Avaya/Nortel Training

BTS offers "Real-World" hands-on Nortel Training in locations all around the united states! You are able to search for Avaya/Nortel Training classes in your area by using the "Public Courses" button above or you can find the class that you are interested in below. Remember, we offer training in any location, so even if the class that you are requesting is NOT in your area, let us know. We may be able to bring Avaya/Nortel Training to you!

Our Most Popular Nortel Training Courses
Here is a list of our most popular Avaya/Nortel courses. Click on a course below to view more information about that Nortel Course, a detailed course outline, open-enrollment class listing, etc...

Nortel Training

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Course Title: Course Description: Course Length:
This Hands-On 5ESS Switch Emergency Action and Recovery course begins by presenting the 5ESS Switch structure, Administrative Module basics, Communication Module basics, Switching Module basics and pumpable peripheral units. The course presents power considerations and the impact of power issues. The Administrative Module manual Emergency Action and Recovery lesson presents recovery procedures as stated in System Recovery document, 235-105-250 plus: Processor Recovery Message (PRM) analysis, “poke” command definitions for the Emergency Action Interface (EAI) display, EAI Display attributes functions, critical Administrative Module hardware component impacts and Administrative Module Postmortem analysis. The Switching Module manual Emergency Action and Recovery lesson presents recovery procedures as stated in System Recovery document, 235-105-250 plus: 1800 Switching Module Inhibit and Recovery Control display definitions, Switching Module Progress Markers, Switching Module Phase Triggers, Switching Module Initialization Severity and Switching Module Initialization Postmortem / Event History analysis. The Communication Module manual Emergency Action and Recovery lesson presents recovery procedures as stated in System Recovery document, 235-105-250 plus: 1850 Communication Module Primary Inhibit and Recovery Control display definitions, 1851 Communication Module Mate Inhibit and Recovery Control display definitions, Communication Module Progress Markers, Communication Module Phase Triggers, Communication Module Initialization Severity and Communication Module Primary / Mate Initialization Postmortem and Event History analysis. 5ESS Dyna Text Switch documentation is referenced throughout this course. The objective of 5ESS Switch Emergency Action and Recovery is to train maintenance personnel to perform Emergency Action Recovery procedures as defined in System Recovery document, 235-105-250.
4 Day Course
This Hands-On ISDN Basic Rate Interface (BRI) Provisioning and Maintenance course begins by presenting the theory and structure of ISDN BRI services. This includes: ISDN Components, ISDN Connections, Basic Rate Interface versus Primary Rate Interface (PRI), Custom ISDN Versus National/Standard ISDN, ISDN Services and ISDN Features. From this point the course presents the different 5ESS Switch Modules and Peripheral Units that provide ISDN BRI service. The Peripheral Units covered are the Integrated Services Line Unit (ISLU), Integrated Services Line Unit 2 (ISLU2), Access Interface Unit (AIU), Packet Switch Unit (PSU) and Packet Switch Unit 2 (PSU2). From here the course presents the translation Recent Change Views and fields required to provision ISDN BRI services. Next, the course presents ISDN voice and data call flow identifying the Recent Change Views used to perform call processing and control the call routing. This is followed with a lesson presenting 5ESS Switch maintenance messages (Input and Output) used to test and verify ISDN BRI service. This includes examples of the messages and analysis of output messages from the 5ESS Switch. The course presents ISDN Protocol (Q.921 and Q.931) and their Information Elements. The last lesson addresses ISDN BRI Protocol. This includes instruction covering the different layers, messages and elements of ISDN Protocol, how to correctly run a protocol session and how to interpret its results. 5ESS documents are extensively used and referenced through this course. This course also provides: procedures, tables, charts, case work, information on the resolution of 5ESS Switch ISDN BRI service problems and recommendations of what to do next. The objective of ISDN Basic Rate Interface – Provisioning and Maintenance is to train provisioning and maintenance personnel to build and translate ISDN BRI services along with correcting ISDN BRI service problems in a 5ESS Switch.
4 Day Course
This Hands-On ISDN Primary Rate Interface – Provisioning and Maintenance course starts with an overview of the 5ESS Switch and Integrated Services Digital Network (ISDN) basics. This brief review includes 5ESS Switch Modules, Peripheral Unit functions and ISDN concepts. This is followed with ISDN Primary Rate Interface (PRI) specifics, such as: Physical Hardware Components, ISDN PRI Connections, Custom versus National ISDN PRI, ISDN PRI Services and ISDN PRI Features. The ISDN Primary Rate Interface Provisioning lesson addresses the 5ESS Recent Change Views used to build an ISDN Primary Interface Group, Trunk Group and Trunk Members. The course also addresses 5ESS hardware, transport facility and channel group provisioning. Next, protocol layers 1 (I.431), 2 (Q.921) and 3 (Q.931) are presented as they pertain to the ISDN Primary Rate Interface. This includes layer 2 connectivity along with layer 3 Information Element definitions. The Call processing lesson presents how Recent Change Views control the origination and termination of calls involving a PRI Trunk Group. The ISDN PRI Automatic Line Evaluation (ALE) and PRI Protocol Monitoring lesson presents Automatic Line Evaluation analysis procedures, input messages to initiate Protocol Monitoring sessions and procedures to analyze ISDN PRI protocol. An ISDN Primary Rate Interface Trunk Maintenance lesson looks at the PRI Trunk Group Members and the trunk member tests available. Each lesson provides: procedures, tables, charts, casework, information on the resolution of 5ESS Switch ISDN PRI service problems and recommendations of “What To Do Next.” Alcatel-Lucent’s 5ESS documentation is used and referenced throughout this course. The objective of ISDN Primary Rate Interface – Provisioning and Maintenance is to train provisioning and maintenance personnel to build / translate, “turn-up” and maintain ISDN Primary Rate Interface circuits in a 5ESS Switch.
