Course Description:
This combination 3-day Hands-On course will cover the following
Hands-On xDSL Installation, Maintenance Troubleshooting including CAT5 CAT6 Preparation, Installation Testing
This 2-day Hands-On course provides in-depth instruction for Installing, Maintaining and Troubleshooting DSL services for technicians. Attendees will learn the inner workings as to how the DSL works and the loop parameters required providing Uninterruptible service.
This will include residential, commercial and industrial environments. This is a Hands-On course that uses state of the art testing equipment. Meters will be used to check loop parameters and will train your technicians Line pre-qualification, line performance, DSL customer-end equipment installation and troubleshooting is the primary focus of this course.
Combined with
Hands-On xDSL for Customer Support (CS Provision, Maintenance Troubleshooting)
This 1-day Hands-On course provides Real-World Experience for help-desk and technical support personnel to solve customer related issues relating to their DSL installation, set-up, connection and services.
This course will provide students the practical skills to solve DSL Customer Support issues, fast and effectively. Upon completion students will receive a BreakThru DSL Quick-Fix-Card that will guide you step-by-step through proven procedures that will target the specific problem whether it is a line down, incorrect PC settings, defective modemrouter or just basic user difficulties, you will have the answers and skills you need to SAVE company TIME MONEY and most of all to achieve CUSTOMER SATISFACTION!
You can't afford to operate on a "plug and pray" basis in today's competitive
market. Our SMEs have the field experience to find the answers to real live scenarios, providing students with a Real-World Experience
Students Will Learn:
- DSL Applications
- Cable Channels Over the Copper Pair, Internet Access,
- Video on Demand, Video Conferencing, Voice Over IP, more...
- All Types of xDSL
- ADSL ( + 2 ), ISDL, HSDL, RADSL, SDSL, VDSL, VDSL2+, CDSL, UDSL
- DSL System Components Configurations for Residential Business
- Modems, Splitters, Filters, more
- Hands-on Exercises using Sunrise, Acterna, DynaTel, Sidekick, and any additional meters to synchronize with DSLAM, and interpret results...
- Turn up Results Margin Capacity, Upstream, Downstream, Maximum Bit rates, more...
- DSL Loop Parameters Cable Acceptance Distances, Speeds, Cable Pair-Testing and Qualifications.
- CAT5 CAT6 Cable Preparation, Install Testing Latest Standards, Tools, and Techniques used for cable installations, plus Speeds, Cable Testing and Qualifications.
- Hands-On Testing Troubleshooting DSL Circuits, Test Equipment, and more...
- Troubleshooting Identify Customers Related Problems, Defective Lines and Equipment.
- And More
Course Length:
3 Days
Download Course Outline
