This combination 3-day Hands-On course will cover the following
Hands-On xDSL Installation, Maintenance Troubleshooting including CAT5 CAT6 Preparation, Installation Testing
This 2-day Hands-On course provides in-depth instruction for Installing, Maintaining and Troubleshooting DSL services for technicians. Attendees will learn the inner workings as to how the DSL works and the loop parameters required providing Uninterruptible service.
This will include residential, commercial and industrial environments. This is a Hands-On course that uses state of the art testing equipment. Meters will be used to check loop parameters and will train your technicians Line pre-qualification, line performance, DSL customer-end equipment installation and troubleshooting is the primary focus of this course.
Hands-On xDSL for Customer Support (CS Provision, Maintenance Troubleshooting)
This 1-day Hands-On course provides Real-World Experience for help-desk and technical support personnel to solve customer related issues relating to their DSL installation, set-up, connection and services.
This course will provide students the practical skills to solve DSL Customer Support issues, fast and effectively. Upon completion students will receive a BreakThru DSL Quick-Fix-Card that will guide you step-by-step through proven procedures that will target the specific problem whether it is a line down, incorrect PC settings, defective modemrouter or just basic user difficulties, you will have the answers and skills you need to SAVE company TIME MONEY and most of all to achieve CUSTOMER SATISFACTION!
You can't afford to operate on a "plug and pray" basis in today's competitive
market. Our SMEs have the field experience to find the answers to real live scenarios, providing students with a Real-World Experience
Students Will Learn: