrastructures. This course will provide technical and engineering staff a working introduction to how MPLS can be used to deploy services in Next Generation Networks.

The next generation of telecommunications networks will deliver broadband data and multimedia services to users. The Ethernet interface is becoming the interface of preference for user computers, IP Phones, Digital IP Television and network servers within the network itself. The network infrastructure will deliver these high performance IP services over Switched infrastructures deployed using Multi-Protocol Label Switching (MPLS). MPLS is a radically new approach to delivering IP services and must be built on an IP routed infrastructure. However by deploying switching hardware it becomes possible to deliver quality of service by bypassing queues in routing functions and switching essentially in OSI layer 2. Once constructed MPLS networks can be used to deliver emulation services to provide customers with more traditional circuits provisioned over interfaces such as E1, Frame Relay, ATM and STM1 which in reality are provided emulated over MPLS running over Gigabit Ethernet infrastructures. This course provides an understanding of how MPLS works, its advantages and limitations and how it can be deployed to provide effective services over a 21st Century converged network. It will provide a detailed understanding for implementers, designers, managers and infrastructure engineers that need to plan, implement and use the new generation of networks and services.

The next generation of telecommunications networks is being deployed using VoIP technology and soft switching replacing circuit switching and ISDN signaling. By deploying communications as multimedia streams over IP it is possible to extend the services from simple voice to improved voice quality, better bandwidth utilization and expanded services into video and television carried over the same technology. Already cost effective VoIP services have been deployed using H.248, MGCP and SIP over Intranet infrastructures. However to integrate this with existing ISDN and SS7 architectures and eventually to replace local exchanges and transit exchanges in carrier networks requires large scale signaling and switching changes. The next generation of telecommunications networks is likely to use IP and for efficient and high-speed quality of service switching deploy MPLS to select routes. Across the access interface IEEE 802.1Q will be deployed to deliver VLAN services and Q-in-Q implementation allowing customer and carrier VLANs to be supported. It is also possible that migration eventually to IPv6 will eventually occur. To build soft switches and distribute the switching function over a carrier level infrastructure, gateways will be controlled using H.248, Media Gateway Control Protocol (MGCP) or SIP. Eventually SIP will evolve to take over as the primary signaling protocols in Next Generation Networks

This course covers MPLS and H.248 (MEGACO). The next generation of telecommunications networks will be deployed using VoIP technology and soft switching replacing circuit switching and ISDN signaling. By deploying communications as multimedia streams over IP it is possible to extend the services from simple voice to improved voice quality, better bandwidth utilization and expanded services into video and television carried over the same technology. Already cost effective VoIP services have been deployed using H.323 and SIP over Intranet infrastructures. However to integrate this with existing ISDN and SS7 architectures and eventually to replace local exchanges and transit exchanges in carrier networks requires large scale signaling and switching changes. The next generation of telecommunications networks is likely to use IP and for efficient and high-speed quality of service switching deploy MPLS to select routes. To build soft switches and distribute the switching function over a carrier level infrastructure, gateways will be controlled using H.248, called Media Gateway Control Protocol (MEGACO) by the Internet community.

BTS works with clients to deliver appropriate material to become CompTIA NET+ certified. This course uses the latest texts and other materials over a one or two week period based on client needs. The two week design includes extensive hands-on with actual networking equipment, routers, switches, wireless devices, etc. Time is allowed after each Instructor presentation and demonstration for student hands-on work on actual equipment, labs, practice exams and NET+ related drills. Students take the exam soon after class to become NET+ Certified. Based on the class design student pass rates are often 100% The CompTIA Network+ certification is the sign of a competent networking professional. It is an international, vendor-neutral certification that proves a technician’s competency in managing, maintaining, troubleshooting, installing and configuring basic network infrastructure. Since its introduction in 1999, more than 235,000 people have become CompTIA Network+ certified. Microsoft includes CompTIA Network+ in their Microsoft Certified Systems Administrator (MCSA) program, and other corporations such as Novell, Cisco and HP also recognize CompTIA Network+ as part of their certification tracks. For IT professionals requiring re-certification: The newest version of the CompTIA Network+ certification exam was launched in early 2009. IT professionals who are encouraged or required by their employers to remain current on their certifications have two options: They can take the new version of the exam, or they can take the CompTIA Network+ bridge exam, which covers the new objectives. The test, exam code BR0-002, is a 60-minute, 50-question test. A passing score is 500 on a scale of 100-900. Only professionals who are currently CompTIA Network+ certified under the 2005 objectives are eligible to become CompTIA Network+ 2009 certified by taking the bridge exam. This course is geared to give students “Real-World Experience” in networking hardware & software by providing “Hands-On labs” on these converging technologies throughout this training.