3 Day Course
This extensive Virtual "Live" Instructor-Led course begins with a general overview of the 5ESS Switch with emphasis placed on the Modules and Unit functions. Next, the Central Office Power configuration and Power Alarm arrangements through the 5ESS display screens are explained. This is followed with a lesson presenting the function and operation of the Administrative Module, its Units, related display screens and commands. The function and operation of the Communication Module 2 (CM2), Communication Module 3 (CM3) and Quad Link Packet Switch Network (QLPS) are presented next. This includes the QLPS, CM2, CM3, display screens and related commands. The Switching Module Processor lesson presents the function and operation of the MCTU, MCTU2, MCTU3, SMPU4 – TSIU4, SMPU5 – TSIU4-2 and SMU6 along with their display screens and commands. The next lesson, Switching Module Peripheral Units, presents function and operation of all the different Peripheral Units that can reside in a Switching Module. This lesson also includes related display screens and commands. The Signaling System 7 lesson is presented next and addresses both the IRN2 and PSU-SS7 versions along with related display screens and commands. The next lesson presents Software Update display screens and procedures as defined in Alcatel-Lucent ’s Routine Operations and Maintenance Procedures document, 235-105-110. The last lesson presents Call Processing through the 5ESS and Related Recent Change Views. Alcatel-Lucent’s 5ESS Dyna Text Switch documentation is referenced throughout this course. This course can be customized to include Control Center (SCC/NOC/NRC etc.) Operational Support System (OSS: NMA, TNM, Netcool, etc.) messages. The objective of 5ESS Operations is to train maintenance personnel to effectively maintain a 5ESS and care for alarms, abnormal conditions and service affecting situations. After completing this course, you will be able to: -5ESS Overview -5ESS Power, Power Procedures, Alarms and 5ESS Equip.Diagnostics -Administrative Module Functions, Circuitry and Terminations -Communication Module 2 & 3 Functions, Circuitry and Terminations -Switching Module Processors Functions, Circuitry and Terminations -Switching Module Peripheral Unit Functions, Circuitry and Terminations -Common Network Interface and Packet Switch Unit System Signaling 7 Functions, Circuitry and Terminations -Software Update / Broadcast Warning Messages (SU/BWM) basic information -Origination Call Processing through the 5ESS Equipment and RCVs -Line Unit (LU) 1, 2 and 3 -Access Interface Unit (AIU, EAIU and XAIU) -Integrated Services Line Unit (ISLU 1 & 2) -Packet Switch Unit (PSU & PSU2) -Integrated Digital Carrier Unit (IDCU) -Digital Carrier Line Unit (DCLU) -Digital Line Trunk Unit (DLTU and DLTU2) -Trunk Unit (TU) -Digital Network Unit – SONET (DNU-S) -Optical Interface Unit (OIU) -Digital Service Units (1, 2 & 3) LDSU & GDSU -And Others
5 Day Course
This Hands-On 5ESS Operations for Field and Control Center (NOC, NRC, SCC, CCC, etc.) course begins with a general overview of the 5ESS Switch with emphasis placed on the Modules and Unit functions. Next, the Central Office Power configuration and Power Alarm arrangements through the 5ESS display screens are explained. This is followed with a lesson presenting the function and operation of the Administrative Module, its Units, related display screens and commands. The function and operation of the Communication Module 2 (CM2), Communication Module 3 (CM3) and Quad Link Packet Switch Network (QLPS) are presented next. This includes the QLPS, CM2, CM3, display screens and related commands. The Switching Module Processor lesson presents the function and operation of the MCTU, MCTU2, MCTU3, SMPU4 – TSIU4, SMPU5 – TSIU4-2 and SMU6 along with their display screens and commands. The next lesson, Switching Module Peripheral Units, presents function and operation of all the different Peripheral Units that can reside in a Switching Module. This lesson also includes related display screens and commands. The Signaling System 7 lesson is presented next and addresses both the IRN2 and PSU-SS7 versions along with related display screens and commands. The next lesson presents Software Update display screens and procedures as defined in Alcatel-Lucent ’s Routine Operations and Maintenance Procedures document, 235-105-110. The last lesson presents Call Processing through the 5ESS and Related Recent Change Views. Alcatel-Lucent’s 5ESS Dyna Text Switch documentation is referenced throughout this course. This course can be customized to include Control Center (SCC/NOC/NRC etc.) Operational Support System (OSS: NMA, TNM, Netcool, etc.) messages. The objective of 5ESS Operations is to train maintenance personnel to effectively maintain a 5ESS and care for alarms, abnormal conditions and service affecting situations. After completing this course, you will be able to: -5ESS Overview -5ESS Power, Power Procedures, Alarms and 5ESS Equip.Diagnostics -Administrative Module Functions, Circuitry and Terminations -Communication Module 2 & 3 Functions, Circuitry and Terminations -Switching Module Processors Functions, Circuitry and Terminations -Switching Module Peripheral Unit Functions, Circuitry and Terminations -Common Network Interface and Packet Switch Unit System Signaling 7 Functions, Circuitry and Terminations -Software Update / Broadcast Warning Messages (SU/BWM) basic information -Origination Call Processing through the 5ESS Equipment and RCVs -Line Unit (LU) 1, 2 and 3 -Access Interface Unit (AIU, EAIU and XAIU) -Integrated Services Line Unit (ISLU 1 & 2) -Packet Switch Unit (PSU & PSU2) -Integrated Digital Carrier Unit (IDCU) -Digital Carrier Line Unit (DCLU) -Digital Line Trunk Unit (DLTU and DLTU2) -Trunk Unit (TU) -Digital Network Unit – SONET (DNU-S) -Optical Interface Unit (OIU) -Digital Service Units (1, 2 & 3) LDSU & GDSU -And Others
5 Day Course
This Hands-On course, 5ESS TLWS and Testability, presents metallic (POTS) line testing, Digital ISDN (DSL) testing and basic Message Trunk testing via 5ESS Trunk and Line Work Station (TLWS), Supplementary Trunk and Line Work Station (STLWS) and through 5ESS Input Messages. The 5ESS TLWS and Testability course begins by presenting electronic theory and how it pertains to telecommunications. This includes basic transmission characteristics and the “local loop.” The next lesson addresses the 5ESS circuitry and units that are used to perform and request tests via the TLWS, STLWS or through Input Messages. This lesson also includes translations that can impact the operation of the test circuitry. The main point of this course is the TLWS and STLWS Screens and Commands lesson. This is divided into two lessons that address all the TLWS / STLWS screens and their abilities. The first TLWS / STLWS lesson addresses customer Line Testing and the second lesson addresses Trunk Testing. This is followed with a lesson addressing Remote Testing procedures encompassing the Pair Gain Test Controller (PGTC) and Test Bus Control Unit (TBCU). The last lesson presents 5ESS Input and Output Messages that can be used to request different tests. 5ESS documents are extensively used and referenced through this course.
3 Day Course
This Hands-On course, Trunk Testing – Provisioning and Maintenance, begins with an overview of the 5ESS Switch and the telecommunications Trunking Network. This overview includes 5ESS Switch Modules, Unit functions and Trunking concepts. Next, the course identifies the Transport Facilities that Terminate in a 5ESS Switch, including Line Coding, Framing and Data Rates. The System Signaling 7 (SS7), Out-Of-Band signaling is presented next and includes SS7 structure, Point Codes, Operation, Output Messages, Testing and Protocol. The 5ESS Trunk Provisioning presents Recent Change Views (RCV): RCV 5.1, RCV 5.3, RCV 5.5, RCV 10.2, RCV 20.4, RCV 20.24 and RCV 20.31. The Trunk Testing consists of both Automatic and Manual Trunk Testing procedures along with Trunk Testing concepts and result analysis. The tests presented consist of Transmission, Signaling (In-Band and Out-Of-Band), Supervision, Data Rate, Digit Pulsing, Talk and Monitor functions and Manual On Hook and Off Hook tests. This includes Trunk Line Work Station (TLWS) poke commands and 5ESS Input Messages. The course also presents procedures on Turning Trunks Up For Service including the tests that should be performed and the 5ESS Status printouts that should be requested. The last lesson covers 5ESS Trunk Maintenance which includes Trunk failure messages such as Machine Detected Interoffice Irregularities (MDII) and System Signaling 7 (SS7) messages. This course includes: procedures, tables, charts, and information on the resolution of Trunk Service issues, with recommendations of “What To Do Next.” 5ESS documentation is used and referenced throughout this course.
4 Day Course
This Hands-On course covers the key concepts of Avaya Aura Messaging administration, maintenance, and troubleshooting. The main focus is on basic administration, maintenance, and troubleshooting tasks for the latest Avaya Aura Messaging including: Solution features, components, architecture, and topologies Setting up flexible storage with the additions of using Exchange Store or VMware Zimbra store Adding a mail gateway utilizing native and fax server options Performing standard administrative tasks for Avaya Aura Messaging Post-installation administrative tasks Class of Server features and how to manage COS Managing subscriber accounts Administering system features Managing user preferences and user features Managing unified messaging Updating software and add, modify, or remove sites Integration capabilities with Avaya CS1000 support through Session Manager Administering third-party products, such as AudioCodes gateways and fax servers Downloading service packs and optional languages Interpreting logs and reports in troubleshooting And more...
4 Day Course
This extensive Hands-On course covers Avaya Aura® Messaging and to implement it. Avaya Aura Messaging is the latest to Avaya's messaging portfolio. You will learn about hardware and architecture, some of the administrative tasks, preparing Microsoft exchange store, and to backup and restore the systems and much more...
3 Day Course
Course description coming soon...
 
This extensive course will give students the skills and the knowledge needed to administer voice terminals and system features on AVAYA Communications Manager basic and advanced systems covering S8800/ S8700 / S8500/ S8300. Administration exercises are done using AVAYA Site Administration (ASA) and System Manager (ASM) software. Also multiple phones will be covered as well as practical day-to-day administration and maintenance. This course will also prepare students to take the Avaya Certified Expert exam.
5 Day Course
This Hands-On course will provide attendees the practical skills and the knowledge needed to maintain and troubleshoot voice terminals and Advanced system features on AVAYA Communications Manager 6.2. Hands on Administration Exercises are done using Avaya Site Administration (ASA) and System Manager (SMGR) software. This will give attendees the practical day-to-day skill-sets for the Avaya CM 6.2.
2 Day Course
This Hands-On course is geared for System Administrators and Technicians with little or no previous Avaya Telecom experience, with responsibility for programming, maintaining and troubleshooting Avaya CM 6.2. This course will cover in-depth set-up, programming, administration, maintenance and troubleshooting. Students will also gain skills and the knowledge needed to administer voice terminals and system features on AVAYA Communications Manager S8800/S8700 /S8500/S8300 LSP’s and Gateways. Hands on Administration Exercises are done using Avaya Site Administration (ASA) and System Manager (SMGR) software. Course Objectives: -Describing system components (hardware and software) -Interpreting system forms including: Call Center BCMS Basic forms and Reports, Coverage Paths, Coverage Groups, Abbreviated Dial, Pick-up groups, Hunt Groups, Paging Groups ,Intercom groups, Stations, Route Patterns and ARS. -Administering voice terminals and adjuncts – (phones) Moving, adding, deleting, changing phones -Understanding voice terminal features (there are over 100) -Administering trunk features and class of restriction COR -Administering ARS analysis (call routing) -Administering and installing T-1’s especially ISDN-pri. -Using system management features and setting system wide parameters -Retrieving and interpreting traffic data analysis reports -Applying attendant console features -Trouble Shooting user and equipment problems -Understanding VOIP phones and features -Using Troubleshooting commands -Backups -Understanding and clearing alarms -Sending alarms to e-mail -Status, Clear, Disable, Enable, Reset and Trace - Commands -IP phones installation and troubleshooting -Firmware Downloads for IP phones -Logging in and changing security codes on IP phones -Reset and Reboot IP phones -Understanding C-Lan (Control Lan) cards and IP phone registration -View IP Settings and Current Firmware -Understanding System Parameter Settings that affect IP phones -Retrieving and interpreting traffic data analysis reports -Determine trunk requirements And more...
5 Day Course
This Hands-On course covers how to implement Centrex features in the CS 1500 and will include both configuring the CS 1500 for TDM lines and VoIP lines, as well as setting up telephones. The Hands-On activities include configuring VoIP phones and making test calls to verify that translations data fill and telephone configurations are correct.
3 Day Course
This Hands-On course is designed for telecom individuals (administrators, technicians, managers) who wish to gain knowledge about CS 1500 station options, and the process for configuring subscriber lines on the CS 1500. This course will discuss the residential and business station options that are available on the CS 1500, and provide instruction for configuring subscriber lines using both command line and the Graphical User Interface (GUI).
3 Day Course
This course covers the use of Session Manager to unify the services and applications critical to your enterprise communications solution. Learn how to manage and administer Session Manager in this hands-on course.
2 Day Course
This Hands-On 3-day course will equip, educate and enable your technicians how to self maintain and administer programming changes to the Avaya/Nortel Norstar Telephone systems and components through an intensive, hands-on instruction throughout this training.
3 Day Course
This Hands-On course is customized to meet the needs of the students and taught based on the Avaya/Nortel NTP’s for this product. The course consists of 2 days of training on Call Pilot aimed at covering the features and applications on Call Pilot.
4 Day Course
This Hands-On course is designed for telecom individuals (technicians, administrators, end users, managers) who wish to gain knowledge about the CS 1000 features, Telephony Manager (TM) Station Administration and CallPilot Administration. This course will discuss programming of specific features in the PBX as well as through TM. Also, a discussion of programming CallPilot users to include proper implementation of mailbox classes, templates and restriction and permission lists. Other areas covered in the extensive course includes backups, security and application builder.
