As a general industry worker, you must be aware of the latest safety standards that are set by the Occupational Safety and Health Administration (OSHA). Designed to allow you to accomplish our 10-Hour General Industry on OSHA Standards. Our course can be delivered On-Site In-Person or a LIVE Virtual Instructor-Led course. Our course is not just a video or computer-based online course, our Instructors will teach you real-World practical skills that they have personally experienced on the job over the years that meet the latest standards and regulations today. This course covers what you need to know to stay safe on the job. Upon completion, all course participants will receive a certificate of completion at the end of the course along with a laminated wallet card, that will recognize that they have successfully passed this course that is based on the Department of Labor (DOL)/OSHA Standards, allowing them to seek and or maintain employment.

This extensive Virtual "Live" Instructor-Led course begins with a general overview of the 5ESS Switch with emphasis placed on the Modules and Unit functions. Next, the Central Office Power configuration and Power Alarm arrangements through the 5ESS display screens are explained. This is followed with a lesson presenting the function and operation of the Administrative Module, its Units, related display screens and commands. The function and operation of the Communication Module 2 (CM2), Communication Module 3 (CM3) and Quad Link Packet Switch Network (QLPS) are presented next. This includes the QLPS, CM2, CM3, display screens and related commands. The Switching Module Processor lesson presents the function and operation of the MCTU, MCTU2, MCTU3, SMPU4 – TSIU4, SMPU5 – TSIU4-2 and SMU6 along with their display screens and commands. The next lesson, Switching Module Peripheral Units, presents function and operation of all the different Peripheral Units that can reside in a Switching Module. This lesson also includes related display screens and commands. The Signaling System 7 lesson is presented next and addresses both the IRN2 and PSU-SS7 versions along with related display screens and commands. The next lesson presents Software Update display screens and procedures as defined in Alcatel-Lucent ’s Routine Operations and Maintenance Procedures document, 235-105-110. The last lesson presents Call Processing through the 5ESS and Related Recent Change Views. Alcatel-Lucent’s 5ESS Dyna Text Switch documentation is referenced throughout this course. This course can be customized to include Control Center (SCC/NOC/NRC etc.) Operational Support System (OSS: NMA, TNM, Netcool, etc.) messages. The objective of 5ESS Operations is to train maintenance personnel to effectively maintain a 5ESS and care for alarms, abnormal conditions and service affecting situations. After completing this course, you will be able to: -5ESS Overview -5ESS Power, Power Procedures, Alarms and 5ESS Equip.Diagnostics -Administrative Module Functions, Circuitry and Terminations -Communication Module 2 & 3 Functions, Circuitry and Terminations -Switching Module Processors Functions, Circuitry and Terminations -Switching Module Peripheral Unit Functions, Circuitry and Terminations -Common Network Interface and Packet Switch Unit System Signaling 7 Functions, Circuitry and Terminations -Software Update / Broadcast Warning Messages (SU/BWM) basic information -Origination Call Processing through the 5ESS Equipment and RCVs -Line Unit (LU) 1, 2 and 3 -Access Interface Unit (AIU, EAIU and XAIU) -Integrated Services Line Unit (ISLU 1 & 2) -Packet Switch Unit (PSU & PSU2) -Integrated Digital Carrier Unit (IDCU) -Digital Carrier Line Unit (DCLU) -Digital Line Trunk Unit (DLTU and DLTU2) -Trunk Unit (TU) -Digital Network Unit – SONET (DNU-S) -Optical Interface Unit (OIU) -Digital Service Units (1, 2 & 3) LDSU & GDSU -And Others

This extensive Hands-On 5ESS Switch Recent Change, Translations and Routing course starts by presenting a brief overview of the 5ESS Switch structure and basic Recent Change navigation. This is followed with lessons on Intra-Office Call flow and Inter-Office Call Flow. These lessons include Call Processing Flow Charts based on the supporting Recent Change Views. Next, the course addresses Inter Exchange Carrier and Intra Exchange Carrier Call Flow. These lessons include 5ESS Forms and Recent Change Views supporting Feature Group B and D “Equal Access” translations. This is followed with a lesson addressing the translations for Direct Inward Dial trunking arrangements to Private Branch Exchanges (PBXs) and Internet Providers. Included in this course is lesson material addressing Local Number Portability (LNP) and the Recent Change Views that support LNP. The last part of this course presents the Recent Change Views involved with the Charging and Billing of calls, including an AMA Trace example. All these lessons reference Alcatel-Lucent’s DynaText 5ESS Switch documentation.

This Hands-On course, 5ESS TLWS and Testability, presents metallic (POTS) line testing, Digital ISDN (DSL) testing and basic Message Trunk testing via 5ESS Trunk and Line Work Station (TLWS), Supplementary Trunk and Line Work Station (STLWS) and through 5ESS Input Messages. The 5ESS TLWS and Testability course begins by presenting electronic theory and how it pertains to telecommunications. This includes basic transmission characteristics and the local loop. The next lesson addresses the 5ESS circuitry and units that are used to perform and request tests via the TLWS, STLWS or through Input Messages. This lesson also includes translations that can impact the operation of the test circuitry. The main point of this course is the TLWS and STLWS Screens and Commands lesson. This is divided into two lessons that address all the TLWS STLWS screens and their abilities. The first TLWS STLWS lesson addresses customer Line Testing and the second lesson addresses Trunk Testing. This is followed with a lesson addressing Remote Testing procedures encompassing the Pair Gain Test Controller (PGTC) and Test Bus Control Unit (TBCU). The last added lesson presents 5ESS Input and Output Messages that can be used to request different tests. 5ESS documents are extensively used and referenced through this course. The objective of 5ESS TLWS and Testability is to present 5ESS TLWS and STLWS testing capabilities, plus train maintenance personnel on testing procedures. *We will be extending this class from 3 days to 5 days to include more “live” examples, any necessary revisit of material covered in previous sessions offered and additional information that is usually covered in 5ESS Operations Field and Control Center (CO Gridboard) - Call Processing through the 5ESS and Related Recent Change Views. Alcatel-Lucent’s 5ESS Dyna Text Switch.  This will also include the Control Center (SCCNOCNRC etc.) Operational Support System (OSS NMA, TNM, Netcool, etc.) messages.

This 3-Day Hands-On course is a must for persons entering the field of telephone communications. In the first part of this course, students will learn about basic electricity and telecom electronics as it applies to telecommunications and basic telephony. Explaining the terms and concepts commonly used in the field today. In addition, the student will learn the basic components of the telephone network from the customer premise equipment (CPE) to the outside plant (OSP), central office (CO) and the toll network (TN). Understand proper bonding, grounding and shielding. The Basics of installation, repair and maintenance of lines. The second portion of this course expands from the basics learned in the first part and covers an high level understanding of today's digital switching, digital T1, T3 systems, fiber optics and special circuits as it pertains to your specific environment. Each student will have Hands-On training in basic meter reading, running jumpers, circuit testing and trouble isolation.