Next Generation networks must deliver IPTV, Voice over IP as well Internet access services. Networks may cover the complete services of a national carrier, Regional carriers or local rural carrier services. Equally corporations must design service networks to meet their current and future needs. The scale of the networks may be different but the techniques used for Engineering and Architectures are common. Considerable experience exists in the sizing and design of circuit switched TDM voice networks. This enables the appropriate technologies to be delectated to match the need. Less experience exists in the design of IP based next generation networks. However the services of Triple Play networks may well be dominated by the requirements for quality video and for integrated delivery of all services. This course addresses the underlying skills of sizing, network analysis and network design applied to this new generation of services. It will provide a practical understanding of the necessary theory together with the application of these using spread-sheets prepared for the purpose. It will examine the infrastructure requirements, multicasting configuration needs and the sizing for delivery of services that match customer expectation.

In this Hands-On Network Management course, the student will work on a live SNMP and OSPF network reinforcing the discussed subject material . All

This Hands-On 3-day course is designed to expand an attendees general knowledge of networking into leading edge technologies, the security risks al

With the expansion of telecommunications from phone systems into DSL, Internet Access, IP Television and Triple play networks, telecom technicians need to use Laptop PCs to test and validate services. PCs are becoming more than just a way to surf the Internet and are becoming vital service testing tools. As such technicians need a solid background in using and maintaining laptop PCs. They must also be able to interface with customers who use services and validate their configuration to link to services. This course is aimed at giving technicians a solid grounding in how Laptop and desktop PCs work with Windows. The course will explain the basic architecture of PCs, their memory, disk layout and interfaces. It will teach attendees how windows and user programs, services and features are installed and maintained, how to select drivers for new hardware such as Wireless adaptors, how to configure networking and routing and how to use and test key user services. Technicians will need to move test files and software between platforms as well as upload and download files to the Internet. These key skills will be taught and practiced. Many customers will be unfamiliar with firewalls and anti-virus software. The course will explain the limitations of this software and how to turn on and off Windows XP security features. The concepts of system registry and system restore will also be explained.

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing and maintaining antennas and masts. The course introduces the elementary principles of radio used in all classes of service. It teaches what kinds of antenna systems exist and which offer advantages for particular applications. Siting masts is becoming more difficult and so it has become necessary to share masts where possible and also to share antennas. Methods for achieving this will be considered. However within built-up areas or areas of natural beauty new masts may need to be concealed or located in less than optimal locations. The course will address these issues and provide potential solutions.

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting Private WiMAX equipment used for outside Private Link services. The course introduces the elementary principles of radio used in WiMAX and the relationship between WiMAX and WiFi. Comparison will be made between the different versions of the 802.16a/c/d and e standards and with 802.11a/b/g/n. The course teaches how to survey the location in order to position plant in the appropriate location and how to avoid contention with other services. Students are taught how to select the appropriate antenna type for the selected location and position plant as required. The correct safety procedures and service configuration options will be learned in this course. Students will undertake practical exercises to install devices, undertake the appropriate configuration, measure signal strength, loss, Signal to Noise ratio and survey a site.