4 Day Course
This Hands-On training course is designed for personnel who maintain hardware and program basic database information in a Meridian 1 Option 11C system that contains a CallPilot server.
5 Day Course
This beginner level course is designed for technicians, customer service representatives and system engineers responsible for the configuration, installation and/or programming of BCM systems. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. Note: CallPilot voice mail programming can be covered in this course.
5 Day Course
This beginner level course is designed for personnel responsible for completing programming records, installing, programming and/or troubleshooting Norstar CICS & MICS. For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered. The assessment test offered at the end of the course does not grant certification. Avaya/Nortel does not offer certification on Norstar products.
5 Day Course
This Hands-On course is designed for technicians and administrators who operate and maintain BCM50 and BCM450 Release 5.0 or 6.0 systems, students will learn to configure system settings, sets, and services. They will learn to monitor and analyze system status, performance and system maintenance tasks. Students will also learn to upgrade BCM software and to configure VLANs. BCM50 and BCM450 Release 5.0 or 6.0 System Configuration and Maintenance. Students will also cover system and set troubleshooting techniques.
3 Day Course
This course is designed primarily around building of mailboxes. Hands-on session for adding mailboxes only. General information exchanged regarding system screens and Application Builder with no hands-on.
1 Day Course
This Hands-On course details all User Administration screens, including building mailboxes, templates, mailbox classes, RPLs, SDLs, saving searches for maintenance tasks. Explanation of CP ports, Security, System, and Management related screens. PBX programming in support of CP also discussed. Hands-On practical exercises reinforce information exchanged.
2 Day Course
This 2-day extensive Virtual "Live" Instructor-Led course is designed for Central Office Technicians with responsibility for the installation, maintenance, troubleshooting and repair of Central Office power equipment. The course provides a well-rounded basic study of Central Office power that most technicians work with on a regular basis. Theory is effectively combined with a practical hands-on approach that enhances the students’ learning experience and maximizes their value as Central Office Technicians. Objectives: Upon completion of this course the student will have a solid foundation of knowledge and experience to work effectively with Central Office power equipment to perform maintenance, troubleshooting and repair with minimal supervision. This course will cover the following topics: AC power equipment maintenance and repair (AC power Functions, AC Surge Arrestors, AC Transfer Switches, Stand-by Generators) DC power equipment and distribution (Operations and Maintenance of Batteries, Rectifiers, Inverters, Power Cabling) Breakers and fuses Grounding & protection Test equipment Central Office battery rundown test performed in the Maintenance Window. And much more…
2 Day Course
This Hands-On course focuses on the initial configuration, verification, administering and basic troubleshooting of Cisco Unified Communications Manager Business Edition 6000. There is a strong emphasis on Hands-On lab oriented tasks to configure, verify and go through administration set-up, day-to-day management tasks and support details. The course needs to run in a equipment ready environment where students can focus on specific areas of interests. Students requiring more in-depth knowledge should attend our other UCM BE courses aimed at specific areas. Keep in mind that our courses can be tailored to specific needs and requirements. If access to equipment is not available, specific equipment may be provided for additional fees, upon request.
5 Day Course
This extensive Virtual "Live" Instructor-Led course provides extensive information on the design, maintenance, and troubleshooting of the Nortel DMS-10 switching system. Widely recognized as the world’s first all-digital switching system, the Nortel DMS-10 is one of the most popular digital switches ever produced, and still remains in widespread use today. The DMS-10 Switch Maintenance and Troubleshooting course presents a detailed description of the system, and provides the skills necessary to maintain and troubleshoot the switch and its related peripherals. General system architecture is discussed, with diagrams showing functional blocks, card level call processing, and all main modules including the NT3T98 CPU, clock, disk, TTY, and various peripherals connected to the DSDI and I/O bus extender interfaces. The switching Network is also discussed in detail, describing DS-30 “PELP” links, and the various types of line and trunk peripherals they connect. Specific peripherals for a given system can be emphasized as needed, such PE, CE, LCE, DTC, etc. Miscellaneous Equipment is also discussed, including connections to CCS7, announcement systems, etc. The DMS-10‘s command line interface, including System Level commands and menu Overlays are also demonstrated in detail. Many practical examples such a MO system images, line testing, trunk testing, and alarm interrogation are shown. Previous “core” faults are presented as exercises, where the students will determine the needed course of action. Their conclusions are then compared with the answers of what was actually done to correct these previous faults, providing an extremely effective learning method with zero impact to the network. Training may include any topic of particular interest to the student, or to a given region, and may also include optional subjects like translations and external alarming. Finally, the Helmsman documentation viewer and NTPs (Series 602) are covered in detail, with an emphasis on the documents used for maintenance, alarm clearing and card changing.
5 Day Course
The DMS-10 System Maintenance & Troubleshooting course provides extensive information on the design, maintenance, and troubleshooting of the Nortel DMS-10 switching system. Widely recognized as the world’s first all-digital switching system, the Nortel DMS-10® is one of the most popular digital switches ever produced, and still remains in widespread use today. The DMS-10® Switch Maintenance and Troubleshooting course presents a detailed description of the system, and provides the skills necessary to maintain and troubleshoot the switch and its related peripherals. General system architecture is discussed, with diagrams showing functional blocks, card level call processing, and all main modules including the NT3T98 CPU, clock, disk, TTY, and various peripherals connected to the DSDI and I/O bus extender interfaces. The switching Network is also discussed in detail, describing DS-30 “PELP” links, and the various types of line and trunk peripherals they connect. Specific peripherals for a given system can be emphasized as needed, such PE, CE, LCE, DTC, etc. Miscellaneous Equipment is also discussed, including connections to CCS7, announcement systems, etc. The DMS-10‘s command line interface, including System Level commands and menu Overlays are also demonstrated in detail. Many practical examples such a MO system images, line testing, trunk testing, and alarm interrogation are shown. Previous “core” faults are presented as exercises, where the students will determine the needed course of action. Their conclusions are then compared with the answers of what was actually done to correct these previous faults, providing an extremely effective learning method with zero impact to the network. Training may include any topic of particular interest to the student, or to a given region, and may also include optional subjects like translations and external alarming. Finally, the Helmsman documentation viewer and NTPs (Series 602) are covered in detail, with an emphasis on the documents used for maintenance, alarm clearing and card changing.