This extensive Virtual Live Instructor-led course provides the skills required to perform detailed maintenance and troubleshooting on the Calix E7® optical network, including the various OLTs and ONTs within a typical network. It also discusses the theory and general system architecture used by various broadband systems such as AE, GPON, VDSL, and Ethernet-over-Fiber. The GR-303 TDM Gateway interface for a traditional TDM switch is also explained, where examples can be shown for switches like a DMS-100 or GTD-5. Primary network elements are discussed including the OLT types, ONT types (SFU, SBU, MDU), plus various ONT options found within Calix's P-Series like the GX and GE, along with devices like Erbium-Doped Fiber Amplifiers (EDFA's), filters, splitters, transceivers, and different fiber cable and connector types. Various OLT interface cards are also described (AE & GPON, SCP, power & fan). Features like Ethernet, POTS, T1, and video, including RF-RTN from the Set-Top Box are explained, along with typical testing and use scenarios. System management connection interfaces are described, and well as various administrative options, like the Web GUI Interface, Command Line Interface, CMS, etc. ONT activation and status is shown via local-PC connections, RONTA, Web CUI, and CLI, etc. along with discussion on provisioning of profiles, services, and VLANs, with reference to various system documents. System backup and recovery is also described, via external FTP/TFTP servers. Symptom investigation and troubleshooting is demonstrated using previous trouble examples, and through actual troubles which may exist in the network. Common fault types and best practices are also presented, to help prevent troubles from occurring in the first place. Our non-intrusive exercises equip the student to conduct day-to-day maintenance activities and show how to perform troubleshooting procedures, including aspects of problem isolation, cabling and provisioning, which helps prepare students for higher-tier support interaction. The course is flexible, allowing the most important content for a particular group of students to be emphasized.

This extensive Virtual "Live" Instructor-Led course recognizes that installers and or contractors often have a difficult time getting certified and getting the Hands-On experience needed to do the job. To many courses are focused toward test and exam questions, rather then the understanding and Hands-On Skill-Set to do the job inline with today's standards and competencies. Our Certification Course to become an CAT -6A (5-6-7) Certified Technician is designed to get attendees up to speed quickly on industry standards, provide proper installation, knowledge and get Hands-On training that covers the latest standards, tools, including Wire Mapping and techniques used today's cable installations, and give them the ability to represent themselves as "CAT -6A (5-6-7) certified Installer." BTS's Certification Course to become an BTS Certified Technician, a concise, well-structured course. It is taught by SME certified structured cable specialists with over 25 years of industry experience that includes network installations/upgrades for Telephone Companies, Power & Energy Companies, United States Federal & State Governments, School Districts, and major U.S. Corporations. Our SMEs have the field experience to find the answers to real live scenarios, providing students with a Real World Experience. Attendees each get a Certification Certificate, and I.D. Card Benefits: -Maximize system performance and reliability by learning today's installation techniques. -Be aware of current industry standards, and become a trusted resource for your customer. -Gain customer confidence by ensuring the integrity of their installations. -Hold a Certification Installer Card that represents your Certification. -BTS Certificate and I.D. card remains on electronic record and can be confirmed and reissued at any time. -This Certification is Nationally and Internationally Recognized. NOTE: At the end of this course all attendees will be taking a written exam and a Hands-On Skills exam to complete their certification.

The Implementing and Administering Cisco Solutions(CCNA) v1.0 course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture, hands-on labs, and self-study, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking.This course helps you prepare to take the 200-301 Cisco® Certified Network Associate(CCNA®) exam. By passing this one exam, you earn CCNA certification.

This extensive 2-day "Live" Instructor-Led (On-Site or Virtual) course is designed for Central Office Technicians or others with the responsibility for the installation, maintenance, troubleshooting, and repair of Central Office power equipment. The course provides a well rounded basic study of Central Office power that most technicians work with on in their regular duties. Theory is effectively combined with a practical hands-on approach that enhances the students' learning experience. Upon successful completion of the course, students will have a solid foundation in how all CO power systems are interconnected, safety around those systems, how to locate key type of equipment, and perform both routine and as needed maintenance and troubleshooting. Topics include: - DC Rectifiers, Battery chemistries and their maintenance, DC Power Boards - DC Inverters - Ground Return Paths - within the CO and to the outside commercial power network - Dangers including high-amperage paths, open grounds, lead reversals, etc. - Breaker, Fuse, and Disconnect panels and their locations - Interconnections to the commercial AC network including the transfer switch and generators - Types of Test Equipment - Testing for low or high voltages, ripple current, regulation - Telcordia (formerly Bell-Core) best practices, plus common regulatory agencies - And much more, including topics of particular interest to students.

This extensive 2-day "Live" Instructor-Led (On-Site or Virtual) course is designed for Central Office Technicians or others with the responsibility for the installation, maintenance, troubleshooting, and repair of Central Office power equipment. The course provides a well rounded basic study of Central Office power that most technicians work with on in their regular duties. Theory is effectively combined with a practical hands-on approach that enhances the students' learning experience. Upon successful completion of the course, students will have a solid foundation in how all CO power systems are interconnected, safety around those systems, how to locate key type of equipment, and perform both routine and as needed maintenance and troubleshooting. Topics include: - DC Rectifiers, Battery chemistries and their maintenance, DC Power Boards - DC Inverters - Ground Return Paths - within the CO and to the outside commercial power network - Dangers including high-amperage paths, open grounds, lead reversals, etc. - Breaker, Fuse, and Disconnect panels and their locations - Interconnections to the commercial AC network including the transfer switch and generators - Types of Test Equipment - Testing for low or high voltages, ripple current, regulation - Telcordia (formerly Bell-Core) best practices, plus common regulatory agencies - And much more, including topics of particular interest to students.

This Ciena 6500 Maintenance and Maintenance Course is designed to provide any student with a solid understanding of the 6500-series platform and its many features and options. The role of a 6500 network shelf within a modern switching & transport network is explored, with discussions on theory, maintenance, provisioning, and troubleshooting. The hardware design of the system and its versions (standard ONT/WDM, Packet-Optical PTS, RLS, D, S and T-Series) are explained, along with optional port configurations, including various protocols and line speeds supported like SONET/SDH, Ethernet, DS3/E3, etc. and 10G-800G muxponders. Key concepts of optical switching and re-configurable add/drop multiplexers (ROADM) are explained, plus QoS, waveshaping and policing concepts are introduced. Transaction Language 1 (TL1), Site Manager GUI, and other input-output options are shown. Common maintenance functions like checking system health, air filters, and backups are discussed, along with tier-1 card-level repair. SFP/XFP use and Laser safety is included, along with fiber optic best-practices. Ciena-unique technology like WaveLogic™ and various Flexible service modules are also presented, including the latest 800Gbps interfaces. Universal concepts like fiber types, ferrule polish (PC, UPC & APC), optical transceivers, SMF/MMF, and connector types are also explained. Symptom investigation and troubleshooting is demonstrated using previous trouble examples, and through actual troubles which may exist in the network. Common fault types and best practices are also presented, to help prevent troubles from occurring in the first place. In addition to supporting independent problem-solving skills, the course helps provide an excellent background for NOC and TAC interaction. Our non-intrusive exercises equip the student to conduct day-to-day maintenance activities and show how to perform troubleshooting procedures, including aspects of problem isolation, cabling and port/card provisioning, which helps prepare students for higher-tier support interaction. The course is flexible, allowing the most important content for a particular group of students to be emphasized, and to allow for emphasis on the particular 6500 platform(s) in use.

This extensive Virtual Live Instructor-led CompTIA course meets the NEW DoD Directive 8140 requirements. This course Includes -Testing Voucher with Virtual Testing and Certification on Last Day unless more study time is required, test can be taken at a VUE location. -Official CompTIA Virtual Live Exam and Testing Certification. Will Department of Defense (DoD) Directive 8140 replace DoDD 8570? Yes. When will DoD 8140 take effect? It is already in effect. Why Change from 8570 to 8140? DoD 8140 is designed to be more flexible and inclusive than DoD 8570. DoD 8140 includes initiatives such as NIST NICE (National Initiative for Cybersecurity Education), which identifies critical KSAs (Knowledge, Skills, and Abilities) and places cybersecurity positions into 7 categories (1. Security Provision, 2. Operate & Maintain, 3. Protect & Defend, 4. Analyze, 5. Operate & Collect, 6. Oversight & Development, and 7. Investigate) consisting of 31 specialty areas. A+ from CompTIA is the most recognized and trusted for entry-level service technicians. CompTIA's A+ is the industry standard for validating the foundation skills needed by today's computer support technicians. This international vendor-neutral certification requires that you pass two exams: CompTIA A+ Exams Core 1 (220-1001) and Core 2 (220-1002). The CompTIA A+ Core Series: Core 1 (220-1001) and Core 2 (220-1002) covering the following new content: -Demonstrate baseline security skills for IT support professionals -Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software -Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting -Support basic IT infrastructure and networking -Configure and support PC, mobile and IoT device hardware -Implement basic data backup and recovery methods and apply data storage and management best practices We focus on CompTIA A+ certification exam preparation, you'll gain the needed knowledge of basic computer hardware and operating systems. You'll cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and preventive maintenance, and you'll learn elements of customer service and communication skills necessary to work with clients. Instructor-led practice exams and quizzes help reinforce course concepts and exam readiness. This course meets the NEW DoD 8140 training requirements. CompTIA A+ certification is an international, vendor-neutral certification that proves a technician's competency in installation, preventative maintenance, networking, security, and troubleshooting. CompTIA A+ certification also validates that technicians have excellent customer service and communication skills. CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world: -The only credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment -Trusted by employers around the world to identify the go-to person in end point management & technical support roles -Regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace This course is geared to give students “Real-World Experience” in networking hardware & software by providing “Hands-On labs” on these converging technologies throughout this training.

This extensive Virtual "Live" Instructor-Led CompTIA Cybersecurity Analyst (CySA+) course also prepares attendees for the exam. This exam is an intermediate-level credential for cybersecurity professionals. As attackers have learned to evade traditional signature-based solutions, such as firewalls, an analytics-based approach within the IT security industry is increasingly important for most organizations. The behavioral analytics skills covered by CySA+ identify and combat malware, and advanced persistent threats (APTs), resulting in enhanced threat visibility across a broad attack surface. The exam will certify that the successful candidate has the knowledge and skills required to -Perform data analysis and interpret the results to identify vulnerabilities, threats, and risks to an organization -Configure and use threat detection tools -Secure and protect applications and systems within an organization CompTIA CySA+ meets the ISO 17024 standard and is approved by U.S. Department of Defense to fulfill Directive 8570.01-M requirements. It is compliant with government regulations under the Federal Information Security Management Act (FISMA). Regulators and government rely on ANSI accreditation because it provides confidence and trust in the outputs of an accredited program. Over 1.3 million CompTIA ISOANSI-accredited exams have been delivered since January 1, 2011. This course meets the NEW DoD Directive 8140 requirements. Will Department of Defense (DoD) Directive 8140 replace DoDD 8570? Yes. When will DoD 8140 take effect? It is already in effect. Why Change from 8570 to 8140? DoD 8140 is designed to be more flexible and inclusive than DoD 8570. DoD 8140 includes initiatives such as NIST NICE (National Initiative for Cybersecurity Education), which identifies critical KSAs (Knowledge, Skills, and Abilities) and places cybersecurity positions into 7 categories (1. Security Provision, 2. Operate Maintain, 3. Protect Defend, 4. Analyze, 5. Operate Collect, 6. Oversight Development, and 7. Investigate) consisting of 31 specialty areas. BTS works with clients to deliver appropriate material to become certified. Course design uses the latest texts and other materials over a one or two week period based on client needs. Time is allowed after each Instructor presentation and demonstration for student Hands-On work on labs, practice exams and Network+ related drills. BTS offers On-Site or Virtual Test Administration for this course, or students can take the exam at their own leisure at a certified testing center of their choice and schedule.

