 Download Course Outline
Request On-Site Course (10+)
Request Host-A-Course (3+)
Request Course Information
|
|
|
Hands-On
CallPilot Installation, Programming & End User Features
for BCM & Norstar |
|
Course Description:
This beginner level course is designed for personnel responsible for installing, programming andor troubleshooting BCM CallPilot or Norstar CallPilot 100150 voice mail systems. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. Prior to the class, students will be allowed to choose which CallPilot hardware platform and documentation they prefer to use during the training. The assessment test offered at the end of the course does not grant certification. AvayaNortel does not offer certification on Norstar products. AvayaNortel does not offer certification on BCM CallPilot independently.
Students Will Learn:
- Describe Norstar Callpilot 100150 Voice Messaging Components And System Operation
- Plan For And Install Norstar Callpilot 100150
- Allocate Channels For Callpilot In The BCM
- Build, Edit And Delete Mailboxes
- Edit Class Of Service Parameters (Password Expiration, Call Record Ability, Message Retention Period, Etc.)
- Initialize And Administer All Types Of Mailboxes Subscriber, Information, General Delivery And System Manager
- Program And Demonstrate End User Mailbox Features (Outbound Transfer, Off-Premise Message Notification, Personal Target Attendant, Call Record, Etc.)
- Record Company Greetings And Automated Attendant Prompts
- Configure And Assign Greeting Tables For Line Answering
- Remotely Administer Business Status And Remotely Record Company Greetings
- Build, Edit, Enable And Disable CCR Trees
- Translate Customer Requirements Into CCR Tree PathNode Options
- Install Unified Messaging On Pcs With Compatible E-Mail Client Software
- Configure Unified Messaging On Individual Pcs To Allow Users To Receive, Send And Administer Voicemail Messages In Client E-Mail Applications
- Demonstrate For End Users How To Use Unified Messaging
- Program A Basic Call Center (Agents, Skillset DayNight Routing Tables, Overflow Routing, Intelligent Routing, Line Answering, Etc.)
- Demonstrate End User Call Center Features (Logging InOut, Make Busy, Supervisor Features)
- Understand More Advanced Call Center Settings - Discussion Only
- Understand Call Center Reporting - Discussion Only
- Troubleshoot Voice Messaging Features Working With Telephony System Features
Course Length:
3 Days
Course Pricing:
| Basic Registration |
$ |
2,295.00 |
| Member Registration |
$ |
2,095.00 |
| Host-A-Course (3-7) |
$ |
1,995.00 |
| On-Site (Based on 10+) |
$ |
1,895.00 |
CallPilot Installation, Programming & End User Features for BCM & Norstar Categories:
Central Office IT/Networking Additional Courses |
Course Schedule:
To register, click date or location. |
| Jun 21, 10 |
Chicago |
, IL |
| Aug 09, 10 |
San Diego |
, CA |
|
|
|
|
|