5 Day Course
This extensive follow-on course from our 3-day DMS100 MAPCI Day-to-Day Operations course provides the additional and advanced skills required to perform testing and maintenance of trunks and lines with the help of documentation on the DMS-100 system. Our Hands-On non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.
5 Day Course
This extensive Virtual "Live" Instructor-led course provides the skills required to perform maintenance and a high-degree of troubleshooting, and will walk the student through a practical understanding of the Nortel DMS-100 switching system. It discusses the general system architecture used by all Digital Multiplex System switches, with functional block diagrams of the switch and its main modules, including the SN/XAC front-end, the Network, MS, CCS, IOD, and the various PM and LCM types for Lines and Trunks, plus RCU, RLCM, OPM, and GR-303-compliant remotes. MAP and RTIF terminal use are explained, plus remote access through serial TTY and telnet. MAP alarm & fault interpretation and interrogation are demonstrated, using data from the MAP and from logs, showing the student how to locate suspect cards within the system. The Helmsman documentation viewer and Nortel Technical Publications (NTPs) are also covered in detail, with an emphasis on documents used for maintenance and troubleshooting procedures. Previous troubles are reviewed and used as exercises, including LNS line and TRKS trunk maintenance, but also parts of the SuperNode/XA-Core front-end (SN) including the Computing Module (CM), Network (NET), Message Switch (MS), and CCS (SS7) modules. Peripheral Modules (PM), and modules of particular interest to the students are emphasized. Different network types (ENET, JNET) or different CM types (SN, XAC) are discussed per the needs of a given class. IOD maintenance is also discussed, including procedures to backup Program and Data stores, and a discussion of how hard disks, tape, and billing devices are connected to the system. Special topics like the Star Hub, Remote Concentrating Cluster (RCC), Subscriber Module Access (SMA2), Emergency Stand Alone (ESA), Remote Measurement Module (RMM), etc. can also be discussed per the needs of the class. Our non-intrusive exercises equip the student to conduct day-to-day maintenance activities and show how to perform troubleshooting procedures, including aspects of cabling and the backplane, which helps prepare them for higher-tier support interaction. The course is flexible, allowing the most important content for a particular group of students to be emphasized.
5 Day Course
Course description coming soon...
5 Day Course
This extensive Hands-On course provides the skills required to perform maintenance and a high-degree of troubleshooting, and will walk the student through a practical understanding of the Nortel DMS-100® switching system. It discusses the general system architecture used by all Digital Multiplex System switches, with functional block diagrams of the switch and its main modules, including the SN/XA, CCS, IOD, and the various PM and LCM types, plus remotes like the RSU, RCU, and GR-303 RDT. Use and cabling of the MAP and RTIF terminals is explained, plus remote access through serial TTY. Alarm interpretation from the MAPCI is demonstrated, and how to interrogate alarms further, so the student can locate cards within the system. Log messages are used to look- up alarm descriptions, and form the basis for troubleshooting action. The Helmsman documentation viewer and NTPs are also covered in detail, with an emphasis on documents used for maintenance and troubleshooting procedures. Previous troubles are reviewed and used as exercises, including LNS line and TRKS trunk maintenance, but also parts of the SuperNode/ XA-Core front-end (SN) including the Computing Module (CM), Network (NET), Message Switch (MS), and CCS modules. Peripheral Modules (PM), and modules of particular interest to the students are emphasized. IOD maintenance is also discussed, including procedures to backup Program and Data stores, and a discussion of how hard disks, tape, and BMC devices are connected to the system. Our non-intrusive exercises equip the student to conduct day-to-day maintenance activities, perform troubleshooting procedures, including cabling and parts of the backplane, and much more. The course is flexible, allowing the most important content for a particular group of students to be emphasized and much more.
5 Day Course
This extensive 8-day course provides the skills required to perform testing and maintenance of trunks and lines with the help of documentation on the DMS-100 system. Our Hands-On non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.
0 Day Course
This Hands-On course provides the skills required to perform testing and maintenance of trunks and carrier facilities with the help of documentation on the DMS-100 system. Our non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.
5 Day Course
This extensive Hands-On course provides the skills required to perform testing and maintenance of trunks and lines with the help of documentation on the DMS-100 system. Our non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.
5 Day Course
This Hands-On course provides the skills required to build understand the TRAVER tool with the help of documentation on the DMS-100 system. Our non-intrusive exercises teach the students to format the different types of TRAVERs and understand the output.
3 Day Course
This extensive Virtual Live Instructor-led course provides the skills required to perform maintenance and a high-degree of troubleshooting, and will walk the student through a practical understanding of the Nokia (formerly Siemens) EWSD® switching system and its various module options. It discusses the use of maintenance terminals such as the OMT, EAI, and SYPD, including the use of the Smart Commander®, and it’s BCT Boot, BMML, and Alarm Console programs, and also looks at system output messages such as Maintenance Message Numbers (MMN) and Fault Location Numbers (FLN). Several Electronic Document Delivery System (EDDS) books are reviewed, including the Trouble Locating Manual (TLM), Trouble Analysis Procedures (TAP), and Detailed Level Procedures (DLP). Key Books such as 0200, 0825, and 1088 are covered in detail. Previous types of troubles are reviewed and used as exercises, including line and trunk maintenance, but also parts of the Switching Network (SN), Line & Trunk Groups (LTG), Digital Line Unit (DLU), and DIU control modules. The IOP architecture is also included, with a discussion of how OMTs (terminals) are connected. Our non-intrusive exercises equip the student to conduct day to-day maintenance activities, perform troubleshooting procedures, including cabling and parts of the backplane, and much more. The course is flexible, allowing the most important content for a particular group of students to be emphasized.
5 Day Course
This extensive Virtual "Live" Instructor-Led course provides an extensive and accelerated maintenance course with updated, full-color block diagrams and frame images. The course was designed to jump-start students with little or no switching knowledge to a competency where they can perform Level-1 card-level repair on virtually any of the main modules in the GTD-5 switching system, including the ACDC, the APC/TPC complexes, the TCU (expanded & non-expanded versions), the MDC, NCU, and SSW, plus all subordinate devices within the BUNW such as the ACU, ALU & BLU lines, plus ATU, DCU and EDCU trunks. Ancillary equipment such as SS7 links, recorder announcers, ringing generators, and gateways such as those used for system remote-access equipment, the CPX, Extension Complex, billing, and remote switch monitoring are also discussed as needed. Troubleshooting techniques are taught pro-actively, including Maintenance-window procedures. Other modules are discussed per the needs of the class, such as the IOM, CMU, and remotes like the RSU, RLU, and MXU, plus the important role of GR-303 compliant RDT remotes in providing voice switching for customers served by optical or digital line networks. The FTU is emphasized, so that students have an appreciation of this critical module, and how line and trunk diagnostics operate. The GTD-5 User’s Guide is used extensively, allowing students to gain confidence in how the guide is presented, and how information can be found quickly. Other key documents are used as needed, like the Product Line Reference Guide (PLRG), Hardware Matrix Report (HDWM), and Cable Running List (CRL), which help show the parts of the system, and how they’re interconnected. Recent-Change can optionally be added to the course, to show the basics on adding lines, trunks, or interrogating switch settings (CONT PARA, EXAM LTT, etc.) plus an overview of FACTS, such as Digit Translation (PRIN DXLN), and call registers (PRIN PROT, PRIN UNPR). Non-intrusive exercises are provided to locate various modules and cards within the switch, with a large number of previous faults & solutions used to gain practical experience. Existing system faults can also be analyzed, with repair action determined by the class, and the analysis provided to the group responsible for repair, where results can later be compared to the recommended action.