This extensive Virtual Live Instructor-led CompTIA Network+ meets the NEW DoD Directive 8140 requirements and the latest version (N10-007). This course will provide official CompTIA Virtual Live Exam and Testing Certification. -Testing Voucher with Virtual Testing and Certification on Last Day. Will Department of Defense (DoD) Directive 8140 replace DoDD 8570? Yes. When will DoD 8140 take effect? It is already in effect. Why Change from 8570 to 8140? DoD 8140 is designed to be more flexible and inclusive than DoD 8570. DoD 8140 includes initiatives such as NIST NICE (National Initiative for Cybersecurity Education), which identifies critical KSAs (Knowledge, Skills, and Abilities) and places cybersecurity positions into 7 categories (1. Security Provision, 2. Operate & Maintain, 3. Protect & Defend, 4. Analyze, 5. Operate & Collect, 6. Oversight & Development, and 7. Investigate) consisting of 31 specialty areas. BTS works with clients to deliver appropriate material to become CompTIA Network+ certified. Course design uses the latest texts and other materials over a one or two week period based on client needs. Time is allowed after each Instructor presentation and demonstration for student hands-on work on labs, practice exams and Network+ related drills. BTS offers On-Site Testing and Test Administration for this course, or students can take the exam at their own leisure at a certified testing center of their choice and schedule. Master essential data networking skills while preparing for the CompTIA Network+ certification exam (N10-008). CompTIA's Network+ is the premier vendor-neutral networking certification. Our Network+ Prep Course is designed to provide the foundation you need not only to be productive on the job but also to be successful in more specialized topics and in your pursuit of vendor-specific certifications. Companies such as Dell, HP, Ricoh, Sharp, and Xerox recommend or require CompTIA Network+ for their networking technicians. It is a technical prerequisite option for IT technicians seeking to join the Apple Consultants Network, and is recognized by the U.S. Department of Defense. Earning CompTIA's Network+ certification increases your value in the marketplace, providing proof of your knowledge, skills, and ability to manage, maintain, troubleshoot, install, operate, and configure basic network infrastructure. Our Network+ Prep Course points you in the right direction, allowing you to demonstrate the concepts covered on the Network+ exam in a real-world, hands-on environment. You will work through several practice exams to reinforce your knowledge. You will gain essential networking skills in labs that feature a wide verity of networking equipment. In addition to preparing you for Network+ certification, this course also meets the NEW DoD 8140 training requirements.

This extensive Virtual Live Instructor-led CompTIA Security+ meets the NEW DoD Directive 8140 requirements and the latest version CompTIA Security+ (SY0-501) English language exam will retire on July 31, 2021. The new Security+ (SY0-601) is now available. This course Includes: -Testing Voucher with Virtual Testing and Certification on Last Day -Official CompTIA Virtual Live Exam and Testing Certification. BTS works with clients to deliver appropriate material to become CompTIA Security+ certified. This Hands-On course meets DoD Directive 8570.1 requirements. CompTIA's Security+ is the premier vendor-neutral security certification and demonstrates your knowledge of security concepts, tools, and procedures. It confirms your ability to react to security incidents, and it validates your skill in anticipating security risks and guarding against them. In this course, you will learn to proactively implement sound security protocols to mitigate security risks, quickly respond to security issues, and retroactively identify where security breaches may have occurred. You will also learn to design a network, on-site or in the cloud, with security in mind. CompTIA's Security+ is the premier vendor-neutral security certification and is included in the approved list of certifications to meet DoD Directive 8570.1 requirements. This course uses Official CompTIA Approved Quality Content, which assures that all test objectives are covered in the training material. During class, you'll have access to: -Security+ student manual -Additional Security+ practice exam questions -Comprehension exercises, study digest, and quick reference card -Virtual Access to Official Testing Severs for Course-end Testing.

An accelerated version of the traditional GENBAND (formerly Stromberg-Carlson and Siemens) DCO® maintenance and troubleshooting course, this class is designed to jump-start students with little or no switching knowledge to a competency where they can perform first-tier card-level repair on virtually any of the main modules in the Digital Central Office DCO® switch. Topics of most interest can be emphasized, such as processor interoperation, bus types, cabling, and cell structures. The multiple processor types are studied, including the MP, FP, CP, and TPP, along with the Serial Line Units for system console connections and the EAI. Different Line Switch types are also discussed, and their architecture including the Line Switch Controllers, Line Group Highway, and peripheral circuit cards, along with interconnection to the TSI via the Port Group Highway. Ancillary equipment such as SS7 links, recorder announcers, ringing generators, remotes, and billing are also explained, along with the different remote types including the RLS, RNS, RLG, and both SLC-96 and GR-303 RDTs, which requires the latest LLS variety, the DLS-1080. Other important modules are described, including the CBC and MCI, and their connections to Switchover Control, plus the DL and SSC interoperation with the Call Processors, which control time slots. The Mass Storage Subsystem components are also described including the MSDA hard drive and tape drive. Servicing of the MSDA tape drive is demonstrated, extending the life of this important card. Previous faults and any actual faults in the system can be used for analysis and research in documentation. These non-intrusive exercises are used to troubleshoot the switch via symptoms and documentation, and drill the correct troubleshooting techniques, including those normally intended for a Maintenance-window. Basic translations and interrogation of overlays like ADM, RTR, and TRK can optionally be used to familiarize students with directory number and trunk database. Envisioned as a minimum 5 day track, the actual course length and content is flexible, and can be adjusted depending upon the needs of the class. In addition to supporting independent problem- solving skills, the course helps provide an excellent background for NOC and TAC interaction.

This intensive course provides the skills required to understand basic switch translations and the maintenance of trunks with the help of documentation on the DMS-100 and DMS-200 systems. Our non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.

This extensive Virtual "Live" Instructor-Led course provides extensive information on the design, maintenance, and troubleshooting of the Nortel DMS-10 switching system. Widely recognized as the world’s first all-digital switching system, the Nortel DMS-10 is one of the most popular digital switches ever produced, and still remains in widespread use today. The DMS-10 Switch Maintenance and Troubleshooting course presents a detailed description of the system, and provides the skills necessary to maintain and troubleshoot the switch and its related peripherals. General system architecture is discussed, with diagrams showing functional blocks, card level call processing, and all main modules including the NT3T98 CPU, clock, disk, TTY, and various peripherals connected to the DSDI and I/O bus extender interfaces. The switching Network is also discussed in detail, describing DS-30 “PELP” links, and the various types of line and trunk peripherals they connect. Specific peripherals for a given system can be emphasized as needed, such PE, CE, LCE, DTC, etc. Miscellaneous Equipment is also discussed, including connections to CCS7, announcement systems, etc. The DMS-10‘s command line interface, including System Level commands and menu Overlays are also demonstrated in detail. Many practical examples such a MO system images, line testing, trunk testing, and alarm interrogation are shown. Previous “core” faults are presented as exercises, where the students will determine the needed course of action. Their conclusions are then compared with the answers of what was actually done to correct these previous faults, providing an extremely effective learning method with zero impact to the network. Training may include any topic of particular interest to the student, or to a given region, and may also include optional subjects like translations and external alarming. Finally, the Helmsman documentation viewer and NTPs (Series 602) are covered in detail, with an emphasis on the documents used for maintenance, alarm clearing and card changing.

Course description coming soon...