Network transport service providers and their users are seeking to rationalize their networks by migrating their existing services and platforms onto IP or MPLS enabled IP packet switched networks (PSN). This migration requires communications services that can emulate the essential properties of traditional communications links over a PSN. Pseudowire Emulation Edge to Edge (PWE3) will specify the encapsulation, transport, control, management, interworking and security of services emulated over IETF specified PSNs. A pseudowire emulates a point-to-point link, and provides a single service which is perceived by its user as an unshared link or circuit of the chosen service. It is not intended that an emulated service will be indistinguishable from the service that is being emulated. The emulation need only be sufficient for the satisfactory operation of the service. Emulation necessarily involves a degree of cost-performance trade-off. In some cases it may be necessary to design more than one emulation mechanism in order to resolve these design conflicts. All emulated service definitions must include an applicability statement describing the faithfulness of the emulation. Switching, multiplexing, modification or other operation on the traditional service, unless required as part of the emulation, is out of the scope of the PWE3 WG. PWE3 operates "edge to edge" and will not exert control on the underlying PSN, other than to use any existing QoS or path control mechanism to provide the required connectivity between the two endpoints of the PW. MPLS is a standards based technology for using label switching and for the implementation of label-switched paths over various packet based link-level technologies, such as Packet-over-Sonet, Frame Relay, ATM, and LAN technologies (e.g. all forms of Ethernet, Token Ring, etc.). This includes procedures and protocols for the distribution of labels between routers and encapsulation. Next Generation Networks are now being built using these technologies to deliver carrier level services with high levels of QoS and at high speed for deployment of all services over common core networks. This course provides a fast technical understanding of these new technologies for developers, system designers and mangers.

This course teaches design engineers and technicians the key elements needed for designing Radio Frequency communications systems. The aim is to take experienced fixed wire telecommunications and data professionals from digital fixed line voice and data services and give them an understanding of the principles of radio link and coverage engineering so that they can successfully design and implement microwave, WiFi, WiMAX and simple private cellular mobile services. The course introduces the elementary principles of radio frequency propagation in free space and over cable systems. Students will learn how to design links to match power budgets, calculate impairments, engineer correct polarization systems, determine antenna parameters and read coverage charts. Using spreadsheets students will design links in class case studies for point-to-point links, multi-link loops and areas cellular coverage. This course teaches the key system parameters needed to specify and select the correct equipment such as Effective Radiated Power (ERP) Signal to Noise Ration (SNR), Received Signal Strength Indication (RSSI), Noise Figure (NF) and sensitivity. It includes a survey different kinds of test equipment classes and allows students to practice measurement of key system parameters. It teaches how to survey the location in order to position plant in the appropriate location and how to avoid interference with other services, and how to use the results in engineering a full system design.

BTS works with clients to deliver appropriate material to become CompTIA Security+ certified. Course design uses the latest texts and other materials over a one or two week period based on client needs. The two week design includes extensive hands-on with security labs and security configurations. Time is allowed after each Instructor presentation and demonstration for student hands-on work on actual equipment, labs, practice exams and Security+ related drills. Students take the exam soon after class to become Security+ Certified. Based on the class design, customized slide presentations, and a tailored approach to class needs, student pass rates are often 100% The CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. Security threats are increasing in number and severity, and the gap between the need for security professionals and qualified IT personnel is the largest of any IT specialty, according to a 2008 CompTIA study. Even in a troubled economy, most businesses plan to maintain or increase their investment in security. CompTIA Security+ is an international, vendor-neutral certification that proves competency in system security, network infrastructure, access control and organizational security. Major organizations that employ CompTIA Security+ certified staff include Booz Allen Hamilton, Hewlett-Packard, IBM, Motorola, Symantec, Telstra, Hitachi, Ricoh, Lockheed Martin, Unisys, Hilton Hotels Corp., General Mills, the U.S. Navy, Army, Air Force and Marines. Although not a prerequisite, it is recommended that CompTIA Security+ candidates have at least two years of technical networking experience, with an emphasis on security. The CompTIA Network+ certification is also recommended. For IT professionals requiring re-certification: The newest version of the CompTIA Security+ certification exam, SY0-201, was launched in late 2008. IT professionals who are encouraged or required by their employers to remain current on their certifications have two options: They can take the new version of the exam, or they can take the CompTIA Security+ bridge exam, which covers the new objectives. The test, exam code BR0-001, is a 60-minute, 50-question test available in English. A passing score is 560 on a scale of 100-900. Only professionals who are currently CompTIA Security+ certified under 2002 exam objectives are eligible to become CompTIA Security+ 2008 certified by taking the bridge exam