5 Day Course
Intended for surveillance and central office personnel who need to report issues or act as first-response to various alarms, the general design concept and architecture of the GTD-5 is discussed with an emphasis on the nomenclature of the switch, how to interrogate alarms and basic switch database, and how to find the physical location of a frame or card based upon that information.
3 Day Course
Wireline switches are providing a special challenge today: despite ongoing migration to triple-play and wireless technologies, there is still some resilient need for reliable, low-latency POTS telephone service. This requires continuing effort to find economical yet reliable ways to run the TDM switching network. The CO Switch Decommissioning & Service Migration Course has been designed by request to help telcos lower the cost of running existing plant as reliably and easily as possible. In addition to power savings and asset harvesting, the course helps to show how to dump usage reports, find, and then utilize the correct de-growth procedures without generating permanent alarms from improperly deleted hardware. Additional considerations are reviewed per the scope of work, including system RC requirements, adjacent & co-located equipment risk, and reversion procedures. Equipment may be considered for abandon-in-place (AIP) versus bay removal, understanding that adjacent cable runs may actually still support other critical equipment. Battery-power removal, spikes, and separate grounds are also reviewed. Students are taken through the original switch manufacturer documentation, such as NTPs, GTEPs, Practices, plus certain Bellcore/Telcordia, NEBS, and NEC standards, as necessary for a project. The course has several optional components, depending upon your scope of work, including proper Recent Change (RC) procedure, system backups, plus how to migrate service to other network elements, including several unified VoIP or fiber communication products. Many telco techs have little background in data networking. The course can optionally provide some basics of packet-based voice networks which includes a summary of routers & switches, the OSI model, and IPv4/IPv6, plus how a TDM voice circuit interfaces to, and operates with, a VoIP or MPLS network. Concepts like Cisco CUCM VoIP, or Genband and Metaswitch MPLS migration are explained. The actual course length is flexible with the content, and can be adjusted depending upon the needs of the class.
5 Day Course
This intensive course provides the skills required to understand basic switch translations and the maintenance of trunks with the help of documentation on the DMS-100/200 system. Our non-intrusive exercises equip the students to conduct maintenance activities and perform troubleshooting procedures and much more.
5 Day Course
This extensive course provides the skills required to perform maintenance and a high-degree of troubleshooting, and will walk the student through a practical understanding of the Nortel DMS-100/200 switching system. It discusses the general system architecture used by all Digital Multiplex System switches, with functional block diagrams of the switch and its main modules, including the SN/XA, CCS, IOD, and the various PM types related to trunks, including the DTC, DTCI, SPM, and other special trunk peripherals. The LCM line module used in DMS-100‘s is discussed briefly, which will demonstrate a simple PCM phone call, and how that call may traverse a trunk to an Access Tandem switch. Use and cabling of the MAP and RTIF terminals is explained, plus remote access through serial TTY. Alarm interpretation from the MAPCI is demonstrated, and how to interrogate alarms further, so the student can locate cards within the system. Log messages are used to lookup alarm descriptions, and form the basis for troubleshooting action. The Helmsman documentation viewer and NTPs are also covered in detail, with an emphasis on documents used for maintenance and troubleshooting procedures. Previous troubles are reviewed and used as exercises, including TRKS (trunk) maintenance and TTP testing, but also parts of the SuperNode/XA-Core front-end (SN) including the Computing Module (CM), Network (NET), Message Switch (MS), and CCS modules. Peripheral Modules (PM), and modules of particular interest to the students are emphasized. IOD maintenance is also discussed, including procedures to backup Program and Data stores, and a discussion of how hard disks, tape, and BMC devices are connected to the system. The greater SS7 network is also reviewed, and the role of an AT switch. Our non-intrusive exercises equip the student to conduct day-to-day maintenance activities, perform troubleshooting procedures, and much more. The course is flexible, allowing the most important content for a particular group of students to be emphasized.
5 Day Course
This extensive course will provide the skills required to perform testing and maintenance of trunks in the DMS100 Switch and will provide skills required to troubleshoot and correct area code trouble tickets. Will familiarize technicians in the maintenance administration position (MAP) and get familiar with the maintenance system (MAPCI, MTC). Also familiarize with file systems (SLM) and with the usage of the DMS100 documentation (which includes all circuit pack descriptions and functions of every component in the DMS100 switch given to every student on a flash drive by BTS). Testing of trunks and correcting trunk troubles are also covered and be able to generate manual back-up’s monthly. This course will also cover a major oversight in a lot of switches; to safely replace defective circuit packs in DMS100 switch. This course will refresh and give all attendees a strong practical Hands-On training to perform the day-to-day operations of the DMS100 MAPCI systems.
3 Day Course
Objectives: Upon completion of this course you will be able to: * Define ISDN PRI, identify its capabilities, and explain how it works * Identify the ISDN PRI hardware architecture * Identify the ISDN PRI hardware components including the Port Module, PRI Span Line, and Packet Handling Interface * Identify the National ISDN terms associated with customer premises equipment * Perform switch maintenance tests using appropriate Operations, Administration, Maintenance, Provisioning (OAMP) programs * Configure ISDN PRI interfaces * Demonstrate how to modify and delete an ISDN PRI interface * Identify how Bearer Capabilities are used in ISDN call routing * Demonstrate how to assign bearer and PRI routes for ISDN call routing * Demonstrate how to establish a B-channel for packet processing * Identify what drives call processing for ISDN PRI * Identify operational measurements for ISDN PRI * Demonstrate the use of an ISDN test set to verify bearer capabilities and functionality of an ISDN interface * And more...