The Nortel DMS-100 is still one of the most common switches installed in the world today, and remains so due to its high reliability and low-latency for voice circuits. This extensive Virtual “Live” Instructor-led DMS-100 course provides the skills required to perform maintenance and a high-degree of troubleshooting, and will walk the student through a practical understanding of the Genband (Nortel) DMS-100® switching system. It discusses the general system architecture used by all Digital Multiplex System switches, with functional block diagrams of the switch and its main modules, including the SN/XAC front-end, the Network (JNET & ENET), MS, CCS, IOD, and the various PM and LCM types for Line and Trunk peripherals, plus RCU, RLCM, OPM, and GR-303-compliant remotes. MAP and RTIF terminal use are explained, plus remote access through serial TTY and telnet. MAP alarm & fault interpretation are demonstrated, using data from the MAP and from logs, showing the student how to locate suspect cards within the system. The Helmsman documentation viewer and Nortel Technical Publications (NTPs) are covered in detail, with an emphasis on documents used for maintenance and troubleshooting procedures. Previous troubles are reviewed and used as exercises, including LNS line and TRKS trunk maintenance, but also parts of the SuperNode/XA-Core front-end (SN) including the Computing Module (CM), Network (NET), Message Switch (MS), and CCS (SS7) modules. Peripheral Modules (PM), and modules of particular interest to the students are emphasized. Different equipment types are compared where necessary (network & CPU). IOD maintenance is also discussed, including procedures to back-up the Program and Data stores, and a discussion of how hard disks, tape, and billing devices are connected to the system. Special topics like the Star Hub, Remote Concentrating Cluster (RCC), Subscriber Module Access (SMA2), Emergency Stand Alone (ESA), Remote Measurement Module (RMM), etc. can also be discussed per the needs of the class. Our non-intrusive exercises equip the student to conduct day-to-day maintenance activities and show how to perform troubleshooting procedures, including aspects of cabling and the backplane, which helps prepare them for higher-tier support interaction. The course is flexible, allowing the most important content for a particular group of students to be emphasized.

The Nokia (formerly Siemens) EWSD Switching Support Course was created to help telco personnel continue to support the EWSD switching system with less reliance on vendor support options. Intended as a follow-up to the EWSD Maintenance and Operations course, the support course will move personnel with a good working knowledge of the EWSD to the next level, providing them with both the knowledge and confidence to work on important parts of the switch for which they are less familiar. The course begins with a review of the system topology, ensuring a consistent understanding of the different LTG and DLU types, and remotes. The discussion then turns to the front end, with detailed descriptions of the Coordination Processor’s IOP Groups, its various processors, Common and Local Memory, plus various interfaces including X.25, serial, SCSI, etc. Significant detail is placed on the different SN network types, including DE3/4/5, and their various Time/Space stage sub-configurations. An emphasis is placed upon the configuration for the local switch system that students work on. DISP and SRCHALARM commands, plus MMN, FLM and Mask information within the system output messages, are all used to locate as much information about a fault as possible. A large number of past examples are used as practice, but any actual faults in the switch will also be analyzed carefully for the best course of troubleshooting. Predictions are made for the card modules that are most suspect. These results are then compared to the actual fixes performed from the past examples, and also to current maintenance-window diagnostic results, if applicable. Module replacement precautions and procedures are discussed in detail, including communication between COT personnel and the NOC/SCC or other Tier-3 support. Books such as the Exchange Configuration Document (ECD) and Cable Laying List (CLL) will be consulted to see how to find suspect cables and their part numbers, including their exact location on the backplane. Our non-intrusive exercises equip the student to apply troubleshooting techniques for challenging faults, and then determine suspect module lists, including cables. The course is flexible, allowing the most important content for a particular group of students to be emphasized.

The Hands-On Flagger Certification Training Course is designed to teach work zone personnel assigned to traffic control duties. During the course, participants are instructed on proper flagging techniques critical to the safety of work zone personnel and guided through demonstrations designed to help reduce the risk of traffic accidents, injuries, and fatalities. Individuals working in this type of role are responsible for providing clear direction and communication to protect the safety of workers, pedestrians and the motoring public traveling through work zones. Students will learn the proper use of flagging signals, references, practices and devices. At the end of this Flagging safety training course; successful students will know how to apply the Hands-On lessons learned to safely and effectively perform flagging activities in work zones. In addition to classroom training, all participants are provided opportunities to practice using those techniques demonstrated during assigned practical field scenarios. Classroom demonstrations and Hands-On practice are used to demonstrate key skills. Upon successful completion, students will be issued a certificate and flagger certification card.

This Virtual “Live” Instructor-Led GTD-5® course is an extensive and accelerated maintenance course with updated, full-color block diagrams and frame images. The course was designed to jump-start students with little or no switching knowledge to a competency where they can perform Level-1 card-level repair on virtually any of the main modules in the GTD-5 switching system, including the ACDC, the APC/TPC complexes, the TCU (expanded & non-expanded versions), the MDC, NCU, and SSW, plus all subordinate devices within the BUNW such as the ACU, ALU & BLU lines, plus ATU, DCU and EDCU trunks. Ancillary equipment such as SS7 links, recorder announcers, ringing generators, and gateways such as those used for system remote-access equipment, the CPX, Extension Complex, billing, and remote switch monitoring are also discussed as needed. Troubleshooting techniques are taught pro-actively, including Maintenance-window procedures. Other modules are discussed per the needs of the class, such as the IOM, CMU, and remotes like the RSU, RLU, and MXU, plus the important role of GR-303 compliant RDT remotes in providing voice switching for customers served by optical or digital line networks. The FTU is emphasized, so that students have an appreciation of this critical module, and how line and trunk diagnostics operate. The GTD-5 User’s Guide is used extensively, allowing students to gain confidence in how the guide is presented, and how information can be found quickly. Other key documents are used as needed, like the Product Line Reference Guide (PLRG) and Hardware Matrix Report (HDWM). Recent-Change can optionally be added to the course, to show the basics on adding lines, trunks, or interrogating switch settings (CONT PARA, EXAM LTT, etc.) plus an overview of FACTS, such as Digit Translation (PRIN DXLN), and call registers (PRIN PROT, PRIN UNPR). Non-intrusive exercises are provided to locate various modules and cards within the switch, with a large number of previous faults & solutions used to gain practical experience. Existing system faults can also be analyzed, with repair action determined by the class, and the analysis provided to the group responsible for repair, where results can later be compared to the recommended action.