This course teaches installation and troubleshooting technicians the key elements needed for installing, testing, validating and troubleshooting short-haul links. The course introduces the elementary principles of radio used in short-haul radio services. It teaches how to survey the location in order to position access points in the appropriate location and how to avoid interference with other services. The course identifies the problems with alignment of antenna systems as well as teaching what appropriate safety precautions need to be taken.

In this Hands-On SNMP course, the student will work on alive SNMP network reinforcing the discussed subject material . All the various concepts, te

During this powerful 3-day course, SONET technology fundamentals are examined in detail to create a solid technical foundation and understanding o

The Internet Protocol Suite, commonly known as TCP/IP, forms the basis for the Internet and the next generation of telecommunications services. Once technicians understand how they work the next key skill for them to learn is how to analyze and troubleshoot faults. Some services will be delivered and installed by a single organization. TCP/IP and Internet services by their very nature must interface to customer networks and PCs. To function correctly both network service provider equipment and customer devices and networks must be configured to interoperate correctly. This course will teach the systematic approach to troubleshooting and locating faults. Using practical hands-on course exercises technicians will learn what the impact is of likely faults implemented on test configurations within the classroom. Using recognized test tools they will then practice locating and the faults and fixing them.

This 3-day Hands-On course covers Today’s Triple-Play / IPTV networks that deliver Telephony, IPTV and Internet Access over common telecommunication infrastructures and includes Security and Access control. The success of these service networks depend on being designed, installed, managed and troubleshot to provide the highest quality services available. This course provides practical Hands-On experience to deploy, manage and troubleshoot large-scale carrier IPTV networks. Attendees will learn how to ensure the delivery of the required quality of service for successful TV delivery.

This Hands-On course will enable attendees to upgrade their knowledge about how Video and Television is carried over IP in state-of-the art systems. At the end of the course attendees will better appreciate how reliable distribution systems using Quality of Service networks can be engineered and faults found using open source and freely available tools, in particular Wire Shark. TV and video delivery systems increasingly run over networks based upon IP within TV head-ends as well as for delivery and distribution to customers over access networks. Engineers need an appreciation of how these services can be deployed reliably in redundant systems. The course will comprise extensive Hands-On labs deploying “learning by discovery” techniques to reinforce practical field service skills. The course will teach you how to analyze traffic running between networks and set top boxes, between switches and routers within distribution networks, multiplexer streams running between head ends and network management systems as well as locating the source of blocking, freezing and picture breakup. Attendees will also analyze the protocol exchanges and experiment to identify how failures impact the service and how security attacks can be detected and defeated. This class can also be customized to add additioanl Hands-On sessions monitoring and troubleshooting live services, upon request.

Carriers are introducing IPTV services using IPTV set top boxes. Customer services staff will need to support these new services to assist customers who use their services and to troubleshoot service calls to identify those which need technician service calls. This will enable attendees to upgrade their knowledge about how Video and Television is carried over IP in state-of-the art systems and to recognize the key symptoms of particular faults that can occur. At the end of the course attendees will be able to ask customers questions about their service and identify the difference between simple mis-operation of the service and serious network or service faults needing technician call-out. Attendees will observe typical fault conditions within class to familiarize themselves with what customers might observe and practice troubleshooting test situations to identify the potential faults.