5 Day Course
As OEM-support options dwindle, it has become more important than ever for telco personnel to resolve network faults on their own, including the most difficult ones. BTS recognizes the challenges of finding affordable, support-level training, and has worked hard to provide you with no-compromise, expert-led courses at the support level. The Nokia (formerly AG Communication Systems) GTD-5® Support Course provides a detailed support-level course with updated, full-color block diagrams and images. This course was designed to bring students with a general, maintenance-level competency of the GTD-5® to a considerably more advanced understanding of the system, including its backplane and cabling. This will help the understanding of inter-module connections, so that almost any fault can be traced and corrected. The microprocessor (MP) front-end and Common Memory Units (CMU) are looked at in detail, with an emphasis on the APC and its connections to the ACDC. Important interfaces like the Operations Gateway (OG), LCDT, RCDT, and AMA equipment are explained and accessed, as available. The role and variations of MDC & CPX are also discussed. The course then looks the PCM network, and studies how the SIC, SSW, and BUNW are interconnected. Superordinate and Subordinate status are explained, and how they relate to the BUNW, TSW, and PCUs. Various failing diagnostic examples from previous BUNW/TSW faults are reviewed and decoded, including recovery messages such as SMA syndromes and diagnostic fault printouts. In particular, the 1.019 Non-Maskable Interrupt, 3.059 PCM Trace, and 3.028 Executive Reset SMA Syndromes are studied, along with the typical craftsperson action for each. Documentation such as the UG, CRL and EL are used to trace cabling, and look at the layout of the backplane of key frames. Troubleshooting techniques are taught pro-actively, including Maintenance-window procedures. Time is allotted to work on troubles which students have encountered and want to discuss. Almost any type of hardware or software fault can be reviewed, with an explanation of the typical steps needed for resolution.
5 Day Course
Emphasizes business features such as those used in hunt groups, BRI lines, and for digital, PRI and SS7 trunk groups used to connect to PBX or other switch devices. Also teaches different types and features in business groups, including intra- and inter-group calling, and automatic route selection based on time-of-day, preferred carriers, etc. Special topics like E911, E800, and other special circuits are also discussed as needed.
4 Day Course
Inter- and Intra-LATA translations are emphasized, with several different variations and methods to set-up for each. The difference between direct telco trunking and in-band or SS7-based equal access is discussed. Also, translations for domestic, access-tandem or international calls, using different feature groups, or sending one class of call to one IXC and all others to another IXC, and set-up of billing and AMA records is shown. Finally, various reports and statistics about equal-access information is demonstrated.
4 Day Course
Learn about the GTD-5's nomenclature and how to add, change and delete directory numbers, basic digit collection and translation, and how switch-based features including CLASS features are assigned (line administration). Also learn the basics about intra- and inter-switch trunk group translations, SS7 and Equal Access databases (trunk administration). Finally, students also learn about digit translation which shows how to set-up screening, announcements, billing parameters, office timing values, etc. As required, some overview on administering lines to survivable remotes like the RSU or a GR-303 remote, or how to program BRI lines can also be provided in this course. An introduction to the GTD5IO command input software is shown if needed.
5 Day Course
An accelerated version of the traditional Nokia (formerly AG Communication Systems) GTD-5® maintenance and troubleshooting course with updated, full-color block diagrams and frame images. This course was designed to jump-start students with little or no switching knowledge to a competency where they can perform Level-1 card-level repair on virtually any of the main modules in the GTD-5®. Ancillary equipment such as SS7 links, recorder announcers, ringing generators, and gateways such as for remote-access equipment, the CPX, Extension Complex, billing and remote switch monitoring are also discussed as needed. Troubleshooting techniques are taught pro-actively, including Maintenance-window procedure. Envisioned as a minimum 5 day track, the actual course length and content is flexible, and can be adjusted depending upon the needs of the class. A 10 day version of the course provides the traditional maintenance- level background of all switch modules, and many support-level concepts, equipping students to handle most problems independently, while providing an excellent background for NOC and TAC interaction.
5 Day Course
This important device is the key of the Extension Complex, and has helped modernize the GTD-5 by performing many key roles in daily switch operations such as AMA and billing record recording, alarm information, and certain types of database administration such as for the Alcatel-Lucent XAIU line frame or fiber-optic High-Speed Interface trunking. It also is used to load new software releases, or standard switch image and loading procedures. It also offers a highly versatile user's guide terminal, a VPN connection between the GTD-5 and the internet, several ethernet-based input-output terminals, plus other gateway functions which make the OG a very flexible maintenance device. Because it runs on a UNIX shell, it uses a different command-line and desktop topology than other GTD-5 terminals. This layout and user commands are discussed, for both the underlying OS and higher level switch applications. Also, if using a highly-available OGHA (redundant) unit, techniques on how to inquire and control each "copy" are shown, as well as the correct maintenance techniques used to change cards. Since most telcos do not utilize all available aspects of the Operations Gateway, the 3 day course duration is usually sufficient to familiarize students with most concepts of their daily job functions. However, those requiring knowledge of multiple OG applications or those with no previous familiarity with UNIX shell commands might require additional time. In these cases, course durations of 4 or 5 days are usually sufficient to cover all needed instruction and practice.
3 Day Course
Demonstrates the difference between direct trunking, SS7 direct trunking (F links) and signal transfer point (STP)-controlled trunks (using A links), and how to build a trunk group and the necessary database for each example. Also explains triggers and how they are used with the Advanced Intelligent Network (AIN), and in particular, how local number portability (LNP) triggers are set up.
4 Day Course
This course will equip attendees to configure network components, troubleshoot network problems, optimize network connections, and Establish sever connections. This course will give the attendees the understanding and practical Hands-On ability to work on day-to-day operations of LAN Servers and SONET services and applications.
 
This course covers NARS and BARS features and programming options which automatically route calls over the most cost-effective trunk facility available at the time of the call. This course will also provide a practical Hands-On approach to provisioning, maintaining, interpreting, and reviewing a Basic Alternate Route Selection (BARS) database and a Network Alternate Route Selection (NARS) database on a Private Branch Exchange (PPX) using the Command Line Interface (CLI), and much more...
5 Day Course
This Technician level course is designed for personnel responsible for completing programming records, installing, programming and/or troubleshooting Norstar MICS systems. For employees with a good level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered.
4 Day Course
This extensive course will provide the skills required to perform testing and maintenance of trunks in the SL-100 Switch and will provide skills required to troubleshoot and correct area code trouble tickets. Will familiarize technicians in the maintenance administration position (MAP) and get familiar with the maintenance system (MAPCI, MTC). Also familiarize with file systems (SLM) and with the usage of the SL-100 documentation (which includes all circuit pack descriptions and functions of every component in the SL-100 switch given to every student on a flash drive by BTS). Testing of trunks and correcting trunk troubles are also covered and be able to generate manual back-up’s monthly. This course will also cover a major oversight in a lot of switches; to safely replace defective circuit packs in SL-100 switch. This course will refresh and give all attendees a strong practical Hands-On training to perform the day-to-day operations of the SL-100 systems.
8 Day Course
The Litespan-2000 Maintenance & Troubleshooting course provides extensive information on the design, use, and maintenance of the Alcatel/DSC Litespan-2000 and Litespan-2012 (OC-12) Digital Loop Carrier systems. The course will provide the skills necessary to perform day-to-day maintenance, plus show how to troubleshoot faults. Various types of documentation will be discussed. This course should also greatly assist personnel when working with next-tier technical support.
5 Day Course
NetApp Consulting/Training Prep Administration, Configure, Set-Up for Site Storage Services
5 Day Course
This extensive Virtual "Live" Instructor-Led course will focus on extensive hardware breakdown and overview of each systems Core Processor-IODU-C / System Controller layout and interface to trunking and stations. Peripheral overview includes dumb terminal connectivity and remote access programming and set up. Will also cover the initial system setup including creation of routes and Route List Index entries implementing North American Numbering Plan and on basic administration including digital and analog trunk and phone adds, moves, changes, troubleshooting, and maintenance. Also covering basic administration including mailbox creation, Application Builder, maintenance, and back-up as well integration to each perspective system and implementing back up for system recovery for each PBX type post defective hardware replacement scenario.
5 Day Course
The primary Hands-On focus will be on extensive hardware breakdown and overview of each systems Core Processor-IODU-C / System Controller layout and interface to trunking and stations. Peripheral overview includes dumb terminal connectivity and remote access programming and set up. Will also cover the initial system setup including creation of routes and Route List Index entries implementing North American Numbering Plan and on basic administration including digital and analog trunk and phone adds, moves, changes, troubleshooting, and maintenance. Also covering basic administration including mailbox creation, Application Builder, maintenance, and back-up as well integration to each perspective system and implementing back up for system recovery for each PBX type post defective hardware replacement scenario.
5 Day Course
This course provides a practical and in-depth foundation on Private Branch Exchange (PBX) or a Private Automatic Branch Exchange (PABX - which is out of fashion since all modern day PBXs are automatic), is a phone switch serving a business or organization and is usually located on the organization's premises. The PBX provides phone services including internal calling, and access to the public switched telephone network. It allows a small number of outside lines to be shared among all of the people of the organization. Advanced PBX phone switches sometimes provide auto-attendant, voice-mail, and ACD (automatic call distribution) services for the organization.
2 Day Course
This powerful 2-day extensive Virtual Live Instructor-led or On-Site course will cover, SONET technologies that will be examined in detail to create a solid technical foundation and understanding of these complex Technologies. The participants are led through applications, framing, protection switching and other key elements of the SONET architecture. Optical networks are a key component of the global telecommunications infrastructure. Synchronous Optical Network (SONET) and Synchronous Digital Hierarchy (SDH) have become the worldwide standard for the interface and multiplexing of user information to optical networks. SONET/SDH systems allow much greater network flexibility and management over existing optical systems. In this SONET/SDH Training course, you will learn both the technology and applications of SONET/SDH. We will review the SONET/SDH system components as well as the end-to-end SONET/SDH network design process. We will also discuss the essentials of SONET/SDH synchronization, control, network management, and practical deployment issues. In short, this course will give you the knowledge and skills needed to understand and deploy this important technology. SONET and SDH are the global standards for optical telecommunications transport; they define the transport infrastructure for telecommunications networks worldwide and we will also be taken a look at DWDM technologies as well.
2 Day Course
Test course
 
This extensive Virtual "Live" Instructor-Led course provides the absolute foundation needed for any CO (Central Office) Personnel that plans on going through an specific Switch training. Understanding new and existing switching equipment within a central office can be daunting. The CO Switching Fundamentals course was developed upon request to help techs with relatively little CO experience to become knowledgeable about various switching technologies found within a CO, how switches work, and how they connect with other network elements. Envisioned as a preparatory course for TDM Switching courses, this course can also be offered to prepare for Optical ROADM, MPLS, and/or IP telephony switching. The course starts with an overview of the PSTN, and the equipment found within almost any typical Central Office. Common terms and mnemonics are used extensively to help immerse students with the lingo, and learn the terminology quickly. Analog and digital signals are explained, including the differences between TDM and FDM, the ADC/DAC process, and PCM which are foundations for nearly all switching technology. Common digital and optical carrier standards are presented including DS1, DS3, OC-1, OC-3, STS-1, line coding, clear-channel signaling, etc. NPAs, LATAs and Rate Areas are defined, along with CLASS & SS7 network topologies. Important nodes like the SSP, STP, and SCP are explained, along with definitions of links, link sets, and route sets. The OSI model is presented, comparing layers for SS7 and Internet networks. Binary and Hexadecimal are then discussed, including MSB, LSB, and byte reversal. Exercises are used to reinforce Bin-Hex-Dec conversion, using register dumps from various switches as examples. The Time-Space-Time model is then presented in some detail, as it is the basis for any TDM switch. Multiplexing, switching, and sample phone calls through an SS7 network are shown, along with exercises to test retention of the key concepts. Switch external connections are then shown, including many types of equipment that a switch may directly connect to, or gather alarms from, including voice mail systems, recorder announcers, AMA links, ringing generators, operator services, and building alarms. SLC-96 and GR-303 integration is taught, and particularly the capabilities of GR-303 which is used extensively as a voice packet interface to the PSTN. A module on formal troubleshooting methodology is included, which presents several ways to investigate symptoms within a complex network, and how to investigate what resources are potentially available, and where to look for them. The course finishes with a module on typical telco operations, including NOC/SCC communication, support tiers, electro-static damage mitigation, reporting, escalation, and sample work checklists.
2 Day Course
This extensive Virtual Live Instructor-led course introduces the telecom professional to the data and networking environment. The growth of the information age is being driven by Internetworking. This course will cover the essentials of data and networking environments and their concepts, components, applications, and many acronyms will be examined in detail as the overall picture of these technologies are simplified. This course will provide practical Hands-On Set-Up, Configuration, Implementation and troubleshooting of these Basic and Complex Technologies.
3 Day Course
 

 

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