This Hands-On course will provide the skills necessary to perform day-to-day Translations and Routing including methods of Trunking. Determine how to troubleshoot translation failures which cause major service-affecting faults, lost and failed calls. Develop non-intrusive exercises to equip the students to conduct translation and routing procedures. Students will also cover various types of documentation including Helmsman , which will help greatly assist the operator working with the switch. Widely recognized as the worlds first all-digital switching system, the Nortel DMS-10 is one of the most popular digital switches ever produced, and still remains in widespread use today .The DMS-10 Switch Translation Course will focus on providing the student with a detailed system description. Table development and modifying of translation tables created from office routing configurations. System architecture is discussed, with diagrams showing functional blocks, card level call processing, and all main modules including the various peripherals, including remotes typically used in Host/Remote configurations. The switching network is also discussed in relation to call traffic carrying capacity, describing DS-30 PELP links, and the various types of line and trunk types they connected to specific peripherals for a given system. Miscellaneous Equipment is also discussed, including connections to CCS7, ANA (announcement systems). The DMS-10s command line interface, including System Level commands and menu Overlays are also demonstrated in detail. Many practical examples such administration of MO system images, line testing, trunk testing, and alarm interrogation are shown. Training may include any topics of particular interest to the student, or to a given region, and may also include optional subjects like alarm descriptions, scan and signal distributor points, network management, Traffic details and external alarming. Finally, the Helmsman documentation viewer and NTPs (Series 602) are covered in detail, with an emphasis on the documents used for data modification, translations and output message systems .

This extensive Live Instructor-led course available for On-Site or Live Virtual delivery provides Fujitsu FLASHWAVE® 9500 Operations and Maintenance Course that is designed to provide any student with a solid understanding of the 9500 platform, its role within a modern switching & transport network, and how to use and maintain the platform. The hardware design of the system and its versions (DCS, Packet ONP) are explained, along with optional port configurations, including various technologies supported like 10/100G Ethernet, SONET/SDH, and EoSONET. Optical switching and ROADM add/drop multiplexers are explained, plus QoS, waveshaping and policing concepts are introduced. Transaction Language 1 (TL1) has its own module, with sample commands and practice. Common maintenance functions like system health, clocking, and backups are discussed, along with tier-1 card level repair. SFP/XFP use and Laser safety is included, along with fiber optic best-practices (UPC & APC polish, cable routing, reflections, measurements). The course is nominally set for 4 days, with actual course length and content flexible, depending upon the needs of a given class. In addition to supporting independent problem solving skills, the course helps provide an excellent background for NOC and TAC interaction.

The Genband (formerly Nortel) DMS-10® Switch Support course was developed to help telcos continue to support their extensive DMS-10 networks with less reliance upon external resources. As with many switching systems, the DMS-10's overall reliability is high enough that techs do not often work with advanced problems, so that when such problems do occur, it can be difficult to know how to proceed. Overlays are looked at in detail, looking special commands like SWCH, CHG, DNLD, 1BUS, and other recovery or firmware related options. Exercises and examples are provided to show how to upgrade the firmware of all system processors, or just certain ones like the 3T98 CPU. These examples are helpful for understanding how any processor in the system can be reloaded, which may become necessary for individual maintenance issues. Remotes are also looked at in more detail, where OVLY CNFG is used to understand what types of remotes are equipped and how they are engineered. Cables and links are studied, to help understand how the host Network ultimately provides switching to a distant remote over carrier spans. This requires understanding of various hardware components including the DCM/DSI, SRLKs, HIE, RCC, and with HSO-SSO, the DLC modules. Additional documents are studied, including environmental, electrical, and grounding, plus Installation Methods which show processes for system cabling, upgrades, and conversions. These procedures may not always be used today, but such documents serve as excellent benchmarks for complex troubles. Other topics like OVLY LOG, Operational Measurements, and Bug Messages are reviewed, plus there are several examples from real-world troubleshooting, including outages, CPU, and other common- control hardware faults. The course covers a broad range of knowledge, yet is flexible and can be changed to match the specific needs of a given telco or region, and the types of hardware used locally.

This extensive Virtual “Live” Instructor-led course provides the skills required to perform support and a high-degree of troubleshooting for the DMS-series of switches. The course begins with a fast review of key system operating principles and terms, including use of the CI and MAPCI terminals, and advances quickly to more complex subjects like core and network options, including the scalable XA-Core processor. The original Junctor Network (JNET) and later Enhanced Network (ENET) options are discussed, based upon the needs of a given class. The Link Peripheral Processor (LPP) is also a focus, explaining this new processor's role as both a front-end device and a peripheral module. Peripheral Modules (PM) are then discussed in detail, looking at the PCM and control signal paths, including cable connections between different devices on the P- and C-sides. Remotes are also discussed in some detail, including important sub-modules like the HIE, ESA, and RMM. Power and grounding are also reviewed, plus how alarms are wired. Routine exercises are compared in different MAPCI menus, to see how options differ in modules like ENET, CM, and lines, including line power converters. Special formatting cards used for SLC-96 and GR-303 are also shown, including how EOC & TMC channels support RDT remotes. The course then looks at various types of documents, including installation docs which describe backplane and cable connections, and how to locate information needed for troubleshooting. Commonly used menus are augmented with hidden or lesser-used options. Certain types of Operational Measurement and debug tools are highlighted. The course then moves to more challenging troubleshooting scenarios, looking at the process to change common equipment devices that affect many circuits, including system recovery steps, such as non-restart SWACT up to a full reload restart. Previous troubles are reviewed and used as exercises, but time is also reserved for students to present their own experiences or actual troubles which they may currently be working with, providing broad exposure to many different types of faults in a short time. Our non-intrusive exercises equip the student to conduct support activities, including aspects of cabling and the backplane, which helps them to provide assistance to those with less knowledge of the system.

This extensive course is a must for anyone working around or involved with the safely of securing loads. This training provides operators with an introduction to specific load and tie-down techniques for several load types being transported by all types of trailers. During classroom training, participants are provided examples of correct loading and securing of equipment for towing, preventive maintenance, safe work practices, load calculations, tie-down techniques, and different types of tie down devices.

The Nokia (formerly Siemens) EWSD® Switching Support Course was created to help telco personnel continue to support the EWSD switching system with less reliance on vendor support options. Intended as a follow-up to the EWSD Maintenance and Operations course, the support course will move personnel with a good working knowledge of the EWSD to the next level, providing them with both the knowledge and confidence to work on important parts of the switch for which they are less familiar. The course begins with a review of the system topology, ensuring a consistent understanding of the different LTG and DLU types, and remotes. The discussion then turns to the front end, with detailed descriptions of the Coordination Processor’s IOP Groups, its various processors, Common and Local Memory, plus various interfaces including X.25, serial, SCSI, etc. Significant detail is placed on the different SN network types, including DE3/4/5, and their various Time/Space stage sub-configurations. An emphasis is placed upon the configuration for the local switch system that students work on. DISP and SRCHALARM commands, plus MMN, FLM and Mask information within the system output messages, are all used to locate as much information about a fault as possible. A large number of past examples are used as practice, but any actual faults in the switch will also be analyzed carefully for the best course of troubleshooting. Predictions are made for the card modules that are most suspect. These results are then compared to the actual fixes performed from the past examples, and also to current maintenance-window diagnostic results, if applicable. Module replacement precautions and procedures are discussed in detail, including communication between COT personnel and the NOC/SCC or other Tier-3 support. Books such as the Exchange Configuration Document (ECD) and Cable Laying List (CLL) will be consulted to see how to find suspect cables and their part numbers, including their exact location on the backplane.