Carriers are introducing IPTV services using IPTV set top boxes. Installers will need to be able to understand how IPTV services function so that they can verify that the service is functioning correctly across the network access. Once the service has been verified the installer must be able to configure and interface the customer TV to the service. When error conditions occur installers must be able to identify them and troubleshoot the source of problems and where possible reconfigure the service to fix the faults. At the end of the course attendees will be able observe IPTV services and recognize typical fault conditions and their fixes. They will be able to analyze traffic to identify the service works correctly as well as troubleshoot Set top box problems within the customer premises when they occur. Attendees will observe typical fault conditions within class to familiarize themselves with what customers might observe and practice troubleshooting test situations to identify the potential faults.

Voice over IP is being widely implemented both within companies and across the Internet. The key problems with IP voice services are maintaining the quality of the voice service and ensuring reach-ability of all users. Technicians are often required to troubleshoot services beyond just swapping out phones and switches and need to develop skills to identify the source of problems when interconnection between different vendor equipment is involved. This course will teach you how to use protocol analyzers to capture traffic and analyze the source of problems. It will teach how VoIP services are carried between IP Phones and Analog Telephone Adaptor to IP PBX Servers. It will also teach how SIP protocols used to interconnect servers can be analyzed to test and verify services. Attendees will set up and examine calls inside the classroom and observe how an Internet simulator can be used to introduce the kinds of problems that may be observed when connecting over Internet services. They will then learn how to troubleshoot and fix typical faults. Students will configure WireShark protocol analyzer, Soft Phones and Asterisk IP PBX software on their own Laptop computers. They will then use this software to learn how to build, test and troubleshoot VoIP services Hands-On.

The next generation of telecommunications networks will deliver broadband data and multimedia services to users. Integration of Internet Access with TV, music and radio distribution will become a reality provided mechanisms to provide multicast delivery are implemented. IP Television will provide an alternative mechanism for delivering services. DOCSIS (Data Over Cable Service Interface Specifications) is a set of standards produced by the Cable Television industry for delivering Internet access and other data services over traditional cable television Networks. It has evolved from version 1 through version 2 into version 3 which is able to produce bonded services to customers at speeds in excess of 100 Mbit/s. Versions exist for North American and European markets separately. This course provides an understanding of how modern installed Cable systems work today, how they have evolved from analogue into digital services using DOCSIS and Euro-DOCSIS 1.0/2.0 , then discus how they will continue to evolve into DOCSIS 3.0 services. It will further identify the motivations and mechanisms that will be used to allow new cable systems to support voice, IPTV, Video on demand and provide IMS services for convergence with new 3G mobile networks.

Networking is taking an evolutionary path that will allow voice and video - real time services - to successfully exist with data on the same network. This will allow new ways for organizations to effectively communicate with increased productivity, flexibility, and lower cost. It will also give networking product developers, telecom product developers, and service providers new opportunities to expand their offerings for greater revenue. This Hands-On course will allow participants to work with an in-class intranet infrastructure constructed with Ethernet switches and routers. Upon successfully constructing and testing the in-class Intranet, participants will observe the installation of voice and video hardware and software on PCs. Participants will test for voice/video quality over the LAN and WAN.

Carriers have offered connectivity services based on traditional TDM, Frame Relay and ATM for many years. However, the cost of operating separate networks to provide each of these services, as well as the need to sell higher bandwidth services than can be offered with these traditional networks, is forcing them to move to newer, more cost effective technologies, namely Ethernet, IP and MPLS. Ethernet and IP have allowed networks to deliver high bandwidth and new services with greater flexibility, while MPLS has allowed these new services to become more "carrier-class", offering the connection-oriented behaviour, quality of service, and reliability normally associated with traditional technologies. Recently, there has been increased interest in Layer 2 MPLS based services, which support LAN and legacy traffic, and are lower cost and simpler to manage. Virtual Private LAN Service (VPLS) is a fast growing Layer 2 MPLS based service that offers multi-point connectivity; making enterprise LANs in multiple sites appear as if they are on the same LAN. This course provides a fast overview of VPLS, how it works, how it can be deployed within a carrier network and what benefits to carrier and user that it provides.