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Hands-On
Nortel CallPilot
Administration and Applications

Course Description:
This Hands-On course provides in-depth instruction on Nortel's CallPilot. The scope of this training is geared for any administrator or technician who is responsible for the day to day activitiesoperations of the CallPilot System. This course will cover the building of mail boxes, understanding general CallPilot, security and messaging configuration settings, and application builder. This course will give the attendees and overall scope and Hands-On confidence working with the CallPilot on PBX systems.

Please keep in mind that BTS has the ability to customize training to meet your specific requirements, upon request.

Students Will Learn:

  • Callpilot Administration and Applications Discussion
  • Mailbox User Training
  • Login and Navigate Callpilot Mailbox
  • End User Card
  • Login
  • Greetings
  • Playing Messages
  • ComposingAddressing Messages
  • ForwardReplyReply All
  • Delete
  • Tags
  • Personal Distribution Lists (PDL)
  • Custom DN
  • Callpilot Administration
  • Login
  • Mailbox Users
  • Reset Password
  • Templates
  • Class of Service
  • Restriction and Permissions
  • Messaging Screens
  • Security Screens
  • Building Users (Admin And Mailbox)
  • Altering Existing Users
  • Remote Notification
  • Basic Troubleshooting
  • Searching Users and Saved User Searches
  • Personal and Shared Distribution Lists
  • Backup and Restore (System, Application, User)
  • Application Builder
  • Overview of Blocks
  • Overview of Call Flow
  • Creating Basic Auto-Attendant
  • Placing Application into Service (SDN Table)
  • Deciphering Applications
  • PBX Programming to Route Phones and Applications to CP
  • Call Routing How Does the PBX Communicate With the CP
  • And More...

Course Length:
4 Days

 

 

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Product names mentioned herein may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of the name BTS, inc./the url: www.btstraining.com is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between BTS, Inc. and the trademark/servicemark proprietor.

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