As OEM-support options dwindle, it has become more important than ever for telco personnel to resolve network faults on their own, even the most difficult ones. BTS recognizes the challenges of finding affordable, support-level training, and has worked hard to provide you with no-compromise, expert-led courses at the support level. The Nokia (formerly AG Communication Systems) GTD-5® Support Course provides a detailed support-level course with updated, full-color block diagrams and images. This course was designed to bring students with a general, maintenance-level competency on the GTD-5® to a considerably more advanced understanding of the system, including its backplane and cabling. This will help the understanding of inter-module connections, so that almost any fault can be traced and corrected. The microprocessor (MP) front-end and Common Memory Units (CMU) are looked at in detail, with an emphasis on the APC and its connections to the ACDC. Important interfaces like the Operations Gateway (OG), LCDT, RCDT, and AMA equipment are explained and accessed, as available. The role and variations of MDC & CPX are also discussed. The course also looks further at the PCM network, and studies how the SIC, SSW, and BUNW are interconnected. Superordinate and Subordinate status are explained, and how they relate to the BUNW, TSW, and PCUs. Various failing diagnostic examples from previous BUNW/TSW faults are reviewed and decoded, including recovery messages such as SMA syndromes and diagnostic fault printouts. In particular, the 1.019 Non-Maskable Interrupt, 3.059 PCM Trace, and 3.028 Executive Reset SMA Syndromes are studied, along with the typical craftsperson action for each. System database is also looked at in some detail, to help students understand what may be a hardware problem, and what may be a database problem. Control parameters, system module engineering, and other commands are used to understand what the system is doing, what certain error messages mean, etc. Finally, documentation such as the UG, CRL and EL are used to trace cabling, and look at the layout of the backplane of key frames. Troubleshooting techniques are taught pro-actively, including Maintenance-window procedures. Time is allotted to work on troubles which students have encountered and want to discuss. Almost any type of hardware or software fault can be reviewed, with an explanation of the typical steps needed for resolution.

The Understanding PDH/SONET/SDH Networks course has been developed to quickly on-board those new to telecom transport. While PDH and SONET are the main focus of the course, SDH is also explored and compared, in cases where employees encounter the use of this standard in the field. Plesiochronous Digital Hierarchy (PDH) circuits are discussed first, both for their legacy and ongoing role within the telecom network, and also for their basis as SONET's VT1.5 and STS-1 frames. Fiber optic networks are also discussed and compared to electrical signal transport, including the nature of synchronous and asynchronous circuits, and the need for a synchronous optical network. The SONET protocol is then looked at in more detail, including the use of overhead to provide alarm, pointer, DCC and other information as signals traverse different layers of the SONET model. Synchronous Digital Hierarchy (SDH) is then explained and compared to SONET, along with speed and frame differences. Various test equipment is also demonstrated, such as PDH (DS1/DS3) and SONET test sets, as well as optical inspection and OTDR instruments. Finally, Laser safety, fiber optic routing, cleaning and care are also emphasized.

NFPA 79 Training - Electrical Standard For Industrial Machinery - Our 16-hour Instructor-Led, course teaches proper production equipment uptime and reliability. This course is designed for employees who maintain or repair machine electrical controls as part of a company’s production process. NFPA 79-2021 provides safeguards for industrial machinery to protect operators, equipment, facilities, and work-in-progress from fire and electrical hazards. NFPA 79-2021 is the Electrical Standard for Industrial Machinery and thus one of the most important industry-specific standards in North America. As of the standard's current 2018 edition, surge protection is now also a mandatory component of all industrial machinery. Worker and equipment safety is the key when working with industrial machinery, not only the kind of safety that protects and preserves lives but also the procedures that help protect your valuable equipment. Avoiding equipment downtime from accidents and disruptions, as well as the added costs of replacing damaged equipment, is the focus of this course. NFPA 79-2021 Electrical Standard For Industrial Machinery is the key regulatory standard for administering a safety protocol in any business that uses industrial machinery. This standard provides information that helps managers and workers apply the provisions of the standard to electrical equipment or systems. It applies to electrical or electronic equipment (or apparatus or systems) of industrial machines “supplied from nominal voltage of 1000 volts or less.” The standard applies to the “point of connection of the supply circuit conductors to the electrical equipment of the machine.” The standard is designed to protect equipment, operators, the facilities, and jobs in progress from electrical and fire hazards. Our course helps students to understand NFPA 79-2021 and its relationship with other NFPA codes. Learn how to effectively use the Standard as a guideline for wiring, sizing conductors and overcurrent protection for industrial machines operating from a nominal voltage of 1000 volts or less. The NFPA 70 addresses how that equipment can be electrically installed; but the NEC stops at the outside of the piece of equipment. NFPA 79-2021 picks-up inside the equipment and addresses how the wiring and grounding of the actual piece of equipment is done. When equipment does need maintenance or repair, workers need to understand why the electrical controls and components were designed and installed the way they are so you can keep it that way.

This extensive Virtual "Live" Instructor-Led course will focus on extensive hardware breakdown and overview of each systems Core Processor-IODU-C / System Controller layout and interface to trunking and stations. Peripheral overview includes dumb terminal connectivity and remote access programming and set up. Will also cover the initial system setup including creation of routes and Route List Index entries implementing North American Numbering Plan and on basic administration including digital and analog trunk and phone adds, moves, changes, troubleshooting, and maintenance. Also covering basic administration including mailbox creation, Application Builder, maintenance, and back-up as well integration to each perspective system and implementing back up for system recovery for each PBX type post defective hardware replacement scenario.

This extensive Virtual "Live" Instructor-Led course was designed for those new to local loop design, planning and engineering - whether in telecommunications, CATV engineers designing fiber or copper, traffic engineering, municipal engineering, public utilities or any other roles that require familiarity with standards and common practices in outside plant design for fiber and copper. This course begins with the basic concepts such as basic electricity, basic telephony, outside plant components and loop transmission. It steadily builds to more advanced concepts and skills, including feeder and distribution designs, digital loop carrier systems and fiber optics. Local loop facilities sometime referred to as "the last mile” are a critical and capital-intensive network component in delivering reliable and adequate telecommunications services to a local carrier's customers. The third day and the final day consist of copper and fiber design exercises that put to work the theories and practical parts of the course. Students will receive 4 fiber design cost models that they can use to examine fiber design alternatives. They will also have a chance to show the area they want to design in class so a design can be started for it. In today's competitive markets, local loop facilities that are cost-effective, reliable and capable of accommodating changing customer needs are key to your organization's success.

Our Certified Scrum Master Certification training course provides the specific skills, behaviors and the mindset necessary to become a successful Certified ScrumMaster and servant-leader. Through training, practice sessions and role-playing activities, you learn Scrum to create customer satisfaction with the continuous delivery of high-value Scrum advances in today's applications..

The Tellabs® 1000 (UMC1000) Maintenance and Troubleshooting Course (formerly the AFC UMC1000) is designed to provide any student with a solid understanding of the various aspects of the AccessMAX/MSAP-series platform and its many features and options. The roles of a 1000 network shelf within a modern switching & transport network is explored, with discussions on its theory, options, maintenance, provisioning, and troubleshooting. The hardware design of the system and its versions (POTS, ATM, ADSL/VDSL, PON) are explained, along with optional LET/RST and TR-8, TR-57, & GR-303 configurations, including connections to existing Class 5 switching systems. Various options are explained, including the different types of customer POTS plug-ins, T1, DS3, and ADSL/VDSL. Key concepts like TDM switching, copper and optical transport, and host-remote are explained, plus newer services like FTTP and OLT/ONTs are introduced. Transaction Language 1 (TL1), Craft Interface GUI, Panorama, and other input-output options are shown. Common maintenance functions like checking alarms, air filters, and backups are discussed, along with more advanced troubleshooting procedures for card-level repair, and for analysis of host T1 links with EOC/TMC channels. Other AccessMAX equipment is also reviewed, including DMAX™, EMAX™, as well as UMC variants within the Multiservice Access Platform (MSAP) series, including the multiple types of RSC cabinets. Fundamentals of telecom copper and fiber networks is also provided, to help the student understand the many ways of connecting to the equipment, and to understand its many features. Symptom investigation and troubleshooting are demonstrated using previous trouble examples, and through actual troubles which may exist in the network. Common fault types and best practices are also presented, to help prevent troubles from occurring in the first place. In addition to supporting independent problem-solving skills, the course helps provide an excellent background for NOC and TAC interaction. Our non-intrusive exercises equip the student to conduct day-to-day maintenance activities and show how to perform troubleshooting procedures, including aspects of problem isolation, cabling and port/card provisioning, which helps prepare students for higher-tier support interaction. The course is flexible, allowing the most important content for a particular group of students to be emphasized, and to allow for emphasis on the particular MSAP/UMC1000 platform(s) in use.

This extensive Virtual "Live" Instructor-Led course provides the absolute foundation needed for any CO (Central Office) Personnel that plans on going through an specific Switch training. Understanding new and existing switching equipment within a central office can be daunting. The CO Switching Fundamentals course was developed upon request to help techs with relatively little CO experience to become knowledgeable about various switching technologies found within a CO, how switches work, and how they connect with other network elements. Envisioned as a preparatory course for TDM Switching courses, this course can also be offered to prepare for Optical ROADM, MPLS, and/or IP telephony switching. The course starts with an overview of the PSTN, and the equipment found within almost any typical Central Office. Common terms and mnemonics are used extensively to help immerse students with the lingo, and learn the terminology quickly. Analog and digital signals are explained, including the differences between TDM and FDM, the ADC/DAC process, and PCM which are foundations for nearly all switching technology. Common digital and optical carrier standards are presented including DS1, DS3, OC-1, OC-3, STS-1, line coding, clear-channel signaling, etc. NPAs, LATAs and Rate Areas are defined, along with CLASS & SS7 network topologies. Important nodes like the SSP, STP, and SCP are explained, along with definitions of links, link sets, and route sets. The OSI model is presented, comparing layers for SS7 and Internet networks. Binary and Hexadecimal are then discussed, including MSB, LSB, and byte reversal. Exercises are used to reinforce Bin-Hex-Dec conversion, using register dumps from various switches as examples. The Time-Space-Time model is then presented in some detail, as it is the basis for any TDM switch. Multiplexing, switching, and sample phone calls through an SS7 network are shown, along with exercises to test retention of the key concepts. Switch external connections are then shown, including many types of equipment that a switch may directly connect to, or gather alarms from, including voice mail systems, recorder announcers, AMA links, ringing generators, operator services, and building alarms. SLC-96 and GR-303 integration is taught, and particularly the capabilities of GR-303 which is used extensively as a voice packet interface to the PSTN. A module on formal troubleshooting methodology is included, which presents several ways to investigate symptoms within a complex network, and how to investigate what resources are potentially available, and where to look for them. The course finishes with a module on typical telco operations, including NOC/SCC communication, support tiers, electro-static damage mitigation, reporting, escalation, and sample work checklists.

This Fiber Optic course will give technicians a working knowledge of the various termination methods and testing procedures in the long haul, metro, and fiber to the home (FTTx) systems. Completion of this course will give the technician an understanding of fiber optics and focuses on the equipment used to terminate, test, and troubleshoot fiber optic systems. This is a prerequisite course and an entry point to more advanced topics available in additional BTS Fiber Optic courses. Our instructors have actual field experience and have faced the same obstacles as your team. Our “Real World Experience” allows us to provide the participants with the answers and the skills to overcome their daily challenges.

This extensive Virtual LIVE Instructor-Led course will provide the necessary 24 hours to qualify you for the ETA re-certification course, required to be taken every four years. This course will cover all the current fiber-optic updates and standards in the industry today. This course will also provide time for advanced Q and A (Question & Answer with our SME (Subject Matter Expert and Senior Instructor) relating to any fiber-optic concerns, questions, in-the-field situations or issues and provide time for additional Hands-On testing and troubleshooting and advanced splicing updates and techniques. This course does qualify for the continuing education required for the ETA certification extension of your current certificate for another four years.

This extensive Virtual Live Instructor-led course introduces the telecom professional to the data and networking environment. The growth of the information age is being driven by Internetworking. This course will cover the essentials of data and networking environments and their concepts, components, applications, and many acronyms will be examined in detail as the overall picture of these technologies are simplified. This course will provide practical Hands-On Set-Up, Configuration, Implementation and troubleshooting of these Basic and Complex Technologies.