With the expansion of telecommunications from phone systems into DSL, Internet Access, IP Television and Triple play networks, telecom technicians need to use Laptop PCs to test and validate services. PCs are becoming more than just a way to surf the Internet and are becoming vital service testing tools. As such technicians need a solid background in using and maintaining laptop PCs. They must also be able to interface with customers who use services and validate their configuration to link to services.
This course is aimed at giving technicians a solid grounding in how Laptop and desktop PCs work with Windows. The course will explain the basic architecture of PCs, their memory, disk layout and interfaces. It will teach attendees how windows and user programs, services and features are installed and maintained, how to select drivers for new hardware such as Wireless adaptors, how to configure networking and routing and how to use and test key user services. Technicians will need to move test files and software between platforms as well as upload and download files to the Internet. These key skills will be taught and practiced.
Many customers will be unfamiliar with firewalls and anti-virus software. The course will explain the limitations of this software and how to turn on and off Windows XP security features. The concepts of system registry and system restore will also be explained.
Students Will Learn: